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Kumho Tires

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Poor Service policies from Kumho Tires in Rancho Cucamonga, CA.
Posted by on
RANCHO CUCAMONGA, CALIFORNIA -- When Kumho Tires says, "limited Warranty" they mean it! After a four weeks of driving on a new set of Khumo tires, a small puncture occurred. By the time I got home (approx. 1 mi.) the tire was unrepairable. Kumho stuck to their policy and refused to offer any reparations. Most American Tire companies have learned it's better to do what's right, and offer some assistance, discounts or complete tire exchange. Kumho's response was somewhat surprising. Not only were they not helpful, they were very short with the tire dealer.

I will never purchase another set of Kumho Tires again.

     
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User Replies:

saj80 on 2011-06-29:
If you ruined a tire by driving after a puncture, it is no longer a warranty issue. It is also very doubtful that any tire manufacturer, domestic or foreign, would have provided warranty coverage for something that could have been prevented if you had simply stopped, removed the tire with the puncture, and drove on with your spare.
Slimjim on 2011-06-29:
To be honest, I do not agree with you that any other tire manufacturer would replace this tire under these circumstances. You drove the tire flat for a mile and tore it up. I easily might have done the same, depending on when and where it went flat, but I would suspect if I ruined it that it would now be on me.
Anonymous on 2011-06-29:
So I basically repeat what the OP says, and my comment gets removed and labelled as being diminishing?! *^&@^2.
MRM on 2011-06-29:
Ript, welcome to the club!
Anonymous on 2011-06-29:
*^&@^2 the club.

trmn8r on 2011-06-29:
Driving on a flat tire can quickly ruin it. I did it myself a few years back, because I had no other good option.

I have (had) a couple of Kumhos on my old work truck. Ripped a hole in one a lot easier than I expected to, but I would admit I mistreated it. I wouldn't buy another either.

Was this puncture in the sidewall? In the meaty part of the tread? Elsewhere?

Were these warrantied for puncture of any kind?
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No Warranty For Premature Wear
Posted by on
RANCHO CUCAMONGA, CA -- Around March I bought a new Hyundai, and the tires on the Hyundai had Kumho tires my vehicle had less than 18,000 miles when wires started showing on the tires called Kumho warranty office they said do not cover premature wear, called Hyundai customer service they said would pass on my concerns, of course I had to buy new tires a lot sooner than expected and of course it wasn't Kumho. Also if someone else had problem like this with these tires would like to here from.
     
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Slimjim on 2011-01-10:
While I thought the practice had long since died off, there was a time when it was SOP to install cheap tires on new cars. Sounds like the case here. I don't know anything about Kumho tires and possibly it's because they aren't very good or popular.
saj80 on 2011-01-10:
I've heard of Kumho tires, but don't know anything about them. I agree with Slim in the fact that these were probably the cheapest tires available to the manufacturer. Did you rotate them every 5-7000 miles?
Skye on 2011-01-10:
Could you need a wheel alignment? I know it's a new vehicle, but pot holes, under inflated tires and poor road conditions, IE pot holes, can wreak havoc on tires.
Wild Man Joe on 2011-02-25:
I have post also. Kumho has poor customer srevice. Only put 24,000 miles on tires. Put over 50,000 miles on my previous set of tires. They were great(Nokian). I am not buying Chinese. Our government better wake up. China is poisoning us with their 2nd rate goods.
jktshff1 on 2011-02-25:
And Nokian is a U.S. Company? I put @70-80k on my US made tires/
greatscott1968 on 2012-05-08:
My wife and I bought a new 2012 Sanata. We had the exact same problem. Kumo radials completely worn out at 19,000 miles. Dealer said we did not rotate often enough....pure B.S.!
Richard Lynch on 2013-05-31:
I bought a new 2012 Hyundai Sonata with Kumho tires. I now have about 10,000 miles and my tires are done. I am over 60 years old and safe driver. Dealer asked if I carried heavy loads with car. I replied that I allowed people to sit in the back. I was told that it's not their problem and that I should contact Kuhmo, but I know what to expect from them.
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