When joining a gym, read, read, READ the contract before signing! LA Fitness has an aggressive sales staff that has specific sales quotas to fill each month, and they will spin information, make empty ... read full review
All they want is your money
CAPE CORAL, FLORIDA -- I recently moved and my new credit card was lost/stolen in the mail. It took a while for the bank to process a new one (which I still don't have) and in the meantime my LA Fitness membership was on that ... read full review2 Replies - Latest reply on 11/28/2009
Personal Trainers / Salesmen
ATLANTA, GEORGIA -- Do not let yourself get talked into signing a contract for personal training sessions. We were lied to by an LA Fitness employee at the McDonough GA location. LA Fitness knows that they have these sleazy ... read full review3 Replies - Latest reply on 04/13/2009
PHOENIX, ARIZONA -- The intend of this review is to file an official written complaint on LA fitness club operational manager.
1 Replies - Latest reply on 08/26/2007Add reply
As I mentioned, [name removed] is operation manager for LA fitness club in Phoenix, Arizona (Ahwatukee West Club). For the reference, club location is 4836 E. Chandler Blvd., Phoenix, AZ 85044.
The reason for the complaint is that Tom conducted unprofessional behavior towards me by being extremely non polite explaining club’s towel policy. I am member of LA fitness from 2002 and my multiple family members are part of LA fitness membership as well. I feel that I deserve respect and customer service from operational manager of the club, but instead I received nothing but negative attitude and sarcasm from Tom. I am at the point that I don’t want to renew my membership with LA Fitness because of Tom and also advise my family members do the same.
I enjoyed my membership with LA fitness for last 5 years and think that LA fitness clubs have very good facilities, however attitude from operational managers, specifically from [name removed], is forcing me to drive it away of contract renewal.
I also attempted to escalate the issue to [name removed], district manager, but only got voice message from her with incorrect phone number… This is very sad guys…
BELLEVUE, WASHINGTON -- A few months ago I decided to join LA Fitnesss because they were the only club in my area that offered an organized basketball league. Going through the "song and dance" of a sales presentation I askied if the league was free. "Of course it was said the used car sales man in front of me (Patrick), now just sign here." Two months later the sign up sheet for the league appears, it has a $65 enrollment fee with it. Now $65 is not a whole lot of money, but since I was told there was no fee, I complained. I was told it was never free and I has misheard the sales guy. Wrong! If I was told a league upfront cost $65 I would have still signed up for the club, since I had already negotiatiated my membership @ $35/month and no enrollment fee. I felt that since I was lied to that I am going to quit this gym for ethical reason. Now let's see how my cancelation goes...1 Replies - Latest reply on 07/11/2007Add reply
Lousy Sales Reps
DALLAS, TEXAS -- LA Fitness has been running huge ads in the Dallas Morning News. I called the Rowlett Texas location to inquire about memberships. The lady who answered the phone acted like she didn't know what to ... read full review5 Replies - Latest reply on 03/07/2007
Beware of LA Fitness York, PA
YORK, PENNSYLVANIA -- Anyone thinking about joining the LA Fitness in York, PA beware!!!!!
Their business practices are very deceptive. They rope you in with attractive offers and tell you that you can cancel your membership ... read full review11 Replies - Latest reply on 07/10/2010
SAN DIEGO, CALIFORNIA -- Similar to an earlier review, I too have been stood up on several occasions by the personal trainer. Once it took LA Fitness TWO WEEKS before they said, "Oh yeah, he doesn't work here anymore."
3 Replies - Latest reply on 05/15/2008Add reply
LA Fitness and Pro Results are two companies so they can bounce the hot potato between them. Each blames one another for the problem and no-one is focused (or cares) to fix it.
Save your money and DO NOT BUY personal training from LA Fitness. It is a waste of your time and money.
Predatory Personal Training Contracts
WINTER PARK, FLORIDA -- Honestly, the gym fee is reasonable, and the staff has been friendly and professional. However, I learned a pretty important (and expensive) lesson when it came to signing a contract for the personal ... read full review
FLORIDA -- Gym is 100% dirty and disorganized! Bathrooms are 100% so filthy. The stalls are gross! I was told by the female Assistant Manager at the Wellington, FL location that the corporate office let go their cleaning staff and now only has a sporadic cleaning crew! Gross, Gross, Gross! The 5lb, 10lb and 15lb size dumbelss are never around! With all the members they have you would think they would have a few sets of each weight! The Training Manager is supposed to give you a complimentary training session when you join, BUT its 100% sales pitch, no training involved. PATHETIC! I wish I never joined. In addition, most occasional members at the Wellington, FL location have no cooth when it comes to basic gym etiquette. They don't re-rack weights, and when they do, they rack them onto a machine while someone is using it: DANGEROUS and Stupid ( i.e. the leg press)!!! The staff does nothing to encourage the occasional members to proper gym use. LA Fitess Wellington takes your money, pockets it and does not put anything into it. Filthy gym, lazy members, lack of dumbells. Dont Waste Your Money! I'm goin to Golds! Add reply
Management / Membership Cancellation
SORRENTO VALLEY/MIRA MESA, CALIFORNIA -- About a month ago I became aware that I had become a victim of fraud. I have this credit card that I rarely use so I don’t check my statement periodically. When I did check it, I saw a continuing charge ... read full review4 Replies - Latest reply on 07/16/2008
WAYNE, NEW JERSEY -- I have been a member at LAFitness in Wayne, N.J. for over a year now. I have had some trouble lately with some bad members.I do not know who they are. Some of the things that have happened are my missing ... read full review2 Replies - Latest reply on 10/24/2012
HOPKINS, MINNESOTA -- I was scammed into a personal training program at L. A. Fitness in Hopkins MN.
The VP Daniel [snip] told me “I have a lot on my plate and lots of things to do.” When I spoke with him regarding my situation.
I also found out that the training manager Brett - the one responsible for my scam was terminated from the company because of his lack of integrity. I am sure there are many others out there that were scammed by Brett and other staff at L. A. Fitness.
I recommend a memebership at Lifetime - more expensive but the customer service is worth the extra $$$
I lost a lot of money. I was willing to work with them to find a resolution instead of asking for my $ back but they did not go out of their way to even care about my situation.
BE AWARE of LA FITNESS —— PAY MORE $$$ AND STAY AWAY FROM THIS CHEAP HEALTH CLUB.