WHEATEN, MARYLAND -- As a member under the Holiday franchise, then the Bally's and now the LA Fitness franchise, I must say it was disheartening to discover that the contract now offered by LA Fitness has an EXCULPATORY CLAUSE to protect them from liability... BE AWARE that if you get injured for any reason, any cause, any failure on LA Fitness' behalf they will NOT be liable! You exercise at LA FITNESS totally AT YOUR OWN RISK!!!!
I suffered a slip & fall in the women's locker room/shower area because the facility did not use no skid mats on the floor. The water soaked mats on the floor skidded right out from under me and I suffered a concussion, contusions, and other muscular injuries... court ruled that the EXCULPATORY CLAUSE was enforceable! That's right I got nothing for my pain & suffering, loss wages, and medical. BE AWARE!!!
TUCSON, ARIZONA -- Apparently the facility has had multiple break-ins both in and out and still refuses to put video surveillance in the parking area. Four break-ins occurred including mine in the daylight in the front parking lot in one day and the receptionist told me they had posted signs. I went out to look and could not see the signs until I looked up high on the pole. The sign says," Lock your car, take your keys and hide your belongings." I did this and worker said I should have hidden my belongings at home! Never once did she apologize or voice concern for my loss. She made me feel like I was the cause of the break in. When I asked her about video surveillance, she informed me that the policy is not to have it. Why? Would this not discourage criminals doing this? My instructor saw me and was the only one from facility to voice her concern. The police were very helpful and followed up with a call, but nothing from LA fitness people! I find this appalling! Their customer service and consideration for members is poor!Add reply
ORANGE COUNTY, CALIFORNIA -- For the two months I was a member of LA Fitness [and] they overcharged me each time. As a young adult I don't have the funds to be overcharged every single month. The second time I was promised a $20 waive off then was told by another employee they wouldn't be doing that and denied ever offering it. They made this promise in order to get my new credit card numbers so they could charge me $40. When I demanded to quit and get my money back the manager Lisa was incredibly rude and refused to allow me to quit over the phone or to return my money. I think that if your staff cannot communicate and stick to their word then contract or not the customer should be reimbursed. I will never join this gym nor recommend it to anyone I know. I will be writing a letter to the higher authorities about this situation so they can rethink who they make a manager at this gym.Add reply
I was never told about no refunds.
2021 WINSTON PARK DRIVE,OAKVILLE, CANADA -- Service was worst, never responded back to our e-mails, never took any action as promised and as discussed.
Always lied and misbehaved.
Caused frustration and increased anxiety. Took money from our account without our knowledge and when informed, absolute no action was taken.
E-mail id of the manager (as given by the receptionist) was returned as saying:
Your message can't be delivered because delivery to this address is restricted."
I received a flier in the mail with a special offer and with out a due date, with two coupons where they said redeem by 7/15/13. I went to the gym yesterday the 7/15/13 and tried to subscribe and results that the offer is not valid any more. If you are going to have a due date you must write it on the flier, otherwise you would have to honored the offer or it means you lie to the customers. Add reply
CLIFTON, NEW JERSEY -- LA Fitness is one of the worst places ever. I became a member to lose some weight and get in shape but the place is so disgusting there is no fresh air you just want to throw up. You can not stay in the facility more than 10 minutes. They have lack of air circulation. I couldn't bare that disgusting place more than a month. I wanted to cancel the membership, but no it seems it is impossible.
1 Replies - Latest reply on 07/16/2013Add reply
You have to fill out a form and send it via mail. After waiting two weeks they still didn't cancel my membership and charged me again. When I called the customer service they were so rude they said they didn't receive my mail yet and they asked me to send it a certified mail. THEY JUST DON'T WANT TO STOP CHARGING YOU. DO NOT REGISTER FOR THAT PLACE!!!
WYOMISSING, PENNSYLVANIA -- I go to this gym and at first I like the gym but then they started getting cheap. They shut off the air conditioner which is bad because it smells like s*** in there. The customer service line is so unprofessional that when I called to complaint they hung up 3 times. They make Wal-Mart employers look great. The trainers there are the only good thing about this gym but too bad they don't work for another company.
They shut off the wireless access most of the time so you can't listen to music if you depend on wireless access. Machines are constantly broken and don't get repaired for a while. My biggest mistake was joining this gym so if you're thinking about a gym make sure it isn't this one. I don't plan on joining any other gym because of this and I won't be coming back to this place.
They are still taking out money out my bank account even after I closed the account. La Fitness CEO needs to retrain all their employees and get better attitudes if you're going to be dealing with paying members.
HOUSTON, TEXAS -- Always hair in the showers. They say they wipe down equipment but when I left something there on a machine still there next day. Shared a racquetball court with flying roach. They did not tell someone else that there van was broken into they just talked about it among themselves. The same day my ipad was stolen from there. When I called the next day to ask them if anyone turned in. They were rude and acted as though we were bothering them.Add reply
WASHINGTON -- I have been a member of LA Fitness at the Everett mall in WA ST for a little over a year. The equipment is great, some of the staff is very rude(trainers). The real problem I have is that I can see the same dirt/grime smudges on the bench in the locker room for days on end. It is so thick I could measure it with calipers. They have started to clean the showers, they didn't use to and there was black mold in the grout lines. The trainer doesn't clean or have the clients clean their equipment when they are done using it. This I could live with as there is cleaning supplies and hand sanitizer about the gym.
1 Replies - Latest reply on 04/11/2013Add reply
I noticed several months ago that the sanitizer dispensers were no longer being refilled, then they were removed from the walls that they were mounted on. I asked the staff and they said that they are in the process of changing brands of sanitizer. This was several months ago and there still no sanitizer. They have also removed the hand soap dispensers from the rest rooms.
I terminated my membership and they continued to bill my credit card despite numerous phone calls and assurance the charges would be reversed. If you join, never give them your credit card to bill, it will never end. 1 Replies - Latest reply on 02/28/2013Add reply
This club is horrendously bad. Do not join or waste you money. Rude pushy road rage men. Dirty. Shortened hours. Continually raises fees. This place is run and occupied by road rage thugs. Women and men stay away it's not safe. 4 Replies - Latest reply on 11/07/2012Add reply
WAYNE, NEW JERSEY -- I have been a member at LAFitness in Wayne, N.J. for over a year now. I have had some trouble lately with some bad members.I do not know who they are. Some of the things that have happened are my missing ... read full review2 Replies - Latest reply on 10/24/2012
HOPKINS, MINNESOTA -- I was scammed into a personal training program at L. A. Fitness in Hopkins MN.
The VP Daniel [snip] told me “I have a lot on my plate and lots of things to do.” When I spoke with him regarding my situation.
I also found out that the training manager Brett - the one responsible for my scam was terminated from the company because of his lack of integrity. I am sure there are many others out there that were scammed by Brett and other staff at L. A. Fitness.
I recommend a memebership at Lifetime - more expensive but the customer service is worth the extra $$$
I lost a lot of money. I was willing to work with them to find a resolution instead of asking for my $ back but they did not go out of their way to even care about my situation.
BE AWARE of LA FITNESS —— PAY MORE $$$ AND STAY AWAY FROM THIS CHEAP HEALTH CLUB.
Nasty Noisy Management
JOHNS CREEK, GEORGIA -- I asked the manager to turn down the music as it was so loud I was getting a headache and could not get through my workout; the manager who looks like she has never been to a gym in her life became belligerent ... read full review3 Replies - Latest reply on 07/10/2013
My local club got bought out and I went in to get transferred over, I was treated like a outcast by the front desk staff. When I asked to speak to the manager, a man named Kevin came out and was very rule. He first said he could help me and said I had to take my complaints up with my former club that was going out of business. When I asked to speak to his superior, he refused and said he only reports to the owner and his contact information is not available. LA Fitness need to hire more professional, competent, and courtesy people to provide an inviting and friendly first impression for new and confused customers.1 Replies - Latest reply on 07/12/2012Add reply
COVINGTON, WASHINGTON -- I called in to cancel my membership, and I was told it could not be done due to ID protection. They had trouble with kids or others cancelling a membership. You can only cancel from 9am to 5pm, and it must be in person. You will also be paying/prepaid month ahead of when you are cancelling.
1 Replies - Latest reply on 07/07/2012Add reply
I was able to cancel in person with only my keycard and no other ID. There is no reason it can't be done over the phone.
I might have rejoined at a later date, but this is the second worst customer service I have ever had. I consider preventing something being done over the phone for customer retention only unethical business and a waste of time.