A few weeks ago my 13,000+ points from La Quinta's loyalty program inexplicably disappeared, just shortly after receiving my most recent statement. I emailed their customer service department and was told my points had expired, and that they would reinstate them only if I logged another stay at a La Quinta hotel. Say what? No warnings of expiring points, etc. I emailed them back requesting that my points be reinstated. They claim my points were forfeited because I hadn't stayed there recently enough.
I checked in this hotel late on 11:00 PM the usual check-in time is 3:00 PM. When I checked in I have told the front desk that I will be checking out late which they made a note. I was told specifically that they charge for a night. Now when I see my credit card bills it seems they have charged for 2 nights. Now they are giving excuses that the late check-out cannot be so late (10:00 PM) at night. My question is they could have informed me earlier that I need to pay for an additional night. In fact I could have stayed an additional night.
This is a trick to eat money as they have the credit card number to do anything. Never ever stay here. Be very cautious to stay in these type of hotels. It's better to give a penny to a beggar rather that to the money making attitude these hotels have. I have read different reviews that La Quinta is famous to snatch money from the common people this way.