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Lafontaine Honda


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Unethical and Illegal Business Practices
Posted by 1208glass on 01/18/2011
HIGHLAND, MICHIGAN -- • My original vehicle was stolen and I was driving a rental that was to have expired and needed to be returned the day of the purchase of the used vehicle from the dealership.
• Originally, I was submitting a down payment of $5,000, which is what I was told is a sufficient amount for any vehicle purchase of $20,000 or less, which would be considered 25% of what the vehicle would cost. So I obtained a cashier’s check for this amount.
• Due to Chapter 13 bankruptcy, I had to obtain a purchase order receipt to present to the Bankruptcy Trustee and Judge in order to get approval for a new loan. I obtained this purchase order from Jane doe at LaFontaine Nissan, after being highly recommended by a personal friend who is a well known radio personality for the city of Detroit. By the way, this dealership is an hour drive one way.
• Around 11:30am on December 23, 2010, Ms. jane doe then began to work diligently to see who would finance me for a vehicle based on the purchase order. After making some calls, we then went to actually look at some vehicles that were available.
• We rode together and I had a friend, Devante Derrico, follow me in the rental car to another car lot located down the street. The very first vehicle in the lot that we saw was the silver 2008 GMC Sierra and we stopped immediately. I noticed first how nice the vehicle was and then I almost simultaneously noticed the red sticker in the window with the price on it of $17,999. I pointed it out to my friend that was behind us and I was excited due to the fact that it was well under the price I was expecting.
• Ms. Jane Doe then took the sticker, copied the numbers off of the actual vehicle, and then went into the office. She then began to look up the information for the vehicle in order to submit it to finance companies to see if I could be approved for a loan for that vehicle.
• During this time, she conveyed that she had issues reading the computer and the information that was being pulled up was not matching and that she could get better results if we were back at her personal office. At this time, it was becoming increasingly closer to the time that the rental car had to be turned in as it was 3:30pm and the rental car company closes at 5:30pm.
• She assured me and reassured me that she would do everything in her power to get me into that vehicle. We, then waited in the waiting area for approximately an hour as I began to be more and more nervous as I reminded her that I needed to turn in the rental car. I was concerned that I would not be able to get the deal done. My son, who was riding with my friend in the rental car, began to complain about being hungry. It was a stressful situation at this point.
• She then began to explain that she would not be able to get the deal done for the vehicle that I was interested in, but offered another vehicle. I refused the vehicle that she offered as it would not be the right type of vehicle for the business that I am in. As I began to become frustrated, I asked would it take more money to get the deal done on the original vehicle that I was interested in. Ms. Jane Doe then responded, “Let’s see”. I then offered an additional $1,500.00 dollars and by this time it was getting close to 5:00pm.
• Approximately 15 minutes later she then told me the deal worked out and she told me to go ahead and return the rental car to the rental car company. I was ecstatic not only that the deal was going through, but she also stated she was able to get me financed at 16.99%, instead of the 24% that I was expecting. She also told me at this point that my monthly payments would be $498 per month, which is what I expected due to the purchase order.
• She explained that the finance company that was able to finance me were “cutthroat and if I was late on any payments, they may not call, that they may just send a repo company to get the vehicle”.
• After returning the rental car, the rental car company brought me back to the dealership, and I waited an additional hour due to her taking care of another customer. I was willing to wait due to the fact that I believed I would finally be able to go home and not only that, but in the vehicle that I originally wanted.
• The truck was then delivered to the dealership we were at and she handed me the keys to go look at the vehicle while we were at the finance company. The moment I got in the vehicle and started it up, the change oil indicator came on and I noticed right away that the mileage on the vehicle was approximately 5,000 miles more than was posted on the certified warranty vehicle sticker.
• The change oil indicator and mileage were both brought to Barb’s attention and she immediately brushed it off as though it were nothing and this would happen due to the vehicle being driven by employees. She also offered to give me an oil change but could not do it that day because it was too late in the day and the mechanics were gone for the day.
• I was still extremely excited about the deal, so excited that we even hugged. She then told me that there was a snag in the deal and I would need to have my accountant fax over my Schedule C from my most recent Tax Return. I had to sit and wait even longer and by this time it is about 7:00pm and I am starting to get irritated and frustrated.
• Once the finance company approved the Schedule C, she sent me to her assistant, Nina, in order to sign some papers. The documents that were presented to me to be signed were at least six sheets all piled on top on one another. It was never explained what I was signing and treated nothing more than another “snag” holding up the deal. I was so anxious to get home, which was once again an hour away, not to mention feed my son and myself that I hastily signed the papers without question or doubt.
• After waiting an additional half an hour or so, Nina, informed me that the insurance company never faxed the insurance certificate over. So I ten had to contact the insurance company to refax the verification of insurance over. After this was done and the insurance verification was faxed, I received a coupon from the finance company saying what my note would be monthly and when it was due.
• I received a copy of the insurance, only one key to the vehicle, and a temporary sticker which I had to put on myself. I was finally able to go home at approximately 7:40pm without any indication of what the bottom line cost of the vehicle is, how much the finance charges would be, or how long I would pay before the vehicle would be paid off. None of this was explained to me and no copies of what was signed were given to me. As this was the first time I have ever purchased a vehicle from a dealership, I assumed the paperwork was to be mailed out.
• The very next day, I received a call from Jane Doe asking was I happy with the vehicle. I began to point out that all four wheels were severely scratched up and the undercarriage of the vehicle was extremely rusted as if it had been sitting in water. All of these things I were not able to see due to it being dark at the time the keys were given to me.
• I even sent pictures of the wheels to her personal cell phone and after seeing the pictures, her response was, “there is nothing I can do about that because I already took a loss on the vehicle”. She expressed to me how much of a favor she was doing because of my personal friend who works at the radio station. This same radio station does lots of advertising for her. I was offended, but I also understood and I let it go.
• About a week later, I still have no paperwork for the vehicle and a relative asked to see the paperwork in order to see what I would be paying overall. I could only tell them what I was told with regards to the price, but began to feel apprehensive about the deal.
• I was told that I should not have been allowed to leave without any paperwork or copies of what I signed. I was told by several relatives that I should have been explained as to what the price of the vehicle was, my total with taxes and title, how much the interest and finance charges would be, and the amount of payments, along with my warranty and what it covers.
• At this point, I am upset and my relatives were upset with me. I also consulted a family member who is an attorney who stated that this sounded like predatory lending due to the fact that not being given a copy of the final sale is one of the things that is standard and of the norm. I was told that I should be able to return the vehicle and get a refund. On Jan 10, around 9am, I contacted Jane with my concerns regarding the payments and that I felt that something was not right. She immediately cut me off and started to explain about the finance company and once again how cutthroat they are. I tried once again to express my opinion and she then hung up on me.
• I then decided to take my family’s advice and take the vehicle back and ask for a refund. I contacted a friend to follow me in case I needed a ride home, got there and it was even more difficult to talk with Barn regarding the vehicle and the loan. She never allowed me to talk, even after numerous requests to speak. I asked to speak with the supervisor.
• She expressed that she was getting upset and even though she would get the supervisor, felt that there was nothing that could be done. During the 30-45 minute wait for the supervisor, she kept coming into the waiting area trying to explain that she had done all that she could have done to make the deal happen. She kept bring up the favor she did for my friend who works at the radio station.
• The supervisor, John Doe, came in and I explained everything that was previously mentioned here including not being able to speak with her. He seemed surprised that I had no documentation for the sale of the vehicle and said he would go get the copies. I also mentioned that I had yet to receive my plate for my vehicle and the temporary sticker had expired three days prior.
• When he came back with the paperwork, he went over everything with me as this was my first time being explained and shown this paperwork. I looked over the paperwork and recognized my signature in several places and at time it dawned on me that these were documents that I had signed were filled in later including an extended warranty for $1,380.00 that I never authorized nor needed as the vehicle was still under the manufacturers five year/100,000 mile warranty.
• He then pointed out the price of the vehicle on the sales sheet, which to my surprise was not the $17,999 plus taxes and title that I assumed I was paying, but was well over $22,925.00. I emphasized and expressed certainty that the sign on the truck was $17,999 and he responded, “Do you have proof?” He then said that the only thing he can say is if you want your money back the only way to get it would be to sue. At this point, I explained that I want the truck and like the truck, I just want to pay what the truck was originally advertised as.
• He then expressed that the deal is done and it is out of his hands. I was frustrated and decided to leave. I began to drive home and realized after driving almost half of the way home, that I was still driving on an expired temporary sticker, not to mention they let me leave with that expired temp plate.
I generally felt that I was taken advantage of, rushed under dourest, and all around cheated. At this point I still want the vehicle, but would like to have the things that are wrong with the vehicle repaired or replaced. I would like to pay the $17,999 plus taxes, 16.99% interest, fees, and title that was originally advertised for that vehicle. Since I have purchased this vehicle and I hear an advertisement for “Jane Doe the credit diva” or the name LaFontaine, I immediately become overwhelmed with frustration and anger. Her entire attitude and demeanor when trying to speak with her, made me feel as if she already knew that I was going to have a problem from the start. She tried to hide behind the finance company as if it was their fault, when she originally wrote the deal up. Any mention of Barb Van or the name LaFontaine in my opinion is the very definition of crooks. My first payment is not due yet and I have had this vehicle for approximately two weeks yet I genuinely feel like I was ripped off. This sounds and seems illegal and definitely immoral and needs to be investigated. Until this happens, I will pass this along to other dealers as a blueprint of how not to treat customers. My credit situation was clearly used against me in order to better benefit the dealer and not help me as a consumer. I will be notifying the state, Nissan, as well as every regulatory agency that investigates or monitors these types of business practices.
At this point, what I am going to do is to continue to distribute this letter as I have already sent copies to Nissan Customer Service Department and the Michigan State Attorney General. This letter will reach all media outlets such as television, newspaper, and even the radio stations, including the one in which you advertise.
     
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Posted by dan gordon on 2011-01-18:
no offense, but it sounded like you fell head over heel for this truck and you didn't even drive or start it? How could you not have not known the mileage? You bought it in a rush, didn't have it inspected, and now have severe buyers remorse. You should have gotten copies of everything but the deal is done and no 'govt' agency is going to do anything for you. I think your just stuck.
Posted by Nie Nie on 2011-05-02:
It seems to me they saw you coming or that you seemed desperate. I assume you're an adult and know to test drive and read before you sign. I really hope this was a lesson learned and I do feel bad for you. When I hear that radio advertisment, I can just tell it's a fraud and the radio station that advertises it should be ashamed to even let their own people get played. I bet they know how Barb is cut!!!
Posted by BARB on 2012-02-15:
FIRST OF ALL I WILL SAY THIS I AM THE MOST HONEST PERSON YOU WILL MEET IN THE CAR BUSINESS AND THIS SO CALLED PERSON WHO HAS MADE A POINT TO ACT LIKE HIS PROBLEM IS BECAUSE OF ME IS LUDACRIS I COME IN MY OFFICE EVERY DAY TRYING TO HELP PEOPLE WHO ARE HAVING PROBLEMS GETTING A CAR AND I PRIDE MYSELF ON WHAT I DO FOR A LIVING I WORK ON GETTING PEOPLE IN CARS FOR HOURS BUT I NEVER GIVE UP THE CUSTOMER DID DRIVE THE VEHICLE AND DID CALL THE PERSON THAT REFERRED HIM TO ME A PRAISED ME AND THANKED THEM AND PUT ME ON THE PHONE WITH HER SO WHAT HAPPENED AFTER THEY LEFT WHO KNOWS I GUESS I DO NOT UNDERSTAND WHY SOMEONE WOULD TRY TO BLAME SOMEONE ELSE FOR THERE ISSUES, HOPEFULLY PEOPLE REALIZE THAT YOU CAN NOT BLAME SOMONE FOR YOUR SITUATION. I HAVE HELPED THOUSANDS OF PEOPLE WHO HAVE REFERRED THERE ENTIRE FAMILY TO ME. THERES MY TAKE ON THIS HORRIBLE REVIEW I HAVE BEEN GIVEN UNJUSTIFIED HAVE A WONDERFUL DAY:) PS HOPEFULLY EVERONE CAN SEE THRU THIS REVIEW BECAUSE HOW CAN YOU BE SO HAPPY ONE MINUTE AND THEN TOTALLY OPPOSITE THE NEXT DAY?
Posted by Nicole on 2012-05-19:
Im happy to say I purchased a car from Barb back in 07 and I have been extremely happy with the vehicle that I still drive . I have had NO issues with the vehicle just normal maintenance. Barb I'll be coming to see you soon.
Posted by SAAB 9.7 on 2012-07-27:
I purchase a Saab Truck from this same credit diva. Once i signed the contract it seem downhill from there. I kept the truck for being 24hours and it drove fine. I had a merchanic check it and everything appeared fine. About 2 days later the problem started i gave my salesperson gave a list of issues i think problems was patched up to sell the vehicle. yea they willing to fix because i purchased the extended warranty.. They kept the d$@n thing for over a month. After that it was spiraling problems 1 after the other. In which i was renting a car to get back and fourth to work during the times i was unable to drive i was in touch with the finance company (RAC ) which was AWESOME! They were willing to work with me after i fact all my documents to the finance company the finance company told me to go back to highland dealership to my credit salesperson diva and see whether they will work with especially since slab went out of businesses and the warranty was voided .. she had me in the dealership for over a4 hours to tell me she'll let me know something the next day. 3 -4 days went by no call no nothing finally i called back to see what was going after taking to the manager and explaining evvvverything to him he made me think he understood and that they was going to work with .me to give her (my salesperson ) alittle more time i did 3 days worth of time still nothing so i called to speak with the credit specialist of course her personal secretary ask my name. The credit specialist didn't even have enough respect to tell me herself, it was nothing she can do for me. Alternating all my time. By the time something else was wrong took it a mechanic which this time he lift it and he stated that the truck had extensive damage. The finance company could not believe that the dealership was not willing to work with so they continue to try to help and referred me to a dealership out of Ohio that would help anyone. I contacted the dealership explained everything to them once the looked at truck the couldn't help me but they did informed me that anyone who purchased a Saab from them with extended warranty they was getting the out of no matter whether if it was only 3 months just to show customer appreciation and they was just writing the old cars as a writeoff. It was so many problems, too many to name that i called the finance company and told them to pick up this garbage can, (RAC ) WAS STILL TRYING TO WORK WITH ME they offered to wave 2 months of payments so that i could get the vehicle fix but that wasn't even 1/2 to fix the vehicle. The Damn thing now wouldn't go in gear. I just told them to please come get it because i was sooooo frustrated and hurt especially after the credit d... played me. Not willing to help me. I referred 2 co workers to her before i even went to her and she treated me like that..

Thanks credit Di.. for all your help.
Posted by smh on 2012-08-15:
DO NOT BUY A CAR FROM HERE!!!! THEY ARE THE WORST. MY FRIEND ONLY HAD HER CAR FOR 6 MONTHS AND THE TRANSMISSION WENT OUT ON IT. THEY SCREWED MY DEAL UP COMPLETELY... AND THEY ARE VERY UNPROFESSIONAL. I WENT INTO THE OFFICES AND THEY HAD WRITTEN "I NEED A DRINK" ON THE GLASS OF THE OFFICE. I'M REPORTING THEM TO BBB
Posted by BARB on 2012-09-17:
YOU KNOW ITS REALLY NOT FAIR TO BLAME CAR PROBLEMS ON THE FINANCE MANAGER, FIRST I DO NOT SERVICE OR SAFETY VEHICLES FOR THE COMPANY, I GET FINANCING FOR PEOPLE WITH ISSUES AND I CAN TELL YOU THAT ANY CUSTOMERS OF MINE THAT HAVE HAD ANY ISSUES WITH A VEHICLE THAT THEY PURCHASED HERE I HAVE WENT TO GREAT LENGTHS WITH THE SERVICE MANAGER AND THE USED CAR MANAGER TO TRY TO HELP CUSTOMERS. BUT THE DECISION IS NOT MINE IT IS THERES SO ALL I CAN DO IS GO TO THEM IN HOPES FOR RESOLUTION. AGAIN I HAVE ABSOLUTELY NO CONTROL OVER SERVICING, PURCHASING ,FIXING, OR AUTORIZING REPAIRS OF ANY SORT. THE ONLY TIME I CAN AUTORIZE ANYTHING IS IF THERE IS AN ISSUE YOU ADDRESS WITH ME AT THE TIME OF DELIVERY I CAN ADDRESS AT THAT TIME. I ALWAYS SUGGEST TO EVERY CUSTOMER THAT BUYS A VEHICLE THAT IF ITS USED I RECOMMEND A WARRANTY BECAUSE THERE ARE THOUSANDS OF PARTS ON A VEHICLE AND ANY THING CAN HAPPEN DOWN THE ROAD WE CAN NOT SEE IN THE FUTURE. AND I WAS NOT YOUR SALESPERSON R.N. WAS YOUR SALESPERSON I WAS THE FINANCE MANAGER!
Posted by Ragland on 2012-09-18:
First and foremost I would like to say Thank you to The
Staff at Lafontaine, an excellent experience... Yes from start to finish, the whole time their we was waited on with the best service ever... I personally would recommend anyone looking to purchase a car or truck, to visit Barb and her assistants ( Beth, Frankie) awesome customer/ sales service.. By far the BEST EXPERIENCE ME AND MY HUSBAND EVER HAD IN A CAR DEALERSHIP!! They went over above and beyond to get us what we needed...Barb is an excellent USED CAR SALES PERSON AND FINANCIAL ADVISOR!! Gotta love her and the team!!! Please disregard any negative comments on here.. Go and experience it for yourself!!! I guarantee you will be Happy with the service and will refer others!!! KEEP UP THE GOOD CUSTOMER SERVICE TEAM AT LAFONTAINE IN HIGHLAND MI.. They will get you approved....!!
( A very satisfied client)
Posted by Thanks for all your help on 2012-09-18:
THE CREDIT DIVA AND HER TEAM IS AWESOME!!!!
THE THINGS INDIVIDUALS FACE WITH CREDIT ISSUES ARE NOT AN ISSUE WITH BARB, SHE CAN AND SHE WILL GET YOU APPROVE!!!!!! MY OVERALL EXPERIENCE ON A RATE OF 1-10.. 10 being AWESOME.. THEY GET A 10 ... VERY DELIGENT WORKERS!!!! BY FAR THE BEST!!!!!!!!!!

DEALERSHIP RATED#1

Thank you Thank you!
We love you BARB and BETH, FRANKIE!!!!
{RAGLANDS}
Posted by VERY THANKFUL CLIENT on 2012-10-05:
I WOULD LIKE TO SAY THANK YOU BARB, AND FRANKIE FOR ALL OF THE HELP YOU GAVE ME YESTERDAY. I WAS LOST, HURT AND VERY UPSET AFTER BUYING A LEMON AT ANOTHER CAR LOT. BARB, THERE ARE NOT ENOUGH WORDS TO TELL YOU HOW MUCH YOU HAVE DONE FOR ME AND MY FAMILY. I WAS IN TEARS ON THE SIDE OF THE ROAD STRANDED WITH AN OVERHEATED CAR TRYING TO MAKE IT TO YOU TO GET ME OUT OF THAT LEMON THAT I WAS STUCK IN. THEN THERE SHE WAS THE CREDIT DIVA TO THE RESCUE. A WONDERFUL ASSOCIATE NAMED FRANKIE DROVE AN HOUR TO ME AND PICKED ME UP SO I COULD MAKE IT TO THE DEALERSHIP. I DIDNT EVEN HAVE TO ASK THEY OFFERED IT TO ME. THANK YOU THANK YOU THANK YOU. I AM NOW HAPPY IN MY BRAND NEW 2012 CAR AND I CAN GET MY KIDS TO SCHOOL. BARB WORKED VERY VERY HARD FOR ME AND WOULD NOT BACK DOWN WHEN BIG OBSTACLES STOOD IN THE WAY.( I MEAN BIG ) BUT SHE WORKED THROUGH OUT THE NIGHT TO HELP ME GET IN A CAR THAT DAY AND I DROVE HOME HAPPY.. AGAIN I CANT THANK BARB AND THE LAFONTAINE FAMILY FOR ALL OF THE HELP THEY PROVIDED ME. INCLUDING ALL OF THE JUNK FOOD BECAUSE I WAS STRAVING... YOU GUYS ARE THE BEST AND I AM NOW PART OF THE CREDIT DIVA'S FAMILY! I WILL BE SENDING A FEW OF MINE THEIR WAY.

THANK YOU AND MY FAMILY THANKS YOU
BARB, FRANKIE AND BEITH YOU ARE THE BEST!!
TWILSON :)
Posted by CHI CHI JACKSON on 2013-05-20:
OK THESE REVIEWS ARE ALL OVER THE PLACE BUT I AM IN THE MARKET FOR A NEW VEHICLE AND THE CREDIT DIVA WAS REFERRED TO ME...... I AM REALLY DIGGING INTO THIS BCUZ I DONT WANT TO BE WRITING A CRAZY REVIEW...... I BELIEVE SHE IS A VERY HELPFUL INDIVIDUAL AND IS TRULY COMMITTED TO CUSTOMER SATISFACTION BUT I ALSO KNOW HOW THE BUSINESS SIDE WORKS.... JUST SAYING<<<<<
Posted by Lets on 2013-09-20:
Don't trust it.
Posted by Ms Simpson on 2013-11-18:
Every comment about her unprofessionalism and dishonesty are true. She promised to give me $500 for each referral I sent to her. I sent two cousins and a family friend with my name written on the business cards she gave me. They all said they mentioned me. Months go by and I call to inquire about my referrals. Barb tells me that she doesn't remember selling those cars to anyone and if so no one mentioned my name. Basically, she set me up to being business to her and screwed me over. When I named every person who bought the cars she said she would call me back in a day or two after she "checked their files" which really means sit in my office and eat Coney Island from across the street. Two years later and I still don't have my referrals and I'm glad I didn't hold my breath for her to call. She got me into a car but all the loops and tricks you have to deal with aren't worth it. She's not honest, very manipulative, and takes advantage of her customers. I recently deterred several customers and sent them elsewhere.
Posted by BARB VAN on 2014-01-06:
ms simpson,

JUST SO YOU KNOW LAFONTAINE HAS NEVER EVER EVER GIVEN A 500.O0 REFERRAL NOR HAS IT EVER BEEN TOLD TO ANY CUSTOMER WE DO NOT GIVE 500.00 REFERRALS SO LETS JUST GET THAT OUT OF THE WAY FIRST. SECONDLY YOU HAVE NEVER CALLED ME IN REGARDS TO A REFERRAL ANYONE WHO HAS EVER REFERRED A CUSTOMER TO ME I CAN EASLIY LOOK UP IN OUR COMPUTER SYSTEM OR PULL THE DEAL SO I DON'T KNOW WHAT KIND OF TRICKERY YOUR UP TO BUT I AM GOING TO JUST KEEP IT MOVING. I HAVE SOLD THOUSANDS OF PEOPLE VEHICLES AND NEVER ONCE HAS IT EVER BEEN TOLD TO A CUSTOMER THAT WE GIVE 500.00 REFERRALS SO THAT JUST PROVES TO ME THAT YOU ARE BEING UNTRUTHFUL AND A PERSON THAT LIES ABOUT ONE THING WILL LIE ABOUT ALOT OF THINGS SO HAVE A BLESSED LIFE. WHOMEVER YOU ARE AND JUST FOR THE RECORD I AM PROBABLY ONE OF THE MOST HONEST PEOPLE IN THIS BUSINESS!!!!!!!!!!!!!!!
Posted by I Not Know on 2014-03-30:
A few things:

1. The person who the review is about should never, ever comment. It only opens up Pandora's Box for everyone to get in on the conversation. Yes, exactly like I'm doing.

2. Barb is correct. She didn't sell the cars, she just obtained the financing. If any of the information about signing blank contracts is true, then both the customer and the finance manager are in the wrong.

3. PLEASE DO NOT WRITE IN ALL CAPS.

4. Learn how to spell. All of you.

5. I will never purchase from LaFontaine, but for other reasons.

6. Someone mentioned his/her car started falling apart shortly after taking delivery. That can happen, even with a new car. But, the so-called mechanic you took the car to for an inspection must not have been very good if he/she said everything was fine. Don't blame the dealer.

7. I find this quite hilarious.
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Poor Customer Service
Posted by Imation2b on 11/12/2004
DEARBORN, MICHIGAN -- This is not a story that I had hoped on writing. I love Honda vehicles and drive nothing but Honda. My recent experience with the purchase of a 2005 Honda Accord EX-L was unprofessional to say the least.

I purchased a 2003 Honda from Lafontaine Honda and had a great experience. I brought my car to the dealer for every oil change and scheduled maintenance. I didn’t think twice on what dealership to go to for the purchase of my 2005 Accord.

My experience started off with Kevin who was not the best at negotiating price. Every amount we gave he had to go back and talk with the sales manager (I assume). He did not seem confident. At one point the price was still too high for my budget and I told Kevin that maybe now is not the time for me to purchase the vehicle since I can’t afford the payments. He said oh no we can get it down. I thought well do it! He said the payment would be lower if I did without the spoiler. I was told the spoiler cost $600 so I put down $400 of it.

Well I get the car for $23 more a month (and a total of 3 hours later) than what I was paying on the 2003 Accord and the new one had leather and a V-6 engine. Not bad. However, the spoiler needed to be added, the rubber needed replaced around the passenger door, the gas tank had chipped paint that needed repaired and there were small scratches that needed buffed out. (I was told that was from the tape that comes on the car.) I left the car there that night (Monday) and was told it would be ready tomorrow at 4PM.

I receive a call Tuesday that the spoiler was the wrong color but I could still pick the car up. Well since I needed a car to drive (my 2003 insurance expired Tuesday) I had no choice but to pick up my car. When I arrive Kevin and I go down a check list of items that were already checked off. He wanted me to sign the paper that said I had seen the car and it was okay. I told him I had not seen the car. He assured me it was perfect and he had seen it. I sign my name and go take a look at the car. The sales manger, who comes to congratulate me, is surprised when I tell him the spoiler had not been added. Kevin then tells him it’s because it had a scratch on it. A different story than what I was told. Kevin then speaks of a follow up call that I will receive and tells me that if I give him all 5’s he will get a really nice watch or camcorder and wants my assurance that I will give him a good score. When I look at the car, the rubber that was supposed to be replaced was not and had not even been mentioned to the service department. Kevin admitted that was his fault because he was so concerned that the scratches were buffed out. Annoyed at this point I was not going to bring the car back in the next day and needed a break from Lafontaine, Kevin and Donald. I tell them I will bring it back in Thursday. In order to do this I miss two hours of work.

Kevin gives me the key to back the car out of the service station. I did not want to be responsible for backing the car out of their garage and gave the key to my boyfriend. As he is backing the car out Don, the sales manager comes out and says Kevin should have done that. A little too late now!

It’s Thursday and I bring the car back in to meet Kevin who again reminds me of the call I am to receive and the 5’s he wants me to give him. I get the loaner and am out. I get a call about a hour and a half later. I am told the car can be picked up by someone in the service department. I thought it was ready fast and asked if it was all done. He said no. The spoiler was the wrong color. I return to pick up my car very upset. Too upset to talk to anyone. However I call Don and tell him the story. He then says he backs me and that my intelligence had been insulted twice. I hadn’t thought of that. But thinks for pointing it out Don! Now I get to bring my car back in Monday.

That will be the last time they see or touch my car again. My boyfriend is waiting for the 2006 truck which will not be bought at Lafontine, my sister who drives a 1992 Accord will not be buying her next Honda from Lafontine and neither will my mom who is in a 2003 Accord or her husband who drives a 2004 Accord. The have lost the business of the entire family. They have lost me as a customer and I will not recommend them to anyone as I did in the past.
     
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Infuriated
Posted by JRREED on 06/10/2011
DEARBORN, MICHIGAN -- The manager brought my elderly mother nearly nearly to tears when she called me to tell me about her experience at lafontaine Honda. The manager continually badgered her to make a decision while raising the monthly payment amount at every turn. This chump was so unprofessional and sloppy, she explained, that my sweet mom could hardly look him in the eye.

He also kept intervening with the exchanging dialog with my mom and the original sales representative causing distress... This manager should be put out of the public eye cause he is tarnishing a respectable name...
     
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Posted by Skye on 2011-06-10:
I think for something as buying a car, we should always accompany our parents, especially if they are elderly, to avoid situations like this.
Posted by bob93 on 2011-06-11:
Actually, you should always go with a relative or friend to buy a car. This way you are not at the mercy of unscrupulous sales people. A second person can, hopefully, give more balance to the buying process and two people are harder to gang-up on than one person.
Posted by madconsumer on 2011-06-11:
i would like to hear lafontaine's side of this.
Posted by Jason Stum on 2011-06-20:
Hi JRREED, my name is Jason Stum, and I am the Customer Relations Managers for the LaFontaine Automotive Group. We strive to exceed our customers expectations on a daily basis, and we obviously failed to do so when your mother was car shopping with us.

I want you to know that we are taking this matter quite seriously and we are investigating all aspects of the experience you have related on behalf of your mother.

I would like to have an open & candid conversation with your mother and/or yourself regarding the specific details of what she experienced while in our showroom.

Please, contact me directly at feedback@lafontaine.com and hopefully we can set up a time to meet or talk on the phone in the very near future. I do appreciate your time, and I look forward to speaking with you soon.

Sincerely,

Jason Stum
Customer Relations Manager
LaFontaine Automotive Group
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Misleading Salesmen
Posted by Dooped on 10/16/2007
DEARBORN, MICHIGAN -- I bought a used 2001 Chrysler Sebring from Lafontaine Motors in Dearborn. Before I purchased the auto investigated this type of auto online and found that this type of auto had a history of engine failure due to sludge problems. I told my salesman Bill Orr this and he offered me a engine warranty saying this $2,000. warranty would cover this problem if it occurred. I purchased the warranty. I was then shuffled to Mike Gardner who reemphasized the importance of having this $2,000. warranty. I purchased the warranty.

Two years later my engine is blown do to a sludge problem and in need of replacement. Guess what? The warranty covers everything EXCEPT anything caused by a sludge problem.

I went back to talk to the salesman and asked that I see Mr Lafontaine, but instead ended up in the office of Mike Gardner who was like someone out of a salesman's cartoon. He said he didn't sell me the warranty to cover the known sludge problem I was concerned about and when I pressed him about how I only bought the warranty because he and salesman Orr told me it would cover the know engine problem, he became flustered and told me the conversation was over and I needed to leave. He was so rude and I never got to speak with Mr. Lafontaine.

I am a working 25 year old working college student who is left with no car and a $5000. car note to pay.

I feel shafted and used and will NEVER use this dealership again. In fact I have posted this note on every college web site I know. I hope no one will ever get stiffed like this.
     
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Posted by moneybags on 2007-10-16:
Write to Chrysler and ASK for some relief. They might help.
Posted by Anonymous on 2007-10-16:
I don't think i would trust the word of a used car salesman !
<;O)
Posted by Timboss on 2007-10-17:
Don't give up everything. Contact Chrysler. Also, check into a used engine at a salvage yard, it might meet your needs for a few years. Good luck.
Posted by Aerocave on 2007-10-17:
I think your options are limited on this one...looks like Mike Gardner didn't read the fine print of the warranty. Some extended warranties do have verbage "...excluding prior conditions." I would cancel the warranty...you will receive a prorated refund based off of the time and mileage. It will help you out a little...
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