Lakeland Auto Mall

1 reviews & complaints.
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Lakeland Auto Mall
1430 West Memorial Blvd.
Lakeland, FL 33815
863-577-5030 (ph)
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Disgraced because I am Female
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LAKELAND, FLORIDA -- This starts with me searching for a birthday gift for myself from my fiancee. I was told to search for a new car for my birthday, I search the internet, find the perfect car at a good price in LAKELAND, FL. Now keep in mind this 3hrs. from our home. I am questioned by my fiancee "are you sure this is the one you want?" I said positively. We travel to Lakeland to purchase the car. Everyone was very courteous and nice. We leave with the car that day and are told to return the following day to sign the papers. I am totally thrilled with the car so he signs the papers the next day. They also talk him into almost 5,000.00 extra insurance.

I was not happy with this because I felt they had taken advantage of him because he is french Canadian and totally did not understand. The deal is done. So the following day in Bartow, I have an unfortunate accident. Hit a pothole, caused significant damage to the vehicle. We return the following day to the dealership to report the accident because we felt the insurance he had purchased on the vehicle would cover the towing, tire, etc. Well, much to our surprise, the insurance was useless.

Also, the nice courteous people we dealt with were rude and totally out of control. The first comment made to me was "Only a woman would wreck a car in the first 24hrs. of ownership." If that was not bad enough, the finance manager called me ignorant not once but twice and told me to get the hell out of his office and off the property. To say the least, I was devastated, I cried. I have never been treated so disrespectful. To make matters even worst, to this day, the manager Greg ** will not take my calls and no kind of apology has been made.

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