Lane Bryant

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1.4 out of 5, based on 5 ratings and
13 reviews & complaints.

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Lane Bryant Does Not Value or PAY Their Employees at Even an Average Level
Posted by on
Rating: 1/51
I have to say, that I love the store team I work with, but it is the upper management that neglects, yet expects the world from their underlings. I HAVE WORKED THERE ALMOST 4 YEARS WITH 7 POSITIVE REVIEWS WITHOUT EVEN A COST OF LIVING OR LOYALTY RAISE. No one in our district got a raise. When confronted, our last district manager basically said it was because the company spent billions of advertising on American Idle, and so there were no raises to be had at store level...SO WE LITERALLY PAID FOR THEIR MISTAKES even though the company was extremely profitable considering.

But that was just the excuse 2 years ago. Last year it was because we didn't make our plan, and the same for this year in a RECESSION. We bust our butts all year long, eating up all of their retail propaganda, barely scraping by and are not even thown a metaphorical bone let alone a measley quarter raise. But the employee discount is great! Except that with the use of coupons on store promotions and clearance, many times customers can buy merchandise on average 10 to 20 percent cheaper than our highest discount (By using Real Woman Dollars or online coupons for example)

Today I checked a special sale at LB online, and it said "Employees not eligible" for the sale. What corporate needs to remember is that we too are CUSTOMERS, and we work HARD for very little...pay or respect. Our district was just taken over by another manager, and she agrees that everyone is underpaid by the former manager, but she says she can do nothing about it. Corporate lectures us in our daily emails and frequent conference calls and store meetings about ACCOUNTABILITY with credit, sales, etc and PUSH, and push and push. WHERE IS CORPORATE ACCOUNTABILITY TO THEIR LOYAL EMPLOYEES!? Actions speak much higher than words...and there are no actions on their part.

No matter what kind of euphemism upper management uses to dismiss their store level employee issues, or how much management claims that NEXT YEAR WILL BE DIFFERENT for raises, I know there is no respect for us. None, whatsoever. We are easily replaceable as shown by the lack of raises, benefits, hours etc through the years. DO NOT WORK, and if you can help it, DO NOT SHOP at Lane Bryant. A company that values profits so highly, people in the for of their employees so little, and a company that really has some questionable product for the outrageous prices should not be supported by anyone.
     
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BigAl on 06/11/2012:
You may consider yourself a hard working and valuable employee, but to tell people not to shop at the store you work at and to claim that their merchandise is high priced and questionable, speaks volumes as to your worth as an employee. I know you are disappointed in your current position but you should strive to do your best until a better opportunity comes along. There is a recession going on now, as you stated, and many retail companies are struggling just to make payroll.
raven2010 on 06/11/2012:
Living in Central Ohio, where Limited Brands is headquartered, I can tell you Wexner's businesses are known for NOT paying a high salary or giving a lot of raises.

Limited Brands focuses on the "fun" of working there, not the pay. They set a lot of team goals from the retail stores to the customer service call center. They do things like offer contests where you can win trips to the shareholders meetings or get picked for a focus group.

As for cost of living raises the last four years---I believe that is a trend in many industries across the country. I manage at a law firm and no one has had a raise at all in at least three years.

KevinTX on 06/11/2012:
Everyone has a story about a current or ex-work place... luckily, we all have the option TO QUIT. No one deserves a bad job, some stay because they are afraid to move on... some quit and find the silver lining. It's up to you, what do YOU want to do?
trmn8r on 06/11/2012:
The three previous replies all look like excellent advice. I think I will vote them so and move on.

{oops, I can't vote BigAl's helpful - sorry big guy, but your advice is great as usual}
FoDaddy19 on 06/11/2012:
I've gone 5 years without a raise despite being recommended for a raise on each an every review I've gotten. This is due to budget constraints (I'm in education). With the economy the way it is, many people both in the public and private sectors just aren't getting raises these days. You situation isn't unique unfortunately. Your options are to A. Stick with it and hope things improve in the future. B. Try to find employment elsewhere. It's your call.
Slimjim on 06/11/2012:
I know raises are a thing of the past right now in most cases. Employers are trying to save jobs as much as anything. In my opinion, putting something like this about my current employer all over the web doesn't relay to me, this is a loyal employee. If I was the manager at LB and saw this, you would have my attention, but not a raise.
raven2010 on 06/11/2012:
Agreed, Slim---and if I did post something like this about my employer, I would not use the same screen name I used on about a million other websites---the way this OP did.

A simple search of her screen name via google and I know exactly who she is. I hope no one from corporate or even her local store sees this.
KevinTX on 06/11/2012:
You can always work for a company that gives people raises EVERY year, then fires you once they wear you out and you can't take anymore. Then you're stuck making unemployment and trying to find a job that's CLOSE to what the company prior was giving you (kind of a catch 22)... everything comes with expectations. I'll leave this company nameless (see, everyone has a story). :)
Comfortably_Numb on 06/11/2012:
or,maybe the boss will see this and it will be wake up call, in favor of the employee. even during a recession, good companies find ways to reward long term employees.
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Do Not Work Or Shop @ Lane Bryant In New York!
Posted by on
NEW YORK, NEW YORK -- Hello ladies, I too worked for Charming Shoppes Inc., and I just lost my job as well. I was with the company for a good amount of years and had devoted about 55 to 70 hours/week running their store to have bosses who were nasty and inconsiderate every single day. The district and regional managers I worked for, never cared about your health, family needs or well being. There are so many managers and assistant managers that really hate their jobs and the district/regional managers but they are really afraid to jump from one hell to another.

Imagine being threatened every day by your district manager and regional manager that if you do not make your plan sales, credit goal, bra fit goal, intimate apparel goal they will find other people to replace you. This is how the leaders in the New York area motivate their managers; (with threats); No one took into consideration the blizzard that day. I can honestly say that they actually did me a favor by letting me go, for the first time in years I am actually resting without getting phones calls from my district manager to cut my vacation short and go back to my store because it is not to her standards. The company has been going down hill ever since Charming Shoppes took it over; when Lane Bryant was operated by the “Limited”, employees felt a sense of value. Recently in January 2009, the company sent out severence letters to every manager and full time employees as a heads up that anyone of you that sign this form have been warned that you could be next in losing your job. I tell everyone now, do not even waste your money shopping at any Lane Bryant, Catherines or Fashion bug because there are better places like Walmart, Khols, JC penny, Macys, Torrid, and many other places to choose from.

Better yet, do not even think about working for this company. Charming shoppes Inc. is modern day SLAVERY and I can say this because I experienced the turmoil of working for them and believing their lies and false expansion promises for many years.

     
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GenuineNerd on 01/19/2009:
Lane Bryant has changed...I remember that my mother and grandmother (both plus size women) often shopped there...sometime in the 1980's Lane Bryant quit carrying the clothes and lingerie they typically bought...they had to go to the catalog (which I understand is owned by a different company than the Lane Bryant mall stores) to get their house dresses, etc. And the last time my grandmother went to a Lane Bryant store (she was looking for bras)...the staff was rude and indifferent to her. However, her and my mother had no problems finding things in their catalogs.
laklisa on 01/26/2010:
The catalog and website that were associated with Lane Bryant catalog had good clothes. The store themselves were geared toward the hip and those who cared about fashion. My tastes run toward more conservative than that. Not too mention the clothes they offer run smaller than normal sizes.
Current LB Employee on 02/28/2012:
Everything that this reviewer has said is 100% accurate. I've only been working there for 5 months and I have witnessed every thing they have talked about. I used to enjoy it somewhat, but now every day I think of quitting. By all means possible, do not work here.
Living In LB Hell on 04/17/2012:
I Have Worked for Lane Bryant for Almost 3 Years. At First it seemed great, I was getting hours, getting along with everyone, and I felt like I was on top of my game. Now, coming up on my 3 years, I am literally in hell. I am rarely getting any hours, My Bosses are trying to run me out of the company, and my SM(Store Manager) won't even talk to me. DO NOT WORK FOR THIS COMPANY. Worst decision I ever made.
Current Fashion Bug Employee on 05/24/2012:
It's the same on this end ladies. I know exactly what you all are talking about. It's underpaid working you lke a dog and never appreciating you for that things you do, just the things you don't. For example credit goals, sales plan, etc... I mean really what ever happened to good customer service and a great place to work. FB is just as bad as LB and at first I also loved it and now I dread every step I take into that doorway... it's terrible.. I am also trying to get out of this hellhole.
jane doe on 11/01/2012:
I have been working for this company for 2 years now. I began as a keyholder and was promoted to assistant manager a few months ago. My boss gives very contradictory instructions (if you can call them that) on what she expects when it comes to handling associates. She scolds me if I don't correct or discipline them but when it comes right down to it and they no call/no show, sit down on the job and refuse to work and the kicker and most recently, one yelling in my face and giving attitude.. well.. I told this employee to clock out and go home. my boss allowed her to stay and told her she needed to decide whether she still wanted to work here or not. this employee has been a problem ever since she started and really should have been let go a long time ago. my store manager scolded me last week for not sending this employee home for a bad attitude but then when she screams in my face and I tell her to clock out and go home I am told I don't have the authority to do that. I am also scolded for going over 40 hours a week and when I tell her my relief isn't showing up on time thus making me stay late it is glossed over. so I am to stay and do extra work but I get fussed at for being over. she is a terrible manager and this is not the only store this is happening in. my husband wants me to call and report her to our district manager but I know if I do this my manager will take it out on me and things will become even more hellish on a daily basis. I guess I need to look for another job because I don't see anything changing. any of you ladies have any advice?
trina on 05/01/2013:
Go to the board of labour and make a report let them know what's going on
Bad Dog on 10/03/2013:
I have been working for Lane Bryant for 18 months. I actually got a raise this year(2013) unlike most of the people who's reviews I read. But I earned that damn .50 cent dealing with the management staff and their "SNITCH". I have watched several unlawful practices as I have worked there. I have been keeping good notes. I have no idea how the new CEO cannot know these things are going on.
One review said people that had these experiences should QUIT. I say WHY? WHY should I quit a GREAT company because of poor/bad untrained management. One manager did go to the labor board and sued for $5000. They settled with her but things did not change at the store level. Perhaps a bigger class action or another type action is needed to get Lane Bryant's management in line with current laws and employee treatment. I would be in for that.
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Approved For Credit Card In Store, Never Received
Posted by on
Rating: 2/51
ESTERO, FLORIDA -- I visited a nearby Lane Bryant in Florida in early March, 2014. I was approved for a credit card at the time of check out. I had my current address on my drivers license when applying. It is now April 24th, I still have not received my credit card nor a statement in the mail.

I got a call this morning from a Lane Bryant collector in a 702 area code saying I missed my payment and needed to pay it immediately and have been charged a late fee plus a $15 fee to pay over the phone. I agreed to pay over the phone and explained I still have not received the card nor the statement which is why the payment was missed. The lady verified my Florida address on file and transferred me to customer service to request a new card. The customer service lady asked for my address, she immediately cut me off and said "No, the address you used to open the card." I repeatedly my address. She said I must have forgot where I live they did not have a Florida address for me. I told her no, I know where I live. She told me to tell her past addresses from Arkansas. I gave her every address I've lived at before moving to Florida. She again said I probably used my current address to open the credit card but they don't go by that, they pull your credit report and pick an address on it to send your credit card and statements to and since I "can't remember" where I live she cannot update my information to the correct information or help me with the fee, I have to mail a copy of my drivers license and utility bill to a Lane Bryant in Columbus, OH.
     
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Lane Bryant/Fashionbug Online Ordering Just Say No, Glitchy System, Bad Customer Service Policies
Posted by on
I never thought I'd be writing a bad review of a company I actually have had nothing but positive experiences within the past, but here I am after a very unsatisfactory experience writing one so that other customers don't make the same mistakes I made. For the record, I love the retail division of Lane Bryant and had always had very positive experiences in their stores. I can't comment on Fashion Bug's in-store service because I haven't been to one but I trust it is a similar experience as both companies are owned by Charming Shoppes, Inc (http://www.charmingshoppes.com/home.asp).

My negative experience occurred after placing an order at http://www.lanebryant.com/home.jsp last night (Tuesday, 3/16/2010) and a glitch occurred in their system resulting in the order being listed as shipping to an incorrect address. It was past business hours for their telephone customer service so I filled out a support ticket online with the correct shipping address, confident that it would be fixed. What company wants to upset their customers by deliberately shipping items to an incorrect address?

I received a response that it is company policy that once an online order is submitted, it cannot be changed or cancelled. I replied that this response was not satisfactory and I immediately phoned customer service. The first guy I got was very helpful but his computer had crashed so he asked me to phone back. The next person I got was the customer service agent who informed me that my order could not be changed, including the incorrect address and that orders could only be altered within 1 hour of ordering. I told her that I had notified them in writing via email as soon as I submitted my order and that the online customer service representative had emailed me to say it could not be changed. I tried reasoning with her and kept asking her to contact the warehouse and she kept repeating that the order was at the warehouse, but it hadn't shipped but company policy was that once an order had reached the warehouse it could not be changed or cancelled. I remarked "so the warehouse doesn't have a phone, really?" And she replied that of course the warehouse has a phone but per company policy, the do not contact the warehouse via phone.

I asked to speak to a supervisor and was told none were available but that she would be happy to transfer me to voicemail. I then asked to speak to the supervisor's supervisor and she told me that was not possible, but that she would transfer me to her supervisor's voicemail. I started to leave a detailed message on the supervisor voicemail but was cut off before I could leave my order number and phone number.

In the meantime I received another reply from the online customer service agent, instructing me to phone customer service who would take care of the address change immediately. I replied that I had already contacted them and that they had refused to fix the error. I then stated that I had already written a negative review on Facebook, was writing one here at this site and on my blog and that I was recommending to all my friends and associates that they not shop at Lane Bryant's online site.

In my case the address they are sending the items to is a billing/mailing address that is a physical location and only 20 to 30 minutes away from where I live so I can pick it up. However if it had been a post office box that looks like an address, they would have had UPS deliver to it anyway even though UPS of course does not deliver to P. O. Boxes.

My advice to fellow shoppers is not to use the Lane Bryant site and if you must buy from them online, to check Amazon.com and purchase via Amazon who has superior customer service and who has a policy that you can change order errors such as shipping address up to the moment of shipment. I also still stand by Lane Bryant in-store service. I will no longer be purchasing from them online.

     
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Venice09 on 03/17/2010:
Good review. Even if you inadvertently entered the wrong address, it's unacceptable not to be able to correct it. You did everything you could to fix the problem, and someone at the company should have been able to follow through.
coyoteannette on 03/17/2010:
No the3 glitch in the system was not be filling out the shipping address incorrectly. It was because the shipping address was different from the billing address which is not uncommon. In order to even enter a different address from the billing address, I had to chaeck a box marked, ship to a different address which I did so I could get the form to enter the shipping address. I then entered the shipping address. Before submitting my order I very carefully proofread everything I had entered to make sure it was all correct, then hit submit. When the order was confirmed and the invoice with order number and order info came up, the shipping address was incorrect. It was the billing address. I clearly statre that in the above article. But it shouldn't matter. If there is a mistake in the address for any reason and the order has yet to ship, there is no excuse for any company to say "sorry, we can't make any changes." That just shows the company doesn't care whether the customer ever receives what they ordered and just wants the money so once they have your credit card info and they can charge you they figure you can't do anything about it.
Anonymous on 03/18/2010:
Not being able to change shipping addresses on online orders is a common policy. This keeps people from being able to have existing orders redirected, (or use a stolen credit card) to redirect paid packages to another address.

The same is true with shipping carriers. You can no longer call UPS and have a package redirected in transit to another address. Too many people using the postal and shipping services to steal.

Honestly, it is for consumer and company protection. The package is coming to you instead of your gift recipient. Just mail it when you get it.
Venice09 on 03/18/2010:
You lost me, LS. This wasn't a gift. The billing address was different from the shipping address, which actually is common. The OP put the address in correctly, but it was wrong on the order confirmation. She immediately tried to get if fixed, but they refused to do it even though it was their mistake.
Anonymous on 03/18/2010:
I called it a gift as the OP said it was being sent to an alternate address. Most folks I know have the same 'shipping' address as their billing address for their cards. In fact, I don't know of anyone, except the people I know who are soldiers, who keep 2 separate addresses.
Venice09 on 03/18/2010:
It's not unusual to use the home address for billing and another address, such as place of work, for shipping. That is almost always an option, and I have used it myself many times.
Anonymous on 03/18/2010:
Venice, good to know. I didn't realize people did this as a common rule.
Venice09 on 03/18/2010:
Well, only if your employer allows you to receive packages at work. Some don't.

Don't tell anyone, but I used to have stuff shipped to my husband's office (in a different state) to avoid the tax.. but that'll be our little secret ;)
Anonymous on 03/18/2010:
My lips are sealed. :P
coyoteannette on 03/19/2010:
Also if you read my review. My real complaint is not the policy per se, but the customer service policy and treatment of customers. There was no apology. And contrary to what you say people do often have separate mailing, home, work and other addresses and therefore will often ship items to a different address from their billing address. Where I live, a lot of folks have P.O. boxes and use those as mailing and billing addresses. Not all P.O. boxes have an address that says P.O. Box and then a number. If you have a P.O. Box with a private mailbox company, it will look like any other address. However UPS and FedEx do not deliver to P.O. Boxes of any type.

In my case I am temporarilly disabled and because my home has stairs and I can't go up or down stairs at the moment, I am staying at a different address. It's completely fine to not be able to change something, but the customer service needs to be a bit better than a polite f-you to the customer. As I said before in the review, I will not be ordering online from Lane Bryant or Fashion Bug or it's related companies, not because they refused to change the address, but because of their lousy customer service.
beachgirl46 on 09/24/2010:
I too have had a vary poor experience with lanebryant.com and charming,my order had been put on hold several times,different info each person I talked to,had to talk to charming to make sure I wasn't frauding very insulting~~if they looked at my history would see I shop quite often or should I say had will not again totally disappointed in customer service and reply to my e-mails let alone the phone conversations~~Did eventually get my order in a way they had said wouldn't happen~~They all need to talk to each other to get their stories straight!!!
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Termination of My Sister
Posted by on
VIRGINA BEACH, VIRGINIA -- My Sister had worked for Fashion Bug and Lane Bryant for many years she put everything into whatever store she went into recently before she left Fashion Bug to go work for Lane Bryant my sister took over the Kemsville Va location I happen to go into that location before my sister was sent there and was shocked to see the condition the store was in it was filthy you could not walk between the racks of clothes the employee that are supposed to represent the company well lets just say shocking.... My sister went into that store worked 70+ hrs and turned it around it looked great the customer service was well what you would expect it to be I could not believe the difference and that is how it is with what ever store she went to my sister gave everything for this company sometimes I believe even her sanity .Most people would not put that much effort into a job that they do not own. Trust me I know I own to mid size stores of my own.After everything she has done for this company they stuck it to her she went to work for Lane Bryant they put her into a store that was closing even though she knew the store was getting shut down and she was going to be going to a different location she gave it her all and after the store close they had her take her vocation and Comp time. Well today she calls to get her schedule and she is told she is on it she calls her manager and is told that they do not have a place for her. Oh my god what a great company right...

I hope the great being of the charmings shops read this so the know this is their loss most company would give anything for an employee like my sister. So shame on you charming shops and remember what goes around comes around good luck on the recent closings of over 150 of your stores ...........

Thanks Kim Morgan Roanoke VA
     
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GothicSmurf on 02/15/2008:
Periods. Now available more than once a month!

Sorry, I tried to read this story, but 1. I can't get past the run on paragraph. 2. Why can't your sister write her own story?
Starlord on 02/15/2008:
I agree, Smurf. Trying to read this has given me a killer headache, so I will have to go lie down for a day or three.
Principissa on 02/15/2008:
I'm sorry but this letter would be more credible if your sister was the one who wrote it. At this point it is here say from a third party.
thensider on 02/15/2008:
this is co confusing. have your sister come back and give us the details and maybe we can help...
Flute726 on 02/15/2008:
Have you ever heard of punctuation? I agree with previous posts. I need an icepack now.

Ihatewheneveryoneletstheirsentencesruntogetheritssohardtoread, LOL
Anonymous on 02/15/2008:
I had no problem reading this. It's not quantum physics figuring out where to pause. I guess I must be really, really smart or something. Anyway hope31 I agree with ya sounds like their loss. Good luck to you and your sister!
Flute726 on 02/15/2008:
I was kidding, Stew. I was just trying to make a point.
bargod on 02/15/2008:
Agree with Stew. Not the best punctuation, but I had no trouble reading it. As for the post,it just sounds like the company is downsizeing so maybe it was time to go anyway. Good luck with the next job.
GothicSmurf on 02/15/2008:
*sigh* Hasn't anyone realized that I like to be overly dramatic?
Anonymous on 02/15/2008:
I hope her next place of employment appreciates her talents and hard work. Good luck to both of you.
Anonymous on 02/15/2008:
Kim, I for one am touched by your belief in and concern for your sister who I would hire in a minute if I weren’t retiring. But she is very lucky to have a sister like you and I wish you and her the very best. She will find a place that appreciates her.

GS, that's because you are too nice to everybody but me! BRRRRT! Take that!
Hugh_Jorgen on 02/15/2008:
Smurf - I loved the first line. We have someone here at work that refuses to punctuate. I have a feeling she just might get that line in response to her next rambling email. I will let you all know about it from HR!
GothicSmurf on 02/15/2008:
Thanks. I usually use that one or,"Periods, not just for women anymore." But since I assumed that the OP was a woman I had to come up with something different.
Principissa on 02/15/2008:
I'll use that on my sister when I get one of those horrific weekly e-mails about her week. Yes, she actually e-mails the entire family the entire story of her week.
madconsumer on 02/15/2008:
"Trust me I know I own to mid size stores of my own."
after this poorly written review, I would dought your ability to own a mid-sized store.

"Well today she calls to get her schedule and she is told she is on it she calls her manager and is told that they do not have a place for her."

so is she on the schedule or not? you wrote she was on it, then called her manager?????

Crown Jules on 02/15/2008:
What was the exact reason given for her termination? Is simply saying "There's no place for you here" a valid basis for letting someone go? At the risk of being yelled at, I'm going to play devil's advocate for a minute. It sounds like your sister straightened up the appearance of the store and the attitudes of the employees, but were there other areas in which she was lacking? Did she deal unprofessionally with the customers? Was she habitually late to begin her shifts? Did she call in sick too many times? Was her own appearance unprofessional?

If none of that is the case then I agree it was probably just a matter of downsizing and the company probably went by the whole last hired/first fired rule. The U.S. economy is pretty bad right now and retail stores are being hit hard.
grandma005 on 02/15/2008:
If you own a mid-sized store why don't you hire her yourself.
lilydarling on 02/16/2008:
Not just ONE mid size store, but TO, count 'em. TO!!!!!!!!!
why r u so mean on 03/01/2008:
I am the sister who was terminated due to downsizing. However ,the point that my sister was trying to make is that I put in a lot of time without being paid and was told on the telephone when I went out for a short medical leave and vacation only 2.5 weeks time that Due to downsizing there was not a position for me to come back to work. The problem is that I had to leave Fashion Bug, which I LOVED WORKING FOR......... DUE TO A VERY BAD OPEN DOOR POLICY. AND INCOMPETENT HR WORKERS THAT DID NOT DO THEIR JOBS. For all of you who do not know what an open door policy is, It is if you have a grievance or you feel that there is some sort of wrong doing going on you can let someone know without fear of retaliation or recrimination. THAT IS A BIG FAT LIE !!!!!!!!!!!!!! I had used my open door policy against my Dm who was and still is the worst DM I have ever known. wITHOUT GIVING ANY DETAILS let's just say she treated me badly for 16 mos. I wanted to prove to her that I was not going to let her get the best of me. So I took over a store that was lacking and I made it the number 1 store in the district. My store came in 55 in the company. For doing this I was asked to go clean up and run a store that was in desperate need of help. I told her a long time ago that I could be good for that store and she told me that I was not qualified to be a manager and actually turned me down for the store manager position. But she had no choice but to promote me after 2 Managers quit because of her BS. So I went to the Va bch store and for 6 weeks I did nothing but clean and paint and clean the back room that was not even able to walk through. Any ways I was happy getting it straight and I did not mind because I always wanted to run this store. I had the VP of STORE ops. come to see me and ask me if I had a problem with DM and I was truthful. Why did he ask me? I still do not know. What I do know is that due to my conversation with the vp of ops that was to be "confidential" ended up with me being demoted for not making my charge goal. Which to me is really amazing that my store won the contest for the most charges and we all won gift cards. But I was demoted and forced to leave Fashion Bug and go to Lane bryant. There is so much more than I could tell you but it would take to long.

WHAT MY SISTER WAS TRYING TO DO WAS EXPRESS HOW UPSETTING IT WAS THAT THEY LET ME GO OVER THE PHONE WHEN I CALLED MY DM TO GET MY SCHEDULE. AND YES SHE DOES OWN 2 BIZ AND SHE WAS ANGRY WHEN SHE WROTE IT AND THAT IS WHY SHE DID NOT USE ALL OF THE PROPER PUNCTUATION. REMEMBER PEOPLE WHO LIVE IN GLASS HOUSES SHOULD NEVER THROW STONES!!!!!!!!! SHE LOVES ME AND THAT IS WHY SHE WROTE IT. THANKS WHY R U SO MEAN
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Received wrong item
Posted by on
Rating: 2/51
PLAINFIELD, INDIANA -- I placed an order for set of silverware, but Lane Bryant Home sent me a cheap wooden box that holds silverware! Are you kidding me?!? I tried to look for this wooden box on their website, but it doesn't exist. I have no idea where they found this wooden box. I called customer service to report the problem. The customer service representative sounded like she was tripped out on drugs! She said she would print out a label for me to send the item back free. I asked if I could still get the silverware. She said that I could reorder it, but that my credit card would be billed again! WHAT?! Why?? She said that when the receive the wooden box from me, they will send the silverware and remove the charges from my credit card. I have read other complaints and see that promises to credit an account do not get fulfilled. I don't trust lane Bryant Home. Now I'm out $50.00 and stuck with a cheap wooden box that I do not want and did not order. Ugh!!
     
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DebtorBasher on 11/04/2012:
This is pretty much the norm for many companies.
I don't think your Credit Card company will honor the dispute because they will ask what steps you took to make it right...as soon as you tell them they will refund the charge after you re-order/pay for the right item and they will then refund the charge for the wrong item, they will tell you to do that and handle it through Lane Bryant...reason being, some systems will not spit out a refund for a different item, until it is sent back and they can not send out the right item without the payment first. I know it makes more sense to us that you paid for the right item and got the wrong one, even if it's the same price...but that's not how they see it.
I would just go through the steps that Lane Bryant is requiring, it will all balance out in the end.
trmn8r on 11/04/2012:
What you describe is standard, with the exception that you received an item you didn't order. You usually need to send whatever you received back before the credit is issued. I've dealt with this and never had a problem.

Is the method of shipping with tracking? If so, you can prove it made it back if necessary.

I concur with the first reply - do what you need to per their instructions. You are fearing it won't work, but what is there to lose by trying? Don't lose your trust yet.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Overpaying
Posted by on
Rating: 1/51
I made a purchase with Lane Bryant and paid well over the amount necessary because I had seen the pieces on sale in the past..I placed the order the next day. The 2 items were on sale for almost half price when I called to have the difference either credited to me or the order cancelled..they refused.

I believe the situation was handled quite poorly and that I overpayed for 2 items that so conveniently went on sale the very next day. My order had not been sent out yet and the company still refused to cancel my order and reverse my payment. Clearly their main focus isn't customer satisfaction more so than money coming in. Very poor service.

Not impressed and I highly recommend making purchases with a company that might be a lot more credible. I'd hate for this to happen to someone else.
     
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Cwazychicken on 10/14/2012:
Unfortunately this happens a lot at retail stores. One day can be higher and next day cheaper. Some stores will work with you, some will not.
trmn8r on 10/14/2012:
They did what is in accordance with the terms and conditions of their website, in my opinin.

First of all, like many retailers today, the website tells you that an order can't be cancelled once it is placed. I equate this to a when you make a purchase at a brick and mortar store, the point at which you are now you have had your credit card processed but not left the register (no product and no receipt). The purchase is not yet complete to reverse or change.

The website states that in-store purchases can receive price adjustments within 14 days by presenting a receipt. By definition, your purchase isn't complete, so you can't pursue a price adjustment until that time. I didn't see anything that precludes a price adjustment for online purchases, but lacking a statement that they do my guess is they do not.

If you think about it, "price adjustments" seem designed to make one brick and mortar store compete better with another brick and mortar store. Online customers can compare AND select from multiple retailers without leaving their homes.
FoDaddy19 on 10/14/2012:
You didn't overpay, you just paid what the they were charging that particular day.

From their website:
"We do our best to pack and ship your order as quickly as possible. Since our systems are designed to begin this process immediately, you cannot change or cancel an online order once it is placed. However, to ensure your satisfaction, you may easily return your lanebryant.com order to any Lane Bryant store or use the return label from your packing slip for a shipment return."

It sounds like you can return the merchandise once you get it.

Also

"PRICE ADJUSTMENTS

A one-time price adjustment will be processed within 14 days of purchase when an original receipt is presented. The adjustment will be paid out in the original form or payment. Stores cannot process price adjustments for purchases made online."

I don't know if that applies to online orders though.
Buddy01 on 10/15/2012:
It seems you can buy the items at the sale price and return the full price items once they arrive.
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Poor Customer Service, So Many Different Answers
Posted by on
I originally ordered some bras on line and had them shipped to one of there store's. When went to pick up none fit, so very nice sales attendant helped me pick some more out(I don't find them easily) Once got home realized that only one truly fit I bought several had had left three tagged still for return. So couple weeks ago brought back to store, they had 1 in stock in my size and then ordered 2 more in my choice of colors to be shipped to me, they said all of there things shipped by mail as I have Po box and home address, was so happy for all there help!!Well it turned into a nightmare~~It seemed to be taking too long so called the customer service, they informed me all there items shipped ups and that it would be sent back to them and I would be issued a credit on my card, I informed her I did not want a credit, I bought the bras on the deal buy 2 get two free, so she said they would go ahead and reorder them for me, I was irritated that store never told me ups but happy was being fixed. Kept checking the status and seeing nothing changing so many e-mails back and forth ended up having to contact a charming store representative said my order had been put on hold because of address once talked to him said they were verifying this was not a fraud, so now I am accused of possibly frauding them, then said first I would get my order 6 days later another new order~~when let him know had waited long enuf he said it would be here by Friday I said had lost all faith in lane Bryant, at that point was so frustrated could hardly speak, told him had to let him go he could do whatever. FRAUD~~how insulting I buy quite a bit from Lane Brant my first place to shop at outlet here on coast, used to be anyway. Low and behold that night when I checked mail box was there~~I sent email to let them know received it~~and hadn't frauded them with no reply back poor customer service for sure have lost me as a customer!!
     
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Buddy01 on 09/24/2010:
Did you have yourself measured in the store? They do this for free and so far I have never had a problem getting my size there that fits me.
beachgirl46 on 09/24/2010:
I was fitted in store more than once,have problems with bras,44 DDD,not an easy task finding the right fit~~the girls in store were great~~except for being clueless to how things ship,my bniggest problem was online and there many different answers that didn't match depending on whom you were talking to~~
beachgirl46 on 09/24/2010:
To Helpful~~maybe you are not a 44DDD I don't know but finding the right bra extremely to the point of almost being impossible,so now is time to maybe believe it!!I also have purchased many many things freom Lane Bryant so they should have seen a history to know this was not fraud!! And a different answer depending on who I talked to they should all be on the same page!!Will give cudo's to the girls that work in the shops tho extremely helpful there~~~
Anonymous on 09/24/2010:
Many women's breasts are not the same size, therefore making it more difficult to get a proper fit, and for some, their circumference falls outside standard ranges. My cousin has to have hers custom made.
beachgirl46 on 09/24/2010:
rip2010~~~thanks so much for post and understanding it can be such a difficult purchase for us not so perfect bodied people~~I did finally find a great bra,but not sure if would purchase from Lane Bryant again feel that much frustration towards service ~~thanks beachgirl
Anonymous on 09/24/2010:
Do not consider yourself not perfect bodied beachgirl, because it is men who have given us the definition of what perfect bodied is, if you get where I'm going, or not going to go with this, lol!
Anonymous on 09/24/2010:
beachgirl46> I disagree. All women are "perfect bodied people". The imperfection comes from the eyesight of the person looking at you;o) Don't ever let anyone tell you differently.

Helpful on 09/24/2010:
I'm sorry if it seems to be so difficult to find the correct fit BeachGirl. I would guess the problem is the shoulder strap supporting the extra large fit, or weight, in the front. Layne Bryant, I believe, offers removable shoulder strap support that can be interchanged between bras and helps the problem of having the strap cutting into the shoulders over prolonged periods of wear.
Helpful on 09/25/2010:
Just a quick update. You can locate said item here:

http://www.lanebryant.com/cacique/accessories/silicone-bra-strap-pads/4043c1605p25887/index.pro?Mcatn=Accessories&Mcatpn=Cacique&Mcatg=category_root&Mcatp=cat_4043%406000&Mcat=1605%406000
beachgirl46 on 09/26/2010:
Thanks for all the replies truly,and I did find a pretty good fit in full figure,my biggest issue was lane Bryant's shipping,the many different answers from each agent It was like nobody was on the same page I did finally get my order which made me happy but the snapfooo was they sent it twice so now I have 1 extra order of two bras,just checked e-mails and now they want me to send them my shipping address so they can send me a label to send back.It should be so clear by looking at all our e-mails and phone conversations which address was my shipping address this is what the whole issue was over ever feel like someone is not listening?~~unbelievable~unfortunately will not shop again!!!
Anonymous on 09/26/2010:
Most people listen, but few truly hear what is said.
jktshff1 on 09/26/2010:
Nope, they hear what they want to.
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Why Don't You Sell Outfits For Bigger Chested Ladies??
Posted by on
GREENSBORO, NORTH CAROLINA -- I went to your store in Friendly Center in Greensboro today, only to discover that none of your shirts are cut for bigger chested women. Also, your bras always have a lot of padding in them and they make our chest look bigger! I'm a bigger lady, I don't need my already large chest to look huge! Somewhere along the way, I think you have gotten some bad information about women in our society. Not all larger women are built the same way. I am a more hour-glass figure with large hips & a large top.

Please consider carrying a more diverse stock so that I can purchase clothing from your store.

Thank you.
Resolution Update 06/12/2010:
Nobody listens.
     
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*Brenda* on 03/20/2010:
I buy JMS (just my size) bras. You can get them with no padding and no wire if you want and they are comfortable and last. I have a friend who says that her Lane Bryant bras always get stretched out and she has to replate them every 6 months or so.
Anonymous on 03/20/2010:
Good review. Very helpful!
beanbagbritches on 03/20/2010:
I have tried those bras. I tried them on at Wal-Mart & they didn't fit well. Maybe my chest is a weird shape. HAHA
Anonymous on 03/20/2010:
Still helpful.
*Brenda* on 03/20/2010:
Do you have an Avenue near you? They have good bras but I like the cheap kind LOL!
beanbagbritches on 03/20/2010:
Brenda...the closest one is about 85 miles from me. What a shame. Thank you anyway.
Buddy01 on 03/20/2010:
Did you try online? They can carry more than the store can. I like their underwear and bras. They are the only ones that fit right. I like their Right Fit jeans. There, I am only a size 2.
Anonymous on 03/20/2010:
I've seen some ladies stores called "Dress Barn." But geez, if you have to shop there - I'm just sayin' . . . . .
CrystalSword on 03/20/2010:
Guess I have lucked out with Lane Bryant, everything I bought mailorder from them fit rather well and has held up real well, with the exception of the one winter coat that I bought, after a few months I had to have the seam near the pocket repaired because the seat beat caused it to open up, no biggie, the alterations place charged less than $10 and my coat looks like new again, and I no longer wear it when driving....don't want that to happen again!!

Actually, I bought two coats at the same time, the one I had repaired is a keather look hooded car coat and it has fake fur trim around cuffs, hood, and the first few inches on either side of the zipper on the inside...this was a $99.99 coat and I paid $18.99 for it. The other was a dressy pant ciat in fake fur, leopard print mixed with tiger, it's held ip beautifully and it was $179.99 reduced to $19.99.........bought them both because of the price reduction. Guess it was a closeout on the styles but I love them both! I also ordered some blouses and some pj pants from them and all fit well, and the price was extremely cheap....again, closeouts but WOW....the savings and value there.

CrystalSword on 03/20/2010:
The Dress Barn is also a good place to shop for plus sized gals, but they are rather expensive, and I found that the clothes that I bought there didn't hold up very well.
Anonymous on 03/20/2010:
I'm just sayin' . . .
beanbagbritches on 03/23/2010:
I don't usually order online because I like trying out the bra before going. Lane Bryant doesn't have very good bras for me.
PepperElf on 03/23/2010:
personally I like a bit of padding
but that's because thinner bras can be embarrassing ... like when you have coworkers who eyeball your chest and ask if you're cold.

O_o
Anonymous on 03/23/2010:
I hate when that happens.
Ytropious on 03/23/2010:
I'm build like a 12 year old boy personally, skinny and semi flat chested. I use bras that help shape and size my boobs. Though I must admit, I have little trouble shirt shopping, everything fits great. It's the one secret blessing small chested ladies have.
PepperElf on 03/23/2010:
stew that happens to you?
DebtorBasher on 03/23/2010:
3 days later and Sheriff still finds this review helpful! LOL...

Yeah, I never understood the purpose of padded DD bras...geesh, we don't want to look like an overstuffed chair, we just want our boobs to stop bruising our knees!
Anonymous on 03/23/2010:
*Fascinating*
DebtorBasher on 03/23/2010:
Maybe it would be easier for us to buy kneepads instead of bras.
Anonymous on 03/23/2010:
YT, I have had a few g/f's like that and those padded bras were a savior for them and made good "eye candy" for me with their great fitting blouses.
You go girl!
DebtorBasher on 03/23/2010:
I remember a friend I had in highschool (yes, I had one)...she was as flat as an iron. She wore padded bras then complained to me because she said she didn't know when guys felt her up because she couldn't feel them. She said, she didn't want them feeling her up and her not say anything about it, and they continue thinking it was OK. I think it was more like, she couldn't feel being felt up and that was her only complaint. LOL!
beanbagbritches on 03/23/2010:
PepperElf...breast petals can help with the nipple issue.
DebtorBasher on 03/23/2010:
Beanbag...I also knew a girl who sewed little round buttons in the cups of her bra so it WOULD look like her nips were showing. I have no clue what she did when hers actually did show through WITH the buttons...two boobs and for nips? LOL!

Yeah, Yeah...I never said my friends were all normal!
Anonymous on 03/23/2010:
DB, stop ruining this thread with your high school locker room peep sessions! (NH)
DebtorBasher on 03/23/2010:
Oh sure, you say that now ZZ...after you had to be peeled from the ceiling!
Anonymous on 03/23/2010:
Huh?
Nohandle on 03/23/2010:
BBB, I have an acquaintance who actually has to use a dressmaker for blouses and dresses for just that reason. If she buys a dress for her bust size "off the rack" she still has to take it to her dressmaker to have fitted elsewhere. She has no problem buying slacks, shorts or skirts at any store. You might have to consider a dressmaker although that doesn't address your complaint with Lane Bryant clothing.
beanbagbritches on 03/23/2010:
Nohandle...thank you for your non-smutty & helpful reply. hee hee! I do appreciate it.
DebtorBasher on 03/23/2010:
Hey...Mine wasn't smutty!!!!!!
jktshff1 on 03/23/2010:
is the op bragging or complaining?
PepperElf on 03/23/2010:
I wasn't being smutty!

that really happened to me at work!
jktshff1 on 03/23/2010:
whoa beanbag, sorry did not realize that was you.
beanbagbritches on 03/24/2010:
jktshff1--Who did you think it was? Also, I wouldn't brag about my size. I am a hard size to fit on top.
jktshff1 on 03/24/2010:
"running and ducking" in a hurry, read the review, not who did it. I will do better.
beanbagbritches on 03/25/2010:
jktshff1...you should be nice to everyone, even if I'm not the one who wrote the review. Am I going to have to treat you like one of my kids & send you off to your room without dessert? Tee hee hee!
DebtorBasher on 03/25/2010:
AND without his magazines!!!!
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Problems with online order - refund not received, given run-around
Posted by on
I placed several-hundred-dollar order with this company several months ago. When it arrived, three items were missing (one single thing and 2 of another item). I contacted them and was told that one item had shipped separately and the two others were backordered.

Nothing arrived, so I contacted them again and was then told that they are all out of stock, and that they'll issue a refund. All good. I wait - no refund. I contact them again, and am told that the items are in stock now, and would I prefer a refund, or to receive the items. I told them I'd rather get the items, and confirm my mailing address with them.

Then I get a response that the items are unavailable but to "rest assured", my card was never charged for those items. Uhhhmmm, yeah it was. So then, suddenly I receive a credit on my card for one of the items. I think the other two are right behind but no...nothing about those. So, I contacted them again today....here's the response I received:

I show a credit for two items for a 1.99 each and was credit 3.73 on
May 14 2007
Sincerely,

Okay, well, uh, let's spot the problems with this! 1.99 plus 1.99 doesn't even come to 3.73 and the credit for 3.73 was clearly indicated to belong to the single article of clothing on my online account with them . Not to mention the fact that the sentence really doesn't even make sense! OMG!

Obviously this isn't about the money at this point - this company is making me crazy! I guess I can dispute the bill with my credit card company, but maybe, just maybe, Lane Bryant will take care of it.

Nowhere in any of the e-mails, by the way, did any of their customer service people issue an apology of any sort.

I won't be shopping with them again - which is a shame, because there's more of me than I'd like that needs to be clothed. But there are better retailers of clothes for the voluptuous, so they'll be getting my business from now on!
     
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Dragonfly88 on 05/26/2007:
I have had similar problems with online returns with this company. I know your frustration. Good luck!
Anonymous on 05/26/2007:
I understand what you are going through but I would hope this will show you to stop ordering anything "on line". good luck to you
Marcella on 11/03/2012:
I just received an order from Lane Bryant Home with two of the three items I ordered. I got a cheap wooden rack in place of a set of silverware! I called Lane Bryant Home to let them know. The customer service gal sounded like she was tripped out on drugs! She said that she would print out a label for me to return my item for free. I asked if I could still get the silverware and she said that they could reorder it for me, but then they would have to add another charge for it on my credit card! After they receive my return, the customer service gal said they would refund my credit card for the silverware. I don't trust them. In the past, whenever I have had problems with companies, I dispute the charges on my credit card, and the credit card company will take them off. I hope your problem from five years ago has resolved by now!
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