Lawn Doctor

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Lawn Doctor Doesn't Need New Business
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GRAND PRAIRIE, TEXAS -- Many years ago I used Lawn Doctor for their fertilization program. Now being 100% organic for over 10 years and not using harmful chemicals for the yard, I haven't had any recent experience with their service. Wanting to aerate the yard to boost up the organic activity, I called the Grand Prairie, Texas location on Great Southwest Parkway on 2/16 to get an estimate. We keep our backyard gate locked from the inside, so I informed LD they'd need to make an appointment so we could have the back gate unlocked for them. We were told someone would call before they came out and that we'd have the estimate in the next day or so for a mid-March service date. No one called.

On 2/24, I called once again and asked when we could expect a technician out to measure and give the written estimate. The woman on the phone was surprised no one had been out, then said they had some out the week before and left an estimate on my door. Again, I explained someone would have to be home when they came, and that no one had come by. (Husband and I both work long EMS hours and have dog in backyard. Imperative someone is there and called to ensure we're home.) I was told they'd look into it and call back by the next day, 2/25. No one called back.

On Wednesday 3/4 at 3:30 p. m., I called for the 3rd time but the phone went to voice mail. Explaining we'd called twice before, asked again if someone would please call and come out. No one called back.

I guess Lawn Doctor is doing so well that they don't need new business. The only reason I'm not calling Chemlawn is due to Lawn Doctor now offering organic services. On their website they give the promise they'll come when they say they will. They made good on that promise by never giving us a date/time they would come out. Oh, well, we'll just rent a machine and do it ourselves. They've lost a customer for life.
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User Replies:
Disaster Worker on 03/06/2009:
Update: Lawn Doctor finally came to my house...but not calling first; just showing up. Turns out their "aeration" is now a "organic aeration". Nothing organic about it. Harmful chemicals.
madconsumer on 03/06/2009:
since you live in dallas, I am surprised you are not using one of the "dirt doctors" recommendations. below is just one I found out of 60 near you.

A Little Extra Organic Lawn Care
1322 Bogard Lane
Lewisville, TX 75077 Organic lawn care services. We apply organic fertilizers and soil admendments. We install complete landscapes, sod and stone. 972-365-9266

why isn't their areation orgainc?? all they do is pull out plugs of soil.

BokiBean on 03/06/2009:
I want to loan you some moles. I have plenty. IM me.
Anonymous on 03/06/2009:
It's almost time to watch those ponies run in GP.

old fart on 03/06/2009:
The organic aeration I'm familir with is done with a "sheepfoot" roller with hollow spikes... The plugs degrade with the first couple of rains...
old fart on 03/15/2009:
Hey disaster worker... turn on your instant message feature...I'd like to pass on a comment off the site...
Ken on 11/19/2011:
Lawn Doctor of Stamford uses uncertified, untrained, and unsupervised staff and their practice is old bait and switch tactics that these tugs used to bring you in, damage your property and take you for a ride.
Under no circumstance, I recommend you do any business with this company. They are most untrustworthy group you may deal with.
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