CALIFORNIA -- I purchased a sofa, loveseat and recliner from our local La-Z-Boy store last year. I had to special order all 3 pieces. The recliner's metal bar leaves deep indentations in the carpet when in the fully ... read full review
Poor Customer Service
CERRITOS, CALIFORNIA -- I purchased a recliner leather sofa and a leather recliner chair in 2008. Salesman told me the frame and mechanics were guaranteed for the life of the furniture. The chair has wood arms (i thought wood ... read full review1 Replies - Latest reply on 12/16/2009
Poor service and Poorly made couches
BOTHELL, WASHINGTON -- We purchased 2 couches from la z boy in the winter of 04 we were supposed to get them in only 6-8 weeks but it took over 3 months to receive them. At first we were happy with the couches so when we were ... read full review2 Replies - Latest reply on 05/29/2007
Customer Service Failure
TACOMA, WASHINGTON -- We purchased 2 reclining sofa's on March 14, 2009 from the Tacoma gallery. We were told that since we had to special order the sofa's it would take 6 to 8 weeks for delivery. We were told we could call ... read full review
I have had a La-z-boy reclining sofa for a year and a half. On the foot rest of both recliners the upholstery has worn so thin that the foam can be seen underneath. It is not long before there will be large holes visible on both sides.
The fabric warranty is only valid for one year. La-z-boy offered to send a "technician" out at a rate of $76 per hour, plus materials, which I declined. They are refusing to stand by their product.
Now I am faced with a choice of reupholstering or replacing a sofa that is less than 2 years old.
HYANNIS, MASSACHUSETTS -- I purchased a La-Z-Boy recliner from the Hyannis store in January, 2006. After only one month everyone who sat in the chair noticed that both arms were extremely loose. I called the store regarding the problem and a service person came to my home and "fixed" the loose arms with Gorilla Glue! Problem is, the arms were still loose after he left! I immediately called the store to ask for an exchange or refund but was passed from sales to cusomer service and back to sales again without any solution. After three days of calling the store trying to get a "person in authority" on the phone, I was denied an exchange or refund. The company does not stand by their products even if they're defective so BEWARE! 2 Replies - Latest reply on 08/06/2006Add reply
Warrantee purchased was useless. Going on 4 months and two broken chairs. 3 service call; parts ordered 2 times and now service call again; "coming to see what the warranty service company has done". NOTHING, LAZYBOY AND SERVICE COMPANY ARE USELESS. $1600 flushed Add reply
The 2 tiny dowel rods used to hold the chair to the rocker broke immediately. Then a spring broke in the seat. Then the recliner lever broke. I've seen children's toys made better. But La-z-boy says 'sorry' with no resolution. Next time I buy a chair, I'll go dumpster diving and find something better. 1 Replies - Latest reply on 08/20/2013Add reply
Bought a recliner on 7/18/2013 for $654.76. My check was cashed that day. I cancelled order two days later as was requested to do by Caroline, store manager, to give plenty of notification. Almost 3 weeks later and I still have not received my refund. She says request sent to wrong department. I assumed this was a good and reputable company. Am I wrong? Add reply
We ordered and paid for our sofa and we were told 8 to 10 weeks it would be here. Well we are in week 12 and no sofa. Be very careful if you buy from these guys.
2 Replies - Latest reply on 12/27/2012Add reply
MESA, ARIZONA -- On July 25, 2012 we purchased a brand new La-Z-Boy Recliner. We spent extra to have the fabric coated with Ultra Shield. We received the Recliner on July 28, 2012. Chair was usable except it would not fully recline. The store where the purchase was made required us to contact customer service. On 08/13/12 Customer Service was notified. On 08/17/12 Customer service representative check out the chair. The Service representative informed us that the chair's Rollwer Carriage was twisted and the RSS Arm frame was damaged, and two angle stops did not work.
1 Replies - Latest reply on 09/18/2012Add reply
We were informed that it would take at least four weeks to get the parts for repair. Four weeks latter, on 09/17/12 we had to call and leave a voice mail message. Several hours latter we received a call from from Customer Service informing us that they could not repair the chair until 10/22/12. If their customer service is indicative of their warranty work, I certainly have concerns about the work to be done.
PORTSMOUTH, OHIO -- I placed my order for a sectional on March 13, 2012 and I was told it would take 6-8 weeks for it to be completed and shipped. Its been almost three months and I still don't have my sectional. First its because they were out of the fabric at the mills and then one piece was finished and shipped to the furniture store where I purchased the sectional but I'm still waiting for the last two pieces. When I contacted La-z-boy they informed me that it could be another month because yet again they are out of fabric. Correct me if I'm wrong but since the fabric isn't coming off the same bolt my sectional could be two different colors. How can you have just enough fabric to do one part of the sectional but then run out and not have enough to finish? I will never purchase from La-Z-Boy again. This has been frustrating and unacceptable behavior from a major furniture store.1 Replies - Latest reply on 06/02/2012Add reply
If you need a part tough banannas its a shame but my brother and I ran into same problem part no longer made. Now I'm stuck with a useless recliner Add reply
In February 2009 we purchased 2 Lazy-boy rocker/recliners. Within 2 months an arm on one had to be replaced as it broke loose from the chair. Now March 2011 both chairs are broken! The metal support/controls for the footrests on both chairs bent and the pressed-board surround on the bases have split and broken. I've contacted Laz-y-boy and they refuse to cover anything except parts as allowed in the factory limited lifetime warranty.
1 Replies - Latest reply on 04/15/2011Add reply
I would never recommend Lazyboy products and will not purchase anymore for myself.