The 2 tiny dowel rods used to hold the chair to the rocker broke immediately. Then a spring broke in the seat. Then the recliner lever broke. I've seen children's toys made better. But La-z-boy says 'sorry' with no resolution. Next time I buy a chair, I'll go dumpster diving and find something better. 1 Replies - Latest reply on 08/20/2013Add reply
CHARLOTTE, NORTH CAROLINA -- I have been waiting 4 years for my disability claim to be approved, so I would have the money for a well built chair, I have a back injury & I so wanted a recliner but wanted a name brand that I thought would stand behind their product. I have made such an enormous mistake here. You know those trucks on the side of the road that sell recliners, that is where this chair belongs along with my salesperson & the store manager.
1 Replies - Latest reply on 08/12/2013Add reply
When the chair is reclined the back pushes into the floor with such force a sheet of paper can't be shoved in there. Maintenance guy said higher base legs are optional so I would have to pay. I have only had the chair for a little over a month. The chair arms are already flat as is the seat. The whole frame is unstable & the footrest wobbles.
Please shop around before you even think about going into a Lazyboy Store. NO SERVICE AFTER THE SALE & UNCONCERNED MANAGER. THIS GUY HAD ME SHAKING I WAS SO MAD. HE COULD HAVE CARED LESS IF WE WERE DISSATISFIED. MY SALESPERSON HUGE, HUGE DISAPPOINTMENT.
Bought a recliner on 7/18/2013 for $654.76. My check was cashed that day. I cancelled order two days later as was requested to do by Caroline, store manager, to give plenty of notification. Almost 3 weeks later and I still have not received my refund. She says request sent to wrong department. I assumed this was a good and reputable company. Am I wrong? Add reply
LAKE CHARLES, LOUISIANA -- I splurged & bought what I thought was a nice 2-piece La-Z-Boy recliner with ottoman. Within a few months the material began to wear & come apart at seams. Then one day a spring broke in the seat. I had bought the warranty so I got in touch with their customer service after much spinning around & being passed from department to department. I just wanted a spring replacement.
1 Replies - Latest reply on 01/17/2013Add reply
When I finally got hold of someone, she was very indignant when she found I was still sitting in the chair. She said they would not replace the spring because she didn't know what all I had been doing to the chair, & it wasn't due to their fault. So, for the price of maybe a $40 part I've sworn off La-Z-Boy & I tell everyone I know what terrible service they have, & definitely not to ever ever ever ever get their extended warranty!
We ordered and paid for our sofa and we were told 8 to 10 weeks it would be here. Well we are in week 12 and no sofa. Be very careful if you buy from these guys.
2 Replies - Latest reply on 12/27/2012Add reply
Beware Lazyboy Chairs Can Hurt You!
MANCHESTER, CONNECTICUT -- Beware of damage to your neck, back, shoulders and or arm (that comes on gradually)when PULLING UP the recliner's STICK-arm. BECAUSE OF THE REPETIVITE MOTION I ended up in the emergency room twice with ... read full review3 Replies - Latest reply on 10/21/2012
I purchased 2 leather Lazy Boy recliners, paid 1600.00 for each. The dye is coming off of the arm rest. I am devastated! We only use a top brand of leather cleaner and conditioner weekly. 1 Replies - Latest reply on 06/04/2013Add reply
MESA, ARIZONA -- On July 25, 2012 we purchased a brand new La-Z-Boy Recliner. We spent extra to have the fabric coated with Ultra Shield. We received the Recliner on July 28, 2012. Chair was usable except it would not fully recline. The store where the purchase was made required us to contact customer service. On 08/13/12 Customer Service was notified. On 08/17/12 Customer service representative check out the chair. The Service representative informed us that the chair's Rollwer Carriage was twisted and the RSS Arm frame was damaged, and two angle stops did not work.
1 Replies - Latest reply on 09/18/2012Add reply
We were informed that it would take at least four weeks to get the parts for repair. Four weeks latter, on 09/17/12 we had to call and leave a voice mail message. Several hours latter we received a call from from Customer Service informing us that they could not repair the chair until 10/22/12. If their customer service is indicative of their warranty work, I certainly have concerns about the work to be done.
PORTSMOUTH, OHIO -- I placed my order for a sectional on March 13, 2012 and I was told it would take 6-8 weeks for it to be completed and shipped. Its been almost three months and I still don't have my sectional. First its because they were out of the fabric at the mills and then one piece was finished and shipped to the furniture store where I purchased the sectional but I'm still waiting for the last two pieces. When I contacted La-z-boy they informed me that it could be another month because yet again they are out of fabric. Correct me if I'm wrong but since the fabric isn't coming off the same bolt my sectional could be two different colors. How can you have just enough fabric to do one part of the sectional but then run out and not have enough to finish? I will never purchase from La-Z-Boy again. This has been frustrating and unacceptable behavior from a major furniture store.1 Replies - Latest reply on 06/02/2012Add reply
PEORIA - ARROWHEAD, ARIZONA -- Purchased a sofa sectional at the Arrowhead store in Peoria, AZ. Two pieces of the sectional did not fit together so that there was a huge V-shaped gap between the two parts of the sectional. La-Z-Boy did absolutely nothing but come to my home and tell me there was nothing they could do that it was "okay" to have a gap between the sections. Called an upholsterer who told me the seat cushions were made wrong and that's why the couch didn't fit together. Called the manager, called the local TV station, called the newspaper; the manager of the store would not even try to fix the problem. Corporate office says stores are owned individually and they have no say. I guess they don't stand behind their name either. Will never buy anything from La-Z-Boy again.1 Replies - Latest reply on 05/27/2012Add reply
LA-Z-BOY quality has gone DOWN HILL
ATLANTA, GEORGIA -- From LA-Z-Boy website
The comfort and durability of La-Z-Boy recliners have made them the perfect choice for generations. Get product details for our stylish and durable reclining chairs, power recliners, ... read full review2 Replies - Latest reply on 08/07/2013
Seven Months of Stress
FORT COLLINS, COLORADO -- We started in October of 2011, drawn into the Fort Collins LaZy Boy by their shiny showroom and financing offer. We felt they had mid-grade furniture at a price we could afford.
Their 'designer' ... read full review1 Replies - Latest reply on 04/19/2012
Price Match - Delivery
RICHMOND BRITISH COLUMBIA -- Initially they had a 1/2 off leather sale in Richmond, BC. The Victoria and Nanaimo BC La-z-boy stores said they'd price match. Then the price they wanted to start from was over $1000 more than the price ... read full review2 Replies - Latest reply on 08/22/2013
Offgassing From Furniture
I rec'd my new furniture on 12/17/2011, starting on 12/18/2011 I have had dizziness, I left my home for a week and the dizziness went away when I returned so did my dizziness. I moved across the country ... read full review4 Replies - Latest reply on 10/18/2012