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LeapFrog


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Leap Frog worst experience ever
Posted by Jsink on 01/03/2007
Just thinking about my experience with Leap Frog makes my blood pressure skyrocket.
On December 9, 2006 -- in plenty of time for Christmas, I placed an order for two items from Leap Frog that I couldn't find in the local toy and department stores... that was the biggest waste of time and frustration ever. Not only was it not delivered by Dec. 24th, as promised, it STILL has not arrived. I sent countless e-mails to their Customer "Service" department and received sickly-sweet replies saying that they have not heard back from their shipping department. When a package did arrive from Leap Frog, it contained the contents of an order from someone in North Carolina. I called them... they said they called Leap Frog and were assured they would receive their refilled order by next-day airmail... I wonder if they ever got it. I called Leap Frog, got disconnected, called again, got put on hold... with no pick-up. I called again and told the individual that I wanted to speak to their supervisor... she said she didn't know who it was!!! I said, "Let me talk to the person you say 'hello' to when you walk in, in the morning"... I got put on hold, again... then was told that "the supervisor" would call back. I sent more e-mail and received a reply that I would get the same consideration as the family in NC... Wrong!!! Finally, after Christmas, I received a call from a "supervisor" asking what the problem was and whether or not I still wanted the order. "It's a present for my grand-daughter so, YES I want it, otherwise I would not have ordered it in the first place".
I've got to stop ranting about this, it's not doing me any good, nor you either.

I would urge anyone who is considering ordering from this company to FORGET IT... don't waste your time as I have! This is the worst online company I've ever had the misfortune to deal with.

     
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Posted by Anonymous on 2007-01-03:
Waiting to order a christmas present online as late as Dec. 9th didn't work in your favor.
Posted by bill on 2007-01-03:
I can understand your frustration but you didn't need to be a nasty b*tch on the phone with them. Next time try ordering a little earlier.
Posted by rhondam718732 on 2007-01-03:
Ordering Dec 9 should have been PLENTY of time to receive a package from them by now...if not by XMAS unless they stated otherwise. And getting the wrong order shows they are clueless. It's a shame this happened. I bought my son the "My 1st Leappad" and he loves it. I hope they make things right and you get the order.
Posted by Anonymous on 2007-01-03:
It didn't get the feeling that the poster was nasty on the phone.
Posted by rnick821 on 2007-01-03:
There is nothing wrong with being assertive on the phone when dealing with customer service types, as long as you remain polite and professional. During my college days, I worked for a large mail-order office supply company taking phone orders, and received more than my share of grief...it was part of the job, however, and my finger NEVER 'accidently' hit the "Release Call" button unless the person was extremely rude.

Asking to talk to a person's supervisor is perfectly acceptable...for the individual to say that he/she didn't know who the supervisor was to me just seemed flippant.

Ordering by December 9th is also pefectly acceptable. If the company does not have the product or does not think that it will have the product in time, it shoudl be responsible for letting the buyer know that in plenty of time to make other arrangements. If it was promised by December 24th (as the poster said), then it should have been there by December 24th. No run around should be necessary.
Posted by Noneill on 2007-01-03:
Some leapfrog items were in short supply this year. I had the same situation. I placed my online order (not from leapfrog) for a leapfrog musical table on Dec 6th and was given an estimated ship date range of Dec 22 - Dec 27. Well at some point they revised the estimated ship date to Jan 30th, yet I didn't learn this until I went to the stores website to check on the order status. You would think they could have at least emailed me before I waited to the end of the original ship date. I'm ranting. Feel better now.
Posted by jsink on 2007-01-03:
I ordered other products from several other companies online after having placed the Leap Frog order and received them before Christmas eve. 8 Hickory Farms shipments,no problems. Amazon.com, no problem. Musicians friend, no problem.
Leap Frog... NEVER AGAIN!
Posted by Anonymous on 2007-01-03:
jsink I think you did good and I think your review was informative.
Posted by Followthisbeat on 2007-01-04:
My nieces both got Leap Frog toys for Christmas, but I think they were bought at Target. It sounds like Leap Frog has contracted out an independant company to do there call center. This basiclly means you get a ton of people, usually temp workers, that dont care anything for the company or product which translates into BAD customer service (such as the girl not knowing who her supervisor is...obviously she has to report to someone or better yet, she has to get a paycheck for someone or somewhere...I think she was just being difficult). I know call centers are expensive to run, but I'm sure losing customers isnt very cost effective either.
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LeapFrog Online - Worst online experience ever!!!!
Posted by Righty on 12/25/2006
This is absolutely the worst experience I have ever had with an online order. I have spent thousands of dollars online. My order was place on December 14 and I was guaranteed Christmas delivery. It is very important that children's toy's arrive on time. My first call was made on December 17 or 18 and was told the item was being prepared to ship and I could expect an email the following day with shipping information and it would definitely arrive for Christmas. I did not receive an email as promised. My second call was on December 20. They could give me no information regarding shipping but again assured me it would arrive on time. At this point I was getting leary and it was too late to go order from somewhere else. I also sent an email explaining the problem, asking for help, and expressing my frustration. To date I have received no answer to this email. My third call was made on December 22. Again they could give me no information as to whether it has been shipped or not. The Customer service representative promised that he would check with shipping and call me back. Guess what, he didn't call. I was left without a gift. I will never buy another LeapFrog item and will tell everyone I know of this experience. They need to get their act together or get out of the online business. The public needs to be aware of companies that do not care about their customers.
     
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Posted by Anonymous on 2006-12-26:
"The public needs to be aware of companies that do not care about their customers." You are doing this by your review and hopefully these companies will get the message. If we all keep this up and just stop buying from these companies maybe sooner or later they will get the hint.
Posted by Aloe on 2006-12-26:
How unfortunate that customer service was so incompetent!! You would guess that during the holiday companies would put their best forth but that is rarely the case. Hopefully your kids were not too disappointed for the holiday
Posted by Anonymous on 2006-12-26:
I am sorry that you didn't get your order, I hate for a child to be disappointed. That being said, you ordered ten days beffore Christmas (eve), four of which were not business days. Don't you think you cut it a bit close?
Posted by jsink on 2007-01-03:
I share your pain. I ordered 12/09/06 and still have not received my order -- got someone else's stuff; was told I'd get a label to send it back. Their customer service dept. is so inept they cannot even do that right. Maybe I can sell the trash on e-bay.
Posted by Righty on 2007-02-10:
My order finally showed up on January 3. Their explanation was "You have to understand this is a very busy time of year." If they were that busy then they should have not guaranteed Christmas delivery. I was very careful to check their shipping policy. They finally did refund the shipping charges, but I found little consolation in that. I still would not buy from them again. Get me once, shame on you, get me twice, shame on me!
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