LAS VEGAS, NEVADA -- Good prices, fast shipping, BUT they will not last as long as HD & other products. Most importantly, they're "No Risk Return policy" IS a risk, as YOU must pay for return shipping. I've bought 3 pairs of boots from them. I know my size, but their Chinese makers do not know "consistency". I've had to send back every pair because they did not fit. The last pair I ordered was the same size & make as the last, yet I could not get my feet in them. So, I get to pay $25 to ship them back to them, so I can exchange them & HOPE THEY FIT OR I'LL HAVE TO PAY AGAIN.1 Replies - Latest reply on 03/07/2013Add reply
Horrible Customer Service
LOS ANGELES, CALIFORNIA -- I bought a cover for my motorcycle from Leatherup. The day I received it I tried to see if it would cover my motorcycle. It did not fit and I sent it back in the same box it came in with the exception ... read full review1 Replies - Latest reply on 03/06/2013
I ordered almost $300 worth of products. When it didn't come the day before the deadline I was given, I called customer service to say I was anxious as that day was the day I needed my items.
2 Replies - Latest reply on 09/04/2010Add reply
I was told that the helmet (kinda essential) had actually be sent from another place and would be later in arriving. I asked what to do if it didn't come in time for leaving town I was told to "refuse" the box. My shipment didn't come, I had to buy all the items at a local retailer.
When it did arrive, the helmet several days even later, I did what I was instructed. I am now told by them that I am charged almost $35 for refusing the shipment instead of filling out the return sheet. I told them what I had been told and they essentially called me a liar and said as "proof" I needed to know who I spoke with since all of their customer services reps "are well trained."
There is no bargain here, folks. TAKE YOUR BUSINESS ELSEWHERE. And after reading online reviews, it is clear I am not the only one receiving this type of service.