SARASOTA, FLORIDA -- The hotels chosen were described as "first class". The rooms were dark and noisy and had serious plumbing issues. The included breakfasts were only available if you were in the breakfast room before 7am (a fact not mentioned to those of us on the tour) The guide failed to mention many of the pertinent fact to insure a pleasant experience, for example she never mentioned to the bus of 50 people that we should check the board in the hotel lobby for updates to times and places for our group to meet. Our tour bus could not park on the streets of the French Quarter so we had to have our luggage unloaded on Canal Street and each passenger had to drag our luggage a half a block down the street to the hotel.
The meals that were include during our bus rides to and from New Orleans were at places that were ill-equipped to handle an influx of so many people and the food was definitely NOT first class. I would never go on a tour with Legendary Journeys again.
THE VILLAGES, FLORIDA -- Trip advertised a bus trip to Orlando to see two hotel Christmas decorations, a surprise hotel and a lunch. Cost $45. Trip Started 45 min. Late..bus problem. Since the planned lunch was supposedly scheduled for 3 p.m. we decided to eat at first hotel on our own since it was noon. Second hotel No preparations had been made for us at the Grand Floridian (biggest hotel). Consequently we sat in parking lot instead of touring. We were then taken to Disney village and were given a very short time there. Next we were taken to Sweet Tomatoes for lunch at 3. Once again we spent time sitting in the parking lot as no arrangements were made for us. After several calls to the main office we were finally able to have a $ 7. lunch. We were then taken to a third hotel, sat in parking lot while
They asked if we could come. 30 min..there. Again no pre-planning. We then returned home. After requesting a refund to company and Seniors against crime we were given a voucher to use on another trip. Not a refund. AAA gave a refund for their same trip.
Bottom line...I will never travel with legendary again.
OCALA, FLORIDA -- From the day we booked we should have got the message. Do not trust this company. They clump every thing together so that there is no way to check prices. We paid for an up grade in Hong Kong for a better hotel and never got it. W had pay 100 dollars for luggage traveling from Singapore to Hong Kong. This was not excess bagage either. Have we ever got that back. no. No matter what I do. We now realize that we paid far in excess for what we got. Never Ever AgainAdd reply
We could not get our deposit back after one day. We were not told that we could not get it back at time of booking. We found out that our grand daughter is getting married during the time of our vacation which we don't want to miss. Add reply
This company should be put out of business. Don't use them. You'll only lose. Add reply
Don't Book With Legendary
SARASOTA, FLORIDA -- I booked a tour for my family and myself, paid for 4 people plus an optional Grand Canyon Train tour. This tour was from Oct. 5th-Oct 12th, right at the beginning there were problems. I dealt with Sherry ... read full review
Get it in Writing with Legendary Journeys
SARASOTA, FLORIDA -- After a bad mis-communication experience with Sherri [snip] at LEGENDARY JOURNEYS our friends sent us an email with new quotes for us to join them to Australia. We are now, again, getting her sly tricks ... read full review
LARGO, FLORIDA -- We dealt with Legendary Journeys in Largo, Fl. and had no problems at all.
2 Replies - Latest reply on 07/14/2013Add reply
We made a deposit and continued to pay until we have completely paid for the trip. They made all arrangements, we left from Tampa International Airport, flew into Munich, 3 or 4 people had lost luggage. We were met by a tour director who gathered everyone together, we rode on a beautiful bus to Seefeld, the hotel was quaint and very nice. Legendary Journeys worked with the airline to get the luggage for those people and saw that it was delivered to the hotel in Seefeld by the next day. The hotel staff was great, we did not have a great selection on the food but it was just fine. I had already figured from the great price we had that there would be some compensations, but a full European breakfast with several juices, etc and dinner with 2 selections for the main course again was fine with me..each night the salad bar was full. Our rooms were clean, lobby clean, etc.
We really liked Julia our tour guide, she had a quirky sense of humor and was quite knowledgeable..No problems on our trip.
SARASOTA, FLORIDA -- We are scheduled to leave on a trip to Rome this weekend. We received our travel vouchers several days ago to find out that they did not book us on our requested excursion for the 1st of November that they advertised but changed it to the 2nd without even contacting us. We paid for this 2 1/2 months ago and never heard from anyone regarding the change. When I contacted Marco the person we booked with to say we did not want to do an excursion on the 2nd of November and wanted our money refunded he sent the request to corporate and they have refused to refund our money. We paid for a full day of touring in Rome and this has been changed to a tour plus transportation to Tuscany. We had plans for Tuscany on the 2nd of November. They would not accept credit cards for this and have refused to refund our money. I will be contacting our attorney regarding this but want other people to know how you are treated when you book with Legendary Journeys. This is our first and last experience with them.1 Replies - Latest reply on 10/25/2011Add reply
I am a tour operator in Skagway, AK. Legendary Journeys contracted business with me back in the 1990's. On our last tour, scheduled for mid-morning, and having had trouble with payment in the past, I got the payment up front. Legendary Journeys then, at the last minute, contracted an additional bus tour by phone to be paid for that day and departing at 8 AM, which I put in place and got underway. They then totally fouled up the original arrangements for later that morning by changing their demands to something I could not provide. Instead, unable to make contact with their group representative, a rather large man who was too busy having breakfast in a local restaurant to attend to the group, I upgraded the people at my expense and got them underway. I tried desperately to track down the representative all day long, but he evaded me. Long story short: they stuck me for the additional tour and never paid for it. When I tried to contact them by phone and get payment, they cited trouble with the changes I made in the tour and threatened to sue me! This is NOT a company you can trust in any way, shape or form, IMO.Add reply
Do Not Use this Company
SARASOTA, FLORIDA -- We just returned from the Cruise/Rail tour from New York to Quebec, and then back to NY via Montreal. Legendary Journeys promised better land excursions and better prices than if booked with the cruise ... read full review1 Replies - Latest reply on 10/22/2010
I, too, read the bad reviews for Legendary Journey just as Dan did. I just got through booking a cruise with an add on tour. Naturally I was upset that I hadn't done my homework before booking. However, in looking at the complaints, they seem to go back to 2007 and earlier. Maybe they've cleaned up their act. I do feel that they are difficult to communicate with based on questions asked and answers given.2 Replies - Latest reply on 07/06/2013Add reply
I put a $1000.00 deposit for each of us and after reading the bad reviews realize I don't want to go with them. Called for deposit after 4 days and told we lose $2000.00. What can I do? 3 Replies - Latest reply on 05/25/2011Add reply
You Get What You Pay For
SARASOTA, FLORIDA -- I just returned from a 18 day tour which included London and A Baltic Sea cruise on Carnival. The cruise went fine with Carnival but the travel arrangements from Legendary Journeys was a trip from hell. ... read full review1 Replies - Latest reply on 10/01/2008
NAPLES, FLORIDA -- A warning regarding nonrefundable prepaid tours booked through Legendary Journeys on their cruise tours. We booked 3 tours 6 months before the transatlantic sailing with 6 days in Tuscany included. Once onboard the ship, we discovered that none offered paid access to any of the attractions like the Leaning Tower of Pisa, and secondly, most required walks of a mile or more to the attraction as tour buses are not allowed near and cannot park. Also, by pre-booking these tours through Legendary Journeys, you might find that a 300 mile round trip bus trip to Venice is planned for the day after you spent 6 hours on a bus from Rome to Tuscany. Many hidden charges from advertisements in the papers or online.
If planning to travel with a group of friends, be prepared to pay to stay together, either on the ship or in hotels. They charge for everything including the selection of your cabin.
Bait And Switch
STUART, FLORIDA -- My husband and I booked a trip in July 2007 with Legendary Journey/Royal Caribbean for March 30, 2008. The cruise was to include Ireland, Azores, Paris, London, Amsterdam and the Tulips in Amsterdam ... read full review3 Replies - Latest reply on 03/18/2008
Non refundable deposit
SARASOTA, FLORIDA -- After reading some of the reviews on your site, we are concerned about a deposit we have made for a similar trip in September to Western Europe. We were told our $2000 deposit was non refundable and ... read full review4 Replies - Latest reply on 02/20/2008
Legendary Journey advertised flying from Tampa to Florence, Italy, and staying five days in Tuscany. One week prior to our trip we were notified that we would be flying into Rome, Italy. I complained to Legendary Journey and basically told to "read the fine print", we can do what we want. The advertising for the trip to Tuscany never mentioned that because of over 800 travelers we would be flying into Rome. Legendary Journey never returned our telephone calls, and we lost over a day in Tuscany because of flying from Tampa to Cincinnati, and than onto Rome, and than over a five hour bus trip to Tuscany. We also booked a tour of the Vatican thru Legendary Journey, on the day of the tour we were told the tour plans had changed because of over five hour wait at the Vatican.
We found out later that in fact only a fifteen minute wait at Vatican was actually experienced. We were never refunded any money because of this change.