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Legendary Marine


1 Reviews & Complaints

Boat Electronics - Poor Installation
Posted by Advisor1 on 05/23/2007
DESTIN, FLORIDA -- Legendary Marine, 690 Regatta Bay Blvd., Destin, FL 32541-5335. We purchased a Century Boat from Legendary Marine on 3/23/07. Prior to purchase, Legendary had hired a subcontractor to install the electronics. The boat was delivered to us completely dirty; the cabin was full of chunks of fiberglass, pieces of metal wires, human toenails (quite disgusting), and fiberglass dust covering every surface. The delivering sales rep, who was supposed to explain the systems operations to us, jumped on the dock and said, "See 'ya" without explaining anything at all! The very next day, 3/24/07, the electronics system completely locked up. We phoned Legendary Marine and spoke with a technician, Philip, who instructed us to contact the local authorized service center for Ray Marine Electronics to address these problems under the Ray Marine warranty. Philip provided the name and telephone number of the company to contact. After notifying the General Manager at Legendary of the delivery problems, the electronics problems, and the filthy conditions of the boat (which we had already cleaned up), he had the boat picked up and returned to Destin to have minor alterations. The boat was returned with no service performed to the electronics system. The boat was also returned with three items missing from the cabin (a set of Cabela's stainless steel pliers with line cutters, and 2 koolie cups). We did not accuse anyone of stealing the items, but we did notify them that the items were missing and asked that they search for them. We then called the local electronics service provider as instructed by Philip, and proceeded with the resolution of the electronics problems. The local servicer (Charlie) advised us that the problem with the electronics was due to an extremely poor installation, which was not covered under the warranty. After Charlie completed the work, he sent an invoice for $441.75 indicating that this work was necessary because of a poor installation. After paying the invoice, we requested that Legendary Marine reimburse use for this service because the poor installation was performed by their subcontractor. Legendary Marine refuses to offer any reimbursement whatsoever, stating that they would have done the necessary repairs for free. The problem is that they had the boat in their possession with full knowledge of the electronics problem and chose to do nothing about the electronics. In fact, the General Manager at Legendary Marine had even spoken with Charlie before they picked up the boat and asked Charlie to wait to service the electronics until after Legendary returned the boat! We consider Legendary Marine to be a company with very poor business practices and questionable ethics.

     
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Posted by Pomona Guy on 2007-05-23:
Too much is at stake to waste your time with the fools at Legendary Marine. Marine electronics must work and be installed correctly. So you did the right thing having them fixed. The only option you have left is to pursue a judgment small claims court. Good luck.
Posted by GWbiker on 2007-05-24:
This sounds like a good case in Small Claims Court against Legendary Marine. Get your witness statements in order and go after them.
Posted by Jack Carnevale on 2011-06-09:
I just purchased a "bank repo" from Legendary. I am from NH and found the boat on line. It is a 2009 40" Silverton that has never been titled. I made the offer which was increased after time which was conditional upon a successful sea trial. I flew to Destin on May 6, 2011 to test the boat and inspect the boat. I decieded to move forward and paid the cash portion of the boat. Here is where my problem started. After I left Destin my salesperson was to make arrangements to survey the 2009 Sea Ray boat that I was trading in. After days of waiting I contacted a certified surveyor and made the necessary arrangements and got approval by Legendary to proceeed. The survey was fine and this was the point that the boat was to be made ready for delivery over land to NH. Well after one problem after another and a bunch of misrepresentations concerning the status of the delivery from various legendary personnel the boat was finally delivered a month latter. During the time I was having problems with this company from getting the necessary paperwork to register the boat communication issues that were unacceptable etc. I send a letter to the owner Peter Bos to express my displeasure with the company. The short response was that we never have problems at Legendary, We pride ourselves on customer service. Great! After I sent the letter to the owner I was litterally black listed by those whom I had contact with and now I am ahnding the problem to the Destin Better Business Bureau. The boat was delivered without the flat screen TV that was located in the salon. I have contacted the manager to no avail. The credit card that I used to place a deposit on the boat was charged for other items that they had no right to do. I was also supposed to receive a warranty initiated by Legendary on the engines which I have not received. This was supposed to be a delightful experience buying a boat but it has turned into a nightmare! I can't imagine who does business with these crooks. I have searced the internet and found more than their share of customer lawsuits, most dealing with fraudulent activity. If you want to buy a boat go elsewhere.
Posted by tommyttr on 2013-05-08:
I have had the same exact problems. Crap boat dealer is all they are.
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