SAN RAMON, CALIFORNIA -- We bought a Lennar home in 2007. The house was built in 2005 and the prior owner was "house sitting" for his investor dad and the home was barely lived in when we purchased it. The oven, microwave etc still had original wrap on it etc. When we moved in that summer we lucked out and had a reasonably cool summer. The next year however, we experienced the normal Sacramento 100 degree heat wave and although we had the AC running full blast day and night, several of the bedrooms remained oven hot. We called in an AC company and after doing a complete check, informed us that it is not the AC unit itself but the way the duct work was set up. Apparently it did not reach several of the back rooms hence no air flow. They wanted $20-25K to redo it. Of course we were in shock so we called for a second, followed by a 3rd opinion. All 3 companies came back with the same assessment, not the AC unit but the actual duct work itself.
We called Lennar and they quickly send someone out to do a quick fix to the system and we were told that it a courtesy call as the AC unit is out of warranty period. Hmm.. should duct work that are NOT connected to all the air vent be considered a building design flaw or part of the AC warranty?? Anyhow with the quick fix, we found the system to be manageable, after all a little puff of air is a blessing compared to no air flow at all I supposed. Now our backyard keeps flooding each winter when it rains and in the summer when we water the lawn. We thought it was the poor soil we have here in Sacramento that caused the problem. We hired a landscape contractor to remove the "clay" with good old dirt. $10K later we found out that it was not the soil because when the contractor tested the drains, found out that the builder never connected the hook up. So all these years the flooding was caused by their lack of quality control.
The kitchen tile floor is covered with hair line cracks and none of the outdoor outlet works. We called them again and was given the same line, oops out of warranty period. I would argue that duct work should be structural and Lennar should be responsible for it. Turns out that several of the neighbors had the exact same issue. I will continue my crusade to warn others of this unscrupulous builder. I and all my family (including huge extended family members) will definitely be warned. My first home was by Dunmore home, another builder who refused to stand by its product and viola! Dunmore is now Nomore!!
It is a matter of time before Lennar follows that path unfortunately because a simple google for this builder is linked to many, many other ripped off consumer like myself. Get a clue, a $650K home should at least have duct work set up correctly, rain gutter connected to drains and outlets that work. Shame on you Lennar!!!
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Horrible Experience with Lennar's less than 1.5 year old Brand New House
Posted by lantoma on
NEW BRAUNFELS, TEXAS -- I bought Lennar's home and it was closed November 23, 2005. We had a number of warranty issues with this property, due to poor construction well below Lennar standards. The warranty department was unresponsive, or slow at best, and bordered on hostility at times. They demanded that we sign off the unrepaired open items when the normal warranty period expired. These issues culminated in a refusal of the first Tenant to renew their lease and strained relations with the next Tenant to the point we had to release them from their contract. I am suffering significant loss due to these problems.
Warranty issues included an inoperable dishwasher that took forever to get repaired, ill-fitting doors that were hung so poorly that one could insert a finger in the crack and see sunlight from inside a closed door, and other issues discussed below.
The present issue at this time is the air conditioning system. Problems with the A/C surfaced in the pre-closing walk-through on November 11, 2005 when it was noted that the A/C does not cool. The home is a rental property and was occupied in December 2005 and the A/C worked until August, 2006. It failed on August 15 2006 and we reported the issue on the Customer Care/Warranty process on the Lennar web site. We got no response until Lennar acknowledged the request on August 22, a week later.
We emailed Lennar once again on August 28, 2006 (still under warantty) that the A/C did not work. Lennar's system says a representative from Christian Plumbing and Air Conditioning went to the home on August 29, but the Tenant says no such repairperson ever showed up, and because we had rekeyed the house there is no way Christiansen could have accessed the house without the Tenant there to let them in. On October 10, we reported that the repairs reported in August had not yet been done and the work was accomplished until a week later on October 17. The technical details of the A/C problems can be sent, unfortunately can't be attached here.
The same problems resumed and our request for repairs of January 2, 2007 was not answered until January 9, 2007 when the Lennar warranty rep said it was out of warranty without regard to the variable parts/labor warranty periods on the A/C. On March 3, 2007 the new Tenant complained bitterly about the A/C. Christiansen Plumbing and Air Conditioning responded six days later that the defrost board was out, with parts under warranty but labor was not, and finally did the work on or about March 16, 2007.
This did not remedy the problem so we had to send our own A/C technician, A K Air, Inc., who found a Freon leak and re-welded the copper pipes to the outside unit. He also found the defrost board out of order again, as well as a number of other issues. The unit needed a new compressor, possibly because it had been running on low Freon and lack a Freon filter dryer, which permitted trash and debris to circulate freely in the system. It may also need replacement of the 4-way valve. The Freon filter dryer was missing. Since the zoning controller was not working, he changed the system from a dual zone to a single zone, and realigned the zoning controller for a single zone.
It was the opinion of our A/C technician that the crew that originally installed the A/C were poorly trained. The welding of the copper Freon pipes to the exterior unit was rough and leaked. The unit had no Freon filter dryer, which exposed the system and compressor to damage from bits of trash and debris in the roughly welded system – the poor workmanship of the installation suggests it is likely the copper pipes had a lot of trash and debris in them. The defrost board was defective and the zoning control board was not properly installed. It is not clear that the 4-way valve is installed or working correctly, and it can’t be tested properly until there is a proper compressor to provide the needed pressure. In either event, the 4-way valve may have been factory installed or it may have been shipped with the York unit to be installed in the field – their factory rep says York works both ways.
Overall, the warranty service system was inept at best and was possibly conniving. Constant delays of a week or more to respond to simple repair requests appear more like efforts to drag feet until the warranty expires than an effort to cure construction problems.
We are asking for a full reimbursement of the $4,369.99 it cost us to replace the system, plus the approximate $425 to replace the 4-way valve if it is found damaged after the system is replaced and pressure is available to test the 4-way valve.
After, we bought a brand new house. Should we expect to spend close to $5000 for repairing cost only in the beginning of its second year? PLEASE HELP! Please let us know what we can do! and we will do it!
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They Lie and Mislead You
Posted by Javier on
MIAMI, FLORIDA -- THANKS A LOT FOR THE BIG DISAPPOINTMENT AND DESTROYING SOMEONE'S DREAMS IN FINALLY BEING ABLE OF OWNING A HOME !!
Becareful with Lennar. They can be deceiving and they lie !!!
Went to look at their houses in some of their communities because was told upfront that qualify/was approved for a house until certain amount.
Because of that ended up looking at those houses that meet the amount. After choosing a house, picking up the colors of the house, cabinets, floors, etc..... Contract was done, signed and everything. Even the down payment was given in which check was cashed already. This house is one that is currently being built and has a finish scheduled date in August.
Today after meeting with a different loan officer that was assigned to was told that no longer qualify. From the time that originally was told that was approved until today (5/26/13) nothing has changed in the credit report to reflect nothing negative, or anything else in general.
From the things that everything has happened, at the end looks to me that is something "personal" with the loan officer and he doesn't wants to do work or less work to make things happen.
As is logical only reason that went and looked at houses and all that was because was told that qualify to buy a home, otherwise why bother looking or anything.
I am hoping that this posting is read by a big boss in the company that can make things right.