Preview Review

Next Review

Lenovo Consumer Reviews - Page 3

Most Popular | Newest | More Options >
More filter options:
Lenovo T430 Problem and Poor Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

UNKNOWN -- In August 2013, I purchased a Lenovo T430 for my college bound daughter. With the computer, I purchased a 4 year next day, on site service agreement so she would have tech support while away at school. On Monday Jan 13, 2014 the computer crashed and Lenovo decided the it needed a new hard drive. Lenovo said that a hard drive was not covered by service agreement and she would have to install it herself. Luckily she was home on winter break.

On Wednesday Jan 15 we received the harddrive and I installed it. The harddrive was not the solution to the problem. Lenovo now decided it must be the System Board. This would be covered by the service agreement and an appointment was made for a tech to come out on Friday Jan 17. On Friday, the tech called me and told me that the part had not come in and we would need to reschedule for Monday Jan 20 (so much for next day). My daughter had to go back to school on Jan 19 without her computer to use.

On Monday Jan 20, I received a call from the same tech stating that the part could not be found anywhere in the United States (REALLY?) and maybe it could be found in Canada. He told me that if it could be found he would call me in a few days. I am very disappointed in this product and the service or lack thereof that I have received so far.

Replies
Lenovo Laptop
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

COOK, MINNESOTA -- I am writing in regards to an incident that occurred with my Lenovo Thinkpad W530 Laptop. While waiting for a metro coach... I was standing with my laptop hanging on my left shoulder... when a man went around me and knocked my laptop off my shoulder. After being a little more than annoyed with this very impatient man... I picked up my laptop carry case, boarded the metro coach and went home. I had no idea there was any damage to my laptop at that time.

Upon arrival to my home... I pulled my laptop out from the carry case to finish a project I was working on and when I opened it... I noticed that the lid was loose. As I began looking at it... I noticed a large crack on the left-side of the hinge assembly, along with some damage on the bottom left-side corner of the laptop. I can't imagine how this damage could occur... my laptop was within a Targus Checkpoint-Friendly 16" Corporate Traveler Case, which is well made and specifically designed for travel.

The crack on the left-side of the hinge assembly has become worse due to opening and closing of the lid, even though I have been very careful opening and shutting it. I do not expect any service due this event having occurred shortly after the warranty ended, but I am hoping that consideration will be given to the damage of my laptop. Thank you kindly for your time and interest.

Replies
Lenovo Customer Service Is Horrible!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

Lenovo customer service is awful! My daughter ordered her first laptop to go to college. She researched it and placed the order directly with Lenovo. The next day, the exact laptop is discounted over $200 on Lenovo's website. She called Lenovo and asked if they would do a price adjustment. They said they would otherwise my daughter would have canceled her order and reordered it again. The laptop hadn't shipped yet.

Fast forward to two months and probably over 5 hours on hold and over 20 emails, they still have not honored their agreement to price adjust. I have gotten promised it many many different times, different agents etc with no results. I pray that the laptop doesn't need service because I am afraid that we will have paid $$ for support and they won't honor the service agreement. NEVER again will I order from Lenovo. I feel that they are dishonest and took advantage of my daughter. Find another laptop, it just isn't worth it!

Replies
Customer Support Has Improved at Lenovo
StarStarStarStarEmpty StarBy -
Rating: 4/51

I had a frustrating experience trying to get Lenovo to correct a wrong warranty date in my newly purchased laptop.. it showed beginning 2 weeks PRIOR to the purchase. 6 emails, 4 phone calls with repeated requests for documentation already sent -- then on the phone 3 times they outright lied & said it had been fixed when it had not. I gave up in frustration. But it became an issue when I did need a warranty repair. It had been several months since my last contact... Now they had a link just for correcting wrong warranty dates -- and it was done immediately.

Based on the previous phone support incidents, I had dreaded phoning Lenovo, necessary for making a warranty repair ticket... However, the man ** who handled my case during a long, involved phone call was quite efficient, helpful & friendly.. (and no lies - ha). It all went smoothly as can be.

It appears Lenovo has re-vamped their customer support, as the warranty correction is in Argentina & the warranty repair support is in the Philippines, whereas before, it was all in India. I was the first to 'bad-mouth' Lenovo before -- but fair is fair -- things are dramatically improved & better now -- at least in my experience.

Replies
Advertisement
Worst Customer/Tech Support EVER
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I will start off by saying that I have purchased from many other computer manufacturers before so I have a lot to compare this company to. By far, Lenovo has the worst customer service. Not only do 4/5 of the staff not even speak good English causing you to have to repeat yourself a thousand times but you literally have to be transferred to ten different people before you get someone that even works in the department you originally needed (despite selecting the correct option and despite explaining your issue to every single person).

My husband had an issue with his laptop and spoke to someone early in the morning who told him that they would be sending out a recover disc which would fix his problem and it'd be no charge to him however the department responsible for sending out said disc wasn't in yet. Keep in mind I have a app on my phone that automatically records my calls. My husband was told someone would call him after 10am to discuss having the disc sent. No problem, right? Well 10 comes and goes as does 11, 12, 1 you get the idea. We call back in just to get the run around and now we are told that they will charge us $60. Don't bother with this bootleg basement run operation.

Replies
Poor Customer Service & Sales
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I purchased a Lenovo Y500 on the Lenovo website. This machine has been getting high marks and they offered a great deal! Better than any other reseller. Six days later, I received an email that my order was cancelled! I immediately called the number to Lenovo Credit Card Services listed in the email. After waiting 15 minutes, I received an automated message that due to circumstances beyond their control, they could no longer accept phone calls! The email did not list hours of operation.

I went to their website. I tried their online chat. I waited for another 15 minutes before my laptop died on me. The next morning, I got up extra early to call them as soon as their east coast office opened (I reside on the west coast). Another 17 minutes on hold. Finally, a stressed young woman answers. She informed me that they do not deliver to hotels. I am an IT consultant. I travel. I've had HP ship my last laptop to me to the hotel for which I was staying three years ago. No problems.

It takes six days to cancel my order? And, they don't deliver to hotels? How hard would it have been to let me know that upfront? I receive packages from Amazon, TigerDirect, etc. all of the time. Lenovo does not want your money! Very poor customer service and very poor policies! I need to shop for another laptop - NOT LENOVO!

Replies
Worst Product Ever
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TEXAS -- My wife purchase a Lenovo laptop for me at Christmas 2011. On Jan 3, 2012 I had to return it because the hard drive crashed. I lost all my information and it was not recoverable. I received a new one from Best Buy because of the warranty. On May 3 my new laptop will not turn on. I took it back to Best Buy and they have to send it out to Lenovo for repairs. They told me it would take up to 3 weeks before I will receive my laptop back. This was the worst 600 dollars we ever spent. DO NOT PURCHASE A LENOVO LAPTOP. THEY REALLY SUCK!!!

Replies
One Touch Recovery Is a Joke
By -

Lenovo Computers, an IBM property, SUCKS!!! 60 days after purchase from COMP USA, when trying to install Office 2010, I was prompted by their useless tech to do a “one touch recovery,” a clever way to reinstall the operating system, rather than include a disc like every other computer maker. Well, it didn't work… because the piece of garbage was corrupted FROM THE START. So they had to send me the disc… which has been a 5 day wait… I am telling everyone this so they stay away from LENOVO and everything they make… go to Dell, not as good as they were but better than most products out there.

Replies
Advertisement
T400 Laptop Review
By -

I recently bought a Lenovo T400 laptop. I have always had an IBM laptop and loved its sturdiness and simple design. What I like - the durability. I already had my kids drop it from about 24 inches high table and I have not noticed any problem so far. Looks - I like the simple look that IBM always had. Even though the screen is 14.1 inches, it looks smaller and more compact than other laptops of the same size.

What I don't like - I get disconnected occasionally from my wireless AP. Another laptop that I have in the same room does not show the same behavior so I know the issue is with this laptop. I plan to call customer support for this. I expect it might be just a setting.

What I really don't like about it - I don't like the fact that the battery extends out about an inch from the back of the laptop. If I had known this, I would not have bought this model. Since I have little kids and there is always a possibility that it can be dropped, I am afraid that if it falls at the wrong angle, it might damage the battery and the connectors of the laptop that hold the battery in place.

Replies
Don't Buy Lenovo Products
By -

I have been using IBM Thinkpads for last 10 years. I am very happy with the Thinkpads. I wanted to buy a new laptop, so I placed an order with Lenovo. They had delayed my shipment by 15 days when I called customer service for scheduled delivery date, they have no idea about when they are going to ship. I called again to check the status of the shipment, the representative was so rude. I will never buy products from Lenovo. Customer services sucks at LENOVO. Then I searched online for reviews - so many bad reviews about Lenovo.

Replies
Top of Page | Next Page >

Lenovo Rating:
Star Half star Empty star Empty star Empty star
1.3 out of 5, based on 19 ratings and
36 reviews & complaints.
Contact Information:
Lenovo
3039 Cornwallis Rd., Research Triangle Park
Raleigh, NC 27709
866-458-4465 (ph)
www.lenovo.com
Compare Computer Companies