Lens Crafters

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Salesman Lied to me. Do not buy from Stonecrest Mall Lens Crafters
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Rating: 1/51
DECATUR, GEORGIA -- Buyer BEWARE!!!! Two salesmen lied to me. NO CUSTOMER SERVICE. Do Not Shop at LENS CRAFTERS STONECREST MALL. I bought two pair of prescription glasses. One pair were sunglasses. The sales man talked me into a pair of Maui Jims. I had never heard of them but he raved. His name was Andy. His words were "these are the last pair of sunglasses you'll ever buy", he told me that they were virtually scratch proof but if I ever had a problem, bring them back and Lens Crafters would send them back to MJ and fix or replace for free. For $400 for a pair, I thought that was reasonable. Well, couple of months and lots of scratches. Took them back and MJ did replace them. A few months later, same thing. I took them back to Lens Crafters at Stone Crest Mall and they asked if I had some "protection plan". I told them what Andy said and the shipped them off to MJ. MJ sent them back and said it would be $400!!!! Are you kidding me? Chris at Len's Crafters told me "Yeah, we heard that Andy told a lot of people things that he shouldn't have, he has since been fired". Well, how does that help me? Where is the customer service? I went to LC to pick up my scratched lenses and Bilal (another salesman there) told me that Andy wasn't fired, he quit. So now there are TWO ars at Lens Crafters. They basically sent me on my way. Spent over $600 with them on two glasses and I get stuck with scratched glasses. Will never shop there again.
     
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trmn8r on 08/09/2012:
Well, they did replace them once, which sounds really good. I have my first pair of glasses, which I bought 5 years ago, and I'm not sure how long they should last.

This seems to fall into that zone where an employee says something that turns out to not be true. The thing is to get any warranties/guarantees in writing. Unless you have a recording it is hard to prove you were sold a bill of goods.

Can sunglasses be virtually scratchproof?
madconsumer on 08/10/2012:
with the new types of lenses, they scratch very easy. only lenses that are truly scratch resistant are glass.

very helpful review!
Amy on 08/10/2012:
Sunglasses taken good care of shouldn't be scratched enough to need replacing in a couple of months and for $400 you better believe I would be doing some great taking care of. Beings as they did get so scratched in just a few months that should tell you something about the quality or lack of. I'll stick to my $15 pairs, I can keep them for years before replacing and sounds like you have spent a great deal of money for something that lasts far less time.
leet60 on 08/11/2012:
Maui Jim sunglasses have an antireflective and antiglare coating that is very susceptible to scratching and damage if not cleaned properly. Many people make the mistake of #1. Cleaning with glass cleaner or another chemical - this degrades the scratch resistance as well as tha antireflective coating. #2. The lens was cleaned with a non microfiber cloth (normally people will use a paper towel or cotton cloth). For this type of lens any other cloth is abrasive.
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Lied to Customer
Posted by on
LARGO, FLORIDA -- I went to LensCrafters because of their 1 hour turn around. I needed a new prescription and wanted the very basic. The sales lady said that the prescription was written for progression lens. I told her I just want single vision lens. She said I would need a new prescription from my Doctor. I said OK, but I want basic plastic lens. She said that LensCrafters ONLY has Carbonite High End plastic lens. When I left I called my Doctor,she said she did not write the prescription for progression, that is up to me if I want that. The Doctor call the store and later called me back stating that the store does have the very basic plastic lens. I then called LensCrafters back and told her you lied to me to get the price up. I also was told from her that if I wanted glass lens that they would send them out to be made and would take 3 weeks. To show in dollars what it cost me if I didn't cancel the order. $275.00 with a AAA discount $238.00. I called Pearl Vision which I have gone in the past basic plastic $89.00. Note Pearl Vision also has the high end Carbonite plastic lens which is more money.

In end this lady tried to sell me the higher end lens. Now whether this is just an individual sales person tactic or LensCrafters I don't know,but this has made me very angry. The LensCrafter Store is in Largo Mall in Largo,Florida.
     
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jktshff1 on 03/08/2008:
I don't know 'bout every one else, but when it comes to my glasses, I am not going to do the 1hr rush job.
Take your time do my glasses right.
Principissa on 03/08/2008:
I take my son to Lens Crafters and because of how complex his prescription is it takes about a week to get them. I wouldn't trust his glasses if they were done in one hour.
madconsumer on 03/08/2008:
I have used Lens Crafters for years for my business needs. glass lenses do need to be sent out, and it does take 3 weeks to return.

a word of warning on basic plastic lenses, they scratch extremely easy. even with all those special coatings.
bunnydoll on 03/09/2008:
Why do you think they changed their name a few years ago?BECAUSE OF THEIR POOR REPUTATION THE ONLY THING THAT CHANGED WAS THEIR NAME,WISE UP.
dyc on 03/30/2008:
I also went to Lenscrafters and was given some sort of plastic lens that is terminally smogged. I cleaned with Lenscrafters cloth, computer screen cleaner, soap and water, and everything I can find but it is still smoggy and smeared. $800.00 and I can't wear these glasses. That are inferior in every regard.
oakleysucks on 09/08/2008:
"Luxottica is the closest thing to a monopoly, I can come up with.


Are you pissed off at LensCrafters? Just go to Pearle Vision right? Nope. Same company. Surely, Target or Sears will get you clear of the bad taste LenCrafters has left you with. No again."

"Arnette, Killer Loop, Luxottica, Persol, Ray-Ban, Revo, Sferoflex, Vogue, Adrienne Vittadini, Anne Klein, Brooks Brothers, Bvlgari, Byblos, Chanel, Dolce & Gabbana, D&G, Donna Karan, DKNY, Genny, Miu Miu, Moschino, Prada, Ralph Lauren, Salvatore Ferragamo, Sergio Tacchini, Versace, Versus"

Luxottica Suxotticas
http://glassyeyes.blogspot.com/2007/07/luxottica-suxotticas.html

If you want to avoid doing business with this company, you'll have to avoid all these brands.
fivesentman on 04/27/2009:
Lenscrafters established a name years ago and have done nothing but ride/grind it into the ground these last 5 years. Their lens prices have doubled, frame selection 1/3rd of what it used to be, and unless the frame is +$200 it's most certantly made in China. Their salesman are commission based and the last time I was there I felt like I was at a car dealership. A customer had come in with a complaint over a pair of lenses and was treated terribly by some jerk of a salesman.
msrozz on 08/29/2009:
Lenscrafters are ripoffs!
Run very fast, far, far away!
old fart on 08/29/2009:
Ever since they bought out D.O.C the service has been junk...
madconsumer on 08/29/2009:
msrozz what hasppened?
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Excellent service, delivery of eyeglasses
Posted by on
SAGINAW, MICHIGAN -- After searching high and low for someone to fit me with eyeglasses I finally settled on the Lenscrafters location on Bay road in Saginaw, Michigan.
I was a little reluctant because the last time I used them, the results were only marginal but I decided that their competitors were no better than average.
The Doctor of optometry, Dr. Ashley Bailey, made no unrealistic promises and after several sessions it was discovered that Lenscrafter had the new equipment needed to make my complicated prescription.

It was sent to the lab on July 10th. with the understanding that it probably would take 5 to 6 weeks to get the glasses back to me.

I was flabbergasted to find out that the glasses had come in today, July 17th.
What's even better is that they appear to work perfectly for my purposes.

My gratitude to the doctor and all the folks at the Saginaw location for their help and concern.

I recommend them highly!
They really went to bat for me.....

D. Miller
     
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skelly39 on 07/17/2009:
Nice review! Refreshing to read something other than a byatch and/or whine.
Anonymous on 07/17/2009:
I've always had good luck with Lenscrafters. Stay away from America's Best, however.
Disaster Worker on 07/17/2009:
I, too, have had good experiences with Lenscrafters. My mother-in-law recently purchased two pair of glasses for about $60. I love the fact you get your glasses in about an hour!
BokiBean on 07/17/2009:
Yay for Lenscrafters..glad you got someone you can trust now, OF. Nice review too.
old fart on 07/17/2009:
Other than going to an expensive oculist or something like them I do the Lenscrafter trip... they are much better than Pearlevision or Walmart.
Anonymous on 07/17/2009:
Like with Walmart.... complaint to follow?
old fart on 07/19/2009:
Dadgumit!
After wearing the glasses for most of the weekend, I find that the focus is not right on distances from a yard out to about 50 feet...
The images are slightly blurred and I am going to have to take them back to Lenscrafters..
I was so so hoping that this would not be a problem and we shall see how they respond...
Wish me luck!
Anonymous on 07/19/2009:
I knew a Lenscrafter complaint was to follow that compliment you gave them.
old fart on 07/19/2009:
I hate to admit it but you were right..
It gets dammed awful frustrating when you thought a problem was solved and everything turns to a big sack of applesauce..
Some days I can't win for losing...
Anonymous on 07/19/2009:
Come on! There wasn't anything offensive here!
Eloise on 07/19/2009:
Could the problem be caused by eye strain? Too much time on the computer maybe? LOL!
old fart on 07/20/2009:
Went to Lenscrafters... they told me to give it about a week to see if my eyes don't adapt... I hope they're right...
BokiBean on 07/20/2009:
OF, are these progressives?
old fart on 07/20/2009:
Nope... just Bifocals with a lot of prism...
Seems like they could do better but with the fact that I have some cataract problems, it might be as good as I can get...
BokiBean on 07/20/2009:
I hope not, its so critical to get the right glasses.
old fart on 07/20/2009:
The bright side, (if you can call it that), is that Medicare does pick up the cost for cataract surgery and glasses don't need to be as strong as they were before an operation..
Everone I talk to seems to think that will be the next step in about a year...
old fart on 07/22/2009:
I went back today and they insist that the prescription is as strong as it can be without the cataracts being fixed.. I got a copy of the scrip and I will go to a local opthamalogist to recheck the results...At least they got the glasses to stop sliding down my nose...
old fart on 07/22/2009:
When I went back to Lenscrafter my complaint was that they would not stay up on my nose to see properly... They put silicon pads on the nosepiece and not only do the glasses not slip, the focus is much better!..I hope this little variation is enough to fix the problem permanently...
One can only hope...
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Poor Customer Service
Posted by on
I wholeheartedly agree--Lenscrafters has gone downhill--way downhill in the past few years. Here is my experience in Albuquerque, NM.

My husband ordered glasses 3 weeks ago which never came in. Whenever we called to inquire about them, we were told "Oh, they sent two left lenses, they sent the wrong lenses", and on and on. So, today we went to get our money back. The person who waited on us, a "supervisor", was pathetic. She offered no apology or explanation for the poor service. Instead, in her attempt to come off as "authoritative and in charge", she came off as rude, uneducated about proper customer service, just plain uneducated and down right snotty.

It did come to mind that perhaps this woman's I am superior to you, nasty demeanor was an attempt to cover up some shortcomings such as maybe she just isn't "supervisor" material at all, and maybe she should not be employed in the customer service sector.
     
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Anonymous on 03/24/2009:
That sounds like a very badly run store. Try a freestanding optician. You will probably find good customer service and better quality frames/lenses. The freestanding places usually have comparable prices, especially if you are using insurance. Their frames usually last way beyond the ones you receive at Lenscrafters, who are pretty much in the malls for convenience, not necessarily quality. Albuquerque should have plenty of opticians to choose from. Call first to make an appointment and see if they accept insurance or give discounts to people without. You will probably be pleasantly surprised.
madconsumer on 03/25/2009:
if these were special order glasses, it does take time. and wrong items can be shipped, even to large companies like lenscrafters.
old fart on 03/25/2009:
I got My glasses at Lenscrafters but it took 2 attempts at making them correctly..
They did give me 50 bucks off of the bill for the inconvenience

The process took 5 weeks..
Anonymous on 03/25/2009:
Very helpful advice KIA2. It is understandable that mistakes happen and wrong items can be shipped. But it is not understandable for a 'supervisor' to behave in a rude or authoritarian manner. I think the OP nailed the supervisor's personality to a 't'.
Anonymous on 03/25/2009:
I go to Costco for my contacts and back up pair of glasses. I am pleased with their service.
puff on 04/24/2009:
Would have to agree. Went there and the service sucks.
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Changing price of glasses
Posted by on
HANOVER, NEW JERSEY -- I wanted a new pair of glasses. I decided to try a local Lenscrafters--where my husband had purchased 2 pairs in the last 2 yrs.

This was Tuesday Sept.23rd--about 5pm--I was helped by a very nice person--named Kenneth--I found a pair--and he told me that the whole package would be $310--I was measured--but I needed my script from my ophthalmologist--so they would hold the glasses till the office faxed the script. I spoke to a lovely girl on the phone the next morning--and she agreed with the price--when I went in to charge the glasses later that evening---the supervisor gave me a higher price--would not give me the breakdown of the costs--she just said that I cannot honor that price---she did not ask about vision plans I have--Aetna, AARP or AAA--that gave me the price of $310--"did I want to wait and speak with the other woman--the next day??".

I was never told the breakdown of prices--she wanted me out of the store--it was almost 8pm--she was closing at 9pm---she did not care to explain the charges--I am a consumer---I want to know what the charges are and what makes the glasses so expensive---I felt like I was bothering her---yes, I was not happy and told her-.

I am also planning to complain to the NJ Dept of Consumer Affairs/--we have a right to ask for and receive a breakdown of charges---this did not happen with this supervisor of Lenscrafters in Hanover,NJ
     
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madconsumer on 09/26/2008:
how much more over the 310$ did she tell you? special lenses and strong perscriptions do require extra charges.
NickL11354 on 09/26/2008:
Then you should be told at the time of the order. This is bait and switch and they should have contacted the person before they had to waste their time & gas.

Is the store really going to lose so much money or be put out of business because they cannot honor the $310 price. If it were me, I would have canceled the order right then & there and told the so called 'supervisor' where she could stick the glasses.
nbaycaligirl on 09/30/2008:
madconsumer is right. If Lenscrafters didn't have the prescription to make the glasses yet, it is hard to determine exactly what the cost of the glasses would be.
As an Optician, however, I do think it was somewhat poor judgment for the Associate to pick out a frame and give a specific price for glasses without even knowing what your prescription is.
pediatric nurse on 01/30/2009:
I finally had small letter that I sent via priority mail received by family in Florida. I sent letter on 1/17/09 from Parsippany,NJ and it was received in Florida on 1/29/09--I paid almost $6.00 to have it go priority mail and it took longer than first class mail that only costs 42 cents---the USPS is one of the most unreliable services of the federal government--of course,Congress has them beat---but that it another story for another time--
pediatric nurse on 01/30/2009:
Regarding my experience with Lenscrafter--I was aware of the price for progressive tri-focals is expensive but the price I was quoted was not the price I was given by the associate--I realize that these lens are more expensive but when I went back to charge them the cost was over $400--more than than what I was paying at the company associated with my ophthalmologist--Lens Crafters should be cheaper but it was clearly a bait and switch--I never was given breakdown on why it was more expensive--how can I charge something without knowing each cost..
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