TUCSON, ARIZONA -- The Leslie's Pool Supplies store in Tucson at Thornydale Road and Ina Road has the worst sales help I have ever encountered. The sales person named Norm is the worst excuse for a store employee. When I walked in the store he was helping another customer. He was talking and the other customer said "he was talking to me". He had not even turned around to make eye contact or acknowledge I was there. How can you be helping one customer and talking to another without looking at them. When he asked me how he could help I showed him my pool cover that needed warranty. I have had to warranty these covers before so I had the same stuff as before.
He looked at it and said "You don't have the right part to get a warranty" and turned his back to me. I explained that I had done this before at this store and he called me a liar. At this point I went off on him for doubting my word and being so rude. I will not do business with Leslie's again because every time you go there they have a different story and do not want to really help you. I have informed my HOA that has 750 homes in it to advise all tenants to avoid the crappy service and rude sales help at Leslie's. Never did get the warranty taken care of. Called their home office and they put you on hold and never answer the call. POOR, POOR business practices. Bad company to deal with.
HUNTINGTON BEACH / FOUNTAIN VALLEY, CALIFORNIA -- SHAME ON YOU LESLIE'S POOL SUPPLY!! I have been trying to contact a District Manager through Customer Service for a few days now. I was told over the telephone by a customer service representative (Quanisha) that a District Manager (Michael) would return my call yesterday (May 16, 2016)... but, he failed to do so! I called again and was told over the telephone by customer service representatives (Matt and Jasmin) that District Manager (Michael) would return my call today (May 17, 2016)... still waiting to see if they will honor the "ADVERTISED 7-YEAR WARRANTY"!
I have only had this "THERMO-TEX 13 mil thick solar cover" for less than a year (JULY 10, 2015 through MAY 16, 2016). The cover became hard and brittle in many areas with broken-off pieces floating in our pool a few months back. I live in the Beach Area with a lot of sun throughout the year but this is ridiculous. The cover has always been washed down and stored in a large container, (out of the sun) while it was not in use, covering the pool. We have small children swim in our pool, so we keep a close eye on the chemical levels and our chlorine levels are quite low.
Our chemical levels have "NOT" contributed to the DETERIORATION of our "THERMO-TEX 13 mil thick solar cover". We thought perhaps this was an anomaly, but after reading other customers comments, we believe it to be "DEFECTIVE AND OF VERY POOR QUALITY"!! The warranty is the selling point but they have FAILED to honor it! I do not mind paying more for "Higher Quality" products, however in this case, I believe that they have falsely advertised the "THERMO-TEX 13 mil thick solar cover" and taken advantage of their customers! Shame on you! I should have read the reviews prior to my purchase!
I have always purchased my pool products (pumps, equipment, covers, etc) through Leslie's and have trusted their company for over 20 years! I will not make the same mistake again. I will eagerly recommend to others to learn from my mistake! I am retired with a lot of time on my hands. Thank you for the enlightenment,
NORWALK, CT -- We recently purchased the PureSpa by Intex in the Norwalk, CT location. The experience we encountered with this company is simply shameful. We're enjoying our recent purchase even though the experience to get questions answered and problems resolved by a staff member or manager has been completely unsuccessful.
We encountered a technical issue with this purchase (the digital display) and not one person in the store could help us and when we did call Intex directly you can't understand the representative on the phone due to a language barrier. If you want mediocre service for your pool needs, shop here. We'll pass on any future purchases with this company and have informed all of our pool owning friends and family to take their business to a store/company that has a knowledgeable and helpful staff on hand.
TOMS RIVER, NEW JERSEY -- I've shopped at Leslie's Pool Supplies several times and over the years I've realized how unbelievable their prices are on small everyday items such as gaskets and small parts. Every time I purchase from this company I feel robbed and walk out extremely angry. For this reason, I purchase the majority of supplies online for acceptable prices. Occasionally, I have a part go bad, for instance, my inline chlorinator had a worn gasket and was begging to leak water. I checked the price online and it was $7.39, no tax, free shipping. Since I needed it immediately, I went to Leslie's. Price total: A whopping $18.82.
Leslie's pricing is DISGUSTING and absolutely UNACCEPTABLE. If I met the owner of this company, I'd find it extremely difficult not to spit in his/her non-American face. Save yourself the headache and anger and buy your spare parts before the season starts. I would also recommend avoiding Leslie's for your pool water sample analysis. You're wasting your time. This is a simple do it yourself procedure.
KATY, TEXAS -- WORST SERVICE DEPARTMENT EVER! After waiting 2 weeks a Leslie's chlorinator was installed by Leslie's. Didn't work. Promised us they would be out Monday. It's Friday and every day they come up with a new excuse. I wouldn't use Leslie's service department again if they were the last source in the USA. I would have the pool filled in first. They have no respect for other's time, money, or their own obligations/responsibility. We should have been a top priority considering our unit or service was/is obviously defective. Corporate offers zero assistance and operates like a mom and pop versus a corporation of its size. Furious!!!
HUNTSVILLE, ALABAMA -- Upon reading other reviews it appears Leslie's Pool likes to ruin a lot of people's summers! We went in and advised the manager of the store (at that time) we want a salt system and a 27" above ground pool too. We were sold both. 2 1/2 years later we noticed a lot of rust. We contacted Leslie's Pool and they only gave us information to contact the manufacturer of the pool. We were advised that the pool we were sold is NOT set up for a salt system and they should not have sold us a salt system to use for this pool. The set, and the supplies, and 3 pool covers totaling over $4,000 WASTED AND GONE FOREVER! Thanks for nothing!!!
PHOENIX, GEORGIA -- Leslie's installed a pool liner for my disabled mother in June. Less than five months later, the liner is pulling out of the coping in several places and the installers installed the liner over bolts that had held an old diving board in place (the diving board is not there and has not been there for years); they could have trimmed the bolt ends, undone the bolts, or installed extra padding over them, but instead they did nothing and the bolts are now protruding through it.
My mother likely does not have long to live and she did not get to enjoy her pool for more than a month this summer because of the company's despicable job.
My boyfriend worked for Leslie's Pool Supplies for 7 years, climbing his way up the corporate ladder until he became manager of his own store about 2 years ago. He was continuously lauded for his performance, and appeared to have a bright future with that company... that is, until this past February. His District Manager was transferred to Maryland, and was replaced with a young 1st-time DM who seems to want to "prove his mettle".
Since being installed, this DM has let go of 5 managers within his district... and, of these 5, only 1 was let go for solid reasons (he was continuously purposely late for work). One manager was let go because he forgot to make a deposit one night, and the others were let go for similarly paltry reasons. None of these managers got a warning at all before their termination, and these were solid employees that had dedicated years of service to the company.
Unfortunately, my boyfriend was the 5th casualty. This Tuesday, after working an entire work day (9 am - 7 pm), his DM came to his store at closing only to tell him that they were letting him go. He had accidentally mislabeled a computer being sent back to the corporate office, and it therefore took longer than expected to get back to HQ. This apparently qualified him as "unable to protect company assets"; he was never even warned that this might result in his potential layoff, and was completely taken aback. He had been working 65/hr a week shifts to get the store in shape, and, when it finally looked good, he was given the Axe.
This, it seems, is not about what the managers "have or have not done"; this appears to just be another case of a new guy "cleaning house" to try to make himself look better (like he's "cracking down", etc). To get rid of employees that have worked hard for a company for years, though, after simple mistakes is callous, disrespectful, and just plain wrong.
So, I am making sure to let the entire consumer world know not to buy pool supplies from Leslie's anymore... because why would you want to support a store that treats its long-time employees with such little regard? Please pass word of this to everyone you know who shops at this chain... Maybe if Leslie's starts losing customers, they might start treating their workers like human beings.
I ordered a Pool liner last year after 30 days and no call from them. I went to the store in Woodstock Ga. Where I purchased it to be told that when I ordered it the Manager was a fill-in while the normal Manager was out of town, and it was never ordered. The manager at the store this trip was the actual manager and he got it ordered. 1 month later they show up to do the install it is now 2 months $3800.00 later. Pool liner is leaking found out that the crew that had installed it had been let go and Leslie's had already had to replace other liners that they had installed.
They sent out a technician to dye test the pool. They sent out technicians to check pool levels then they wanted to send out a diver a month later after 25 to 30 calls from me I'm told that it's too cold for a diver so they would close the pool and call me in the spring. Never heard another thing. I had to call them so they sent someone out to dye test the pool WTH. He gets here and took the cover off and guess what. When they closed the pool they didn't bother to clean the leaves out. It took 3 weeks for the diver to show up.
Now the "Manager Ed" after 5 calls to him and to the service dispatcher I get a return call from him stating that he wants to send out a leak detection company and that they would be calling me the next day. 5 days later I get a call from them to find out they can't do anything unless the pool is full and clear. it is almost a YEAR and I still have not been able to use the pool. I want my pool liner replaced. Enough is enough. NEVER USE THIS COMPANY UNLESS YOU HAVE MONEY TO THROW AWAY. NEVER A RETURN PHONE CALL, ONCE THEY HAVE YOUR MONEY GOOD LUCK WITH GETTING SERVICE.
FRISCO, TEXAS -- First of all, I would normally never take the time to write a complaint on the internet, but these guys deserve it, and they've pushed me to the brink. For 3 months, I have waited on them to fix a minor problem with the heater on my pool - specifically, replacing the igniter that fires up the heater when it's turned on. 5, count 'em - FIVE APPOINTMENTS CANCELED over the course of 3 months AFTER I HAD ALREADY PAID FOR THE PARTS - TWICE!!!
They originally replaced the part, then sold me up the river on another $300 "panel" which turned out to not only NOT be the problem, but quickly shorted out the rest of the circuitry on the heater. Knowing they had made a bad situation worse, they then proceeded to schedule, and cancel 5 more appointments, always with some lame excuse (wrong part came in, defective part came in, etc.) Each time, I confirmed the appointment as directed, only to have them call back (usually the day of) to cancel again.
Today, I took the entire day off of work for what I hoped would be my last experience with them - and hoped to have the heater fixed. After waiting from 8 am - 12 noon (as scheduled), I called and was told "they're on the way". Called back an hour and a half later, and was told "OOPS - there was a "scheduling problem"!!?? WHAT??? Then - I'm transferred to "Dispatcher Dan", who of course, could see all the nightmarish information on my service history, but was unable to help me at all. In fact, he told me the service tech had already been to my house and had discovered another problem - TOTAL LIE.
So Dan transfers me to the Service Director, who, like a coward, let's me go to voice mail, and I'm done. I wouldn't even call back - but again, I've already paid them, and have nothing but lies, crappy service, and a broken heater to show for it. RUN AWAY FROM THESE MORONS!!!