[X]
Feedburner count

Lester Glenn Auto Group


3 Reviews & Complaints

Most Popular | Newest | More Options >
More filter options:
Deceptive selling and quoting of finance
Posted by Michael.shinn14 on 11/02/2011
TOMS RIVER, NEW JERSEY -- My wife and I were at your dealership on Thursday October 27, 2011 and met with you to discuss buying a vehicle.

After talking and reviewing details we agreed that you would research vehicles in our price range and keep us posted. It has been 6 days and we have not heard from you by phone or Email. Did you lose interest in us as a valued customer?

While there you explained to us the financing arrangements on a demo/used caravan.

The price was approximately $24,000. You stated that we could finance at 14% interest with $1,800 down and the payment would have been $545 per month. 545 x 72 months = $39,240 dollars. Wow. We are financing $15,240? What interest rate is that at again?

$24,000 / 72 months = $333.34 per month.
14% of 24,000 = $3,360.
3.360 / 72 months = $46.67
$333.34 + $46.67 = $380.01. How did you arrive at $545?
$164.99 x 72 months = $11,879.28 on top of the 14%

$3,360/14% + $11,879.28/50% = $15,239.28 or 64% interest?

You and David sat there and told us how much you wanted to help us. Is this how the dealership defines customer satisfaction? Can you please explain?

Regards,
Mr & Mrs will not buy from you

     
Read 5 RepliesAdd reply

User Replies:Close comments

Posted by unhappy999 on 2011-11-02:
Your calculation is incorrect. You will be paying more than $46.67 per month for interest on a $24,000 loan at 14%. I used Edmunds.com car payment calculator and it came up with $529 payment per month not including registration and dealer fees so the $545 they quoted you is about right. I think the $3360 interest you came up with is for each year not the whole loan. Now if the interest rate is 1.4% and not 14%, then the payment they quoted is not right. If you have a problem with their numbers I'm not sure why you are complaining that they didn't call you back. Good luck with your car shopping.
Posted by SuzeB on 2011-11-02:
Your numbers are not adding up but I understand your line of thinking. First of all 14% is a very high interest rate to pay for an auto loan. It appears you are calculating the interest incorrectly - - it is compounded each month which is why it appers higher than you think it should.
Posted by unhappy999 on 2011-11-02:
The $3360 is the interest for each year of the loan not for the life of the loan.
Posted by griffin21 on 2011-11-02:
I don't know about your loan qualifications but 14% seems extremely high. I would be upset even at that rate. I would suggest using online resources to figure out the average interest rate for your area.
Posted by GenuineNerd on 2011-11-03:
I was able to get a 6% loan from a dealer when I bought my present car...and my credit is only "good". Car loans at 14% or higher are typically for high-risk/bad credit customers.
Close commentsAdd reply

Experience
Posted by Sonata on 11/19/2006
TOMS RIVER, NEW JERSEY -- After shopping several different types of cars I decided that my next car would be a Sonata. Now the question was from whom. I went to 3 Hyundai dealers, Including the X football guy who says he will give you 30 % off. Do yourself a favor and save the trip. They are your typical car store and stuck in the 80s with there tactics, not to mention all the other bad press about them traveling on the web. What a waste of my day that was.

Next was another dealer that I heard mix reviews about. I walked in the showroom and to my suprise not a car on the showroom floor for me to see. There was nothing but desk. I did get a nice salesperson but when it came time to negotiate out came the pitbull with no class. Him and I did not hit it off well so I new it was done for them, even with him hitting me with some very very low numbers as I was walking out. I think they call that a low ball?

My next stop was Lester Glenn. I have to admit I went in there with a little bit of an aditude. After all I was sick of the whole car buying experince. As soon as I walked in I was greeted by a nice guy who I was a little cold to. He felt that I was uneasy and said somthing along the lines of " lets just say that today is brochure day and Im the guy who is going to get it for you". Finally not another high presure store. After meeting the owner who brought me over coffee I realized that this was my last stop. When it came to price it was back and forth 2 times and the deal was done. I told them that I did not want to take the car until the next day. This did not go over to great at first but after meeting the salesmanager and talking to him he held the car for me until the next day with no deposit and best of all was when I got back there was no hidden fees. Thank God its over and when all was said and done I made the write choice on the car and the dealer.



     
Read 3 RepliesAdd reply

User Replies:Close comments

Posted by Sparticus on 2006-11-19:
Good review. There are a few diamonds in the rough when it comes to car dealerships, and it is good to make other folks aware of them! I always recommend Elgin Toyota (in Illinois). They've treated me good since I bought my truck 7 years ago.
Posted by GlennKawesch on 2006-11-20:
Great Review! - Glenn Kawesch
Posted by LesterGlenn1956 on 2010-08-16:
My name is Ryan. I work for Lester Glenn and am very pleased to hear that you had a great experience with us. Please let us know if there is anything more we can do.
Close commentsAdd reply

Lester Glenn Auto Group
Posted by CodyJames on 11/07/2006
TOMS RIVER, NEW JERSEY -- I recently purchased a Hyundai Tuscon 2006. While happy with the car, seriously disappointed with my experience with the dealership. Upon purchasing the car, it had residue of tape on the roof and was told to come back and they would remove it. Long story short, the service department employees took a razor blade, yes, a Razor Blade to the roof of my new car, not 2 weeks old to remove the tape. I had deep scratches all over the roof and cuts through the moldings. So, now my new car was in a body shop. After 2 weeks, and my first payment deducted from my bank account, I wondered when my car was going to be complete. I called not the dealership, that promised to phone me upon completion but, the body shop that Lester Glenn uses and to my disgust, was informed that my car had been returned to the dealership the previous week. I had to call Lester Glenn to find out that my car was in fact in their lot. I have never received an apology!! They have treated me as if my business does not matter. From day one, this dealership has proven that customer service is not a priority. I will never purchase another vehicle from this dealership!!
     
Read 2 RepliesAdd reply

User Replies:Close comments

Posted by sonata on 2006-11-17:
I am suprised about the service you received at Lester Glen. I have bought 3 from them and have family and freinds who have also always been pleased with there cars and service. It sounds like you are judging the dealer on a mistake that some under payed 18 year old clean up kid made. I understand your frustration but not for nothing, as you stated "From day one,this dealership has proven that a customer is not priority." THEN WHY DID YOU GO FORWARD WITH THE DEAL ? Once again it sounds to me like every thing was perfect up until some kid made a mistake and now you need a shoulder to cry on.




Posted by LesterGlenn1956 on 2010-08-16:
My name is Ryan. I work for Lester Glenn Auto Group. I am very sorry to hear about your experience with us. Please let me know if there is anything we can do to earn a chance to regain your business and trust.
Close commentsAdd reply

Top of Page | Next Page >