Faulty Merchandise from Levitz
ISELIN, NEW JERSEY -- In October I purchased a sofa and loveseat from Levitz Furniture in New Jersey. After waiting 2 months for same to be delivered, it finally arrived on December 3, 2005. After sitting on the loveseat, ... read full review
BREA, CALIFORNIA -- I purchase an entertainment center from Levitz on August 31st ( which was paid in full at time of purchase) with a delivery date of October 8th (merchandise had to be ordered)
I received via email and ... read full review3 Replies - Latest reply on 12/23/2005
BRONX, NEW YORK -- What a joke, I wish I would have seen this site before.. On 11/25 my boyfriend and I ordered a bedroom set and was told we had a choice of three delivery dates within 2 weeks. We choose and date and than not even receive a phone call, but a letter saying that now the date has been pushed back to Feb 2006!
We are now without a bedroom set and very upset. I called their customer service department and got nowhere.. Does anyone have contact info for the president of this company? We want a full refund!
HUDSON COUNTY, NEW JERSEY -- If you are willing to buy from this store, keep in mind that they are very likely to make changes at will to the initially promissed delivery time. They may promise delivery for next month, but each time you get an e-mail from them, it is certainly bad news: last one was to "let me know" that the delivery date changed to TWO MONTHS after the originally scheduled time (which, in my opinion, was given me out of nowhere just to sell the product).
So, if you expect to have furniture any time soon, choose another place. Also, you don't want to depend on their unreachable customer service. Last time I called to cancel my order, I was put on hold for more than 45 minutes. Although I really liked the sofa I saw in the store, I am cancelling my order since I do not want to risk having to depend on them again in case the product has any defect (would probably take another 6 months to fix/replace it).
WHITE PLAINS, NEW YORK -- This morning I received my 8th delivery delay notification.
Order Submitted Tuesday, September 13th
Delivery Date: Wednesday, February 8th
I moved into a new house in early Sept and got a new sectional for it. If it wasn't an exceptional couch I would just cancel my order and get something from somewhere else. But I got sucked in and really fell in love with this couch.
With each delay notice I've tried to contact Levitz to see what can be done, they always say there is nothing they can do because the customer service reps don't have that type of information, yet there is nobody in the company that they can refer me to.
Its frustrating beyond belief.
I've just sent out a nasty email to them (which will probably not be read), but I will most likely be cancelling my order with them this weekend after reading some of the awful reviews on this site.
Bait and Switch
WOODINVILLE, WASHINGTON -- 1) My husband and I found a leather sofa set that we liked in Bellevue, WA on Dec 10, 2004. We had just moved into a new home and needed to furnish an extra family room. The merchandise was just over ... read full review1 Replies - Latest reply on 11/29/2005
Twice as furious at Levitz
NEW YORK, NEW YORK -- I see I am not the only victimized consumer who paid Levitz and months later has still had no delivery! I shopped online at Furniture.com but decided to go to the showroom in Queens before buying. On ... read full review2 Replies - Latest reply on 12/05/2005
Terible Customer Service and Focus
LEVITZ FURNITURE.COM, NEW YORK -- 26 October 2005
Mr. Mark Scott
Levitz Furniture Company
300 Crossways Park Drive
Woodbury, NY 11797
3500 Westminster Drive SE
Port Orchard, WA 98366
Subject: Missing Furniture
Dear ... read full review2 Replies - Latest reply on 10/26/2005
BUYERS BEWARE -- READ THIS STORY!
DEPTFORD, NEW JERSEY -- For the past 7 years since we've been married, my wife and I had always wanted a matching canopy bedroom set. Up until now, all our bedroom furniture was piecemeal from what we collected over the years, ... read full review1 Replies - Latest reply on 10/13/2005
SOUTH SAN FRANCISCO, CALIFORNIA -- I have been writing and calling to Levitz Furniture for over a year trying to get extended warranty service on the leather service I purchased back in 2001. I purchased a 7 year extended warranty and as of yet have still not been able to get a phone call back of service on my sofa. This is the worst company ever and I will be filling with the Better Business Bureau and I am in the process of filing a claim with the Small Claims Court in my area. BUYER BEWARE!!!!!!!Add reply
Warning About Levitz
IRVINE, CALIFORNIA -- "Levitz is the best store ever. The furniture is of superb quality, and the customer service staff is of the highest professional standard. I recommend Levitz to all my friends".
If you read or ... read full review
Leave it at Levitz!! Don't buy there!
HILLTOWN, PENNSYLVANIA -- I wish I would have found this site BEFORE I made a purchase at our local Levitz store in Hilltown, PA. Several weeks ago I bought a chest of drawers & nightstand for my son's room. The day it was delivered ... read full review
Think Twice About Shopping at Levitz!
FAIRLESS HILLS, PENNSYLVANIA -- Moving into a new home is supposed to be a happy experience. A month prior to our move, my husband and I went to Levitz Furniture in Oxford Valley/Fairless Hills in need of a bedroom set. Last Saturday, ... read full review1 Replies - Latest reply on 10/13/2005
HORRIBLE SERVICE AND BUSINESS ETHICS
LAKE GROVE, NEW JERSEY -- I purchased a bedroom set in Sept of 2004. It was to be delivered on 9/31/04. It was with multiple damaged pieces. The delivery men told me that we need to accept the order and call right away for replacement. ... read full review1 Replies - Latest reply on 03/09/2005