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Lexmark International Group

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2.7 out of 5, based on 3 ratings and
12 reviews & complaints.
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Black ink only does not work
Posted by on
Rating: 2/51
[me] cannot, nor ever could, get printer to print with black ink only. tried putting settings on black only but will not print. tells me I have to replace color ink
We appreciate your patience. Your chat session will be answered in the order it was received.
[1st] Welcome to LEXMARK CHAT SUPPORT. My name is Gershon.
[me] go ahead
[1st] Hi Theresa. Let me help you on this issue. Here's the Service Number for reference: 1-8803255491.
[me] are you asking me to call instead?
[1st] May I know the model of your printer?
[Gershon] No Theresa.
[me] S305
[me] impact
[1st] Thank you. May I know the exact message that you see on the printer screen when you are trying to print?
[me] printer will not print until cyan ink is replaced
[1st] Okay. May I know the Operating System that you're using (Windows Vista, Windows XP, Windows 7)?
[me] xp
[1st] I see. On your computer, please click Start - Control Panel - Printers and Faxes - right click on Lexmark S300 series printer icon and click Print Preferences.
[me] done
[1st] Under Print Preferences, place a mark on Use black ink only under INK USE category. Click Apply and OK button.
[me] that's what I already did. doesn't work. I went through this before a while back with someone else, but never followed up. So, I have already tried that, as I said in my first statement. It will not print even though I have black ink only selected.
[me] ps there is no "apply" button, only OK
[1st] I see. I do apologize for this inconvenience but I believe that in order for the print in black only settings will work properly, you may need to replace the empty cartridge on the printer to make the printer work again. Once the printer worked again, it should work with the black only print settings that you applied on the printer and this computer.
[me] That's crazy. why even have a black ink only if I have to replace the color ink? this printer is still under warranty, and I feel like Lexmark should rectify my problem, not tell me to go buy more ink. Sorry, don't mean to sound sarcastic, but I can't afford buying all that ink. I use mostly black anyway.
[1st] I do apologize for this inconvenience Theresa. If you want I can give you a discount link that you can used to purchase ink cartridges directly to our us. Once you call our Presales Department and informed them that you have a discount link, they can give you favorable prices on your cartridge purchase. Not only that, the shipment charge is for free.
[me] that sounds great. but you're still saying that because your product isn't working properly, I should settle for the next best thing.
[me] when I first bought this printer, it would not print at all and Lexmark replaced the whole cartridge carrier with no problem. maybe it's in the carrier or the printer cannot read from my computer that I want to print with black only. does that info help you any?
[me] even if Lexmark sent me the ink for free, it still would not resolve the problem next time I run out of colored ink
[1st]
Please allow me to tell you something. The printer that you have is quite different from our older models. It uses the VIZIX ink technology. For it to print something, regardless of the color, all four inks should be in good working condition and should have the desired ink levels. If either one of them is low, the printer would not be able to print anything.

Now, this may sound inconvenient but it actually is not. The VIZIX technology is actually an improved version of our older ink systems. Older Lexmark printers use only two ink cartridges. These are the black (black) and the color (cyan, yellow, magenta). The three color inks are incorporated into one cartridge (color). So let us say you are using the older ink system and you ran out of yellow, you will need to replace the whole color ink even though cyan and magenta are still full. The case is different with the VIZIX ink system. If you are using this and you ran out of one of the inks, you just need to replace that specific ink because the VIZIX system is composed of four separate ink tanks.

[me] wow, that's nice to know. so you're telling me Lexmark has rigged their printers so you HAVE to keep buying colored ink? If I want to print with black ink only, then what difference should it make if I have no colored ink?
[1st]
The reason why the printer is using some color ink in printing documents is because there are some elements on the document that is not fully composed of black elements but of gray elements instead. In order for the printer to come up with the gray elements for document printing, it will mix up all the available color inks on the cartridges in order to produce it. That is why most of the document printouts come up with color ink consumption instead of black ink

[me] then why does it say that printing with black ink only WILL print in grayscale?
[1st] Printing in gray scale like what we said earlier will only consume the color inks and not the black ink. Furthermore, the reason why the cartridge needs to be replaced is to prevent the printhead from getting damaged if the printer will be forced to print even if it has incomplete cartridges.
[me] sorry to correct you, but right under the 3 choices for printing, where I choose black only, there's a "tell me more" link. That link informs that printing in BLACK INK ONLY will print out in grayscale. there is no indication that color ink MUST be available to print with black ink only. I can see this is going nowhere. Could you please refer me to a department that could handle this?
[ (Product Specialist)] Hi Theresa. Let me assist you with your concern.
[me] thanks
[(Product Specialist)] You wanted to print black and white documents, however, the printer will not let you do that because it is asking you to replace the cyan cartridge which is already empty, is that correct?
[me] yes
[(Product Specialist)] Selecting the Print in black only in Printing Preferences in your computer will not let you print in black still because the printer itself is asking you to replace the cyan cartridge.

This printer uses Vizix technology which separated the color inks into individual tanks for more convenience, so if one runs out there is no need for changing the entire color inks. On the other hand, however, given this design specifics it will stop printing when one is empty to prevent the printhead from getting damaged, because it uses heat technology to purge the inks from the tanks. So if one is empty and printing will continue, the printhead will probably to get burned and busted.
[me] you know, my first printer was a Lexmark and I loved it. unfortunately the small plastic pieces eventually broke and I had to get another. again, unfortunately, I bought an HP and regretted it. so, I went back to Lexmark. I understand that ALL printer manufacturers rely on ink sales which is why printers are so reasonably priced. I only paid 80 bucks for this printer, so it would appear that the most profitable solution would be to fix my printer so it will print in black, or INFORM your customers that color ink is necessary for the black ink to function. This is outrageous, and if Lexmark wants me to keep buying their ink then fix it. like I said, I could spend a lot more money on YOUR ink, or I could go out and spend another 80 bucks on a different product and buy THEIR ink. Plus I would inform other web users of what a crappy solution I got to my problem. the old Lexmark I had was a heck of a lot better, but Lexmark says they IMPROVE their system by making it where people had to buy ALL ink, just to print in black. So, does Lexmark want loyal customers, or dissatisfied ones? It would be cheaper for you to replace my 80 $ computer and keep me as a loyal customer than to ruin your outstanding reputation with me.
[me] sorry, replace my printer.
[(Product Specialist)] I really apologize for the inconvenience here. The printer is working fine, you just need to replace the empty cartridge.
[me] Then Lexmark should inform their customers that it is necessary before they buy their product and get stuck shoving out more money on ink that isn't necessary to buy. I know you're not the pres. of Lexmark, but if you have any influence to the higher ups that are filling their pockets with ink money, then please inform them of my dis-satisfaction. Hope you and 1st have a beautiful day. No grudge, just disappointment, and I will do as much as I can to inform the public of the non-action taken and the scam Lexmark has pulled on loyal customers like me. I wonder if there are other printers out there that WILL print in black only, - as advertised? Have a good one
(Product Specialist)] I understand how you feel. I will take note of your feedback and forward to our higher management for them to review.
[(Product Specialist)] Is there anything else that I can assist you with for now?
[Mylene (Product Specialist)] Are you there? If I don't receive any response from you for another 3 minutes, our server will disconnect us assuming that you are not online, which will hinder me to assist you further, so, please update me of your presence by responding at the earliest convenience.
[(Product Specialist)]
Since I did not receive a reply, I am ending this chat session. If you need additional assistance please contact us again. Thank You.
     
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onlooker on 2012-06-01:
You are trying to change the engineering of the printer. You do not like it, that is clear. Some of the newer technologies that are pretty cheap have no tolerance for specific actions, like printing when there is no ink in one cartridge etc.
I would be angry too at having to put the cyan in when I do not need it. But that is how it is.
Amy on 2012-06-01:
"Trick Your Printer" Great solution unless it's one of those Lexmark printers like I had that has something in it to disable the cartridge from being refilled once it reaches a certain level. Had an older Lexmark that used just one cartridge for all printing and refilled the cartridges just fine for a while until they changed the cartridges. The changed cartridges even if refilled would not be recognized to the printer and not work any longer until replaced with a new original cartridge. Quite expensive and inconvenient.
John on 2013-06-30:
I am having the same issue. Thanks for saving me the frustration having a similar chat with a support tech. I will suck it up and buy the ink, but will not purchase a Lexmark in the future.
Dave on 2013-07-13:
Same issue with ink.. Lexmark won't let me print in black only. The technology is horrible. I am used to HP.. I should have stuck with them.
kara on 2013-08-04:
I used just he black ink successfully through the whole cartridge. Bought another one for 30.00
and cannot get it to work now So frustrating. I will do my research on the next printer. thanks for the info
Tom on 2013-12-08:
I am very disappointed in my Lexmark 205 printer! Same as above have to buy color cartridges when black ink needs replacing, what a rip off. Don't guess I'll be buying anything else Consumer
Reports recommends any more!
trmn8r on 2012-06-01:
This is why it is very helpful to review a printer before you buy it. Now, that isn't always possible - if it is a new model, for example. But printers have quirks like this, and finding out ahead of time allows you to make an informed purchase and you know what to expect.
KevinTX on 2012-06-01:
This is a great line, "[me] that sounds great. but you're still saying that because your product isn't working properly, I should settle for the next best thing."

I've had PLENTY of issues with home AND business printers... they will always have problems.. they will always try to get us to buy more ink... it stinks.

I currently have a little HP at home, and it's been great! Perhaps, you could ship that Lexmark back to them with a 'NO THANKS' and buy a $70 HP with bluetooth capabilities.. love mine and it's been 2 years without issue.
Amy on 2012-06-01:
Reviews would not have helped my problem as it wasn't the printer or software that caused this, it was Lexmark changing the cartridges. When I first got the printer it worked great, could refill the cartridge at least two or three times each, the refills were inexpensive and I did a lot of printing with each one. Printer had no problem with refilled cartridges and never had a problem with the printer. Problem came a few years later when the cartridges started coming out with the disabling feature that won't allow refilling. I have one completely refilled cartridge that the printer won't use because it can't recognize the cartridge any longer, same cartridge it recognized and used with no problem when I bought it with the original Lexmark ink. Printer has worked great for the 8 years I had it and was still working great when I replaced it. Lexmark ink cartridges got too expensive to continue to buy new and were getting less ink I know because each one printed less than it used to. It was a printer that used one cartridge for color and black printing and the cartridges were reasonable when I first started getting them but by the time I replaced that printer the price had gone up 50%.
Alex Talarico on 2012-07-07:
thanks for posting this :) sounds like more of a managerial decision than engineering design.. at any rate, off to recycle this printer and invest the cartridge money into a new 'better designed' printer..
Mtn Hiker on 2012-12-03:
Thanks for posting your "Help" session. Sorry I didn't know this issue before buying. Wouldn't it just be easier to let folks print in black only. What a run around. I have a Lexmark Laser in my office and love it. Not so happy with this decision.
S Doss on 2012-12-09:
UI have this printer and it will be tossed!!! I will go buy a printer that will allow me to print with only black ink. I am out of yellow and I will not buy one more drop of Lexmark ink.
Matthew Hernandez on 2013-04-11:
Thanks for posting this
I have an S405 it was usually a good wireless printer I've had it for over 3 years, but now it started giving me the problem it is giving you, and I'm like ##%# I only want Black and White
Had I known I would have sought out a black only printer not multi-colored
It's nice to know the issue with this printer thanks for posting this
Andy L on 2013-06-09:
My first S305 jammed the first week of usage and I could not remove the jammed paper. It was replaced under warranty. I am now doing battle with the second S305. It is slightly over 2 years old and it will not recognized compatible ink cartridges (Black and Cyan), so it will not print at all. If you print their Status page, it looks perfect, so clearly the ink is there to be used but something in the software is making it to say Cannot print until Black cartridge is replaced ....
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Unworthy product
Posted by on
I've always used HP printers and never had a problem. Recently my house burnt down and my HP was melted along with it. The insurance guy gave me some sheets to fill out for inventory but I had so much stuff I decided to make a spreadsheet instead of using his sheets. Long story short I was broke after the fire and couldn't afford another HP brand printer so I went cheap and got a Lexmark 2600. It looked like it was made cheap straight out of the box and it didn't have as many software features as the hp's I had previously owned. Also there was only one cartridge included which was tri-color and I'm guessing it somehow contained black as well because I only print in black and it said in the literature some models only have 1 cartridge included. Even though I wasn't happy with anything this printer had to offer I used it for my inventory sheets and decided to keep it anyway. After the 1st month I had printed around 25 inventory sheets and maybe 10 or so other random documents. I start getting a pop-up at the beginning of each print telling me the ink is low and it has a direct link to a Lexmark website where you can "conveniently" order ink. I was thinking to myself that's aggravating if it's going to do that every time I print even though I have plenty of ink, seeing how with my usage the HP and it's ink always lasted me close to a year or more so I didn't think I would need ink so quick. Well, a few more prints were made and the message kept appearing each time, then it finally said you have no ink, this of course happened on a day when I was short on time and needed a crucial business printout. Keep in mind I barely use the printer and I set the default setting to economy or draft mode to save ink as I always have. I actually took the cartridge out to check it because I assumed this was a hardware error, no, it was BONE DRY. I returned to Walmart where I purchased the printer to check cartridges and they were $29.95, the printer itself was only $40. Instead of investing more into this ink guzzling machine I trekked off to another Walmart where guess what, I found a sale on an HP all in one printer for $40. I traded the Lexmark printer even swap for the Deskjet F4235 model. I have to say Walmart was very helpful with the swap after I explained the situation. Out of the box the HP was a solid feeling piece of equipment. The paper setup is better, it includes a visual meter on the printer to monitor ink levels, two cartridges instead of the 1 tri-color which came with the lexmark. Also the printer looks nicer and comes with many more software options than the Lexmark. If you are going to buy a printer I recommend HP, at least be weary of the Lexmark 2600 unless you love to buy ink once a month or more if you print moderately.
     
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Anonymous on 2009-10-22:
All printers come with 'starteer' ink. They are NOT full cartridges,. Your Lexmark was no ta gizzler. You just needed to replace the ink. And yes, nowadays the ink cost more than the unit.

Try databazaar.com. I buy ALL my Brother ink from them. Free shipping too. It is recycled cartridges, but don't jump on the 'you can't used recycled' bandwagon. I have used this product in my all in one for 3 years. NEVER had a problem.
azspots on 2009-10-22:
Had a Lexmark-like everyone, drawn in by the price. What a piece of garbage! Like the OP, the ink vaporizes and is comparatively expensive to refill. Threw the darn thing in the trash.
Got a Canon Pixma that ROCKS. Reasonably priced, ink doesn't "blow away".
Slimjim on 2009-10-22:
We too had used Lexmarks at times and not one of them lasted a reasonable amount of time, yet we have HPs running for years. The brand is junk IMO.
Anonymous on 2009-10-22:
Dang I must have been tired when I wrote that. I got typos all over the place.
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Will Never Purchase Another Lexmark Printer Again
Posted by on
I purchased this Lexmark Printer from HSN. It came with a one year Limited Warranty and I bought a 2nd year warranty on my own.

I couldn't get the printer to work at all with my Vista OS. I tried to download the print driver from their website but that didn't work. After many many phone calls and emails they finally agreed with me that the printer needed to be replaced. So I packed it up and put it by my front door (3 months ago) where it is still there today.

They did replace my printer but I can't get any help online from anyone to send me an airbill so I can get it out of my foyer! I have gotten the same response twice from the same person telling me that the airbill would be sent. At the bottom of his email he also writes "if you don’t get the airbill call our 800 #". What is this all about? ….why even say this if you don't plan on sending it? It just makes you sound ridiculous!

The bottom line is this new printer works OK (not great but just OK). I have new issues with this new printer but I am not even going to call Lexmark about it.
I will just not use this feature that I want to use so I don’t have to put up with Lexmark's annoying technical support or should I say non-technical support?

It takes forever to get any help at all from Lexmark. Unless your hobby is making phone calls and holding on the phone forever and sending email after email I wouldn't recommend this company at all!

Machines break down all the time, we know this but if the company doesn't provide the support needed to fix the problem that IS another problem! They don't even attempt to provide a solution!

All I get from their alleged customer support emails is something like this "we apologize for the problem and we know how important it is to find a solution"
so go online to our website and click on these links. Or you can always call our 800 # etc, etc. What kind of help is this? By the time I have emailed them I already went online for help which was fruitless and that is why I am emailing them now.

The problem is they make it too hard to find an easy solution for you. I don't always have the time or want to hold on the phone for a simple question.

Why even bother having email support if no one can provide any answers? Why do I need someone to tell me to call their 800 # and for that kind of answer I have to wait 24 or 48 hours?

I have called their 800 # and have not gotten courteous or helpful information at times. Why make it hard on the people who buy your products? So they can buy from another company?

Sorry Lexmark - next time I will buy again from Brothers or another brand but never again from Lexmark.

P.S. Lexmark …in case you are reading this….. please stop sending me those annoying online surveys asking me about your service which I do answer but you apparently don’t even look at them since I keep getting the same ones over and over again.

Oh - here's a tip for you Lexmark - why don’t you save your money by getting rid of these people that answer our emails and the people who are supposed to be reading your surveys and actually use it for job training….wouldn't this be an light bulb moment?
     
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azspots on 2008-07-29:
I bought a Lexmark in (I think) April, I threw it out the other day. Price of the unit was great, ink price psychotic and didn't last for any length of time at all. Printing was horrid and with Visa you about want to rip your hair out (they sent me a new CD which sorta worked). I bought a Canon Pixma, and couldn't be happier, great picture printing, great scanning, copying - great printer, great price.

Trust me, pitch the Lexmark.
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StarStarStarStarStar
Lexmark printer broke
Posted by on
Rating: 5/51
Three years ago I bought a Lexmark printer, so it is long out of any warranty. Last week I got a severe error on the printer that said a piece of hardware was bad. I tried all the fixes in the manual but none worked. I called Lexmark support, explained the problem, and the agent gave me suggestions on what to do to fix it, but none of them worked. He then shipped me a new part with next day delivery, the value of all this was around $100 and it was FREE!!

Excellent work Lexmark, you have a very happy customer.
     
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Horrible Cust Svc/warranty - Refuses Refund on Pro205 Printer
Posted by on
Rating: 1/51
HQ- LEXINGTON, KY TECH SVC- PHILLPINES, KENTUCKY -- I bought this from local Office Depot for $120 with a 5-yr warranty. I am 3 years into this warranty with 2 yrs left and they have replaced the machine 3 times and have sent me 2 print heads.

The worst part of it is all telephone support is done through the Philippines. Their broken English is difficult to understand. When asked to fax my receipt (which I had to do from the office since my machine is broken) - he called back and asked me to re-send as they used recycled paper there and my receipt printed overtop something else. 3 times I had to fax it.

Today I have asked to speak with Supervisor who then tells me that I have a 1-yr warranty and the other 4-yrs is a gift (That is not what my warranty says). There is apparently no way to speak to anyone in the US or at the HQ office in Lexington, KY. This printer is sitting on the floor completely useless and their only offer is to send me an "upgraded" machine - which I will then have to buy all new cartridges for and my warranty will no longer apply to the new model. I will NEVER buy from this company again.

If anyone has any US Phone numbers please let me know.....
     
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dan on 2013-08-09:
I have the same printer bought at Office Depot. I don't have their warranty but Lexmark is wonderful about working with you. Try calling them direct. They have replaced mine and sent me parts with no questions asked. I hope you get good results.
trmn8r on 2013-08-09:
I had a Lexmark, and while their customer service was fairly decent, the product was garbage. The wireless never worked right and permanently messed up my operating system. I don't want to deal with replacing the printer or have it down for other reasons. After my ink was replaced with OEM ink the second time, it didn't print right and gave me a better reason to throw it in the trash can. My new printer is a Brother and it has worked flawlessly. I'd suggest considering throwing that boat anchor over the side and shoving off to a new, brighter shore.
Old Timer on 2013-08-09:
Try:
(they can hide behind the Philippino's , but can always be found)

Administrative,Technical Contact:
Lexmark International, Inc.
740 W. New Circle Road
Lexington, KY 40550 US
Phone: 1.859 232 2000
John Nicholson on 2013-08-09:
Any company that outsources it's customer service to a foreign country is suspect and I do not buy from them if at all possible. Also, regarding Lexmark, I found out the hard way, years ago, how much "junk" they load onto my computer when installing one of their printers. I had a devil of a time uninstalling all of it when I bought a new HP printer. I do not recommend Lexmark at all.
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Lexmarks poor customer service
Posted by on
Just ordered ink online from Lexmark. They requested a physical address for shipping. Got email showing ink shipped by UPS to a postal drop off point, and then shipped to me by us mail. If informed them that I will not get the shipment as I have a postal address in a different town. They refuse to do anything, and said I must wait for the ink to be shipped and then returned to them, then they will issue a credit or reship again. In the mean time I am about out of ink and don't have cash to purchase more at this time. I plan to take them to small claims court for the rude service and keeping my money tied up due to a mistake they made in choosing the wrong type of delivery service. They say they want to help me out, but refuse to do anything when I have contacted them. My advise to all is don't buy your ink from Lexmark online, and if possible get/use a different brand printer all together. ANyone else with Lexmark customer service complaints, please chime in as its the only way to let people know and send them a message.
     
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Lexmark equals HORRIBLE customer service
Posted by on
I bought a new Black 34 cartridge (from Lexmark online) for my home X5450, which I actually like. After a few days the printer gave me error messages, first Unsupported Cartridge, and then Left Cartridge missing. I swapped the cartridge with another one from Lexmark's online store, and it has worked fine ever since.

When I finally got around to getting the defective cartridge replaced I had an unbelievably bad experience. This should have taken less than five minutes, but it took three telephone calls, and a total of about an hour, not including wait times, which made the whole thing a two hour ordeal. The tech support phone line to Manila sounds like it is made out of tin cans and string. After waiting an average of 15 minutes for each of the three calls, I was disconnected twice after explaining my problem to an agent. The second time, the agent did not call back in spite of my having given him my number. Lexmark agents can read the script but their English is horrible, and they can only comprehend about half of what you tell them. The third agent first asked me for a receipt. I tried to give him the packing slip info but he wanted a receipt. It says on the packing slip that you have to go online to get a receipt. I did so but there is only a copy of the order, which does not include the item detail. After much poking around I could not find a receipt, and then after all that, the agent said I did not need a receipt! The agent then forced me to clean the bad cartridge, put it back in the printer, then power up and down, despite the fact that I had already done this about five times when the cartridge first went bad. All of this for a lousy $30 cartridge.

Finally the agent, after asking me countless more questions and checking with his supervisor twice, said he would send me a new cartridge. The agent was extremely polite, but I don't care if they are polite or not. I want fast, efficient service, and Lexmark sure doesn't have it. They would make a ton of money by bringing their support back to the U.S. where an agent would have resolved the issue in two minutes instead of thirty or forty. Most importantly, they would retain customers. I will not be buying anything from Lexmark again for my home, or for my office which spends a lot of money on printers every year. I just noticed where it says at the top of their web site contact form, "We're working hard to create an exceptional Lexmark.com experience for you." How ironic. Working hard is not working smart, but I have to agree that Lexmark created an exceptional(ly bad) experience for me.
     
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Anonymous on 2010-01-15:
When the OP got around to it,...Wonder when that was?

Defective products need to be returned in a timely manner. And your post is full of attitude. The same I am sure you gave each rep you got on the phone.
azspots on 2010-01-15:
So, you buy a cheap printer with expensive cartridges and complain about their cheap/not acceptable help. lol......okay.
CoonCatOne on 2010-03-10:
Azspot: I bought a Kodak printer because they advertised on tv that the ink was cheaper. It wasn't. Consumers should be able to buy a printer (at whatever cost), have it run properly and not have to mortgage the house to buy ink. Lexmark has cheaper printer(malfunctioning for me)so they try to make up the cost on ink. Consumers, except for sites like this, are in the dark.
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Expensive Disappointment
Posted by on
LOS ANGELES, CALIFORNIA -- I purchased a Lexmark X5470 printer a few months ago and have had nothing but headaches and hassles over this expensive piece of crap! I was told by the Sales man at Circuit City that the ink lasted longer than Cannon and HP printers (which they did not) and that you could easily get the ink cartridges refilled at a local Walgreens at a fraction of the cost. The ink goes quick, with only printing a few pictures and a couple of directions from Google Maps and some documents(in black and white mind you) it ran out. I went to replace the cartridges and it cost me $68.00 dollars.

I replaced the ink cartridges and the first thing I get is an error code, I tried replacing the ink cartridges again and even tried re-installing the software to correct the problem to no avail. It is an all in one printer -Scanner, copier, fax machine, printer...but when the machine has a printing code error..you guessed it the rest of the machine will not work rendering it useless.

So if it is low in ink (b/w or color) it will not let you scan, copy or fax although you are not even trying to use the print mode! I have just come the conclusion this machine is a piece of crap and would not waste your hard earned money or time on this product.I have friends that had the same problems with Lexmark products and printers. I also found out that the printer is set up to indicate if the ink is Lexmark ink or not and if you had the ink replaced at a Walgreens or any other service center that can refill your ink cartridges, the printer will not work!

So, you are forced to buy their over priced inks that don't last very long and again no other aspects of the machine will work either. This machine has proved to be a very big and costly mistake, I would not recommend Lexmark printers to any one. Since the disappointment with Lexmark my family and friends have heeded warning and steer clear of Lexmark products. I also tried contacting tech support and the company it's self with not much luck, answers or other wise.
     
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azspots on 2008-09-09:
I bought a Lexmark x1270 or something close. It was cheap (this should have been my 1st clue) at Walmart. Ink basically evaporated, even replacing cartridges brought unsatisfactory results. I threw the piece of crap out and bought a Canon Pixma - which ROCKS!!
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We Bought Problems with this Printer
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LEXINGTON, KENTUCKY -- We bought a new Lexmark printer (model X2670)for our pc. It worked fine for about 6-8 months and then we started getting an error code (clr20r3)on booting the computer and on trying to use the fax or scanning mode. We uninstalled the software and reloaded it to no avail.
We called Lexmark and spoke with Joseph for the better part of an hour. We permitted him to have remote access to our computer (while I bit my fingernails!)and he tried to reload the software to no avail. It ended with him wanting to restore my computer back to the time that it worked, which I did not let him do, due to all the important documents I have on my computer. He ended up saying that this was a Microsoft problem. Hasta la Vista with the problem unresolved.
We took the printer off and loaded another HP printer and I have no problem with it. My husband (somewhat of a guru) says it is not a Microsoft problem. By googling the issue, another person described the same problem as a software flaw. Makes sense.
Here is my bottom line: I can't use the printer and Lexmark can't fix it. If Lexmark can't fix it, why are they selling it? What recourse do I have on this computer to combat a software flaw. I'm not happy with Lexmark as a product.
     
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Anonymous on 2010-03-10:
So the Lexmark techs are wrong, but a stranger on the internet is an expert and has to be right? Your husband is a guru yet can't fix it either?
CoonCatOne on 2010-03-10:
Someone posted the following: "So the Lexmark techs are wrong, but a stranger on the internet is an expert and has to be right? Your husband is a guru yet can't fix it either?" My husband is knowledgeable and can fix many things but he cannot fix software flaws. I'm not sure what the point was of this responder, other than to insult.
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AUSTIN, TEXAS -- I bought a new Lexmark printer for $26, thinking that it would come with both ink cartridges. So I opened one ink cartridge, and realized that there was no black or photo. I tested it to see if only one is needed, but when I printed one word, instead of being black and good quality, it's quality was very poor. The other day I took it back to return it, and they would not take it back. They said once the ink is opened, we can not take it back. I told them that there was no other ink cartridge, then they pointed out in very very small and unreadable print, it said only color ink included.

Then they called someone over, but they never came. Then they wasted one hour of our time and still did not take the printer back!
     
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Suusan B. on 2008-02-25:
A Lexmark printer - - with ink cartridges - - for $26.00?
CrazyRedHead on 2008-02-25:
You get what you pay for.
Anonymous on 2008-02-25:
Why not just buy some black ink? The cartridges that come with new printers come with very little ink in them anyway. Printers are all but free, they make the money on the ink.
Anonymous on 2008-02-25:
Good info superbowl... people often don't realize that.

[mad and furrious] - Who's your complaint against. It sounds like your beef is with a retailer not Lexmark.
MRM on 2008-02-25:
Go to supermediastore.com for great prices on ink cartidges.
Anonymous on 2008-02-25:
Super, I voted you BA.
Anonymous on 2008-02-25:
Thanks Lid's! That was a great race for Carl Edwards. Think his team has built the perfect car.
amarys05 on 2008-09-09:
Why is this person complaining to LEXMARK when it should be to the sTORE too?
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