Just ordered ink online from Lexmark. They requested a physical address for shipping. Got email showing ink shipped by UPS to a postal drop off point, and then shipped to me by us mail. If informed them that I will not get the shipment as I have a postal address in a different town. They refuse to do anything, and said I must wait for the ink to be shipped and then returned to them, then they will issue a credit or reship again. In the mean time I am about out of ink and don't have cash to purchase more at this time. I plan to take them to small claims court for the rude service and keeping my money tied up due to a mistake they made in choosing the wrong type of delivery service. They say they want to help me out, but refuse to do anything when I have contacted them. My advise to all is don't buy your ink from Lexmark online, and if possible get/use a different brand printer all together. ANyone else with Lexmark customer service complaints, please chime in as its the only way to let people know and send them a message.Add reply
ARIZONA -- I own an E Machine PC.It came with a Lexmark Z22 printer.Half the time I cannot get it to print.Keeps telling me to "load paper in the auto feeder".I try loading even one paper at a time to get it to work.Sometimes it works and most of the time it does not.This printer is the sorriest piece of JUNK I have ever used.I intend to spend a few more bucks and get an HP.In my opinion Lexmark printers would make great boat anchors. 11 Replies - Latest reply on 10/14/2006Add reply
If you want a printer that lasts just 15 months this is the one to buy. Add reply
I've always used HP printers and never had a problem. Recently my house burnt down and my HP was melted along with it. The insurance guy gave me some sheets to fill out for inventory but I had so much ... read full review4 Replies - Latest reply on 10/22/2009
LOS ANGELES, CALIFORNIA -- I purchased a Lexmark X5470 printer a few months ago and have had nothing but headaches and hassles over this expensive piece of crap! I was told by the Sales man at Circuit City that the ink lasted ... read full review1 Replies - Latest reply on 09/09/2008
AUSTIN, TEXAS -- I bought a new Lexmark printer for $26, thinking that it would come with both ink cartridges. So I opened one ink cartridge, and realized that there was no black or photo. I tested it to see if only one is needed, but when I printed one word, instead of being black and good quality, it's quality was very poor. The other day I took it back to return it, and they would not take it back. They said once the ink is opened, we can not take it back. I told them that there was no other ink cartridge, then they pointed out in very very small and unreadable print, it said only color ink included.
8 Replies - Latest reply on 09/09/2008Add reply
Then they called someone over, but they never came. Then they wasted one hour of our time and still did not take the printer back!