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Window problems with 2007 ES 350?
Posted by Rkh340 on 08/22/2010
I wondering if any other Lexus 350 owners have experienced the same problem I've had. That is, the "clips" that hold the passenger and driver's side windows in the track break for no apparent reason. This on a 3 year old car. The result is the window jumps out of the track and appears to be falling off the car. This happened to me the first time with the passenger window while driving on the Cross Bronx Expressway in NYC. Two months later, the same thing happened while driving at 65 MPH on RT. 91 in Vermont. The first time, the sales manager at the service center contacted Lexus on my behalf and got them to agree to replace the window free of charge. I had to pay the labor costs. Not happy about that, but okay. Now, 2 months later the same thing happens on the driver's side and Lexus won't admit that there is a problem with these clips. I'm dealing with them to come to a resolution, but I wondered if anyone else has experienced this same window problem.

     
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Posted by Barry on 2011-06-25:
Just happened to our 4 year old ES350 - rediculous for this to happen on a Lexus
Posted by D. Carol on 2011-07-05:
I rolled down the passenger side window of my 2007 Lexus 350 and the window came off track. The clip that holds the window in place broke. The window jumps out of the track as I attempted to roll it up and appears to be falling off the car. This is a windown that I seldom even roll-down. I contacted the Lexus dealer and was told the price of the window is $441 plus labor.
Posted by Katie on 2011-08-15:
Just happened this weekend to me, BOTH front windows. Both clips are broken. And sad to think that I have to replace the actual WINDOWS because the clips are molded to them and are not sold separately. I'm trying to see if my glass coverage will cover this... we'll see.
Posted by JEL on 2011-11-01:
Bought my used 2007 ES 350 2 months ago of course it came with a 30 day warranty. Same thing happened to me on the passenger side.
Posted by WD Brown Naples, Fl on 2011-12-24:
Same thing happened last Sat on my 2007. Passenger side clip broke. Cost me $735.00 to replace. The same time I was at the dealer getting it repaired, another guy came in and his same model/window had just broken. It's a defect by Lexus.
Posted by April, FL on 2012-01-14:
I bought my 2007 350 used last summer and had read reviews prior to purchasing that the Lexus had this issue. Sure enough, the first time I had a passenger in the car who rolled down the window it came off track. I was able to put it back and since haven't used that window. I'm going to the dealer today to get an estimate on fixing it, though it seems Lexus should resolve this issue.
Posted by lunker20 on 2012-04-11:
I had the same problem with my 2007 ES 350 with 29000 miles. The window fell into the door panel while the wife was driving and she lost control of the vehicle and almost hit another vehicle. The plastic mounting tabs on the windows and the window regulator are defective on these vehicles. This is grounds for a Safety Recall. Toyota was hit with one in 2008 for a similar problem with window regulators (08V16200). I would strongly recommend that anyone affected by this arrogance by Lexus to fix their design/quality problem register a complaint with www-odi.nhtsa.dot.gov/VehicleComplaint.
Posted by Serge on 2012-07-10:
We have a 2007 ES350 and our passenger window won't close now without help. There is a Lexus technical service information bulletin L-SB-0003-09 about this problem. Covered under warranty only!A change was made to cars after a certain VIN number!
Posted by Charlie at NJ on 2012-07-28:
That's exactly the same problem with my 2007 Lexus ES350. It already happened to the drive side window twice within the warranty period and recently to the passenger side. Related repair estimate from a local Lexus dealer was very expensive, approximately $740. This appears to be a chronic problem with the car from the beginning, and most likely due to Lexus's design or quality defect. I think that Lexus should help the affected customers resolve this quality problem effectively and generously.
Posted by Ed in FL on 2012-08-01:
We purchased our ES350 in March 2007 and it has been flawless until now. The plastic front clip that holds front passenger window in place broke and now we can't close the window normally. I think $700 to replace the entire window is unreasonable given that Lexus could sell the plastic clip. A better solution may be to use a clip that won't break.
Posted by Thatzall on 2012-09-14:
My passenger window broke as described and was replaced by Lexus free of charge. The dealer admitted that there was a defect but that it was not announced to the public because it was it considered a safety issue.
Posted by Miguel on 2012-09-28:
Same thing happen to my 2007 Lexus 350. The window will go down,but won't close back the proper way. Is it still covered pass the warranty? Let me know. Thanks
Posted by Jim on 2012-11-27:
Same thing just happened to me on my 07 Lexus ES 350. I wonder if this will happen to all of the windows? Sounds to me like a defect. Lexus should pay for this. My total cost is $500 to replace at an independent repair place.
Posted by Daniell on 2012-12-07:
Same thing just happen to my 07 ES350 . Trying to seek help from Lexus to replace the window, total cost to fix this defect is $702.00 an thats just for the passanger side. Lexus we need you....lol.
Posted by Tom, FL on 2013-02-16:
Glad to see I'm not alone. My dealer said it would need to be replaced and I imagined the $700-800 range as they can't open the hood without charging me $200 for something. I'm curious from "Thatzall" above which dealership he used? Maybe I'll call Lexus corporate and see if they can help. Appreciate the comments...
Posted by Eddie 2013-03-13 on 2013-03-13:
Same thing happen to me and my 2007 350 ES:I. That is, the "clips" that hold the passenger and driver's side windows in the track break for no apparent reason. This on a 3 year old car. The result is the window jumps out of the track and appears to be falling off the car. This happened to me the first time with the passenger window while driving on the Cross Bronx Expressway in NYC.
Posted by mike on 2013-03-28:
It's happened to me twice. Once on the passenger window and 2 months later on the drivers side. I spoke to Lexus and they denied ever hearing of that problem before. There seems to hundreds of complaints around the internet about this.
Posted by Emily T. on 2013-04-29:
The plastic assemble that holds the window was broken as was described by the dealer was replaced under warranty in 2007. Now -2013- the passenger side seems to have a another window problem
Posted by Kay Steele on 2013-05-04:
I bought a 2007 IS used and for 29 months I had no issues. I have no children and rarely roll all the windows down. I tried one day and it just will not
go down. I hate it when something on my car doesn't work and I was curious on the repair cost. Lexus usually takes a big chunk of my savings.
Posted by Tim S on 2013-05-05:
I just had the same problem. Window just stopped working correctly. I was told it was broken clips and that the repair cost would be about $800. You would think Lexus would build more quality or at least repair their defective workmanship.
Posted by Leo on 2013-06-05:
Just had the plastic tab on the passenger side window break on my 2007 Lexus ES350 last month. I have the extended warranty on the car and I am waiting to see if Lexus will cover the repair. It is not what I expected in a Lexus!
Posted by Tee on 2013-07-06:
Just had the paaseger side window break on my 2008 Lexue ES350. No extended warranty and Lexus wants to charge 600 dollars to replace entire window. A complete rip off. I've never heard of anything like this before and I'm surprised that Lexus isn't responded differently. I'm no longer proud to own a Lexus.
Posted by Mike on 2013-07-28:
Just had the passenger-side window stop working (out of alignment) on a ES350 2008 model. Seems like this only happens to 2007 and 2008 versions. I haven't yet gotten a quote, but will first go to an auto glass shop for advice.
Posted by Edouard on 2013-07-29:
Just had the passenger side window break on my 2007 Lexus ES350. I was told it was a broken clip the whole window has to be replaced. Still looking around to see how much it is going to cost to repair.
Posted by Linda on 2013-07-29:
I have a 2007 Lexus 350 also and I have loved it. That was until about two years ago when the drivers side window broke. It was also the clip, which I was told was made of plastic. It was still under warranty so they fixed it for free. I was told it would have cost $700. Today I had the passenger side window fixed at my expense for $600. When I wrote to Lexus and complained they apologized for my "inconvenience". It was a one line apology that was not exactly sincere. That is why I looked online for a place to complain and found this site. I had loved my car but am very disillusioned with Lexus. I cannot believe they used PLASTIC to hold up the windows!!!!!
Posted by EBONI on 2013-07-31:
samething happened to my 07 lexus es 350 both windows it has to be a defect this REALLY SUCK
Posted by Gail Schultz on 2013-08-04:
Just had my Lexus 2007 window repaired at Parl Places Lexus, Plano, Texas. $805.00!!! I will not go back to them but will fine a window place to have the work done. This needs to be a recall from Lexus!! My car has 42,000 miles and in the garage all the time!!
Posted by mick clary on 2013-08-05:
my front passenger window just broke it is the plastic clip i have 39.000 miles on my 07 es350 plus thay know thay have a problem with that not counting the noise when backing up this really sucks lexas !!!!!!!!!!!!
Posted by Ruth on 2013-08-26:
This just happened to my Lexus ES 350 and I am getting a very expensive quote to get it fixed also. Perhaps with all these other comments Lexus will be willing to work on the cost of fixing the window.
Posted by FrankL on 2013-08-30:
I bought my 2007 Lexus ES350 certified preowned two years ago and I enjoy the car. My driver's side window just broke like described above. I was wondering if this repair is covered by the warranty.
Posted by VincentL on 2013-09-09:
I wanted to chime in on this too - I too have a 2007 Lexus ES350. I've been driving around with my passenger window tab broken- it had jumped the track (I managed to get it closed - and haven't used it since). I haven't taken it back to service - and DO NOT plan on buying another Lexus, unless they fess up and admit this is a defect. Clearly they either used a very cheap plastic on the tab, or the tension on the window motor is too strong (or both) - and puts undue stress on the tab. Either is unacceptable. I will be a very loud detractor. My other car is also a Toyota - and I've found that any part that moves regularly in the car has broken - from privacy screens, automatic seat lifts, even the cover on the AC outlet. Toyota has obviously been using cheaper and cheaper materials to increase margins - and it's starting to show.
Posted by pat on 2013-09-17:
it happens on the es 350 also
Posted by ben on 2013-09-17:
does it on a 2009 also
Posted by xtina on 2013-09-26:
Happened to me right after I bought the 07 lexus gs and they wanted 600$ for a whole new Window coulnt afford so a independent person fixed it but only temporary and now it fell threw again n still cant afford the $600 right now. So driving with no window now on driver side. $800 car payment $200 insurance for a car thats made so crappy. I got ripped off. Never going with lexus again.
Posted by Andreia on 2013-10-26:
Well, I purchased my 07 ES 350 last march with less than 70,000 miles. I felt it was a steal. Well, now it is October and I am faced with the same issue! I am so aggravated and disappointed. I went to the dealer and was told the repair would be almost $700! I called corporate and was basically told that being that I didn't buy my car from them and it is out of warranty, I am out of luck! To make matters worst, I left another item accidently that cost me over $300 as they said custodians probably threw it away. Well, I ended up calling a glass company and they're going to fix if for almost $300. Lexus should be made to fix these vehicles!! Ugghh!
Posted by Brian on 2013-11-15:
Add one more broken window tab, and another $540 in Lexus' pocket, to this list!
Posted by Sam on 2013-11-24:
I have same issue with front passenger side window of my 2008 ES 350. When i approached Lexus dealer they are asking around $700 to replace the window glass. I was expecting good quality from Lexus. It really sucks!!!!
Posted by Bobby on 2013-12-01:
I bought used Lexus ES350 4 months ago. I thought Lexus would build reliable car because it is expensive vehicle but my driver side window broke for no reason. My car mechanic told me that there are two plastic piece holding the windows are broken. When I went to Lexus dealer they said I have to replace the whole window to fix the problem. I see lots of people having this problem. I wish Lexus admit this is design fault and fix the problem for free.
Posted by Chris on 2013-12-15:
Same thing here, driver side window. The two plastic tabs holding the window have broken and we can no longer use the window, at least until it's fixed. Unfortunately, Lexus does not have enough integrity to not only admitting this aspect of "cutting corners" was a failure, but also offer a solution to repair/resolve this problem for its customers. I guess we were the fools to have fallen in the trap, thinking these "luxury" cars were worth the money spent. But in the end they have lost a customer and I will spread the word about the hidden cost cutting measures Lexus takes to build their vehicles. It's not what's on the outside, it's what's inside that really matters. Lexus, you have failed.
Posted by Eydie on 2013-12-28:
Well, add me to this list. The same thing happened to my right side passenger window on my 2007 ES350. I called the local salvage and they're getting me a window for $200 plus $85 install. Better than what the dealer wants...that's for sure!!
Posted by dan on 2014-01-28:
My 2007 Lexus ES350 just had the same problem on the right-front window.
after inspection, my mechanic told me that the plastic mounting tabs holding the window were broken. I called Lexus Customer Service 1 (800) 255-3987.
they said they haven't received enough complains on this problem to justify a recall. We should all call Lexus to file a complain.
Posted by Kim Pham on 2014-02-10:
I have same issue with front passenger side window of my 2007 ES 350. for now I just don't roll down my passenger side window. But that's not the reason I post this message on here, my reason is can we all together asking Lexus or they can do anything about this issue? It don't have to replace the whole glass, how about a metal clip to replace the cheap plastic one. Seems like a lot people who owned a ES 350 have the same problem. It's a nice car I love it but just paid $800 to replace a cheap plastic clip is rediculous and that is Lexus designed fault. If not we will never touch a Lexus again. Thanks, Kim
Posted by tammy franklin on 2014-02-12:
Same thing 2010.
Posted by g smith on 2014-03-17:
Last year (2013) passenger window came of the track. Repaired at private garage. $300 This year March 2014 driver's side window same problem. Will probably be another $300 repair. As to comments about never touching another Lexus again - Don't cut your nose off to spite your face. Try living with some of the products from Europe or US.
Posted by Beth M on 2014-03-20:
I'm so angry with Lexus right now. Within a 2 week period, first the driver's side window and then the passenger window mechanism broke. Same problem as all the other posts here. Cheap plastic clip breaks. It's attached to the window itself such that the entire window has to be replaced. $500 per window! With no recourse! Arrgh!!!
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Major Issues with the 2007 ES 350 Sound System
Posted by Snapper1200 on 05/18/2006
MIAMI, FLORIDA -- The Relentless Pursuit of Perfection...indeed.

I wanted to write to espress my extreme disappointment in my Lexus driving experience. I have always heard and read about all the great things Lexus has to offer in their vehicles, so when it was time for me to lease a new vehicle, Lexus was one of my top choices. And when I went into the showroom to look at the models, I was pleasantly surprised to find the new 2007 ES 350 model. I test drove the car, negotiated a price and made the deal. I was very excited to drive out from the dealership with my beautiful, new Lexus.

I should have known to be more careful when I test drove the car. When I did, I noticed the sound system sounded quite bad. There was a lot of rattling and vibrating on any song that had any sort of "lows." I thought it might be just that one vehicle that had the problem so I checked the vehicle I was to take home to find that it seemed to have the same problem. But I was so caught up with the idea of my new Lexus that I didn't pay enough attention at the time I drove the car home.

I brought the car back the next day to the service department and explained the issue. The service advisor agreed that therewas something wrong with the sound. I left my new car there for a week. Anybody who has bought or leased a new car knows you want to be driving that car, not leaving it at the service department one day after you took it home.

Anyway, I got a call from the service advisor telling me there was nothing they could do. I was shocked. I spoke with the manager, and we went together to listen to yet another ES 350 on the lot. He agreed with me (as anyone should who even bothers to listen to the sound system on this vehicle) that there was much vibration and distortion. He told me that Lexus would not allow them to change anything because they did not agree that there was a problem with the system.

At this point I began to get angry. How can Lexus, a company known for luxury and quality, be so proud (or better yet so arrogant) that they will not admit that there is a problem or attempt to fix this issue? I have had cars from VW, Honda, Ford, Infiniti, Acura and now from Lexus, and this is truly and without exageration the worst sound system I have ever heard on any vehicle I have ever owned or leased. It is entirely unacceptable that Lexus would release a product like this with all kinds of amenities (including a port for your MP3 player), and it is entirely unenjoyable. Did anyone bother to test this portion of the car and the effect it might have on anyone who turned the radio on?

The manager at the dealership suggested that Lexus doesn't expect their customers to listen to any bass-heavy music. I was surprised by that comment, and then I had to laugh. I listen to all different types of music, and I get great enjoyment out of it. Now every time I turn the radio on to listen to a CD or a song on my iPod it becomes an irritating experience. I even tried to listen to Sade (jazz) and found the same problem. Try this test. Listen to Sade's "By Your Side" on volume level 35 and bass level 0, and you will find the same irritating distortion and vibration. That's with "0" base.

I will assume by now you have a good idea of my feelings regarding my Lexus experience. Entirely disappointing. The vehicle has it's good points including the beautiful new styling and decent power, but once I turn on that radio all of that is eclipsed by the intolerable low quality sound system it ships with. I'm not looking for some hooked up competition sound system. I'm looking for something that I can listen to while driving without the hairs on the back of my neck standing up (that is a negative). I'm looking for the supposed and expected Lexus quality. I am not getting that right now, and it certainly leaves a bad taste in my mouth only 395 miles into my Lexus experience.

PS: I do want to say that the dealership employees were very polite in dealing with me and this issue. They were not very helpful (and I can't say how much of this can be attributed to what they are allowed to do), but they were polite.
     
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Posted by rhondam718732 on 2006-05-18:
So can you out in another system and avoid this distortion issue? If so, sounds like it's worth the $ to you to do so. As far as your overall unhappiness...you said you noted the bad quality in the test vehicle as well as yours before you bought...buyer beware right?
Posted by Anonymous on 2006-05-18:
Well, when dealing with any type of rattling, the most common problem is some plastic piece is vibrating on an adjacent plastic piece, thus making an awful buzz. If this is the only problem with the car, maybe a little foam tape on the overlapping panels would solve the problem for a few dollars. Hopefully this will be a quick fix, since the electronics should be fine.
Posted by glc on 2006-05-19:
Snapper: It is very surprising that a car that offers such amenities as : a pre-collision system (employing a front-mounted radar sensor),backup video camera and intuitive parking-assist, would utilize sub-par woofers in their sound-system. If you can afford the $40K + price-tag, and afford using premium gas (as the ES350 requires that) , you can afford to bring it to a reputable after-market sound-shop, that can upgrade the speakers.
Posted by snapper1200 on 2006-08-07:
Response to rhondam718732:
At this point the only solution to the problem would be one that I came up with myself. The dealer and Lexus itself will not be doing anything to fix the issue. The dealership manager and the service rep both noticed there was a problem with the system pre- sale and suggested that they should be able to fis the issue. This never happened. This is a principle issue.

Response to ibdami21:
I do aprreciate your suggestions. I took the car in to a sound system shop where this is all they do and offered them that exact suggestion. I was informed that they could not remount the speaker with padding and that this specif speaker is built the way it is (no cover - open back) and that it is not mounted correctly. Maybe they were just trying to sell me something more expensive, but they thought they could not "fix" the problem.

Response to glc:
I was as surprised as you not only at the fact that this car with so many nice amenities and advanced technological qualities could go on the cheap with their sound system, but even more surprised at their lack of customer care. I have communicated with them from the beginning of this "problem" and have had no luck with them. I actually feel that the person I have been dealking with is basically incompetent. I say this because they seemed to not even be reading the information I sent them. Her replies made no sense and did not match the content of my complaints.

Regarding what I can afford to do to fix issues with this car, that has nothing to do with it. Yes, I can continue to spend money on a car that is supposed to be top quality, but it is a matter of principle. Why should I spend $1 more than I already did on a high end vehicle? And even if I wanted to do so, Lexus (and other car manufactures) doesn't allow you to spend the money on that specific feature unless you go up to another package that costs $4500. That is not something I want to do or should have to do.
Posted by nola70124 on 2007-06-13:
snapper, i am experiencing the same problems with my mark levinson speakers on my 2007 gx470. only, the rattling occurs every now and then; of course, the mechanics at the dealership (new orleans lexus) cannot duplicate the problem. it occurs with every genre of music, classical, jazz, rock, and on my ipod attached to the mp3 outlet. i have two small children and my rep at the dealership thinks the problem is from turning the bass up??!! because the problem is erratic, i would almost prefer to have your problem so at least i could prove to them that i'm not crazy. but i plan to buy that sade cd to see if i can't get the fellows at the dealership to believe me...
Posted by Racheal on 2008-09-11:
Are you tone deaf by now?! I own a 2008 ES350 and have my stereo at about 15 on the volume. At 35, it's extremely loud. No wonder you have rattling of the speaker panels!!! I imagine the other competitors out there will have the same problem when you crank the system so loud. I suggest you do a bit of research and common sense before sounding like an idiot at Lexus. You can use a sound deading material like "Dynamat" around the "buzzing" panels. It will essentially absorb the vibrations caused by the resonance of the speakers!
Posted by THOMAS on 2012-09-09:
There is a product you can install called Dimat an another shown here on utube
http://www.youtube.com/watch?v=tA_Gen-b7PE
Posted by Jeff on 2013-05-03:
Hey Racheal, really calling someone an idiot....if you like your music at 15 volume that is great, each is own. I have a Lexus and the system is terriable and it is a Mark levinson and Lexus is a nightmare to deal with. If your calling people a idiot don't waste your time writing comments we do not want to read them. I am sure their are things you do the people would love to call you an idiot. From all my year driving luxury Vehicle Lexus has been the worst customer service I have ever dealt with. Buyer beware. Look at all of Toyota and Lexus recalls lately.
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2007 Es350 Only Had It 10 Months Broken Pax Window !
Posted by Braveheart97us on 02/24/2014
DALLAS, TEXAS -- I purchased a 2007 Lexus ES 350 in April of 2013. I have only had it 10 months. My husband rolled down the pax window and when he tried rolling it back up it seem like it was going to fall out ! He tried holding it while I gently push the automatic button and the window would not stop ...it just kept rolling down sounding as if it was cracking. When we tried to bring it back up slowly and in quick short increments it looked as if the window was going to come up and out!

I drove to work cold and just hoping it doesn't rain this week. I can not afford $700-$800! Called Lexus Service Dept. The young man knew exactly what I was talking about and said this is a frequent complaint! This is my only complaint since the months I've owned the car. I wish Lexus would cover the cost on the undeniable DEFECT.
     
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Posted by FoDaddy19 on 2014-02-25:
You might have only bought the car 10 months ago, but it's a 7 year old car, and it wouldn't be unheard of for a 7 year old car to need to a repair or two. I'm guessing you bough the car as-is or with just powertrain warranty. If that is the case the repair of the power window regulator/motor assembly will be your responsibility.
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Lexus Brakes
Posted by TRG on 11/30/2009
LAS VEGAS, NEVADA -- We bought 2007 Lexus ES350 from Lexus of Las Vegas back fall of 2007 and the car is loaded and was sold me on the handling and we thought quality of Lexus until recent we started hearing squealing from the REAR brakes when we're backing up. The car still under warranty but the service manager say's this is a common issue with Lexus because they put soft pads on the car to prevent rotor damage and the consumer is responsible for replacement. I find it very hard to believe this normal wear of ANY vehicle rear brake let lone a Lexus. Has anyone else had this problem and if so did your dealership replace the brakes without charging you? REAR BRAKE'S........come on.

     
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Posted by JR in Orlando on 2009-11-30:
Don't back up, that will stop the squeal. You have driven the vehicle two years, what 20,000 to 30,000 miles. Pads are wear items for which you are responsible under most warranties.
Posted by redmx3racer on 2009-11-30:
Yes, and Toyota brands are also known to put "soft compound" tires from the factory as well on some models that you don't get any miles out of-and you have to pay to get new tires at say, 16K. Then you buy replacement tires that are not as soft (read-a higher mileage tire) and you get more roadnoise and a harsher ride.
Wearable items and fluids are not covered by warranty.
Posted by PepperElf on 2009-11-30:
hmm. never heard of that.
then again my toyota is used but i think it's the original tires still. one had a rim-leak but it was fixed.

but brake-pads are not warranty items
they do wear down over time
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