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Do Not Buy From Lexus Of Austin! Lexus Of Austin Certified Damaged Lease Turn in With $10,000+In Damages Beware!!!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

AUSTIN, TX -- Lexus of Austin sells wrecked lease turn in that had $10000+ in prior collision damage lease turn in. They refuse service due to buying from another Lexus dealer.

From sales to service Lexus of Austin is garbage! If you want to buy a car with major prior collision damage Lexus of Austin is the place to buy their garbage vehicles they sell!

Lexus of Austin certifies vehicle with extensive body repairs and collision damage with collision work of $10000+ vin: 2t2zk1ba6ac019717 2010 Lexus rx350 lease to Lexus of Austin in October 2012. The vehicle has had the following repairs done: hood repainted, front bumper replaced/replaced/drivers side fender replaced/painted, passenger front door repainted/blended, rear passenger door skin replaced/painted/ rear quarter panel painted, rear bumper replaced. Multiple suspension damage also. This car has been to the body shop 3+ times with total amount of damages exceeding $10000.00. The collision damaged was disclosed to randy (deleted) our sales consultant. He gives us a very low trade-in value and told me that the vehicle would go to auction and could not be certified by Lexus. To my surprise I see it listed for sale on their website as ?certified pre-owned? I checked the service records and it was in fact certified by Lexus of Austin

absolutely the worst sales and service experience at Lexus of Austin. They will screw you over. They will not deal on any of their new vehicles and will charge thousands more than the competition even when a quote is shown by a competing dealer. Michael (deleted) the sales manager at Lexus of Austin immediately because very rude and defensive when a competing quote from another dealer is shown. He told me I should "trust" his pricing and that we are friends and I should not get quotes elsewhere. He claimed the other dealer was losing money. The service department is a joke. I brought my brand new Lexus in for servicing to program another key. I received a bill later from the service advisor Jason [snip] for a hour of labor to program a key. A key takes 10 minutes to program. I never signed anything with them authorizing the labor charge. When I discussed these concerns with the service manager eddy (deleted) he told me their is separate pricing for his services if I purchase my vehicle from another dealership. He later refunds it after I told him I was going to call the corporate office. They then call me into their office and my sales consultant randy (deleted), Curtis (deleted), and the general manager Steven [snip] corner me in their office and harass me for buying my car elsewhere other than Lexus of Austin and for reporting this to the Lexus corporate office. They tell me never to bring my vehicle to their service department since I bought it from another dealer and never to step foot on their property again. They told me since I bought the vehicle in Dallas to service the vehicle in Dallas. Do not buy from Lexus of Austin! I have personally saved thousands by buying from Sewell Lexus in Dallas. Lexus of Austin apparently doesn't service vehicles that were not bought from them. They will give you a hard time and harass you if you service your vehicle at Lexus of Austin and not buy the car from them. Buy from Sewell Lexus in Dallas.

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Lexus Of Austin Sells Certified Lease Turn In With $10,000+ In Damages
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

AUSTIN, TX -- Warning! Lexus of Austin sells certified pre-owned vehicles with $10,000+ in damages!!

Curtis [snip], Eddy [snip], Michael [snip], Steven [snip] and Randy [snip] will screw you over! Do not buy from Lexus of Austin!!

Go to Sewell Lexus in Dallas save thousands with superior customer service!!! Sewell does not sell wrecked certified garbage like Lexus of Austin does!

Lexus of Austin certifies vehicles with extensive body repairs and collision damage with collision work of $10000+ vin: 2t2zk1ba6ac019717 2010 Lexis rx350 lease to Lexis of Austin in October 2012. The vehicle has had the following repairs done: hood repainted, front bumper replaced/rebar replaced/drivers side fender replaced/painted, passenger front door repainted/blended, rear passenger door skin replaced/painted/ rear quarter panel painted, rear bumper replaced and multiple suspension damage.

This car has been to the body shop 3+ times with total amount of damages exceeding $10000.00. The collision damaged was disclosed to Randy [snip] our sales consultant. He gives us a very low trade-in value and told me that the vehicle would go to auction and could not be certified by Lexis. To my surprise I see it listed for sale on their website as certified pre-owned I checked the service records and it was in fact certified by Lexis of Austin.

This vehicle was certified per service records on 10/22/2012. Absolutely the worst sales and service experience at Lexis of Austin. They will give you a bad deal and are not service oriented. All Lexis of Austin cares about is the sale. They will have no problem taking your money. The problem is after the sale they do not care because they have your money. They will not deal on any of their new vehicles and will charge thousands more than the competition even when a quote is shown by a competing dealer. Michael [snip] the sales manager at Lexis of Austin immediately because very rude and defensive when a competing quote from another dealer is shown. He told me I should trust his pricing and that we are friends and I should not get quotes elsewhere. He claimed the other dealer was losing money. The service department is a joke. I brought my brand new Lexis in for servicing to program another key.

I received a bill later from the service advisor, Jason [snip] for a hour of labor to program a key. A key takes 10 minutes to program. I never signed anything with them authorizing the labor charge. When I discussed these concerns with the service manager Eddy [snip], he told me there is separate pricing for his services if I purchase my vehicle from another dealership. He later refunds it after I told him I was going to call the corporate office. They then called me into their office and my sales consultant Randy [snip], Curtis [snip], and the general manager, Steven [snip] cornered me in their office and harassed me for buying my car elsewhere other than Lexis of Austin and for reporting this to the Lexis corporate office. They told me never to bring my vehicle to their service department since I bought it from another dealer and never to step foot on their property again. They told me since I bought the vehicle in Dallas to service the vehicle in Dallas.

Do not buy from Lexis of Austin! I have personally saved thousands by buying in Dallas. Lexus of Austin apparently doesn't service vehicles that were not bought from them.they will give you a hard time and harass you if you service your vehicle at Lexis of Austin and not buy the car from them. I have completed 25+ vehicle transactions with Lexis of Austin and without any doubt they are one of the worst auto dealerships in the country.

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Deceptive car advertising
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ESCONDIDO, CALIFORNIA -- Long story short.

Do not buy a 2019 Lexus ES350 F Sport from Escondido Lexus dealership or any other in the United States. Their much advertised Lexus Safety System+ 2.0 is a fraud on this car model. (“Consumer fraud occurs when a product or service does not perform as advertised”.)
The “Road Sign Assist” does not work no matter what you do.
Lexus so called “Technology Specialist” and Lexus engineers are unable to fix the problem as of January 9, 2019.
I bought a 2019 brand new one for over $50,000 on November 14. 2018 and the system has not worked from day one, even that Lexus advertisement shows a photo showing a red stop sign on the head up. Nice photo shop Lexus.

I have been in contact with the Lexus dealership and Lexus Head Quarters since I found out the system just does not work, and all I have gotten is a run around.

If you want further information feel free to call me

Peter Desser
(619) 829-3821

UP-Date:
On January 10, 2019 at 11:12 am I received a call from Lexus Escondido Technology Specialist Rick Barnicort telling me that the 2019 ES350 F Sport they sold me does not have the “Road Sign Assist” I paid for even that Lexus advertise it does and all my paper work on the car says it does. If this is not fraud, I don't know what is.

I will now file a complaint with the California Consumer Protection Agency and the Federal Trade Commission about the deceptive car advertising Lexus is doing.

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Best Lexus RX 350 Lease
StarStarStarStarStarBy -
Rating: 5/51

HAVERFORD, PENNSYLVANIA -- Our lease of 2015 Lexus RX 350 was a very pleasant experience. From the fair price to delivery was all accomplished quickly and professionally. We are pleased to recommend Wilkie Lexus Team as a preferred dealer. I have been shopping to lease a 2015 Lexus RX 350 and the best buying and leasing experience I found at Wilkie Lexus. Sales Team including Duey and General Manager Jeff Deren gave me the best lease rate in Tri-State. Thanks to the GM Jeff Deren for the deal we could not refuse. Three of my friends bought three Lexus this week from him. Highly Recommend A++++++++++++++++++++

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Do not know policy
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Rating: 1/51

GA, FLORIDA -- Lexus Chatham Parkway in GA. The manager Mike and his associates do not know Lexus policy. Make up thing as they go they do not have proper training for Lexus. They stand around all day smoking instead of learning the Lexus policy. They we lie and Rip you off. DO NOT BUY FROM THIS LEXUS DEALERSHIP. They are a bunch of con artist.

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Lexus Customer Service and Mark Levenson the Worst
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Rating: 1/51

BUFFALO, NEW YORK -- I am wondering how Lexus rates so high for quality and service. I have purchased a 2013 Lexus ES 300h fully loaded and have been very disappointed. I respect JD Powers results and this is why I picked the Lexus ES as it is highly recommend. The Mark Levinson system is the worst I have ever heard as a premium system. The response from Lexus has been terrible or lack of.

I have driven luxury vehicles for the past 25 years and Lexus has been the worst customer service Ihave ever encountered, and cannot understand how Lexus is so highly rated. I am not the only person that feels this way. After my situation I started to go online and found many other people with the same concern. I think when a company rates other corporations it should look at websites, forums and related blogs to get sense of customer satisfaction.

I have contacted Lexus every other day for three weeks before I received a reply from someone. I think when you look at the price of the Lexus ES, Lexus really cheap out, claiming heated wood sterling wheel, none of the wood is heated; ventilated front seats that do not work very well; no sunglass holder; no compass on the mirror if you upgrade to a GPS; very poor voice commands on the GPS system. The vehicle feels very cheap - when you close the door you can hear it is hollow. My vehicle is 6 weeks old and I have had the amp and sub-woofer replaced as it blew, and a door speaker and the system still sounds terrible.

My fear is if Lexus cannot remedy a stereo issue, what will happen when it is a really big issue. This has been the worst experience ever with a vehicle manufacturer.

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Vista Lexus of Woodland Hills CA
By -

WOODLAND HILLS, CALIFORNIA -- On May 22nd, 2009, I took my 2006 Lexus GS300 to Vista Lexus in Woodland Hills CA for service due to a recall notice I received regarding my vehicle. I was also experiencing some grinding noises whenever the car started. When I got to the service representative by the name of **, she advised me that there were two additional recalls on my car, which I never was informed about. I advised her of the issues I was experiencing with my car.

She advised me that I can pick up my car that night or the next day. When I went to pick up my car on the 23rd, I noticed that my silver wheels looked like they were spray painted black. The black looking substance only covered the front two wheels and only around the center of the wheel. I immediately informed the dealer the issue. They told there was nothing they can do about it because of the holiday, and that I should come back on the 26th when the service department was open.

So I went to the service department to resolve this matter. I spoke to a **, who was extremely rude and condescending. He brushed off my concerns and said "it didn't happen here, you must have driven it through acid or tar or something like that." I informed ** of the condition which I brought the car in for service and that his paperwork and record does not show that I had any marks or damage on my wheels. ** sarcastically told me "just because it wasn't marked on the inspection doesn't mean it wasn't there". The black substance is so obvious that I noticed it right away and so would anyone else looking the car with decent eyesight.

I called Lexus customer advocacy department and they were useless. I was told "it's between you and the dealership" and "we don't decide what happens." Not to mention they didn't follow up or return my calls promptly. My experience did not matter to Lexus and once again I was brushed off to deal with this on my own. Needless to say, I was humiliated at Vista Lexus in Woodland Hills CA and I would never return to this dealership or do business with Lexus. I will tell everyone about my experience with Lexus and urge them not to do business with Lexus.

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Kudos!!!
By -

CARLSBAD, CALIFORNIA -- I work for a local car dealership in San Diego and had ordered a new car. When the vehicle arrived all had been handled with the purchase, or so I thought. I come to find out my own dealership is now giving me 3k less for my trade than they originally said when I first ordered the new car 8 weeks prior! Mind you, the price they are now offering is $4000 back of book (4k less than what kelly blue book states trade in value is)and $10k less than what retail is (what they will sell it for) Needless to say I didn't buy the car!!!
Well, my car was out of warranty and I had $2500 set aside for a new car. I originally liked the Lexus, but being the loyal employee I am I went for the luxury sport sedan that we sell. I called up to Lexus of Carlsbad, quite a drive but I know a salesman up there, an aquaintence from years in the car industry. I told him the situation, how much I had down, the lease terms I wanted, the payment I needed and my trade info. He called me back within 10 minutes with different scenarios, all of which worked for me! They gave me 2k more for my trade than my own dealer site unseen, as well as the car for $500 under invoice! I drove up there that day after work, nervous that once I get there they would pull the old bait and switch and for one reason or another I wouldn't be leaving there with a new car. On the contrary, when I got there the showroom was gorgeous, the staff extremely polite, and my paperwork was basically done! I just had to sign a few things, my car was already detailed and gassed up. There were no hidden surprises, the payment actually ended up being 64 cents less than I was quoted over the phone! The entire ordeal from start to finish took maybe 30 minutes, and that includes them showing me how to use all the bells and whistles on the car. I would recommend anyone to buy at Lexus Carlsbad, see Joe Lazar, he is truly accommodating and probably one of the few honest salesman out there!

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Lexus Windshield Wipers
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CALIFORNIA -- I bought new windshield wipers and had them installed on January 30, 2006 at Lexus of Serramonte in Colma, CA. On March 10, 2006 at approximately 2:35 PM I picked up my six-year old granddaughter from school in Greenbrae (Marin County, CA) and was driving over Wolfe Grade (a two-lane road over the mountain) into San Rafael where my daughter lives.

It was pouring rain. The rain was coming down in sheets. The wipers stopped working. Just stopped. Both of them. There was no place to pull over even if I could see (no shoulder lane). I was petrified and my granddaughter was screaming. There was zero visibility in front of me. I put my head out the driver's side window and could just see the lights from the on-coming traffic. I was never so scared in my life. By some miracle I drove like this for several miles until I was able to pull over at the first house at the bottom of the mountain.

I got out (by now I am soaking wet) and checked the wipers to find that the right one (passenger side) had a piece of metal about 1/8 of an inch wide sticking out of the wiper blade that was stuck in the wedge between the hood and windshield, thus stopping both wipers from working. I pulled this stick out and the wipers started to work again. This thin stick is 18” long with a small notch on each end. I saved it.

I was shaking so badly I had to cancel all my plans for the day. I still can't sleep at night thinking of what could have happened and today had to get a prescription to help me sleep from my doctor (Dr. ** at CPMC in San Francisco). I intend to tell everyone especially at Lexus/Toyota about this so it won't happen again and perhaps kill people. Please acknowledge this incident.

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Lexus Rating:
Star Star Empty star Empty star Empty star
1.8 out of 5, based on 8 ratings and
28 reviews & complaints.
Contact Information:
Lexus
P.O. Box 2991-Mail Drop L201
Torrance, CA 90509-2991
1-800-255-3987 (ph)
www.lexus.com
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