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Control Knobs
Posted by Hotcook on 06/22/2010
Range was purchased from Sears in Rotterdam Mall on 6/7/09. Model #LRG30357ST, serial # 902KMFE10179. The part # in question is EBZ37189609. Since the purchase of the gas stove we have replaced 3 of the control knobs located on the front of the appliance. These control knobs regulate the gas flow of the stove burners. The plastic shafts on all of the knobs continue to crack and break with normal usage. The knobs become very loose and fall off of the shafts. The cost of each knob is approx $75 and we have ordered the extended service plan due to the continued defect of the knobs. The newly purchased knobs were covered under the 1 yr warranty but these new knobs are also breaking down as the original knobs had.

The initial product was not faulty as there seems to be a design flaw. Each new knob is not any better than the previous knob we replaced. The knobs continue to become loose over time and fall off of the front of the stove??

     
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Posted by Anonymous on 2010-06-22:
Those things are that flimsy these days?
It may not look that good asthetically but you could go to a hardware or some place that sells knobs for other types of electronics. You should be able to match some up with the stoves. A second hand appliance store with older parts might be a thought too.
Posted by Helpful on 2010-06-23:
Lakisha has a good suggestion. Take a knob to the Sears where you purchased it from. Compare it to other ranges and see if you can find one with some sort of reinforcement, even by another manufacture, that you can order.

Depending on its design, you may also pick up some small clamps at a hardware store. It could provide enough reinforcement to not have the knob break again.

Let us know how it turns out.
Posted by Clockspring on 2010-11-17:
What a relief! I was told by LG that I was the ONLY ONE IN THE COUNTRY that has called regarding a problem with the gas range knobs cracking. The original 5 knobs on my LRG30357ST gas range cracked within 5 months. A replacement set was received in June 2010 and they began cracking after 3-4 months. Just received my 3rd set of replacement knobs (with 1yr warranty about to expire). The cracking is clearly due to a design defect, where LG tried to marry a thin plastic stem with a metal insert, and the weaker plastic stem cracks in the same places every time, leaving the knob loose and wobbly. I asked LG to send a technician to my home to see the problem first hand. He came yesterday, saw the problem, and agreed it was a defect in the part. He then spent the next hour and a half in my home making multiple calls to LG customer service, technical support and the parts department trying to get someone to address the problem, but each time he was told that there has been no "bulletin" issued by LG's home office about this problem, so there is nothing they can do. There's no fix. A bulletin is not issued until enough people call to report the same particular problem, or until enough field technicians observe and report a particular recurring problem. So, the first ones to identify the problem are screwed. I asked if there is a replacement knob with a metal stem (what a concept), and I was told yes, then no, then yes, then no. Can't get a straight answer from anyone. I purchased my full set of LG kitchen appliances through Home Depot, and their suggestion was to just buy the extended 4yr warranty (reduced from $99 to $78 currently) for the gas range so I can get replacement knobs in the future if they continue to crack. With the knobs costing $63.66 each, it's probably the best option, but also frustrating to have to spend more of my money because they produced a defective product. Hmmm, let's save a dollar or two and make the most frequently used part of the range out of thin plastic...Not very smart.
Posted by trmn8r on 2010-11-17:
I had a similar issue with a Kohler kitchen faucet spray handle. Broke after a few years. I called, they pretty quickly agreed to send me a replacement, admitting that they had several complaints. They gave me a tip to help prevent it happening again. Through careful handling, it has not broken again.

Unless you are forcing these knobs once they have come to the end of rotation, it sounds like a design defect. The suggestions to use a different knob are good, but they may not match the stove.
Posted by Clockspring on 2010-11-21:
No, I'm definitely not forcing the knobs, it's a clear design defect that LG is not willing to own up to. The LG technician actually called to say he needed to come back to my home because they wanted him to test whether there was any resistance while turning the knobs when the burners were hot. He came, he tested, there wasn't. LG has given me every possible excuse, including that I'm cooking with the door open (nope), I have a damaged oven seal gasket (nope), and that I'm trying to turn the knobs without pushing them in first (nope). They even asked the technician whether I ("the customer") was fat! I guess they could then say I was possibly leaning on the knobs! The technician seemed to genuinely be frustrated with his own company's lack of customer assistance, and he suggested I buy the LG extended warranty to get the knobs covered rather than the Home Depot warranty, because LG has local technicians that will do the work. LG's cost is around $145 for 3 years. After a bit of web searching, it seems that the melting and cracking of the knobs on the LG ranges is a prevalent problem (check out all of the grief on Best Buy's customer review section). An interesting do-it-yourself fix can be found at the following site:
http://www.fixya.com/support/t3226035-knobs_wrinkle_lg_lgr30855st_range
Hopefully LG will do the right thing and offer a metal-stemmed replacement knob. I'm not holding my breath.
Posted by Carol on 2011-07-23:
We have had the same problem with those awful LG plastic range knobs. I feel this is a real danger to stove use. LG has not been cooperative about the problem. What can we do?
Posted by Clockspring on 2011-10-19:
FINALLY! After countless calls and emails to both LG customer service and Service Net Solutions (LG's extended warranty provider) over the last several months, I recently received an email from LG admitting that the cracking of the gas range knobs is a known problem, and they offered to replace the knobs "FREE OF CHARGE IF YOU EVER HAVE AN ISSUE WITH THEM." After providing the requested serial number and date of purchase, I received a set of 5 replacement knobs about a week later. If your knobs are cracking every 4 to 6 months like mine, DEMAND your free replacements. Their distributors sell the knobs for upwards of $60 a piece, which is absolutely outrageous. Why they don't just fabricate an all-metal replacement knob is beyond me. It can't be more economical than sending replacement sets over and over again (I am currently on my 4th set, all of which have been sent free of charge, although prior to the recent email, they said they were doing it strictly as a courtesy).

Here is the exact text in the email I received from LG customer service:

Thank you for contacting LG Electronics

Thank you for taking the time to email us at LG Electronics. I will be more than happy to assist you with your inquiry.

In this case the knobs are designed to last but here recently we’ve been getting some customers calling in regarding the knobs that’s why we will send them to you free of charge if you ever have an issue with them.

On the other hand we do appreciate you being patient on getting a respond from the LG group and we’re glad to have you as a valued customer.

If you need any further assistance, please feel free to contact us back. Thanks again and have a fabulous day.

Jason
LG Customer Service
Posted by At Your Service on 2011-10-19:
Really good to hear you're getting taken care of fine.
Posted by Toni on 2011-11-17:
I have the same issue with my LG knobs and it also became a bigger issue with selling my home and recent inspecton. I have to replace the knobs or I will be charged for them in the closing of my home. Does anyone know the contact number to call for a free replacement? Thanks
Posted by Clockspring on 2011-11-22:
You can call LG's customer service department toll free at 1-800-243-0000. Be prepared for long wait times and then evasive responses. They will give you lots of reasons as to why the knobs are cracking, none of which are likely applicable, and all of which appear to be standard scripted responses to this complaint. Don't let them waste your time - the knobs are faulty, and they know it. If they don't offer a free replacement set, demand to speak to a supervisor. Or, you can try resolving it through email correspondence with their customer service department (www.lg.com, click "support" then click "contact customer service"). You may want to cut and paste my latest email from "Jason" in which he admits to the problem and offers free replacement knobs for the lifetime of the product. Good Luck!
Posted by David on 2012-01-21:
LG needs to take this problem a lot more seriously. Over the holidays my family was visiting and I walked in the kitchen to a strong smell of natural gas. My elderly mother had been cooking and thought she turned off the stove. In fact the metal ring had twisted inside the plastic, and the room had been filling with gas for a long time. When I started shouting and opening the windows and doors, my mother ran in the kitchen apologizing and trying to "turn off" the stove again. thankfully I got to the stove first. If she had turned the knob it would have caused a large explosion, as the room still had a lot of gas in it.

I am going to put LG on notice that they are defective design is eventually going to kill somebody. It was the scariest event I've had in a very long time and when I started to do web research I'm finding that this problem is extremely widespread and LG needs to do something immediately.
Posted by Trang on 2012-03-06:
We have the same problem with 3 of our control knobs. It is very dangerous. My son used the gas stove and couldn't turn it completely off due to the defects of the control know, I came home from work one day and the house was filled with very strong gas smell!
Posted by Frustrated in Hopland on 2012-03-08:
I Have the same complaint regarding the Knobs. I feel this is a money making scam. Thats why they charge so much for the knobs.
Posted by Patti in California on 2012-03-08:
I have a different problem with LG knobs. The knobs are only wrapped with a chrome looking foil. I had the stove for 6 months and 3 of the knobs had wrinkled foil. One now is peeling. Any suggestions. I don't want to pay $70 each.
Posted by Cola on 2012-03-10:
Wow this is not good. Have the same issue with my stove not being completely off because of the cracked plastic on the knob. Just contacted LG. hopefully they will send replacement knobs asap.
Posted by ianto39 on 2012-06-11:
Have reported the product to US Product Safety Commission, www.saferproducts.gov
It's not enough to just replace the knobs with new ones, at $30 a pop, because they split without warning again and the same thing happens, you come home to a kitchen full of gas. LG - you need to deal with this - It's gonna start being on local TV etc, and if you're lucky not with a burned out apartment building in the background.
Posted by JP on 2012-08-10:
Same problem, LG Gas Stove knobs are cheaply made and the plastic is breaking with normal use. How they can charge $78 for this garbage is crazy. The "D" shaped connection to the stove is standard, so I will try to get a replacement knob that is not a LG product.
Posted by DvsLiu on 2012-08-16:
Easy fix. use a small zip tie and tighten around the plastic crack. then super glue it it all together. while the company needs a class action suit we should'nt have to deal with people paid to waste our time on the phone or paying $80 a knob.
Posted by SHANE on 2012-11-14:
Same problem here as well. I called LG in early 2010 when my 1yr warranty had just expired and explained all of the same above mentioned issues that everyone has posted. This is a complete outrage that LG will not stand behind their product and now I the consumer, along with 100's or maybe even 1000's of other consumers must suffer the consequences. I too am on my second set of knobs(with one left of the five that has not yet broken)and I have to get back on the phone again and try to fight for another set of free knobs which I fear they will not replace for free. This is a major safety issue and just like the earlier post by David in January of this year, I had my father here for the week while we were on vacation and the same incident happened. He thought he had turned off the stove knob, but in fact it was spewing out gas into the house for over an hour. Thank god another relative that came to visit him smelled it as soon as they walked in and immediately shut the gass off and opened windows. If my father had been a smoker or even happened to turn on the stove again, I would have no father and no house. I wonder what LG would say then! So I guess what im saying is on behalf of everyone that is effected by these faulty knobs, (LG)if your listeneing or if your reading these posts or any other complaints that many people are posting on the web or advising your customer service reps about, PLEASE fix this issue! Do the right thing and stand behind your product! Have these knobs recalled and replaced with a better and more durable knob before someone just like myself doesnt have the chance to save a loved one or their home because LG stood by and made a bunch of hainess excuses to not fix the problem!!!!! I am a big consumer of LG Products throughout my home and I have to tell you this stove is the only complaint I have, but at the same time it is a very serious and deadly one!! PLEASE DO THE RIGHT THING AND ISSUE A RECALL.....
Posted by lg customer on 2013-01-15:
Just called LG and they are replacing all 5 knobs free of charge. Better design. When I called service advantage they said they had no complaints and that they would cost $61 a knob! LG had no problem offering to send the knobs.
Posted by Walter in Chicago on 2013-01-17:
Add me to the 100s and 1000s with same problem. Purchased gas range a year ago and now on my second set of knobs. I have extended warranty too, but doesn't cover knobs, which are from $35 to $75 each. Will never buy another LG product.
Posted by Geralyn in Wilson, NY on 2013-01-30:
Add me to the list as well. LG just sent replacement knobs.. as all 5 of them had broken plastic D' rings. My question though, is has anyone found the right size clamps to put on the replacement plastic ring before putting them on the stove? I also agree that this is a safety issue, as the gas burner can remain on when one thinks it is off -- because of the broken knobs.
Thank you.
Posted by Geralyn on 2013-02-08:
A Solution! My Hubby purchased hard steel split bushings from the hardware store and cut them to length using a cut-off wheel, and hammer-tapped the bushings onto the replacement knobs from LG, around the plastic D rings before using them. The metal bushings fit nicely into the receiver and provide the strength and durability that is needed to the knobs. LG will send you replacement knobs free of charge, if you ask them to via customer service. The bushings cost us less than $5.00 ... a far cry from the $84.00 per knob price that we found online.. The bushing needs to be: Outside Diameter - .500, Inside Diameter .395 and length - .230 worst case, a machine shop can cut them for you... still at a fraction of what the replacement knobs would cost.. and will last a lot longer!
Posted by Judy on 2013-05-03:
I am having the same problem. The knobs are clearly defective. Customer Service did replace the knobs once and within a few months, they were all cracked again. I smelled gas once and realized that one knob must have been bumped...not enough for the burner to light but just enough to emit a small amount of gas. This could have been a tragedy. I don't know why RECALLS for safety reasons (as with defective car Parts) aren't required.
Posted by gary on 2013-06-11:
have a gas range model LRG3095ST since december 2013 knobs started cracking right away. all of them are cracked now. repaired once but did not hold, plastic crap. new knobs are 40.00 per knob times 5 thats 200.00 dollars for same poorly desinged knob. fat chance they sould admit their mistake and give new ones free n/c
Posted by Michael on 2013-07-06:
I also have an LRG3095ST model range and 3 out of 5 knobs are defective. I called LG and asked for a replacement set and they said to send in a copy of original receipt. Luckily, I kept the receipt and will send in to them for consideration of free replacement knobs. The design is flawed and LG should replace or come up w/ free ones for anyone with these gas ranges. It is a safety issue that should not be ignored by LG.
Posted by at least they warrantied on 2013-08-12:
I had the same problem with my LRG30357ST stove. Called LG today and they are sending me new knobs free of charge. Sounds like they are acknowledging the issue, too bad they are not trying to address the design defect, just sending new knobs.
Posted by Elaine on 2013-08-25:
LG has corrected the design. The new knobs are lined with stainless steel and not plastic. It took some doing to get the correct parts sent to me but I used Andrews Electronics online and after several incorrect orders we found the right knobs to replace the old ones. No more plastic on the knobs.
Posted by Adam on 2013-09-22:
I can imagine LG staying in business for too long with this kind of attitude towards their customers. We have the same problem with our stove and we will fight until we get a replacement. One technique I used in the past with other companies was to tell them that you i will go to the media with the story if they don't do something about it. Thanks for all the tips.
Posted by Denise on 2013-09-23:
I also had cracked knobs, less than 3 months after use. Lg replaced them and admitted it was a design flaw. Wait till you get a F3 on your display and find out you need a new control panel. Fighting that one now... And guess what they know it is the lower oven timer sensor. I have never used that feature. Another design flaw? Have no doubt, will not be purchasing another LG anything. Life isn't that good.

Posted by ED on 2013-10-24:
every one with this issue needs to keep after LG until they issue a bulletin regarding this defective part. Please MAKE them support this DEFECTIVE design flaw!!!!!
Posted by Steve L on 2013-11-03:
I am having the same issue. Not only are the knobs faulty but even the ones that still have the insert in tact are incredibly easy to turn accidentally. I just bought a carbon monoxide and natural gas alarm because I've only been in this house 2 months and had 2 issues. We are lucky to have caught them before it got too dangerous. Calling LG tomorrow but with no receipt because we just bought the house I hope I don't have issues.

Steve
Posted by chimene on 2013-11-14:
Same problem, purchased the stove two years ago and all knobs are broken. Will try to resolve with the information that you have provided. Thanks so much.
Posted by Arthur on 2013-11-16:
I read all these posts about the knobs. I have an order for a LRG3095ST as well as an order for a LG microwave due to be delivered next week. I am cancelling everything and will not do business with LG
Posted by MaryEllen on 2013-11-16:
Same problem. I called LG and they told me that i had to provide proof of purchase even though I provided my serial number. I asked if this has been a complaint that they were aware of and I was told yes and that they have upgraded the knobs. They also want me to provided pictures and I told them that they would not be able to see the hair line cracks or the center plastic piece that is worn out.
I took a trip to the local hardware store and took one of the knobs along with me. I purchased some 3/8" nylon washers and they slipped right over the stem of the knob. Perfect fit now the knobs fit tight on the stove and it only set me back $1.89!!!!
I wish I could post pictures here so you could see the finished product.
Posted by eric on 2013-11-26:
just got off the phone with lg. didnt even have to ask for replacements without them offering to send 5 new knobs. sounds like they are owning up to the issue.
Posted by Lisa on 2013-12-04:
I have had the same problem, and a couple of times the gas leak/air out the kitchen scare. It usually happens on the superburner
Posted by Lisa on 2013-12-04:
I am happy to report that Carla with LG was very helpful
Posted by Kris on 2013-12-15:
I just got off the phone with Jane. Because this is the 3rd time that I have complained for this same problem they had it documented in my file. This is the 3rd time time I have had the knobs replaced for free. Hopefully this is the last. My dishwasher, and microwave have all had numerous service problems as well. I will not purchase LG products again. You get what you pay for.
Posted by Jose on 2014-02-05:
Just got off the phone with Homer I told him all 5 knobs on my LG range broke I was on hold for a while and they are shipping me 5 knobs free of charge this is my info.
Model#LRG30355ST
Purchased on 2/15/08
Number I called for the free knobs
800-243-0000
Posted by Doctor Z on 2014-03-13:
Same problem. LRG30357ST, built July 2009. Had to push rep. by telling her of known problems (on this and LG's own website!) and ask to speak to her supervisor after she politely told me LG had no record of any issues. But new knobs are in the mail. Took about 20 minutes on phone.
Posted by Mo on 2014-04-02:
Same issue here. All 5 knobs.

Model LRG30357ST, purchased on 7/12/09.

Called 800-243-0000, spoke with Jane (very helpful), and they are sending me 5 replacement knobs for free. They'll arrive in 7-10 days.

Not too much hassle. Just have your model number, serial #, place of purchase, and date of purchase.
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LG range sucks!
Posted by Obie311 on 08/26/2010
LRG30355ST Bought an LG freestanding gas range and paid about $1K for it. It looked handsome and had sturdy cast grates for the top. No flimsy stuff here. However the coating in the burner tops flaked off after a couple of months. LG reluctantly supplied replacements under warranty. Their customer service attitude sucked. First self-cleaning cycle we run causes the shiny plastic covering on the range knobs to act like shrink wrap and crinkle up and shrink from the oven heat. What?? Stove is out of warranty now and they want about $70/ea for replacement (plastic) knobs. I said no thanks. It's a known design defect and you should replace at no charge. LG did not replace the knobs so I'm stuck with the crinkly knobs on an otherwise serviceable range. To add insult to injury they now offer "stainless steel" knobs for $110/ea. Let's see... $550 to replace the knobs on a $1000 stove. THAT SUCKS!!! LG can bite me. I will never buy another one of their products under any circumstance.
     
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Posted by Venice09 on 2010-08-26:
I agree, that's a poor design. And the price for new knobs adds insult to injury. Even if you did buy new ones, the next time you use the self-clean the same thing will happen. The quality of the stainless steel knobs probably isn't much better and certainly not worth $110 each. I wouldn't pay that for all four!

Have you tried finding replacement knobs online or going back to the store where you bought the stove? They may be willing to help you.
Posted by Helpful on 2010-08-26:
Actually, Obie, let me fill in some missing information for you. The common reason heat would be melting the knobs is because heat is escaping the oven cavity when it shouldn't be. The cause? More than likely, you've damaged the sealing gasket which resides on the door of this unit, not the frame. If you've removed hot items from the oven, resting them onto the door, this thermal gasket can be damaged. Also, dropping the elements from a freshly cooked dish onto this gasket or, trying to clean up the same improperly will also damage the gasket. To check if this is the case, simply check the seal around the door when the door is fully closed. There should be no openings at all.

Many people run into this problem and just deal with the now uneven baking temperatures within the oven cavity. You've only noticed it when the temperatures escaping the cavity got so hot, it has melted the knobs. Whereas this isn't a design defect, I'm sure why you can understand now that the manufacturer has no reason to arbitrarily replace the knobs or, more importantly, the gasket around the frame.

This is a great range. One most people would absolutely love to own. I would contact LG and order a new gasket, along with the new knobs. The plastic knobs should no longer cause you a problem, but you may want to pay a little more for the stainless ones.

I'm sure this will help a great deal. All my best with your future cooking and baking projects.
Posted by Anonymous on 2010-08-26:
I've had much older stove/oven combo's and this has never happened. I don't think price has anything to do with quality either--not any more. I am not willing to blame the op for this happening because I've heard it before. The gaskets are not damaged that easily. I have a 10-year-old oven to prove it. But, if they are using inferior material for their gaskets on this top-model, I could see it happening. The knobs on our gas range at our temp condo get very hot when the front burner is on. But, they have never melted. From the sound of it, you had immediate problems too--not something I would be happy about either. Thanks for the post. It may help others to make a decision when it comes to buying these products.
Posted by Helpful on 2010-08-26:
I've heard it before too singsing. It happens with all different models and brands of ovens, older and new ones. And you are correct, price alone doesn't guarantee this problem won't occur. It's more about habit than anything else. Some people will, at least somewhat, commonly use the door as a temporary resting place for a hot dish. And, yes, the gasket can easily become damaged when one does this. The gasket loses its elasticity and no longer seals the door for escaping heat. Most people just disregard it, wondering why the oven temperatures have become more irregular.

One either needs to be more careful of this gasket area or insure they purchase an oven with the gasket on the frame, not the door.
Posted by Venice09 on 2010-08-27:
I agree, sing, price no longer equals quality. Not only have I experienced it myself, but it can be seen from the reviews here. I can't believe what people are paying for appliances that seem to be of no better quality than the low end models. The stove I have now was inexpensive and even though the knobs look cheap, they haven't melted! In fact, the stove is holding up pretty well. No chipped paint and the grates look as good as new.
Posted by Anonymous on 2010-08-27:
Helpful, I don't know anyone who leaves anything on their oven door. I know I never have. It would be a definite hazard in my kitchen, especially if it was hot. That being said, you are totally guessing about the op damaging the gasket. The oven may have never sealed properly in the first place. That wouldn't be so hard to fathom the way things are being manufactured.

Venice, I think I'll stick with the less expensive too. At home we have a 15 year old stove that will be replaced when we remodel. The knobs are still great and the oven still seals properly, and, like you, nothing has ever chipped. I do think they made them better then. Now it's just excuse after excuse when things go wrong with them. I almost feel like the manufacturers can't wait for the warranty to run out so they can start charging big bucks to repair it. If I can cook with it, that's all I need!
Posted by Helpful on 2010-08-27:
Oh, it happens a lot sing. The two most replaced items within a range is the cal-rod and the gasket. There is also no guessing about the fact that heat must be getting to the knobs in order for melting to occur. It doesn't take a great deal of reasoning to understand why. Many, many people still function with a damaged gasket. It's as you've stated, "If I can cook with it, that's all I need." The only time a gasket is generally replaced is when something like this knob issue happens, and as we've already discussed, it does happen; or when one is particular enough with their baking that they can tell the oven temperatures are not staying as consistent. This doesn't require any form of convection for this complaint to occur, just someone that's a little more particular about their baking. Although these gaskets are somewhat expensive, they'll easily pay for themselves through energy savings.

As for buying inexpensive ranges, you can get some pretty good electric ranges right now that aren't too expensive and, if you don't care about some of the nicer features, are a really good choice. Maytag and GE both have some good options within the market. Maytag has a model MER7662WW which places the gasket on the frame and conceals the baking cal-rod. Regular pricing throughout the market is about $599. Although, for my money, one of the really good values right now is produced by GE. Model JB400DPWW offers both a hidden element and steam cleaning for about $100 less. However, I believe this unit now reverses the gasket back to the door, so one must become more careful with its use.

Gas ranges, as the one we've been speaking about, generally cost a little more to get a quality unit. I have a little more discerning taste than to just buy a cheap product for the sake of it being cheap. One should readily budget and extra hundred or two for an equivalent gas counterpart.
Posted by Anonymous on 2010-08-27:
As we said earlier, there is no guarantee because you pay more--not any more. The gasket should not have failed so quickly on a newer unit either, nor should the knobs. You can argue this all you want helpful, but I am on the side of the consumer--not the manufacturer. There are just too many cheaply made appliances.
Posted by Venice09 on 2010-08-27:
Sing, judging by the increased amount of complaints in the last several years, I think people are finally starting to understand that most appliances are junk regardless of price, they're designed to last only a short amount of time (usually the length of the warranty), they are expensive to repair and customer service is atrocious. I don't blame the retailers for this. I actually feel sorry for them. They're the ones stuck selling this junk and are caught in the middle. As 2cent-er pointed out, consumers are test subjects for the appliance industry, and all at the consumers' expense. I wish I could remember his exact comment because it made a lot of sense.

This is why I encourage people to fight back and not listen to lame excuses in defense of the manufacturers. These companies want people to just go away, but with appliances becoming more and more expensive and less dependable, more people are starting to revolt. I think it's about time.
Posted by Helpful on 2010-08-27:
Oh, I respect that sing. Very much. But in this case, the problem, as stated, is not that uncommon on multiple brands and models. Hopefully anyone reading this thread will learn, if for nothing else, that these gaskets are something to be extra aware and protective of. Once they're damaged, they generally cannot be repaired or cleaned. You just have to replace them.

Honestly, I'm not aware of anything that states a new unit cannot have a gasket damaged by placing something hot on it.
Posted by Anonymous on 2010-08-27:
Venice, I agree. More people should revolt.
Posted by Alain on 2010-08-27:
The purpose of sites like m3C is to provide people with a means to revolt. The product or service stinks, word gets around, and maybe the business doesn't get as many suckers as they used to. Conversely, if they are good, they get more business. Hopefully.
Posted by Anonymous on 2010-08-27:
Alain, that's the spirit! I totally agree.
Posted by Sheriffs Uncle on 2010-08-27:
Alain, I think M3C has done a pretty good job of what you say.
Posted by Alain on 2010-08-27:
I have to agree with you, Uncle!
Posted by Venice09 on 2010-08-27:
Hear, hear!.. let the revolution begin.

Haha
Posted by Helpful on 2010-08-27:
I absolutely agree Uncle. I think M3C does do a pretty good job. Hopefully, though, this is not the entire reason this website exists. M3C shouldn't just be a forum for fuming consumers, both correct and incorrect about the merchandise or services they've received. It should hopefully do much more than that. Particularly, educating consumers in a variety of ways. Allowing to make a better educated purchases and even using said products and receiving support.
Posted by Melia B. on 2010-09-16:
I have had the same thing happen to my stove. LRG30357ST

I had the extended warranty with Best Buy and they sent an agent out who determined that the gasket was fine. The knobs melted during the clean cycle. I was then told that Best Buy considers the knobs to be cosmetic and would not replace them. I cannot afford 110*5 for new stainless steal knobs that won't melt for a $1k stove. There must be another knob I can buy that isn't such a rip off.

I'm very frustrated with this. LG customer service was terrible. The guy was very rude.

I never leave the door open or set hot items on the oven door. Any other place to buy good stove knobs?
Posted by Venice09 on 2010-09-16:
Melia, try going to a local appliance store or even Sears. Someone might be willing to help you find replacement knobs at a reasonable price, even if they're from a different stove. I think LG should send free stainless knobs to customers with melted ones. Or at least sell them at an affordable price.
Posted by Clockspring on 2011-10-19:
Melia - I had an ongoing problem with cracking of the plastic knob stems on my LG gas range (Model LRG30357ST). After countless calls and emails to both LG customer service and Service Net Solutions (LG's extended warranty provider) over the last several months, I received an email from LG admitting that the cracking of the gas range knobs is a known problem, and they offered to replace the knobs "FREE OF CHARGE IF YOU EVER HAVE AN ISSUE WITH THEM." After providing the requested serial number and date of purchase, I received a set of 5 replacement knobs about a week later. If your knobs are cracking every 4 to 6 months too, DEMAND your free replacements. Their distributors sell the knobs for upwards of $60 a piece, which is absolutely outrageous. Why they don't just fabricate an all-metal replacement knob is beyond me. It can't be more economical than sending replacement sets over and over again (I am currently on my 4th set, all of which have been sent free of charge, although prior to the recent email, they said they were doing it strictly as a courtesy).

Here is the exact text in the email I received from LG customer service:

Thank you for contacting LG Electronics

Thank you for taking the time to email us at LG Electronics. I will be more than happy to assist you with your inquiry.

In this case the knobs are designed to last but here recently we’ve been getting some customers calling in regarding the knobs that’s why we will send them to you free of charge if you ever have an issue with them.

On the other hand we do appreciate you being patient on getting a respond from the LG group and we’re glad to have you as a valued customer.

If you need any further assistance, please feel free to contact us back. Thanks again and have a fabulous day.

Jason
LG Customer Service
Posted by Junk LG on 2012-12-29:
The very same thing happened to my knobs when I cleaned my oven on this very same brand of LG cook stove..Plain and Simple..the knobs are junk and LG refuses to replace them..IT is NOT the gasket in the door..I will never buy another LG product..
Posted by GOKOU on 2013-09-18:
Same knob problem and broiler doesn't work.

Will never buy a LG stove, frig, microwave, washer ever again. I also told everyone I know not to buy.
Posted by hstubbs on 2013-12-13:
Same knob problem, same response from LG. We bought LG refrigerator, dishwasher, microwave and stove, all at a huge cost. Will never buy LG or recommend it to anyone else. Very disappointing. I think the knobs should be replaced at no charge, or at the very least a more cost effective replacement should be available.
Posted by gINA on 2014-01-08:
I replaced the knobs 2x and the same thing keeps happening..makes my stove look like SH*T..and they wont replace them..so pissed
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LG doesn't care about their customers
Posted by Dutchcurl on 08/19/2009
I purchased an LG refrigerator on 10/12/07. The model # is LFX25960st. I had no problem with my refrigerator until they did an upgrade because the energy rating was not correct. The service man came to my house on May 8th and did the upgrade. Once the upgrade was done everything in the bottom left drawer started freezing. To make a long story short, after several attempts LG finally agreed to replace the refrigerator on August 12. At this point everything on the left side of the refrigerator is freezing. Resolution dept called my house on August 17 and said it would be 7-10 days before the freight company could get with me to have it delivered. Today I threw away 3 pounds of apples, 2 pounds of grapes, a dozen eggs, and 1 pound baby carrots. I have called back to LG repeatedly to talk with a supervizor but the will not take my calls or call me back. They say they will not be able to get the new refrigerator to me until the freight company can deliver it. I am beginning to wonder if they will even deliver a new one. They think people are made of money and can just keep replacing food. They will not pay to replace any food that has gone bad. Also, I have an LG top load washer. The door has been replaced once because the bleach runs out onto the front of the door. Now they say I am putting in to much bleach which isn't the case. Everyone beware if you are thinking of purchasing an LG appliance. I will never buy another LG product. Their customer service sucks and so does their products.
     
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Posted by MSCANTBEWRONG on 2009-08-19:
Hopefully you will get your fridge soon. Good Luck to you
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LG Stove Knobs
Posted by H3mcnalized on 01/07/2012
The knobs on the LG stove are sub-standard and LG company knows it and should stand up and replace all knobs. The new one they are selling for an additional $75.

     
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Posted by trmn8r on 2012-01-07:
I have heard complaints about the knobs, and I am inclined to assume they are of substandard quality.

Do you have any confidence that the replacements are better quality? I had a similar issue with a Kohler handheld faucet, and I was told by Kohler that although they would send me a replacement, it was the same quality as the original. I have handled it very carefully, and the replacement has lasted 13 years. The original lasted 3.
Posted by At Your Service on 2012-01-07:
Unfortunately, this review leaves a lot to question. To begin with, what model of range are we referring to? Are we speaking of a gas or electric range? What kind of problem(s) have you run into with said knob(s)? Have you had a problem with more than one knob?

These questions become important as to more clearly determine the nature of the problem and the track used to resolve said issue(s).

If we assume the problem is with a gas range, then we can further assume the knobs are located in the front of the range. This is typical, as placing the control knobs on the back panel of the range introduces them to too much direct heat from the flame(s) and, in turn, would gradually create problems. However, most people that have gas ranges do not realize the importance of the area around the oven cavity opening called a gasket. Owners don't fully understand the function of this item and, over time, have it damaged in area as to cause sufficient leaks. Not only does this then mean that the oven is not working at a more efficient level, but the heat leaks up to...you guessed it...these same said knobs. The knobs will not fit around the spindles sufficiently, causing them to slip and, at times, actually melt. In this scenario, replacing the knobs will not fix the actual issue, being a damaged gasket. I only outline this because it is somewhat common.

Hopefully h3mcnalized can fill in some of the missing information.
Posted by Venice09 on 2012-01-07:
Of all the things to skimp on, why knobs? What would it be to put decent quality knobs on a stove? Makes me wonder how the rest of the stove is constructed.

I guess the plan is to use cheap knobs and then charge $75 for replacements with the same crappy quality, forcing the customer to keep buying them at $75 a crack. What a lousy way to make a profit.
Posted by ok4now on 2012-01-08:
Most of these knobs are a universal fit. Check out your local Home Depot or Lowe's. They should have them really cheap.
Posted by G Huber on 2012-02-13:
same knob issue with an LG gas stove SS. The knobs are weighted to feel solid stainless. the weight of the knob cracks the plastic sleeve and the knobs fall off. Design issue. LG replaced them at no charge out of warranty though. The design is the same. A fix is to put a washer and thin brass tube over the cracked plastic sleeve. The brass can be found at a hardware store with the washer. Drill the washer to just fit the outside of the brass sleeve. Solder the sleeve to the washer. Drill two small holes at either side of the washer. Hold the washer to the plastic knob with metal screws. Remove the back of the knob and the weight Drill two holes in weight and the plastic just smaller then the screws and tap the holes.
Posted by sseifert on 2012-02-22:
First of all I've been trying to get my oven knobs for a long time. LG wants me to have to buy five (5) new knobs which were defective from the get go which would probably cost over $300.00-$400.00 for a stove that cost me $1,300.00. I think I will be better off filing a claim against LG in small claims court for selling a defective product and risking my families life because of defective stove knobs. The knob gets so wobbly from the plastic cracking the gas may not shut off. This is rediculous and it is all over the INTERNET. That said I'm gonna have to buy a new stove and IT WILL NOT BE AN LG. I'm sick and tired of getting the LG run around and overpriced parts for a defective hazardous product!
Posted by ianto39 on 2012-06-11:
We had renters get home last night at midnight to a kitchen filled with gas, and call the fire dept - 2 engines plus command truck, sirens etc - because our LG gas range LRG3093ST has defective knobs. The nylon liner inside the knob splits and the knob doesn't turn the valve off properly. We'll be at Best Buy today to require that this dangerous appliance, an out and out fire hazard, be recalled & replaced.
Posted by borntogoshopping on 2012-07-26:
I called LG and was told that there are new placement knobs that have metal instead of the plastic that was melting. These should hold up better. I am hoping that the knobs work better because I have only had the stove for 1 month and disappointed that I had to call for replacement for defective parts.
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LG Gas Range - Knobs
Posted by Rono on 01/10/2011
The knobs for the stove have a plastic center and they break all of the time. I called to replace one, and they want $65.00 per knob. I will never buy another LG product again.
     
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Posted by tnchuck100 on 2011-01-10:
Are you sure you made it clear you only want one knob? Or did they think you were asking for a franchise to sell them?

That price is ridiculous. But it is one sure way to dispose of future customers.
Posted by Venice09 on 2011-01-10:
There have been other complaints about these knobs, chuck. That price IS ridiculous considering they're just going to keep breaking. They should be replaced for free.
Posted by trmn8r on 2011-01-10:
That is insane. Plastics can be surprisingly expensive, if is isn't planned there will be a large demand. LG should run a couple hundred thousand of these off and charge a lower price, if the problem is so prevalent. Unfortunately, if the design/materials aren't changed, the problem will recur over and over ):
Posted by Anonymous on 2011-01-10:
Have you tried a local hardware store to see if a metal alternative would work? I have bought replacement upgraded knobs at hardware stores for many things, but admittedly not for a gas range. I bring one of the knobs in and match up the size to make sure it will work. Just an idea, as they are cheap.
Posted by Venice09 on 2011-01-10:
I would look somewhere else for replacement knobs, too. I'll bet that something can be found that fits and for a lot less money.
Posted by trmn8r on 2011-01-10:
I agree that a search for substitutes is warranted. I have a plastic Kohler sink faucet handle. It broke with 2 years of use. I was supplied a replacement for free by Kohler, not under warranty but as a favor, and warned about preventative handling to avoid breaking it again (flexing of handle). It still works 13 years later. In the case of these knobs, my guess is there is decay that can't be prevented.
Posted by shawnhatestorun on 2011-09-05:
We recently bought a house with this range and two of the knobs are broke. I was shocked to learn the cost of them! I wonder if there's a different knob that will fit in place of the original one?
Posted by Clockspring on 2011-10-19:
I have had the same problem with cracking knobs on my LG gas range (Model LRG30357ST). After countless calls and emails to both LG customer service and Service Net Solutions (LG's extended warranty provider) over the last several months, I received an email from LG admitting that the cracking of the gas range knobs is a known problem, and they offered to replace the knobs "FREE OF CHARGE IF YOU EVER HAVE AN ISSUE WITH THEM." After providing the requested serial number and date of purchase, I received a set of 5 replacement knobs about a week later. If your knobs are cracking every 4 to 6 months too, DEMAND your free replacements. Their distributors sell the knobs for upwards of $60 a piece, which is absolutely outrageous. Why they don't just fabricate an all-metal replacement knob is beyond me. It can't be more economical than sending replacement sets over and over again (I am currently on my 4th set, all of which have been sent free of charge, although prior to the recent email, they said they were doing it strictly as a courtesy).

Here is the exact text in the email I received from LG customer service:

Thank you for contacting LG Electronics

Thank you for taking the time to email us at LG Electronics. I will be more than happy to assist you with your inquiry.

In this case the knobs are designed to last but here recently we’ve been getting some customers calling in regarding the knobs that’s why we will send them to you free of charge if you ever have an issue with them.

On the other hand we do appreciate you being patient on getting a respond from the LG group and we’re glad to have you as a valued customer.

If you need any further assistance, please feel free to contact us back. Thanks again and have a fabulous day.

Jason
LG Customer Service
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LG PARTS ORDERING IS A NIGHTMARE!!
Posted by Chrisnmikey on 06/23/2009
I WORK FOR AN APPLIANCE DEALER AND DO ALL PARTS ORDERING. I AM VERY DISAPPOINTED WITH THE SERVICE (OR LACK OF SERVICE)I RECIEVE WHEN "TRYING" TO ORDER PARTS! WE ARE A REPAIR CENTER AS WELL AND TRYING TO ORDER PARTS IS WORSE THAN TRYING TO PULL MY OWN TEETH! WE DO NOT SELL ANY LG APPLIANCES AND TELL OUR CUSTOMERS THE TRUTH ABOUT LG...THEY DO NOT CARE ONCE YOU PURCHASE THEIR PRODUCT. I AM A TOP NOTCH CUSTOMER SERVICE PROFFESIONAL AND LG MAKES MY JOB MORE DIFFICULT. IT'S HARD TO BE TOP NOTCH WHEN YOU ARE DEALING WITH AN UNAPPRECIATIVE COMPANY SUCH AS LG. MAYBE THEIR "LIFE'S GOOD" BECAUSE THEY GOT YOUR MONEY AND RAN!! MY PROFFESIONAL OPINION IS.. DO NOT PURCHASE ANY LG PRODUCT UNLESS YOU WANT A HUNK OF METAL SITTING AROUND YOUR HOUSE JUST- A- WAITIN ON REPAIR!!!!
     
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Posted by qualityappliance on 2009-06-24:
I have no problem getting LG parts or tech support. Their servicer training is also very good.
Posted by Cavaet Emptor on 2010-07-24:
I have heard this same comment from the service that tried to repair my LG front loading washer. It is almost impossible to get parts.
I would NOT recommend LG products to anyone. I hate to have to replace a very expensive appliance in so short a time, but I can't stand having to adjust the feet after every load!
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How Do We File a Class Action Lawsuit Against LG?
Posted by Mad_Momma on 07/03/2011
I bought my LG range from Home Depot in Oct 2008. Almost from the start, I had problems with the knobs peeling (they look like stainless steel but are actually plastic covered with a thermofoil. Also, the lids on the burners are chipping away (they haven't been dropped - I think it's just due to heat). Today, while cleaning my range, I decided I'd had it with the peeling knobs and decided to try and order replacements. I was shocked to find that they cost anywhere from $63- $75. This is an absolute rip-off. If they were solid stainless, it might be worth it but I refuse to pay that price for the same old crappy knobs that will fall apart again.

Based on what I have read here and on other sites, LG doesn't care about standing behind their product. I think there are enough people having this same problem that we could form a class action against the company. It isn't fair to expect the consumer to pay through the nose for something that shouldn't have fallen aprt in the first place.
     
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Posted by jktshff1 on 2011-07-03:
You hire a high priced class action attorney willing to take the case.
Posted by Venice09 on 2011-07-03:
I've read other complaints regarding the same issue. But class action suit? Probably not.

You might be able to find less expensive, better quality replacements knobs online or at your local appliance store. Give it a try.
Posted by Anonymous on 2011-07-03:
great review, very helpful.
Posted by madconsumer on 2011-07-04:
i too found this review very helpfu;!!

are you able to purchase replacement knobs that are NOT lg? i know jomedepot, walamrt and many other places sell them.
Posted by Steve on 2011-07-06:
I'm having the same problem with my stove. I also purchased a LG refrigerator at the same time. All the shelves and drawers are cracked or broken. I'll never buy LG again.
Posted by Clockspring on 2011-10-19:
I had an ongoing problem with cracking knobs on my LG gas range (Model LRG30357ST). After countless calls and emails to both LG customer service and Service Net Solutions (LG's extended warranty provider) over the last several months, I received an email from LG admitting that the cracking of the gas range knobs is a known problem, and they offered to replace the knobs "FREE OF CHARGE IF YOU EVER HAVE AN ISSUE WITH THEM." After providing the requested serial number and date of purchase, I received a set of 5 replacement knobs about a week later. If your knobs are cracking every 4 to 6 months too, DEMAND your free replacements. Their distributors sell the knobs for upwards of $60 a piece, which is absolutely outrageous. Why they don't just fabricate an all-metal replacement knob is beyond me. It can't be more economical than sending replacement sets over and over again (I am currently on my 4th set, all of which have been sent free of charge, although prior to the recent email, they said they were doing it strictly as a courtesy).

Here is the exact text in the email I received from LG customer service:

Thank you for contacting LG Electronics

Thank you for taking the time to email us at LG Electronics. I will be more than happy to assist you with your inquiry.

In this case the knobs are designed to last but here recently we’ve been getting some customers calling in regarding the knobs that’s why we will send them to you free of charge if you ever have an issue with them.

On the other hand we do appreciate you being patient on getting a respond from the LG group and we’re glad to have you as a valued customer.

If you need any further assistance, please feel free to contact us back. Thanks again and have a fabulous day.

Jason
LG Customer Service
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Cracked dryer drum
Posted by Luke warm on 03/22/2010
My LG Tromm clothes dryer is three years old. I never used it for one of these three years. I have been using it for the last 18 months without incident, until recently. I noticed it took much longer to dry the clothes, now suddenly it makes a loud boom, like I have tennis shoes in there. The drum is cracked and out of warranty. I feel this should be a recall, it could be a fire hazard.

     
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Posted by Venice09 on 2010-03-22:
I think it IS a fire hazard. When the drum on my dryer (not LG) separated from the back panel, clothes were getting stuck in the crack and becoming discolored because they weren't tumbling and getting too hot. So please don't wait for a recall. Either get the dryer fixed or buy a new one if LG will not help you out.
Posted by hanginmyclothesup on 2010-06-22:
I bought all Lg appliances for my new house 3 years ago. First my Lg dishwasher quit running and now my LG dryer has quit running. I contacted LG and HOME DEPOT and long story short NEITHER will help me. I have contacted 5 service people in my area and all 5 have declined to even come diagnose the machines because they said they are usually too expensive to fix and are difficult to get parts for. The repairmen all said that the appliances were designed that way so that Lg has a monoploly on repairing them when they brealdown. All 5 suggested I consider just trashing them and buying reputable machines. I also wrote a paper letter to the Home Depot store where I purchased the products and they haven't even bothered to answer. I did talk to Home Depot online and they said that they couldn't help unless I purchased them online. They also suggested that I ask The store where I bought them to perhaps exchange them on give me a credit toward the purchase of new ones. I tried this in the paper letter but as I said --they got their money and I'm hangin clothes on a line!
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StarEmpty StarEmpty StarEmpty StarEmpty Star
LG Gas Range Knobs Over Priced And Bad Design.
Posted by Socalhydraulicman on 01/22/2013
I WANT TO ADD MY COMPLAINT TO THE LIST OF COMPLAINTS ABOUT LG PRODUCTS.

I thought I would be a nice guy and replace the knob on my mother in law's new gas range, so I get the model# and serial and go on line. I type in the model up come many sites for parts. I think wow what a fine product to have so many companies to provide parts. Not as bad as the Delta Drill press I bought in 09 and it was discontinued on me in 09 now I'm stuck with out any options for parts.

So I purchase a knob $78.00 plus shipping cost. Ouch this to me is a rip off I paid 600. for my range and the one knob cost 1/6th of the price? Well then I go to her house 11 months later to find she now has 3 more knobs broken, I hesitate a bit, and say oh well It is my wonderful mother in law, so I go to purchase the three knobs and now they are $89.00 and have the tenacity to claim I saving $16.00 Each. Lets see now the cost of the replacement parts total $345.00 plus shipping. I could have bought her a new range from some other then LG 300.00 more.

Shame on LG and for Sears for selling these items. I urge you not to buy LG products.
     
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Posted by trmn8r on 2013-01-23:
Plastics that are no longer available from the manufacturer can be very expensive to make. I worked in cordless phones for awhile, and I recall that a handset was dirt cheap for a run of hundreds of thousands, but hundreds of dollars each for just a couple.

I don't know if that explains why these are so expensive or not - with all the complaints, I would have thought demand would be high. Sorry to hear about your situation.
Posted by At Your Service on 2013-01-23:
This isn't bad business and it definitely not uncommon. Most manufacturers charge a great deal more for parts than for the entire unit put together. LG is no different than other manufacturers when it comes to that.

I point that will hopefully help, however. The reason the knobs are likely breaking is because of excessive force placed upon the plastic D shape, plastic opening behind the knob. The replacements, if used in the same fashion, will give way too. Do yourself a favor and drop by your local ACE hardware store. Purchase a set of small hose clamps which can be used to reinforce the knobs. Tighten them around the D orifice, allowing the clamp to conform to the shape. Be careful to not over-tighten as you don't want the piece to crack. The clamp should simply reinforce the plastic and keep it from cracking again.

Best of luck.
Posted by gary on 2013-06-11:
you should,t have to repair your new appliance with hose clamps because its made so cheap,at your service who do you work for LG
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Life's NOT Good
Posted by Smudgesmom on 07/16/2008
I purchased this range on 6/1 and it was delivered on 6/10/08. On 6/28 we experienced a problem. After running for a short time, the range went into "OVEN LOCKDOWN" which locks the oven door (with a turkey breast stuck inside) and disables all the top burners. I called LG explained the problem and even told them that I suspected the circuit board was bad. On 7/2 the repair guy (sub-contracted) showed up without the circuit board, looked at the range and said the circuit board was bad and they'd have to order it and he didn't know how long that would take. On 7/9, having heard nothing, I called LG again and was told that the part would be sent to the repair place and they would contact me in a few days.

I asked why the part couldn't be shipped overnight - after all I had been without the working range for 9 days - and (get this!!!) was told that for "Security reasons since 9/11" they aren't able to send electronic components overnight (hello???? Dell just shipped me an entire computer full of electronic components) After more complaints, they finally admitted that the circuit board isn't being manufactured anymore and they had to "locate" one - this for a $2000 range that was manufactured in Jan 08. I asked to speak with a supervisor - too busy to get on the line but would call back within a half hour. Four hours later I called and the person had gone for the day. I asked for another supervisor who rattled off the same excuses. I finally turned to the LG Website and through "Contact Us" sent an email describing my problem. Within a couple of days, I got a response saying they were still trying to locate the part - and then a follow up saying to disregard the first email and that they would be replacing the range.

All they needed was the purchase receipt which I faxed to the number they gave me. I also sent an email advising that the receipt had been faxed. That was on Friday and when I hadn't heard anything by Monday, I called again. The person I had faxed the info to wasn't in and they couldn't find it so I faxed it again to their team leader who told me it would take a couple of days for the approval to be sent to the Best Buy corporate office and that I would hear from them within a couple more days to arrange for the swap. I said that was unacceptable as I'd already gone 16 days without a working range. I asked for a supervisor who told me the same thing - but after some heated argument was miraculously was able to get the replacement approval, but I'd still have to wait for Best Buy corporate to do their part.

Thankfully, Best Buy cares more about their customers than LG because within a half hour of getting off the phone with LG, a young lady called from Best Buy Corporate with their approval number and all I had to do was contact a local store. The swap occurs tomorrow and I'm just holding my breath and hoping that the new range actually works. I would have gotten some other brand, but I also purchased the matching microwave at the same time and it's already been installed. I'll never, ever buy another LG product.

UPDATE: It's now 7/17 and Best Buy swapped the ranges today. After the delivery guys left, I turned the oven on to test it - set it for timed convection cooking for 3 hours. After 30 minutes, it shut off all by itself. I called the store and will be returning and cancelling the order and buying another brand and hope for the best.
     
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Posted by Anonymous on 2008-07-16:
""Security reasons since 9/11" they aren't able to send electronic components overnight"

Im pretty sure they were just blowing smoke.
I know when I was with a Maytag Home Appliance center,LG came to us asking if we would handle the warranty service for them,of course I said NO! Parts are hard to come by,dealing with the factory is always a hassle

Good Luck!
Posted by awnsermaster on 2008-08-01:
first of all if the unit needs service and u the customer who is not a certified lg tech believes that the unit main board is the issue how can u tell ,and why would the service center pre order something without diagnosting your story has some pretty serious flaws to it .also if they did not have the part it would be exchanged like u just stated by saying that u fought with a superviser to get the exchange i find ridculous because if the part is on back order 10 or more days lg automaticly exchanges the unit and the calll back from the return dep. is within the first 3 biz days..and saying that bb exchanged the unit does not mean that they authorized it with lg's say

l.g employe any questions fell free to email i'll give it to u straight no run a rounds
q.and.a.4.lg@gmail.com
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