ALABAMA -- We bought an LG front loading washer. After three months it flooded our floors and cost us thousands of dollars to remove the water. LG customer service was horrid. After waiting on hold for 12 hours they offered very little help, were rude and could hardly care less about the situation. We looked online and saw that this is a reoccurring problem with this washer and one that may not even be fixable! The company that is removing the water from our walls told us that last week they were at a home with the same problem with another LG front loading washer. We will be recycling this brand new washer as we do not want another family to go through this nightmare.
I have an LG smartphone and a feature of the phone stopped working. I get it, these things happen. Since it's 7 months old, I contacted the LG company and they offered to repair it. We went through this process twice, each time being without a phone during the repair process, and the feature still does not work.
Instead of stepping up and taking care of me as a customer by sending a replacement phone, they want me to send it in for a third time to repair it! I have to send my phone in each time it gets repaired, so that is about 15 days, including shipping time, without the phone. I can't be without a phone now that I'm back to teaching. Not having a cellphone during my teaching hours poses a safety and security risk. This is beyond frustrating and a poor approach to quality customer service! I'm very disappointed and not interested in buying an LG smartphone again.
ORLANDO, FLORIDA -- LG High Efficiency Washer Orig cost $1099 – I got at discount then - LG wants to pay me $400 and take my washer because they dismantled and trashed my parts when they came out to service my washer with no parts available to replace. My LG washer purchased July of 2011 rusted around the disposal unit and the left front side.
When the Service tech arrived he disassembled my washer and then found the replacement part was the wrong one, would not fit. He took both the replacement part and my part and said someone would get back to me on the replacement. This was July 19, 2014. I have been told there is no replacement part and I will have to take $400 and they (LG) gets my washer. (This was from ** at Corporate headquarters today 8/25/14). I said (well- in other words - No). I want my washer put back in one piece.
In July, we bought 2 LG G4 phones from Verizon. From the start (hindsight, unfortunately) one of them never worked well. It continued to degrade until it basically stopped working. It will not connect to a cell or to data. We called LG about this issue and expected a simple result: they would stand behind their product and replace the NEW LG phone. No, they told us we could send them the phone, they would try to fix it and if not, they would send us a USED phone. Our phone was defective FROM THE START and was only three months old!
With hindsight, we know that we were seeing this problem from the very start in July: more dropped calls, longer time to charge (compared to our other NEW LG G4). We spoke with Josh ** in the escalation department who could not have been LESS helpful. He seemed to be enjoying robotically repeating the company "policy." He could think of not a SINGLE situation where a new phone would be issued to a consumer. When asked for the CEO, he said he could not tell us (we looked it up in 1 minute). He told us his customer call time was limited to 12 minutes, but, despite just continuing to restate policy, he stayed on the phone for over 30 minutes.
What is the point of customer service if customers are not served? We will never buy LG products again - phones, appliance, televisions -- if this is the level of customer service expected. I suggest others do the same. Save yourselves and work with a company with good customer service.
I bought my first house in July 2009 and decided I needed brand new appliances to go with it. Besides, I am a single parent of three working 60 hours a week and trying to go to grad school. So, in order to save me some headache of having to deal with broken down appliances, I decided to buy an LG LFX... SB brand of french door refrigerators. I took out a one year warranty on it and after 6 months, the ice maker stopped working. I called Lg and they came out to look at it and had to replace a part, of course I was still on warranty.
9 months later, I called them because the bottom freezer will not open. They came, replaced some parts and fixed it. Exactly 16 months after purchase, an FF error code started showing on the display panel and later converted to an IF error code and my refrigerator part of the whole thing was not cooling, nothing was wrong with the bottom freezer. Lg told me I was out of warranty and had to call their authorized service repair man to come take a look at it at my own expense.
I called the service representative and was told the earliest they could come out will be in a week and I have to be home since they don't work after hour. At this time I had stopped buying groceries since I had nowhere to put them and half of the last groceries I bought were thrown away. I decided to call a reputable repair shop locally and the guy told me I had trouble with my evaporator motor fan that works the fridge. I ordered the part from Lg and was told it will take two weeks to have it delivered.
At this point, I had to go buy a compact size fridge for milk and all what nots. Part came, repair man worked on fridge, it did not work. After reading the report on the Lg brands and after $350 on parts and labor, I have decided to count my loss at this time and just move on. My kids and I are going to use the compact size fridge for a while (I don't know what we are going to do for ice this summer, we live in Texas). I am going to call my school and take this summer off from grad school so I can work extra this summer to replace the refrigerator.
I am very disappointed with Lg and their products and my advice to anyone is never to touch an Lg refrigerator, or their other products for that matter, with a 10-foot pole. Or buy 10 years warranty if you must buy their products. By the way, I had a Maytag refrigerator that I gave out to my former neighbor as a parting gift when I bought my house. It is still in use after 5 years, it has not been worked on since I bought it, not once. I wonder why there hadn't been a recall on Lg refrigerators or class action lawsuit. Americans work too hard for their money to be replacing appliances every 18 months.
I purchased this range on 6/1 and it was delivered on 6/10/08. On 6/28 we experienced a problem. After running for a short time, the range went into "OVEN LOCKDOWN" which locks the oven door (with a turkey breast stuck inside) and disables all the top burners. I called LG explained the problem and even told them that I suspected the circuit board was bad.
On 7/2 the repair guy (sub-contracted) showed up without the circuit board, looked at the range and said the circuit board was bad and they'd have to order it and he didn't know how long that would take. On 7/9, having heard nothing, I called LG again and was told that the part would be sent to the repair place and they would contact me in a few days.
I asked why the part couldn't be shipped overnight - after all I had been without the working range for 9 days - and (get this!!!) was told that for "Security reasons since 9/11" they aren't able to send electronic components overnight (hello???? Dell just shipped me an entire computer full of electronic components). After more complaints, they finally admitted that the circuit board isn't being manufactured anymore and they had to "locate" one - this for a $2000 range that was manufactured in Jan 08. I asked to speak with a supervisor - too busy to get on the line but would call back within a half hour.
Four hours later I called and the person had gone for the day. I asked for another supervisor who rattled off the same excuses. I finally turned to the LG Website and through "Contact Us" sent an email describing my problem. Within a couple of days, I got a response saying they were still trying to locate the part - and then a follow up saying to disregard the first email and that they would be replacing the range. All they needed was the purchase receipt which I faxed to the number they gave me. I also sent an email advising that the receipt had been faxed. That was on Friday and when I hadn't heard anything by Monday, I called again.
The person I had faxed the info to wasn't in and they couldn't find it so I faxed it again to their team leader who told me it would take a couple of days for the approval to be sent to the Best Buy corporate office and that I would hear from them within a couple more days to arrange for the swap. I said that was unacceptable as I'd already gone 16 days without a working range. I asked for a supervisor who told me the same thing - but after some heated argument was miraculously was able to get the replacement approval, but I'd still have to wait for Best Buy corporate to do their part.
Thankfully, Best Buy cares more about their customers than LG because within a half hour of getting off the phone with LG, a young lady called from Best Buy Corporate with their approval number and all I had to do was contact a local store. The swap occurs tomorrow and I'm just holding my breath and hoping that the new range actually works. I would have gotten some other brand, but I also purchased the matching microwave at the same time and it's already been installed. I'll never, ever buy another LG product.
UPDATE: It's now 7/17 and Best Buy swapped the ranges today. After the delivery guys left, I turned the oven on to test it - set it for timed convection cooking for 3 hours. After 30 minutes, it shut off all by itself. I called the store and will be returning and cancelling the order and buying another brand and hope for the best.
COLORADO -- July 2007, I purchased a front loading washer and dryer pair along with the pedestals. First mistake was going for Sears extended warranty, which is fully 6 times the cost of other dealers. I am old and handicapped and had to buy the pedestals - which are a bit of a ripoff price wise. (My excuse, is I was in pain and just wanted to get a set- my old washer had died)I thought this was the last set I would get before I went to "the home". I really dislike this set. I use more prewash spot remover and iron more than I have in years.
The washer only performs in a mediocre way - and on the full setting, takes an hour. I don't get my stuff real dirty and have to spot out things like the bottom of my socks (the ones I wear around the house without shoes). I have experimented with different detergents and amounts and now use 2nd rinse (per Sears employee suggestion). Sounds like a water saver to me!! (not) Old washer did not need that. I hate to think how useless it would be with young children and family and sports dirt.
Dryer stops when done and depending on setting, it is either still damp or still warm. Clothes crumple. I have to grab clothes while they are still tumbling to hang up. This involves pause and restart - quite an energy saver as I see it (not). The wrinkle guard is a waste. It stops, then tumbles, then stops, then tumbles. When it first stops, the wrinkles set in. I don't spend my life in front of my dryer - it is in my basement. I am constantly putting in something wet (even just wet a towel), setting to a higher heat and waiting until the clothes are hot and damp, then I can take them out.
My old (25 years) dryer would toss them for 1/2 hour after the cycle and thus wrinkles were tossed out. Old dryer had a cool down too, so by the end of the cycle they were cool and fewer wrinkles. The advantage, I can iron the stuff while I wait for the dryer. I WOULD NEVER SPEND THIS MUCH MONEY ON A WASHER AND DRYER AGAIN AND WOULD NEVER BY A FRONT LOADER. There is no appreciable savings in water or power that I can see. I have to iron almost everything - Bought 3 new sets of sheets - different brands, store and thread counts.
After the initial wash, all 3 sets have set in creases on all the edges. I have not ironed sheets in 40 years - now I have to iron these every time. I use a lower spin setting as I suspect the heavy spin is what set in the wrinkles - but I cannot get them out at all. I don't know why they can't make a home front loader that has the gasket on the door instead of the machine (less stink and mold and you don't have to leave it open as I do), and works as well as the ones in the laudromat. 43 years ago, I had a front loader (Phillips) in an apt we rented and it worked great - the gasket was in the door. WARNING - don't be romanced into a front loader - all the hype is just that!!
NOTE TO APPROVERS:
This review is actually a cut-paste chat which won't be moderated for now, as I understand. Thanks.
OK..so I bought this TV not because I needed a new TV...I had a perfectly working RCA CRT TV that is still going strong after 20+ years. I just finally decided to come into the modern era and emjoy HDTV and brilliant colors. So I contact LG chat line; here is the conversation:
carlo: Hello, Giuliano Volpini. Can I help you with anything today?
Giuliano Volpini: Hello Carlo; hope your well. Yes; unfortunately our 42PC3D lost it's picture about 2 months ago. Of course this took place after the 24-month warranty expired. I do not think a TV of this quality should malfunction and I was set on an LG due to the longer warranty but mostly the reliability. After performing some research on the net it seems that this TV is susceptible to the type of problem that we have encountered (ie. no picture but have sound). I attempted to work with LG to hopefully get some sort of half-and-half deal were I would pay labour or parts; but this did not work out. I would like to know if someone can tell me which parts I need and I will attempt to fix it myself. Thanks...will wait for response.
carlo: we don't do that kind of support, you'd have to call a local servicer to see if they would help
carlo: COLTECH ELECTRONICS LIMITED/905-561-5506/905-561-3380/L8E 2W2/306 KENORA AVENUE
carlo: that is your authorized repair shop
Giuliano Volpini: OK then thanks.
carlo: no problem
carlo: you understand why we don't give that kind of support?
Giuliano Volpini: No...I would like too though? I am really upset that over this to the point that I have already been looking at a new TV but will not look at another LG product.
carlo: we cannot give that kind of support because we would have to look at the TV for diagnosis, it's impossible to know just by you telling me the symptoms, and then we would be liable if you get hurt repairing the TV or not doing it correctly and say...your house catches on fire
carlo: none of the other TV companies would do it either...it's a liability issue.
Giuliano Volpini: OK...but how about maybe extending some assistance like I mentioned before...I mean just over two years man !!! I am not going with another brand because they would tell me what parts I needed; I am doing it because of quality, service and reliability. A friend of mine had a Samsung that died after 18 months (there was only 1 year warranty); even after 6 months they replaced the set...why...because a new TV should last a long time and because they wanted him to buy another Samsung in 10 or 15 years..LG did nothing for me; thay gave me a case number then called back and told me to go fly a kite basically.
carlo: I'm sorry, but we have certain policies we have to follow. If they told you that nothing could be done, then we can't do anything. Different companies have different policies.
Giuliano Volpini: Wow...such a corporate response...you did not even ask for the LG case; maybe you could do something or extend some sort of assistance...why does LG have such a hardass customer service runaround...come on man; I do not have cash flowing like a river (for lack of a better term)... Before purchasing the LG we had a regular CRT RCA that lasted over 20 years...only decided to go with a plasma to enjoy the benefits of HD and better colour...and this is what I get ?
carlo: I've read the case already, it's in your wife's name Felicia, unfortunately nothing more can be done
carlo: The case has already been closed
Giuliano Volpini: And why? What is so hard to understand that a TV (of supposedly high caliber) should not die in 30 months?
carlo: I am not going to argue these points anymore, we cannot do anything
carlo: thanks for your time
Notice: carlo exited session.
ENGLEWOOD CLIFFS, NEW JERSEY -- I have just bought an LG Optimus V cellphone, & it is going back. How this piece of junk gets 5 stars in reviews, I have no idea. The on screen keyboard is the worst I've ever used. Text messages are extremely difficult to type, send and store. I spent 45 minutes to set up my Calendar, because the keyboard is so poor. Entering text, for some unknown reason things go wrong, & you have to start all over again.
Auto-text seems to be missing, and I don't want the Google calendar, as I have to sign in (my password is secure, and long). It frequently locks up. Also the Micro-SD card sent was the wrong one (Mini-SD was sent without the mini-SD adapter and the micro-SD which fits into this). Set-up is also a pain. The manual has such tiny letters that I cannot read it without a magnifying glass. You have to download the pdf file from Virgin. Lastly, Customer Service at Virgin Mobile is the worst (poor English spoken, and it takes a long time to get an attendant due to the voice reply instructions/service). There is no quick way to get a real person.
Avoid (if you want to stay sane and heart-attack free)! I struggled to return this phone to Virgin Mobile. Here are some facts that are difficult to obtain: Call and get an RMA number. Return address for phone: VIRGIN MOBILE RETURNS CENTER. 501 AIRTECH PKWY. PLAINFIELD, IN 46168-7408 or Virgin Mobile returns. c/o Brightpoint N America. 2675 Reeves Rd, suite 190. PLAINFIELD, IN 46168.
The price of the phone should be credited to your credit card. Ask that the automatic monthly payments be suspended until you buy your new phone (from Amazon of course). How to reach a live person: Call 888-322-1122. Press 0 as soon as you hear "Alex", and keep pressing 0 for each request made for more information. You may get your plan changed to $35 per month instead of $25 per month. If this happens, E-mail them at:
Tier3@virginmobileusa.com. Demand a Beyond Talk plan for $25. If all this fails, cancel your account, and start from the beginning. Forget your old account. Hope this helps.
Over a year ago, I purchased the LG LHB975 home entertainment system and after 4 uses of watching movies the rear wireless speaker system stops working! I have sent it in twice for repairs and when I get it back, the same thing stops working after 4 uses. I do not abuse the unit, in fact I only use it to watch movies when I have visitors, which is not that often. I called in to customer support manager after it has stopped working again and I request they have it replaced, but I get told all they can do is continue to repair it.
I told them I paid 800.00 at that time just to continue having to send it back over and over again. I recommend that consumers not purchase a stereo type system from LG, they may have good luck with cell phones, appliances, TV's, but home entertainment systems they need to work on some more!!! I am so frustrated that when I do want to enjoy an good new release movie, I have to keep my fingers crossed that I can enjoy it properly on the entertainment system. It is like every time my family wants to watch a movie at home. I ask myself will the system be working today???? It is a piece of crap just as the customer support is from LG.
Their website stated that "Fixing It Right the First Time LG Customer Service Representatives respond with accurate information to provide fair solutions to all customer issues on the first interaction. We take ownership, set accurate expectations, and follow through on all commitments so we never disappoint our Customers." Well I am still waiting for this statement to be true on their home entertainment system!!!! DO NOT PURCHASE ANY TYPE OF HOME ENTERTAINMENT SYSTEM FROM LG, BECAUSE YOU WILL THEN BE COMPETING WITH ME TO GET IT REPAIRED AS I AM!!