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LG HE Washer Because They No Longer Make Parts, My Option Is $400
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ORLANDO, FLORIDA -- LG High Efficiency Washer Orig cost $1099 – I got at discount then - LG wants to pay me $400 and take my washer because they dismantled and trashed my parts when they came out to service my washer with no parts available to replace. My LG washer purchased July of 2011 rusted around the disposal unit and the left front side.

When the Service tech arrived he disassembled my washer and then found the replacement part was the wrong one, would not fit. He took both the replacement part and my part and said someone would get back to me on the replacement. This was July 19, 2014. I have been told there is no replacement part and I will have to take $400 and they (LG) gets my washer. (This was from ** at Corporate headquarters today 8/25/14). I said (well- in other words - No). I want my washer put back in one piece.

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LG Sucks and won't stand behind their product
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

HUNTSVILLE, ALABAMA -- About 8 years ago, we bought an LG washer and dryer. Recently, the motor went out. It is under warranty for 10 years. We looked up on LG's website two authorized service companies. We called them and both had appointments that were 2 to 3 weeks out. We couldn't wait that long. We called a company who could do the work within a day or two and they diagnosed the problem as the direct drive motor. They ordered the part from Sears, a reputable distributor. They replaced the part and I paid them for the part, labor, and service call. Then I called LG to initiate a reimbursement for the part.
I wasn't expecting to be reimbursed for the service or labor. They told me that I should have contacted LG when we found out that the service wait time was unreasonable and without doing that they would not reimburse me for the part. They said they couldn't guarantee that the part was from an authorized parts warehouse and the work done wasn't done by an authorized repair company. They expected for use to have read the warranty info from paperwork I am not even sure we have anymore, note, it was purchased 8 years ago.
I went the round with the supervisor and she was adamant they would not cover the part. I then told her that this was not a requirement when my fridge compressor went out and I had to call for service. I just called a repair guy and he gave me the proper paper work and receipt for the work and I turned it over to LG and got reimbursed. I told her that I didn't understand the hypocrisy. To cover one situation and not the other is ridiculous. Again, she said LG would not cover the part because we did not call them directly when there was a problem with getting an authorized service guy to do the work.
I asked if I could get this supervisors car, I wanted to keep it for 3 weeks and by the way, it was up to her to figure out how to get to work and back without it. I said, if she had to she would most likely call and get a rental if it was that important to get to work and back. Well, I said waiting for a washer to be repaired and wait for 3 weeks was unacceptable. She said that I should have read the warranty information before contacting anyone.
I believe at this point that they are finding any loophole in their warranty so they don't have to cover repair costs even in the most unusual situation. I would think no one would wait 3 weeks to get a major appliance fixed. With the outright attitude of the supervisor and her not willing to even discuss a compromise, they are not worthy of anyone's business or loyalty.
My suggestion is..don't buy LG appliances. They will find any way to get out of paying for things they should rightfully cover. So we have made a decision to buy non-LG appliances from now on. GE, Samsung, Kenmore, here we come and we look forward to a better experience.
I will continue to post bad reviews anywhere and everywhere I can to tell people not to buy from LG.

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LG Won't Send Me a Replacement Smart Phone
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

I have an LG smartphone and a feature of the phone stopped working. I get it, these things happen. Since it's 7 months old, I contacted the LG company and they offered to repair it. We went through this process twice, each time being without a phone during the repair process, and the feature still does not work.

Instead of stepping up and taking care of me as a customer by sending a replacement phone, they want me to send it in for a third time to repair it! I have to send my phone in each time it gets repaired, so that is about 15 days, including shipping time, without the phone. I can't be without a phone now that I'm back to teaching. Not having a cellphone during my teaching hours poses a safety and security risk. This is beyond frustrating and a poor approach to quality customer service! I'm very disappointed and not interested in buying an LG smartphone again.

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Customer Service Worst in the World!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ANY, MICHIGAN -- Call Dale ** for mobile phone repair under second-year warranty. No one told me that the second year warranty was handled by a company in the UK, so I mailed my phone to Texas for repair, received email from LG that phone was not under warranty. The representative I spoke to when I called was very rude so I ask to speak to a manager, the manager was even worse.

When I told him I had a second year warranty that's when he informed me that I have to send my phone to the UK for repair and that they were charging me $20 for Diagnostic fee even though my phone was out of warranty and they deleted everything from my phone. When I refused to pay the $20 fee he very rudely told me if I wanted my phone back that I would pay the fee. So I finally paid the fee, got my phone back, called service repair facility in UK and they were supposed to email me a shipping label. Told them I had to have my phone for work. Promised I would receive the label 2 days ago, still have not received it, never will buy a LG product ever again.

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LG washer
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

CERRITOS, CALIFORNIA -- Purchased an LG washer in July of 2017 from a Home Depot in Cerritos, CA. August 2019 my washer stopped working. Fortunately I bought a 5 year insurance. At this point October 2019- TWO months later, I've been on several phone conversations with the manufacturer, LG and Home Depot. A total of 3 technicians have come out and still no solution. I went in store to speak to a manager, the store manager called LG and LG in sum said “this matter was between the client and them, not Home Depot”. In part, I'm very frustrated and upset that I've been sold something that I thought was quality. I will not purchase another LG product nor my family and friends.

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Bad product and even worse customer service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FLORIDA -- Life's Good? You must not have the misfortune to actually own a LG product. I purchased a refrigerator 4 years ago and the compressor went out. It was out for weeks before I could actually get a repairman lined up to come out. One said they wouldn't work on a LG, one said he was sent out not knowing it was the compressor and didn't have the equipment of the skill to do it, another one said he was too far away to come, another one said they could do the work but wouldn't because they were in a dispute with LG. Finally one who could do the work only to find LG had sent the wrong compressor. More wait. They said they would compensate us for food lost.after the work was finished and it would take 2-3 weeks. It was completed on Feb 28, three weeks ago, and now I find out they will not do the reimbursement because we don't have our receipt. They know who
we purchased the refrigerator from, they know when, but they will not go forward because we aren't in possession of the receipt. Three repairmen told us they would not buy an LG because of all the problems they see with them. Another one said "You know what LG stands for? Lost Groceries". Customer service is obviously not important to them. They are willing to lose a customer (and many more who get word of this experience) over the reimbursement cost. One star being the lowest rating? I wish I could give it a negative 10. I will never own another LG product again.

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LG Washing Machine Flooded Floor and Cost Us Thousands
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Rating: 1/51

ALABAMA -- We bought an LG front loading washer. After three months it flooded our floors and cost us thousands of dollars to remove the water. LG customer service was horrid. After waiting on hold for 12 hours they offered very little help, were rude and could hardly care less about the situation. We looked online and saw that this is a reoccurring problem with this washer and one that may not even be fixable! The company that is removing the water from our walls told us that last week they were at a home with the same problem with another LG front loading washer. We will be recycling this brand new washer as we do not want another family to go through this nightmare.

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LG - Life (and Customer service) is NOT Good
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

In July, we bought 2 LG G4 phones from Verizon. From the start (hindsight, unfortunately) one of them never worked well. It continued to degrade until it basically stopped working. It will not connect to a cell or to data. We called LG about this issue and expected a simple result: they would stand behind their product and replace the NEW LG phone. No, they told us we could send them the phone, they would try to fix it and if not, they would send us a USED phone. Our phone was defective FROM THE START and was only three months old!

With hindsight, we know that we were seeing this problem from the very start in July: more dropped calls, longer time to charge (compared to our other NEW LG G4). We spoke with Josh ** in the escalation department who could not have been LESS helpful. He seemed to be enjoying robotically repeating the company "policy." He could think of not a SINGLE situation where a new phone would be issued to a consumer. When asked for the CEO, he said he could not tell us (we looked it up in 1 minute). He told us his customer call time was limited to 12 minutes, but, despite just continuing to restate policy, he stayed on the phone for over 30 minutes.

What is the point of customer service if customers are not served? We will never buy LG products again - phones, appliance, televisions -- if this is the level of customer service expected. I suggest others do the same. Save yourselves and work with a company with good customer service.

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Poor Quality Expensive Gas Stove - LG3085ST
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

We purchased an LG range on Nov. 29, 2014 ($1400.00). From day one, the burners have not had even flames, and always make a hissing sound. We finally called the store's service and they came and said there was nothing wrong with the burners. "That's how they make them. You can try calling for LG service, but they will tell you the same thing."

Another phone call to store and we were told that it's because ranges no longer have pilot lights. So, how could we even replace this piece of junk if they're all made like this? You can't turn it on until you own it and it's been installed in your kitchen. Our 28-year-old Tappan range had perfectly even and noiseless burners. Sorry we replaced it. Shame, shame, shame on you, LG.

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Possible class action lawsuit on LG company?
By -

I bought my first house in July 2009 and decided I needed brand new appliances to go with it. Besides, I am a single parent of three working 60 hours a week and trying to go to grad school. So, in order to save me some headache of having to deal with broken down appliances, I decided to buy an LG LFX... SB brand of french door refrigerators. I took out a one year warranty on it and after 6 months, the ice maker stopped working. I called Lg and they came out to look at it and had to replace a part, of course I was still on warranty.

9 months later, I called them because the bottom freezer will not open. They came, replaced some parts and fixed it. Exactly 16 months after purchase, an FF error code started showing on the display panel and later converted to an IF error code and my refrigerator part of the whole thing was not cooling, nothing was wrong with the bottom freezer. Lg told me I was out of warranty and had to call their authorized service repair man to come take a look at it at my own expense.

I called the service representative and was told the earliest they could come out will be in a week and I have to be home since they don't work after hour. At this time I had stopped buying groceries since I had nowhere to put them and half of the last groceries I bought were thrown away. I decided to call a reputable repair shop locally and the guy told me I had trouble with my evaporator motor fan that works the fridge. I ordered the part from Lg and was told it will take two weeks to have it delivered.

At this point, I had to go buy a compact size fridge for milk and all what nots. Part came, repair man worked on fridge, it did not work. After reading the report on the Lg brands and after $350 on parts and labor, I have decided to count my loss at this time and just move on. My kids and I are going to use the compact size fridge for a while (I don't know what we are going to do for ice this summer, we live in Texas). I am going to call my school and take this summer off from grad school so I can work extra this summer to replace the refrigerator.

I am very disappointed with Lg and their products and my advice to anyone is never to touch an Lg refrigerator, or their other products for that matter, with a 10-foot pole. Or buy 10 years warranty if you must buy their products. By the way, I had a Maytag refrigerator that I gave out to my former neighbor as a parting gift when I bought my house. It is still in use after 5 years, it has not been worked on since I bought it, not once. I wonder why there hadn't been a recall on Lg refrigerators or class action lawsuit. Americans work too hard for their money to be replacing appliances every 18 months.

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1.4 out of 5, based on 21 ratings and
90 reviews & complaints.
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www.lg.com
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