BALTIMORE, MARYLAND -- My LG Dryer is not even 3 years old and now my dryer is cracked and I just don't understand why it did that. The piece that was cracked came off the other day so now I have a hole in the front of my dryer. I have to replace the drum. There is nothing wrong with the anything else except that it never really dried the clothes like it said it did but I have to keep it until I and afford another dryer but I will not get another LG.
Our LG dryer's stainless steel tub cracked at the seams and the rollers failed in less than four years. LG refused to even supply the parts free after the repair facility asked them too. So we must make an expensive repair or trash unit. We will never buy LG anything again and will tell everyone we can about their crappy products and the fact that they don't back them even when it is an obvious manufacturer defect!
BAYTWON, TEXAS -- I recently purchased an LG washer and dryer from Home Depot. They are front load all the bells and whistles. I paid about 1700.00 For the set. I bought these to go in my new home we just purchased. I had Home Depot deliver and an LG tech hooked up the washer and dryer. They worked good for about 2 weeks and now the dryer does not work at all, it blows cold air and does not heat. I called LG to see if someone would come out and look at the dryer and they told me they were going to charge me 75.00 just to come out and look at the dryer and if it was hooked up wrong they would charge me for that too. I have only had the dryer now for 3 weeks.
I was hung up on they told me that they don't cover everything that happens to the dryer and that they couldn't get someone out to me for 1 week. At that point I called Home Depot. They were very helpful. LG still will not fix my dryer and so I have had to had Home Depot come and pick up the other machines and I will be buying a different brand. If LG is this hard when you have had their product less than a month I can imagine what it would be like if something happened 6 months from now.
I was treated so poorly by LG their customer service people were rude and did not want to help make the problem any better. I think I will be a lot happier with a different brand because I don't feel like I was treated like the way a customer should be. Home Depot has really been great in this whole process without their help I would be stuck with LG and be very unhappy. I would not recommend LG for anyone Home Depot was telling me that they have had a lot of complaints about these dryers not heating so maybe it's just poorly made, but certainly does not have a poor price.
MICHIGAN -- We purchased a new LG top end unit at that time. Within 30 days it became very noisy. After 2 months we finally got it fixed under warranty. It was a small plastic bushing broke from the factory. Worked fine for a month or so and became noisy again. Checked with the factory service rep and he stated they had issues with this before. After much complaining, the appliance store delivered a new unit, turned out to be a dented unit, but we accepted it. This also became noisy after less than 60 days of operation.
LG wouldn't respond to my email and the sales rep as good as suggested I was a liar. The warranty is off and the appliance store is gone. My only recourse is to steer my customers and acquaintances from purchasing anything from LG.