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LG Electric Ranges

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3 Reviews & Complaints

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LG doesn't care about their customers
Posted by Don't buy LG on 03/13/2010
I bought this range a year and a half ago. It has two major problems - the touchpad keeps going out and it's black paint is peeling off by the back vent above the left burner. The touchpad going out means no oven or burner use until fixed. This has happened twice already.

I called customer service about the peeling paint. It just looks awful - metal showing in a large area. The representative suggested BLACK PAINT!!!! Am I meant to repeatedly paint this area? UNREAL!! What about the warranty?? Calling customer service is a nightmare too - you get bounced around, put on hold forever and disconnected.

Only buy LG if you want a terrible product and bad customer service.
     
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Posted by warddw1526 on 2010-03-13:
Check the warranty about the paint peeling. Many warranties will not cover cosmetic issues with the product.
Posted by Anonymous on 2010-03-13:
You have no oven or burner yet the paint is your complaint? As stated by ward, cosmetic issues are not covered by warranty.
Posted by Don't buy LG on 2010-04-06:
LadyScot - my complaint, as you call it, is that LG makes a terrible product AND has horrendous customer service.
The paint peeling is more than cosmetic- it is being caused by an excess of heat coming out of the oven. I mean really, should it get hot enough to peel paint on the exterior of the stove? I don't think so.
Posted by Anonymous on 2010-04-06:
The paint used on an oven should be able to withstand the heat, otherwise my guess would be that it's defective paint or the wrong type was used. Ovens should last for years, inside and out. I appreciate hearing your LG complaint as I will be remodeling my kitchen in the coming year. Appliances that last only a year and a half are not something I want to be bothered with. When customer service is too busy to be bothered, I'm too busy to buy that product. Thanks again.
Posted by ALMitt on 2010-07-23:
LG products are bad products. I too have been shafted by this company and I am telling everyone I know to buy elsewhere or you'll have problems too. I agree with Don't buy LG, DON'T BUY LG PRODUCTS!!

--ALMitt
Posted by Teresa on 2012-07-18:
I bought an lg washing machine a little over three months and the paint is peeling around the drain plug the plastic cover is fine but the paint is peeling from the metal around the door
Posted by Agnes on 2012-12-11:
Paint is peeling off 2010 front load washer and dryer and it is NOT cosmetic. The paint is peeling inside the dryer and causing our clothes to come out with "white specs" on them. Not cool, not cosmetic and LG won't do a gosh darn thing about it. We have small children and one has had an allergy and been on steroids and since we narrowed out food no doubt it is probably this paint causing her to get the rash. We are going to sue LG and be sure to get this out there since it is totally unreasonable for the washer and dryer to have paint peeling off and getting in to our clothes.
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LG Electric Range Buttons Stopped Working 3 Times in 6 Months
Posted by Fio1313 on 05/29/2013
CONNECTICUT -- My LG electric range that was purchased in November 2012 from Home Depot, failed for the first time in February 2013. It was on a weekend and the numbers on the panel would not work so I was unable to set a temperature for the oven and could not cook the lasagna I had just prepared. It was a weekend so when I was able to get in touch with a repairman to come out 2 days layer, he turned it off and then back on 10 minutes later and it was working, so he made no repairs!.

Less than 2 weeks later it happened Again, this time the burners would not work,. The repairman came and replaced all the electronics;. Three months later, on a weekend again, the numbers would not work?. The repairman came 3 days later, and again it was working again so nothing was done".

I have now taken 3 different days off from work to stay home and have a repairman come repair my brand new stove:. LG will do nothing to send a repairman when it is not working, nor will they do anything about my stove that only works intermittently..

I have seen numerous other complaints regarding the same issue with LG ranges!. They even recalled 161,000 stoves (not my model) for the same issue. By the way, the recall in no way gives consumers their money back, or new stoves, but only repairs the broken stoves. These stoves continue to break.

It is shocking to me that LG continues to get away with this without consequence.
     
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LG Electric Range Not looking good
Posted by Teachemall on 11/04/2009
We purchased the LG electric range from Best Buy in June 09. It has been working great! And we got a good deal so we thought everything was fine until yesterday when we were baking a cake and the oven just shuts off. The column of buttons for oven functions no longer responded to touch. So I called customer service. They required that I fax a copy of the receipt because my serial number didn't match up with my purchase date. So I did, then today I was walking through the kitchen and the motion made the buttons on the panel come on. Scary! Then the other side of the panel quit working. But wait it gets better, this afternoon everything works fine. So I find this website and begin reading reviews about this particular oven with very similar stories. NOW I'm worried. Please do not buy LG ovens. It looks like they have a long way to go before perfecting their craft.

Update: June 2013, The range was recalled, reference link http://www.cpsc.gov/en/Recalls/2013/LG-Electronics-Recalls-Electric-Ranges-Due-to-Burn-and-Fire-Hazards/
So we called LG back in January 2013, who then sent A&E factory services out for the repair. The technician didn't act like they knew about the recall. He ordered a part. The part has never come in, on back order they say. In the mean time the front right burner quit working. The oven also would not preheat correctly and we had to keep restarting the oven. Then we received a bill from A&E for the service that was never performed. In short, I will never buy LG or use A&E. We went out and bought a new stove today.
     
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