I purchased this range on 6/1 and it was delivered on 6/10/08. On 6/28 we experienced a problem. After running for a short time, the range went into "OVEN LOCKDOWN" which locks the oven door (with a turkey breast stuck inside) and disables all the top burners. I called LG explained the problem and even told them that I suspected the circuit board was bad.
On 7/2 the repair guy (sub-contracted) showed up without the circuit board, looked at the range and said the circuit board was bad and they'd have to order it and he didn't know how long that would take. On 7/9, having heard nothing, I called LG again and was told that the part would be sent to the repair place and they would contact me in a few days.
I asked why the part couldn't be shipped overnight - after all I had been without the working range for 9 days - and (get this!!!) was told that for "Security reasons since 9/11" they aren't able to send electronic components overnight (hello???? Dell just shipped me an entire computer full of electronic components). After more complaints, they finally admitted that the circuit board isn't being manufactured anymore and they had to "locate" one - this for a $2000 range that was manufactured in Jan 08. I asked to speak with a supervisor - too busy to get on the line but would call back within a half hour.
Four hours later I called and the person had gone for the day. I asked for another supervisor who rattled off the same excuses. I finally turned to the LG Website and through "Contact Us" sent an email describing my problem. Within a couple of days, I got a response saying they were still trying to locate the part - and then a follow up saying to disregard the first email and that they would be replacing the range. All they needed was the purchase receipt which I faxed to the number they gave me. I also sent an email advising that the receipt had been faxed. That was on Friday and when I hadn't heard anything by Monday, I called again.
The person I had faxed the info to wasn't in and they couldn't find it so I faxed it again to their team leader who told me it would take a couple of days for the approval to be sent to the Best Buy corporate office and that I would hear from them within a couple more days to arrange for the swap. I said that was unacceptable as I'd already gone 16 days without a working range. I asked for a supervisor who told me the same thing - but after some heated argument was miraculously was able to get the replacement approval, but I'd still have to wait for Best Buy corporate to do their part.
Thankfully, Best Buy cares more about their customers than LG because within a half hour of getting off the phone with LG, a young lady called from Best Buy Corporate with their approval number and all I had to do was contact a local store. The swap occurs tomorrow and I'm just holding my breath and hoping that the new range actually works. I would have gotten some other brand, but I also purchased the matching microwave at the same time and it's already been installed. I'll never, ever buy another LG product.
UPDATE: It's now 7/17 and Best Buy swapped the ranges today. After the delivery guys left, I turned the oven on to test it - set it for timed convection cooking for 3 hours. After 30 minutes, it shut off all by itself. I called the store and will be returning and cancelling the order and buying another brand and hope for the best.
In July, we bought 2 LG G4 phones from Verizon. From the start (hindsight, unfortunately) one of them never worked well. It continued to degrade until it basically stopped working. It will not connect to a cell or to data. We called LG about this issue and expected a simple result: they would stand behind their product and replace the NEW LG phone. No, they told us we could send them the phone, they would try to fix it and if not, they would send us a USED phone. Our phone was defective FROM THE START and was only three months old!
With hindsight, we know that we were seeing this problem from the very start in July: more dropped calls, longer time to charge (compared to our other NEW LG G4). We spoke with Josh ** in the escalation department who could not have been LESS helpful. He seemed to be enjoying robotically repeating the company "policy." He could think of not a SINGLE situation where a new phone would be issued to a consumer. When asked for the CEO, he said he could not tell us (we looked it up in 1 minute). He told us his customer call time was limited to 12 minutes, but, despite just continuing to restate policy, he stayed on the phone for over 30 minutes.
What is the point of customer service if customers are not served? We will never buy LG products again - phones, appliance, televisions -- if this is the level of customer service expected. I suggest others do the same. Save yourselves and work with a company with good customer service.
We purchased an LG range on Nov. 29, 2014 ($1400.00). From day one, the burners have not had even flames, and always make a hissing sound. We finally called the store's service and they came and said there was nothing wrong with the burners. "That's how they make them. You can try calling for LG service, but they will tell you the same thing."
Another phone call to store and we were told that it's because ranges no longer have pilot lights. So, how could we even replace this piece of junk if they're all made like this? You can't turn it on until you own it and it's been installed in your kitchen. Our 28-year-old Tappan range had perfectly even and noiseless burners. Sorry we replaced it. Shame, shame, shame on you, LG.
NA, CALIFORNIA -- I found a quick and easy fix for LG knobs that have cracked (model #lrg30357st) and cheap too!! First remove one of the knobs, take it with you to the hardware store. Look for a spring clamp that will fit (3/8" is what I used). Remove tabs if it has any. I found if you find a socket it will slide onto tightly will make this easier. Squeeze it with a pair of pliers to brake off the tabs, one at a time works best.
Next remove the two screws that hold the knob together, slide the spring clamp into center hole, then force back plate back on carefully making sure screw holes are aligned. Turn knob over using a larger socket place the shaft in socket and push parts together. When replacing screws tighten each screw a little at a time so you don't strip them out, I hope this helps it worked for me.
LAKE ORION, MICHIGAN -- I initially called to get some questions answered, but was immediately told there was nothing you could do. I asked for a supervisor and sat on hold for 30 minutes only to be transferred to home appliances! They then transferred me to home electronics and again back to where I started. No one in customer service was polite, nor helpful and apparently are not comfortable working the phone system in place.
By time I actually got to a supervisor she was rude and not at all helpful either. All I wanted was to know why I had to pay more (I already purchased the phone) to get a MANUFACTURER DEFECT that is under warranty (not in any way my fault nor responsibility) fixed by the company whose fault it is! How can you expect return customers when you do nothing to appease them. All I wanted was a shipping label. I was not offered a discount, coupon, apologies or anything. Not to mention once I do pay to turn it in, I will only get a refurbished phone back, not even a new one! Unbelievable!
PENSACOLA, FLORIDA -- Lg does not abide by their warranty. I will never purchase another LG product. I bought my washer and dryer 5 months ago and now the control panel on my washer has gone out. After arguing with their inept customer service reps I was able to get a LG warranty repairman to my house after my clothes have sat in water for 3 days and found out the part is back ordered at least 4-6 weeks.
Obviously if the part is that far back ordered this isn't the only time it has happened. I bought this through my local HH Gregg. Thankfully they have now put in a request with their corporate office to get me a new washer. I will find out in 3 days or so if it is approved. I hope many people read this and see that LG is not a good choice at all!!!
Customer Service and parts replacement is horrible. Have been waiting for almost (3) months to get a replacement door for my microwave that isn't broken or damaged. This was a warranty issue. I have had (4) doors come in broken, dented and/or cracked! Have tried unsuccessfully numerous times to get this problem resolved through Customer Service. Last night I spent almost an hour on hold and still hung up with no resolution to the problem. They need someone who knows how to speak English! I will never buy another LG product and will inform everyone of what I have been put through.
ENGLEWOOD CLIFFS, NEW JERSEY -- I have just bought an LG Optimus V cellphone, & it is going back. How this piece of junk gets 5 stars in reviews, I have no idea. The on screen keyboard is the worst I've ever used. Text messages are extremely difficult to type, send and store. I spent 45 minutes to set up my Calendar, because the keyboard is so poor. Entering text, for some unknown reason things go wrong, & you have to start all over again.
Auto-text seems to be missing, and I don't want the Google calendar, as I have to sign in (my password is secure, and long). It frequently locks up. Also the Micro-SD card sent was the wrong one (Mini-SD was sent without the mini-SD adapter and the micro-SD which fits into this). Set-up is also a pain. The manual has such tiny letters that I cannot read it without a magnifying glass. You have to download the pdf file from Virgin. Lastly, Customer Service at Virgin Mobile is the worst (poor English spoken, and it takes a long time to get an attendant due to the voice reply instructions/service). There is no quick way to get a real person.
Avoid! (if you want to stay sane and heart-attack free). I struggled to return this phone to Virgin Mobile. Here are some facts that are difficult to obtain: Call and get an RMA number. Return address for phone: VIRGIN MOBILE RETURNS CENTER. 501 AIRTECH PKWY. PLAINFIELD, IN 46168-7408 or Virgin Mobile returns. c/o Brightpoint N America. 2675 Reeves Rd, suite 190. PLAINFIELD, IN 46168.
The price of the phone should be credited to your credit card. Ask that the automatic monthly payments be suspended until you buy your new phone (from Amazon of course). How to reach a live person: Call 888-322-1122. Press 0 as soon as you hear "Alex", and keep pressing 0 for each request made for more information. You may get your plan changed to $35 per month instead of $25 per month. If this happens, E-mail them at:
Tier3@virginmobileusa.com. Demand a Beyond Talk plan for $25. If all this fails, cancel your account, and start from the beginning. Forget your old account. Hope this helps.
Over a year ago, I purchased the LG LHB975 home entertainment system and after 4 uses of watching movies the rear wireless speaker system stops working! I have sent it in twice for repairs and when I get it back, the same thing stops working after 4 uses. I do not abuse the unit, in fact I only use it to watch movies when I have visitors, which is not that often. I called in to customer support manager after it has stopped working again and I request they have it replaced, but I get told all they can do is continue to repair it.
I told them I paid 800.00 at that time just to continue having to send it back over and over again. I recommend that consumers not purchase a stereo type system from LG, they may have good luck with cell phones, appliances, TV's, but home entertainment systems they need to work on soome more!!! I am so frustrated that when I do want to enjoy an good new release movie, I have to keep my fingers crossed that I can enjoy it properly on the entertainment system. It is like every time my family wants to watch a movie at home. I ask myself will the system be working today???? It is a piece of crap just as the customer support is from LG.
Their website stated that "Fixing It Right the First Time LG Customer Service Representatives respond with accurate information to provide fair solutions to all customer issues on the first interaction. We take ownership, set accurate expectations, and follow through on all commitments so we never disappoint our Customers." Well I am still waiting for this statement to be true on their home entertainment system!!!!!!! DO NOT PURCHASE ANY TYPE OF HOME ENTERTAINMENT SYSTEM FROM LG, BECAUSE YOU WILL THEN BE COMPETING WITH ME TO GET IT REPAIRED AS I AM!!