I purchased an LG Gas Range at Home Depot less than two years ago. I also purchased the extended warranty which I was told covered the item from head to toe! Within 6 months 2 of the knobs kept falling off. I looked at the knobs and discovered the part that attaches to the range is NOT commercial grade but plastic! Since that time 2 more of the knobs have broken in the same area. When I inquired about the warranty, of course the knobs were not covered. OK, so how much could a set of knobs cost? I will order new ones, I was told they are $70 a piece! What a scam on the part of LG? Now we use the one knob that still functions and pliers to turn the others on!!!
HUNTSVILLE, ALABAMA -- I bought a new LG stove in 2010 the paint began to scratch off. I called LG to ask for assistance and was given a TOUGH LUCK YOUR PROBLEM answer by a rude "supervisor". Please we all see this everyday without getting into big explanations. Do not buy LG. Do not buy LG. Do not buy LG. Please this is a big company that couldn't care less we have the power to hurt them in the sales department. Look at any website you want. They have one of the worst consumer satisfaction ratings. They don't care why should we. Do not buy LG.
LRG30355ST. Bought an LG freestanding gas range and paid about $1K for it. It looked handsome and had sturdy cast grates for the top. No flimsy stuff here. However the coating in the burner tops flaked off after a couple of months. LG reluctantly supplied replacements under warranty. Their customer service attitude sucked. First self-cleaning cycle we run causes the shiny plastic covering on the range knobs to act like shrink wrap and crinkle up and shrink from the oven heat. What?? Stove is out of warranty now and they want about $70/ea for replacement (plastic) knobs. I said no thanks.
It's a known design defect and you should replace at no charge. LG did not replace the knobs so I'm stuck with the crinkly knobs on an otherwise serviceable range. To add insult to injury they now offer "stainless steel" knobs for $110/ea. Let's see... $550 to replace the knobs on a $1000 stove. THAT SUCKS!!! LG can bite me. I will never buy another one of their products under any circumstance.
ENGLEWOOD CLIFFS, NEW JERSEY -- In Nov 2009, I purchased 3 LG appliances and sent ALL paperwork I received with the sale of the appliances. I filled out the rebate form and sent it in. 11 weeks later I received a note that I failed to send a store list of items I purchased. I resent ALL paperwork along with a note asking what else there was. The Sales slip from the store obviously listed all items purchased with the date and cost of each item.
Today is June 22, 2010, and I still have heard nothing from them. I went to their website some time ago and tried to send them a note. Still no reply. I think that it was a scam. While shopping for the appliances every store told me that the appliance was good but "do not expect any help from the company if you have problems".
I have tried to contact LG many times regarding my dryer. The dryer started off by making loud banging noises, but we thought we could deal with that, because when we looked online about replacing the rollers, people complained about having the same problem a while after replacing them. Then clothes started getting caught in the machine and I finally found the cause a cracked drum and it is splitting down the seam.
I also want to mention that the lint collecter does not work well and we replaced that once, but still lint all over our laundry room (behind dryer) and we have to vacuum it out very often. (we had to clean it often, but we can't use the dryer right now, because of all the clothes getting destroyed in there, because of the cracked/split drum). Customer service at LG stinks too, but this last time I called (yesterday) finally got someone to call me back :O) Not that, that helped, because I am not paying to have my dryer fixed when it is a defaulty product. Also with our other LG products, you fix them and then the problem reoccurs.
I purchased an LG refrigerator on 10/12/07. The model # is LFX25960st. I had no problem with my refrigerator until they did an upgrade because the energy rating was not correct. The service man came to my house on May 8th and did the upgrade. Once the upgrade was done everything in the bottom left drawer started freezing. To make a long story short, after several attempts LG finally agreed to replace the refrigerator on August 12.
At this point everything on the left side of the refrigerator is freezing. Resolution dept called my house on August 17 and said it would be 7-10 days before the freight company could get with me to have it delivered. Today I threw away 3 pounds of apples, 2 pounds of grapes, a dozen eggs, and 1 pound baby carrots. I have called back to LG repeatedly to talk with a supervisor, but they will not take my calls or call me back. They say they will not be able to get the new refrigerator to me until the freight company can deliver it.
I am beginning to wonder if they will even deliver a new one. They think people are made of money and can just keep replacing food. They will not pay to replace any food that has gone bad. Also, I have an LG top load washer. The door has been replaced once because the bleach runs out onto the front of the door. Now they say I am putting in too much bleach which isn't the case. Everyone beware if you are thinking of purchasing an LG appliance. I will never buy another LG product. Their customer service sucks and so does their products.
I work for an appliance dealer and do all parts ordering. I am very disappointed with the service (or lack of service) I receive when "trying" to order parts! We are a repair center as well and trying to order parts is worse than trying to pull my own teeth! We do not sell any LG appliances and tell our customers the truth about LG...they do not care once you purchase their product.
I am a top notch customer service professional and LG makes my job more difficult. It's hard to be top notch when you are dealing with an unappreciative company such as LG. Maybe their "life's good" because they got your money and ran!! My professional opinion is...Do not purchase any LG product unless you want a hunk of metal sitting around your house just awaiting on repair!!!
LAKE ORION, MICHIGAN -- I initially called to get some questions answered, but was immediately told there was nothing you could do. I asked for a supervisor and sat on hold for 30 minutes only to be transferred to home appliances! They then transferred me to home electronics and again back to where I started. No one in customer service was polite, nor helpful and apparently are not comfortable working the phone system in place.
By time I actually got to a supervisor she was rude and not at all helpful either. All I wanted was to know why I had to pay more (I already purchased the phone) to get a MANUFACTURER DEFECT that is under warranty (not in any way my fault nor responsibility) fixed by the company whose fault it is! How can you expect return customers when you do nothing to appease them. All I wanted was a shipping label. I was not offered a discount, coupon, apologies or anything. Not to mention once I do pay to turn it in, I will only get a refurbished phone back, not even a new one! Unbelievable!
PENSACOLA, FLORIDA -- Lg does not abide by their warranty. I will never purchase another LG product. I bought my washer and dryer 5 months ago and now the control panel on my washer has gone out. After arguing with their inept customer service reps I was able to get a LG warranty repairman to my house after my clothes have sat in water for 3 days and found out the part is back ordered at least 4-6 weeks.
Obviously if the part is that far back ordered this isn't the only time it has happened. I bought this through my local HH Gregg. Thankfully they have now put in a request with their corporate office to get me a new washer. I will find out in 3 days or so if it is approved. I hope many people read this and see that LG is not a good choice at all!!!
Customer Service and parts replacement is horrible. Have been waiting for almost (3) months to get a replacement door for my microwave that isn't broken or damaged. This was a warranty issue. I have had (4) doors come in broken, dented and/or cracked! Have tried unsuccessfully numerous times to get this problem resolved through Customer Service. Last night I spent almost an hour on hold and still hung up with no resolution to the problem. They need someone who knows how to speak English! I will never buy another LG product and will inform everyone of what I have been put through.