This specific review is about the LG stove stated above, however, we purchased all top of the line LG kitchen appliances for our new home just 36 months ago. I negotiated the best deal I could so when my husband forced me to buy extended warranties on all of them costing another $1,000.00 I was not a happy camper. I am so glad I listened to him. You hear that???? a woman who is admitting she is glad she listened to her husband.
Today, the repair man was back for the third time in 18 days. Our stove has been repaired FIVE times since we bought it, so far a total of 9 repair visits and we have been without a working stove/oven for a total of 11 weeks out of the past 36 months. 18 days ago a relay pcb burned out, a new one was ordered and put in a week later. It lasted only a week and burned out again Sunday night in the middle of cooking Sunday dinner. The repair man came back today, removed the back panel and reported the relay pcb burned out and melted AGAIN. So... he ordered another relay pcb and back element. I am scared to death this stove will catch on fire and burn our house down with us in it!!
Last year, our main power board on the stovetop was replaced three times in a 3 month period. We were unable to cook for 7 weeks during that pathetic fiasco. In the first 16 months in our new home our LG dishwasher was broken and repaired 4 times... flooded our beautiful oak floors on 2 occasions causing warped area and lifting of the oak planks. The 'mother board' fried each time according to the repair company. These LG appliances are JUNK. We were lied to and deceived and I'm trying to figure out what can be done from a legal standpoint. I think a MAJOR CLASS ACTION SUIT is necessary to stop these people from selling this crap.
We were told they were made in Germany and were top of the line. Now, I find out they're owned by GE and made in KOREA. Most of the parts I've seen on the back of the stove after the panel is removed are plastic... plastic that melts, shorts out and catches on fire. LG has taken the loser route out every time, replacing the cheapest parts first hoping to get off easy, not caring that their customers are stuck without working appliances for god knows how long til someone figures out what to do to get them to work. PROSPECTIVE BUYERS... BEWARE!!!! LG APPLIANCES ARE TERRIBLE! THE COMPANY IS EVEN WORSE.
I purchased an LG Gas Range at Home Depot less than two years ago. I also purchased the extended warranty which I was told covered the item from head to toe! Within 6 months 2 of the knobs kept falling off. I looked at the knobs and discovered the part that attaches to the range is NOT commercial grade but plastic! Since that time 2 more of the knobs have broken in the same area. When I inquired about the warranty, of course the knobs were not covered. OK, so how much could a set of knobs cost? I will order new ones, I was told they are $70 a piece! What a scam on the part of LG? Now we use the one knob that still functions and pliers to turn the others on!!!
HUNTSVILLE, ALABAMA -- I bought a new LG stove in 2010 the paint began to scratch off. I called LG to ask for assistance and was given a TOUGH LUCK YOUR PROBLEM answer by a rude "supervisor". Please we all see this everyday without getting into big explanations. Do not buy LG. Do not buy LG. Do not buy LG. Please this is a big company that couldn't care less we have the power to hurt them in the sales department. Look at any website you want. They have one of the worst consumer satisfaction ratings. They don't care why should we. Do not buy LG.
WARNING, WARNING, DO NOT PURCHASE ANYTHING FROM LG!!! Life's not so good if you do. I purchased a LG smooth top electric/convection oven in October of 08 and paid almost $900. Have had spots in the bottom of the oven for the past several months and the cleaning cycles, soap & water, will not remove them. Contacted LG's live chat customer service & spoke with "G" last week.
First day I didn't have serial/model number so contacted live chat on 2nd day, and what 'cha know, I got "G" again. He told me that sometimes it takes two full cleaning cycles for spots to come up. I specifically asked him if I should run the stove through two complete cleaning cycles. He said yes... that's a total of 6 hours!
Anyway I did and now I have a big old rust spot in the bottom of the oven and the paint is chipping off. Sooooooooo, I phoned the customer service line and got a hold of "T" who I could barely understand. told him he would have to speak slowly and louder, which he did. He tells me there is no evidence of any on-line live chat with ** on the 2nd day and no evidence he told me to run it through 2 cycles. (And guess what, when you are on Live Chat with the LG customer service you are unable to print a copy of the discussion.)
The almost $1000 stove is out of warranty, so he gave me the number of the local repairman and said he could come and look and see what is going on. That will cost me $85 and then they won't be able to 'replace' an oven... All the ovens I have owned over the years did not ever, ever have rust spots in them. The moral of my story is RUN FROM ANY AND ALL LG PRODUCTS - they are pieces of inferior garbage that you pay way too much money for to be treated this way.
LRG30355ST. Bought an LG freestanding gas range and paid about $1K for it. It looked handsome and had sturdy cast grates for the top. No flimsy stuff here. However the coating in the burner tops flaked off after a couple of months. LG reluctantly supplied replacements under warranty. Their customer service attitude sucked. First self-cleaning cycle we run causes the shiny plastic covering on the range knobs to act like shrink wrap and crinkle up and shrink from the oven heat. What?? Stove is out of warranty now and they want about $70/ea for replacement (plastic) knobs. I said no thanks.
It's a known design defect and you should replace at no charge. LG did not replace the knobs so I'm stuck with the crinkly knobs on an otherwise serviceable range. To add insult to injury they now offer "stainless steel" knobs for $110/ea. Let's see... $550 to replace the knobs on a $1000 stove. THAT SUCKS!!! LG can bite me. I will never buy another one of their products under any circumstance.
ENGLEWOOD CLIFFS, NEW JERSEY -- In Nov 2009 I purchased 3 LG appliances and sent ALL paperwork I received with the sale of the appliances. I filled out the rebate form and sent it in. 11 weeks later I received a note that I failed to send a store list of items I purchased. I resent ALL paperwork along with a note asking what else there was. The Sales slip from the store obviously listed all items purchased with the date and cost of each item. Today is June 22,2010 and I still have heard nothing from them. I went to their web site some time ago and tried to send them a note. Still no reply. I think that it was a scam. While shopping for the appliances every store told me that the appliance was good but "do not expect any help from the company if you have problems"
I have tried to contact LG many times regarding my dryer. The dryer started off by making loud banging noises, but we thought we could deal with that, because when we looked online about replacing the rollers, people complained about having the same problem awhile after replacing them. Then clothes started getting caught in the machine and I finally found the cause a cracked drum and it is splitting down the seam. I also want to mention that the lint collecter does not work well and we replaced that once, but still lint all over our launtry room (behind dryer) and we have to vaccuum it out very often. (we had to clean it often, but we can't use the dryer right now, because of all the clothes getting destroyed in there, because of the cracked/split drum).
Customer service at LG stinks too, but this last time I called (yesterday) finally got someone to call me back :O) Not that, that helped, because I am not paying to have my dryer fixed when it is a defaulty product. Also with our other LG products, you fix them and then the problem reoccurs.
I purchased an LG refrigerator on 10/12/07. The model # is LFX25960st. I had no problem with my refrigerator until they did an upgrade because the energy rating was not correct. The service man came to my house on May 8th and did the upgrade. Once the upgrade was done everything in the bottom left drawer started freezing. To make a long story short, after several attempts LG finally agreed to replace the refrigerator on August 12. At this point everything on the left side of the refrigerator is freezing. Resolution dept called my house on August 17 and said it would be 7-10 days before the freight company could get with me to have it delivered. Today I threw away 3 pounds of apples, 2 pounds of grapes, a dozen eggs, and 1 pound baby carrots. I have called back to LG repeatedly to talk with a supervizor but the will not take my calls or call me back. They say they will not be able to get the new refrigerator to me until the freight company can deliver it. I am beginning to wonder if they will even deliver a new one. They think people are made of money and can just keep replacing food. They will not pay to replace any food that has gone bad. Also, I have an LG top load washer. The door has been replaced once because the bleach runs out onto the front of the door. Now they say I am putting in to much bleach which isn't the case. Everyone beware if you are thinking of purchasing an LG appliance. I will never buy another LG product. Their customer service sucks and so does their products.
I WORK FOR AN APPLIANCE DEALER AND DO ALL PARTS ORDERING. I AM VERY DISAPPOINTED WITH THE SERVICE (OR LACK OF SERVICE)I RECEIVE WHEN "TRYING" TO ORDER PARTS! WE ARE A REPAIR CENTER AS WELL AND TRYING TO ORDER PARTS IS WORSE THAN TRYING TO PULL MY OWN TEETH! WE DO NOT SELL ANY LG APPLIANCES AND TELL OUR CUSTOMERS THE TRUTH ABOUT LG...THEY DO NOT CARE ONCE YOU PURCHASE THEIR PRODUCT. I AM A TOP NOTCH CUSTOMER SERVICE PROFESSIONAL AND LG MAKES MY JOB MORE DIFFICULT. IT'S HARD TO BE TOP NOTCH WHEN YOU ARE DEALING WITH AN UNAPPRECIATIVE COMPANY SUCH AS LG. MAYBE THEIR "LIFE'S GOOD" BECAUSE THEY GOT YOUR MONEY AND RAN!! MY PROFESSIONAL OPINION IS.. DO NOT PURCHASE ANY LG PRODUCT UNLESS YOU WANT A HUNK OF METAL SITTING AROUND YOUR HOUSE JUST- A- WAITIN ON REPAIR!!!!
CHILLICOTHE, OHIO -- I bought an LG washing machine in Sept. 2007. Three weeks ago it displayed a code that meant it wasn't going to work without service.
Customer service just gave me phone number for local authorized service providers (something I had already found on my own.) During this conversation, the guy argued with me that my washer was three years old (it is only 1.5) and was therefore not covered under warranty. The part that is needing repair, however is one of the two that are covered by two-year warranty (control panel) or seven-year warranty (drum motor). I have had to argue this point on two subsequent phone calls to LG customer service.
To make a long story short, the appliance repair people say they ordered the part over two weeks ago and they can get no one to return their phone call.
Maybe the appliance place is being dishonest with me. However, if that is the case, then LG needs to have better service partners, so either way, I am laying this one on LG.
As a side note, I bought an LG dishwasher at the same time I bought the washer. It had a pump go out on it within 4 months and then it took 2 months to get the part for that.
Do not buy any LG appliance unless you like having a very expensive, useless box of metal sitting in your house while you wait for someone to decide to ship your part.
LG does not care whether it gets fixed or not, and they do not care if the customer is getting what they paid for. Once they have your $$, they no longer consider it their job to follow up on service and keep tabs on whether suppliers and providers are doing their jobs.