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1.7 out of 5, based on 13 ratings and
85 reviews & complaints.

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Terrible customer service and parts return
Posted by on
Rating: 1/51
Customer Service and parts replacement is horrible. Have been waiting for almost (3) months to get a replacement door for my microwave that isn't broken or damaged. This was a warranty issue. I have had (4) doors come in broken, dented and/or cracked! Have tried unsuccessfully numerous times to get this problem resolved through Customer Service. Last night I spent almost an hour on hold and still hung up with no resolution to the problem. They need someone who knows how to speak English !

I will never buy another LG product and will inform everyone of what I have been put through.
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LG Stove Knobs
Posted on
BROOKHAVEN, MISSISSIPPI -- The knobs on the LG stove are sub-standard and LG company knows it and should stand up and replace all knobs. The new one they are selling for an additional $75.
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trmn8r on 01/07/2012:
I have heard complaints about the knobs, and I am inclined to assume they are of substandard quality.

Do you have any confidence that the replacements are better quality? I had a similar issue with a Kohler handheld faucet, and I was told by Kohler that although they would send me a replacement, it was the same quality as the original. I have handled it very carefully, and the replacement has lasted 13 years. The original lasted 3.
At Your Service on 01/07/2012:
Unfortunately, this review leaves a lot to question. To begin with, what model of range are we referring to? Are we speaking of a gas or electric range? What kind of problem(s) have you run into with said knob(s)? Have you had a problem with more than one knob?

These questions become important as to more clearly determine the nature of the problem and the track used to resolve said issue(s).

If we assume the problem is with a gas range, then we can further assume the knobs are located in the front of the range. This is typical, as placing the control knobs on the back panel of the range introduces them to too much direct heat from the flame(s) and, in turn, would gradually create problems. However, most people that have gas ranges do not realize the importance of the area around the oven cavity opening called a gasket. Owners don't fully understand the function of this item and, over time, have it damaged in area as to cause sufficient leaks. Not only does this then mean that the oven is not working at a more efficient level, but the heat leaks up to...you guessed it...these same said knobs. The knobs will not fit around the spindles sufficiently, causing them to slip and, at times, actually melt. In this scenario, replacing the knobs will not fix the actual issue, being a damaged gasket. I only outline this because it is somewhat common.

Hopefully h3mcnalized can fill in some of the missing information.
Venice09 on 01/07/2012:
Of all the things to skimp on, why knobs? What would it be to put decent quality knobs on a stove? Makes me wonder how the rest of the stove is constructed.

I guess the plan is to use cheap knobs and then charge $75 for replacements with the same crappy quality, forcing the customer to keep buying them at $75 a crack. What a lousy way to make a profit.
ok4now on 01/08/2012:
Most of these knobs are a universal fit. Check out your local Home Depot or Lowe's. They should have them really cheap.
G Huber on 02/13/2012:
same knob issue with an LG gas stove SS. The knobs are weighted to feel solid stainless. the weight of the knob cracks the plastic sleeve and the knobs fall off. Design issue. LG replaced them at no charge out of warranty though. The design is the same. A fix is to put a washer and thin brass tube over the cracked plastic sleeve. The brass can be found at a hardware store with the washer. Drill the washer to just fit the outside of the brass sleeve. Solder the sleeve to the washer. Drill two small holes at either side of the washer. Hold the washer to the plastic knob with metal screws. Remove the back of the knob and the weight Drill two holes in weight and the plastic just smaller than the screws and tap the holes.
sseifert on 02/22/2012:
First of all I've been trying to get my oven knobs for a long time. LG wants me to have to buy five (5) new knobs which were defective from the get go which would probably cost over $300.00-$400.00 for a stove that cost me $1,300.00. I think I will be better off filing a claim against LG in small claims court for selling a defective product and risking my families life because of defective stove knobs. The knob gets so wobbly from the plastic cracking the gas may not shut off. This is ridiculous and it is all over the INTERNET. That said I'm going to have to buy a new stove and IT WILL NOT BE AN LG. I'm sick and tired of getting the LG run around and overpriced parts for a defective hazardous product!
ianto39 on 06/11/2012:
We had renters get home last night at midnight to a kitchen filled with gas, and call the fire dept - 2 engines plus command truck, sirens etc - because our LG gas range LRG3093ST has defective knobs. The nylon liner inside the knob splits and the knob doesn't turn the valve off properly. We'll be at Best Buy today to require that this dangerous appliance, an out and out fire hazard, be recalled & replaced.
borntogoshopping on 07/26/2012:
I called LG and was told that there are new placement knobs that have metal instead of the plastic that was melting. These should hold up better. I am hoping that the knobs work better because I have only had the stove for 1 month and disappointed that I had to call for replacement for defective parts.
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Design Flaw
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The washer damages clothes. I called L G and they sent two service techs out and said that the machine had a flaw and there was nothing that they could do to fix it. I called L G three times with this matter then took it up with Home Depot. They traded me out the washer with a front loader and would only give me 75% of the cost of the dryer if I wanted to trade it out so I would have a matching set. Home Depot had the machine picked up and now I am waiting for my front loader. And I have to pay $230.00 for a pedestal so I will not break my back loading and unloading clothes. The reason I bought the top loader in the first place.

I called L G asked them what they were going to do about my damaged clothes. They said that there was nothing that they would do, cause I no longer had the machine. Which Home Depot had already picked up. And L G would not give me even a discount on a pedestal for my damaged goods. I for sure will not be buying anymore L G goods. And will be buying my household stuff anywhere but Home Depot.
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Venice09 on 09/19/2011:
Why are you taking this out on Home Depot? They not only let you exchange the washer but gave you 75% off the dryer, Selling washing machines that ruin clothes and claiming it's a design flaw is absurd on LG's part, but you can't really blame that on Home Depot. You probably didn't think of it (because I wouldn't have either), but you should have asked LG to reimburse you for the damaged clothes while you still had the washer. However, my guess is that they would not have given you anything anyway.

I'm sorry you went with a top loader. I don't think you're going to be happy with that either. I would never spend $230 on a metal box (pedestal). Using a front loader without a pedestal isn't much different from using a standard dryer. I honestly don't understand the purpose of these pedestals other than being a money making opportunity for the company.

I say with all sincerity that I hope you are pleased with your new washer and dryer. You spent a lot of extra money due to LG's design flaw. LG should have taken better care of you.
drugdoc121 on 09/19/2011:
I agree with Venice. The issue lies with LG. I think Home Depot has been quite fair to give you a 75% trade in value on what is now a used dryer that apparently was not faulty.
At Your Service on 09/19/2011:
I agree that the Depot seems to have taken pretty good care of you.

The WaveForce series of washers are pretty popular and, frankly, I'm not aware of them ripping fabrics. I think Venice09 may have meant "front loader". IMHO either do a good job. You definitely don't need pedestals in that, if compared to a top-loading unit, you are still bending over to get into the washer tub and using the same motion to get into the dryer. The nice thing about pedestals is that, with them, you're bending over very little. Kind of a nice option.

I like a lot of the LG appliances. Did you get one of their front-loaders or did you get another manufacturer's? I'd be interested to know.
Venice09 on 09/19/2011:
Yes, I meant to say front loader. I don't think the OP will be happy with that either, but I hope I'm wrong.

Just because you are not aware of a problem doesn't mean it does not exist. Why would someone say a washer is damaging clothes if it isn't?
Idaho23 on 04/05/2013:
I had a similar experience with my LG Waveforce damaging my clothes and 2 different technicians not finding anything wrong with it. One said it is just he way the agitator works. When I asked LG for reimbursement on the clothing, they said I should try fabric softener. I don't trust that this will solve the problem, so I'm going to return the machine.
RAYMOND S on 10/05/2013:
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Terrible Customer Service
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On March 30, 2009 I purchased an LG 24,500 BTU Air Conditioner from Home Depot The warranty through LG was for five years. It worked great for the first year the next year however the middle fan speed didn't work We called LG and they said they would send someone to fix it, they never came. Then this year the High Speed fan went out and We called LG again and we gave them the model and serial numbers and they said it wasn't that air conditioner. Well long story short they told me that They couldn't find no one to fix it and they couldn't send me a new one so they told me to try Central air I said no because we got the house quoted at 2,500.00 that's without tax. So I write this to tell people avoid LG Ait Conditioners use Fridigidaire like my son told me to do.
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Venice09 on 08/25/2011:
They couldn't fix an air-conditioner that was under warranty, so they told you to get central air?

Just when I thought I'd heard it all.
trmn8r on 08/25/2011:
This is a odd. That air conditioner model has been around for years, and is sold by Home Depot - meaning there must be a lot of them in service. I don't understand how they could not verify your model and serial number data.

I'd suggest pursuing this further. I'd start with LG again. If they can't verify your warranty, maybe try taking the info to Home Depot and tell them what happened. Maybe a sales rep can help. Good luck - there must be a solution to getting the warranty service you deserve.
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Really Poor Support
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Two months ago I purchased a new LG Vortex Smartphone. It started having problems with the touch pad not working properly. I took it back to Verizon Wireless. All they did was remove and reinstall the battery and "upgrade" the software. The phone would not disconnect from a call. If I got someones voicemail, the only way I could disconnect from the call was to shut the phone off. After 2 months of screwing around with it, I asked to have it replaced. The Verizon store gave me a number to call. They said that a phone would be mailed to me. I was to activate it and mail the defective phone back. When I got it I discovered they sent a USED "CERTIFIED, LIKE NEW REPLACEMENT". I did not spend over $300.00 for a used phone. Had I wanted a used phone, I would have bought one on Ebay. A call to LG was less productive than Verizon. They explained they might "get back 200 phones, go through them to repair the defect, then certify them as LIKE NEW to use as warranty replacements. I will never purchase another LG product. BUYER BEWARE!
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trmn8r on 07/28/2011:
This is how it is with many consumer electronics now, at least phones and laptops. If a replacement is done under warranty, it may be a refurbished unit.
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Customer service
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I received a new state of the art bluray player, wireless, 3D, HDD everything you could want in a new system. Hooked it up and enjoyed it one weekend, great pictures, features and fairly easy to set-up. The next weekend it would not hook up to internet features! I followed all of the instructions, re-booted it, re-booted the router, re-booted the modem etc, no luck. Assuming it was operator error, I followed up with company IT and with our ISP provider, again no luck. Call to LG customer service center, needed to initialize and obtain software update, easy. After 3 tries and the system failed each time, I went to the website to check on options. Used flash to extract and download software, failed and received screen that stated hardware issue. Second call to customer service, needed proof of purchase in order to request warranty service. Third call to customer service, have proof of purchase, but technician believes that I hadn't taken all of the steps to avoid service, requested use of diskette. Back to internet to extract files and load on diskette, much slower than flash drive. Failed, 4th call to customer service, was treated badly, as though the problem was my fault and I couldn't follow simple instructions.. Bluray player now locked up in the software update mode and won't eject the diskette. So after all of this, I now have authority to send it in. Two weeks without the features I paid for so far, more to come!

Should not have been treated as though it was my fault when they were aware of some issues with software and expecting customer to jump through hoops to solve their electronic issues. Very unhappy camper. Life is not so great with LG.
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Alain on 07/24/2011:
Give an update on whether they fix the problem or not, would you?
tacticalmed on 07/27/2011:
We bought a 55" lcd t.v. (LG) and had an issue from the get go. They sent a tech. and he stated"hmmm I never saw this before.". It has been two months multiple calls and still the thing is screwed up. They needed the receipt, I faxed it to them, a week went by and nothing. We called and they stated "we didn't get the receipt" (copy). A bunch of b.s. I will never buy anything from LG. We were told they will call back.
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On March 11, 2011 I bought a brand new LG washer from Home depot. When the washer was delivered 6-days later (March 17), it was damaged and I did not take possession of it. LG/Home depot’s delivery people took it back and brought a new replacement, 5-days after that (March 22). Needles to say this washer was also dented and I refuse to take it. Now the next new replacement LG washer is supposed to be delivered to me on March 26. Hopefully this one will not be damaged BUT….

I called Home depot and LG regarding when the warranty will start and LG’s policy is that the WARRANTY STARTS ON PURCHASE DATE AND NOT DELIVERY DATE! They say it is bad luck but that is their policy.

So, if you buy a LG appliance and it takes a month or even two before you take possession of it-even if it because they are out of stock, your warranty is based on the purchase date and NOT DELIVERY DATE. So they cheat you out of warranty.

BE AWARE OF THE LG WARRANTY start and end date! LG is known to tell you that when your LG product runs out of warranty on day 15, and your appliance breaks down on day 16, you are in for a nice expensive bill, and with my luck this will happen therefore warranty for the full period, after delivery, is important!
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Whiteduck on 03/24/2011:
I didn't know this. I wonder if it would be possible to not pay them until delivery and if that would change the warranty date? I try very hard not to pay people before I have their product in hand anyway.
Blackfang321 on 03/24/2011:
A clever retail manager would get around this for you. Once you received a satisfactory unit, they'd process an "exchange" for the unit....basically pretending you were returning it for an identical one (and making your purchase date the date you got the working and undented unit). I used to work retail and would do this for customers when the situation warranted.
Venice09 on 03/25/2011:
That's good advice, Blackfang.
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Posted by on
We bought our LG range less than 3 years ago, along with all of our LG kitchen appliances. We have been extremely unhappy. The dishwasher doesn't work well and molds if you leave it closed too long after its done running. The microwave cannot defrost something without leaving a frozen center with cooked edges.

The most recent development, though, is that our oven/stove will not work at all. I only use it 3-4 times/week. But in less than 3 years it is broken. We have been trying with LG for 4 weeks to get a part for it, and I was informed this morning that it would be another 2-3 weeks. I can't get anyone there to do anything. I understand that the warranty is over, however, I don't know anyone who spends almost $1000 on an appliance with the expectation that it will break within 3 years. The service person who was supposed to come fix it has been a giant jerk too. He is employed by LG, not outsourced.

Never again will I buy LG products. I can't wait to be able to replace it all!!!
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LG Gas Range - Knobs
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The knobs for the stove have a plastic center and they break all of the time. I called to replace one, and they want $65.00 per knob. I will never buy another LG product again.
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tnchuck100 on 01/10/2011:
Are you sure you made it clear you only want one knob? Or did they think you were asking for a franchise to sell them?

That price is ridiculous. But it is one sure way to dispose of future customers.
Venice09 on 01/10/2011:
There have been other complaints about these knobs, chuck. That price IS ridiculous considering they're just going to keep breaking. They should be replaced for free.
trmn8r on 01/10/2011:
That is insane. Plastics can be surprisingly expensive, if is isn't planned there will be a large demand. LG should run a couple hundred thousand of these off and charge a lower price, if the problem is so prevalent. Unfortunately, if the design/materials aren't changed, the problem will recur over and over ):
Anonymous on 01/10/2011:
Have you tried a local hardware store to see if a metal alternative would work? I have bought replacement upgraded knobs at hardware stores for many things, but admittedly not for a gas range. I bring one of the knobs in and match up the size to make sure it will work. Just an idea, as they are cheap.
Venice09 on 01/10/2011:
I would look somewhere else for replacement knobs, too. I'll bet that something can be found that fits and for a lot less money.
trmn8r on 01/10/2011:
I agree that a search for substitutes is warranted. I have a plastic Kohler sink faucet handle. It broke with 2 years of use. I was supplied a replacement for free by Kohler, not under warranty but as a favor, and warned about preventative handling to avoid breaking it again (flexing of handle). It still works 13 years later. In the case of these knobs, my guess is there is decay that can't be prevented.
shawnhatestorun on 09/05/2011:
We recently bought a house with this range and two of the knobs are broke. I was shocked to learn the cost of them! I wonder if there's a different knob that will fit in place of the original one?
Clockspring on 10/19/2011:
I have had the same problem with cracking knobs on my LG gas range (Model LRG30357ST). After countless calls and emails to both LG customer service and Service Net Solutions (LG's extended warranty provider) over the last several months, I received an email from LG admitting that the cracking of the gas range knobs is a known problem, and they offered to replace the knobs "FREE OF CHARGE IF YOU EVER HAVE AN ISSUE WITH THEM." After providing the requested serial number and date of purchase, I received a set of 5 replacement knobs about a week later. If your knobs are cracking every 4 to 6 months too, DEMAND your free replacements. Their distributors sell the knobs for upwards of $60 a piece, which is absolutely outrageous. Why they don't just fabricate an all-metal replacement knob is beyond me. It can't be more economical than sending replacement sets over and over again (I am currently on my 4th set, all of which have been sent free of charge, although prior to the recent email, they said they were doing it strictly as a courtesy).

Here is the exact text in the email I received from LG customer service:

Thank you for contacting LG Electronics

Thank you for taking the time to email us at LG Electronics. I will be more than happy to assist you with your inquiry.

In this case the knobs are designed to last but here recently we’ve been getting some customers calling in regarding the knobs that’s why we will send them to you free of charge if you ever have an issue with them.

On the other hand we do appreciate you being patient on getting a respond from the LG group and we’re glad to have you as a valued customer.

If you need any further assistance, please feel free to contact us back. Thanks again and have a fabulous day.

LG Customer Service
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LG - Mini Split (ductless) Heat pump
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Being disabled my son had a LG mini-split heat pump system installed in our family room. After 4 months of satisfactory service, it began making noises. then it would stop working when the outside temp reached 115F when you need it the most. Honestly it sounds like it is ready to blow up.

Tried contacting LG about this issue but I am not a contractor and they won't talk to a "Consumer"... No one in Phoenix will service this unit under warranty.. its been a total nightmare. Best advice do NOT purchase a LG mini-split HVAC unit.

Because of our problems with this unit... I will never, ever, even slightly consider the purchase of another LG product as long as I live..

As far as I am concerned .. this unit is 100% junk and should not be allowed to be imported from Korea!!!
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trmn8r on 01/06/2011:
Mini-split heat pumps are a marvelous innovation and are cleverly designed. My understanding is that you have to have a contractor evacuate and charge the system initially for the warranty to be valid. My brother has one and it is great. He hasn't had trouble, but I can see how it may be hard to prove it was professionally connected.

Why won't anyone service it under warranty? What reason do they give? You say it worked fine for 4 months, but you are calling it 100% junk. If it were fixed, would your opinion be the same?
Lincoln Air on 08/29/2012:

I am sorry to hear you had difficulty finding a company who would come service your mini split. Are you located in Phoenix or greater Phoenix area? If so we are a local LG contractor and we can definitely service your unit for you.

Feel free to contact us anytime. Due to the guidelines for posting comments on this website I can't leave a direct link to our website or our phone number but just Google us and we will come right up. Thank you! Lincoln Air
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