ISLAMABAD -- I have bought Split AC (Jet Cool model C186KLA2) last month i.e. 06 May 07. But I am facing problem in AC from day 1 which do happen to new product but at rear occasion. However, renowned firm should have exceptional after sale support services to satisfy their valuable customers later on. On the contrast, the way customer services provided to me is eye opener for others who intend to buy LG products in future. The customer services of LG at Pakistan had bypassed all the norms of the business.
I don't want to go into details of all which will be quite shameful for LG as it will disclose the methods of swindle being applied by customer service personnel to customers and unprofessional competence of their technicians & authorized installer.
Briefly, after more than 150 calls & frequent pursuance, the customer service in Pakistan has provided me used one and down model i.e. KLA1 against my new and up model i.e. KLA2. Prior replacement, they told me that they are going to replace my defective AC with same model and only less than one month used AC installed in the office of their branch manager. I accepted their offer because I already had enough mental tension and fatigue to resolve this issue. But, It was to my surprise when I saw AC installed by them is quite old and also, model is KLA1 instead of KLA2.
At net shell, I got old and down model split AC in lieu of my new and up model Split AC KLA2.
I had emailed Customer Service Department of LG Head office Korea i.e. Mr. Sohn : email@example.com & Mr. Kim : firstname.lastname@example.org to seek justice but nobody bothered to respond to me. I was in contact with Mr. Muad Ali email: email@example.com , probably looking after online customer service affair of Middle East Region in which Pakistan is included. But one week back, he emailed me and said that he called on all my given telephone numbers (also indicated in email my numbers in which he tried to contact me) but could not able to contact me. In returned I emailed to him that you tried to contact me on my land lines. You should have contacted on my mobile which I had already given to you along with land lines. After this he is quite for about one week.
I may advice to LG Head Office at Seoul, Korea, to take serious note of it, otherwise slowly and gradually other firms will snatched the market of LG product.
I WANT TO ADD MY COMPLAINT TO THE LIST OF COMPLAINTS ABOUT LG PRODUCTS. I thought I would be a nice guy and replace the knob on my mother in law's new gas range, so I get the model # and serial and go on line. I type in the model up come many sites for parts. I think wow what a fine product to have so many companies to provide parts. Not as bad as the Delta Drill press I bought in 09 and it was discontinued on me in 09 now I'm stuck without any options for parts.
So I purchase a knob $78.00 plus shipping cost. Ouch, this to me is a rip off. I paid 600. for my range and the one knob cost 1/6th of the price? Well then I go to her house 11 months later to find she now has 3 more knobs broken, I hesitate a bit, and say oh well It is my wonderful mother in law, so I go to purchase the three knobs and now they are $89.00 and have the tenacity to claim I saving $16.00 each. Let's see now the cost of the replacement parts total $345.00 plus shipping. I could have bought her a new range from some other than LG 300.00 more. Shame on LG and for Sears for selling these items. I urge you not to buy LG products.
CRYSTAL LAKE, ILLINOIS -- The quality of the knob construction is very poor. The plastic "D" insert in the back of the knob may as well be made of silly putty. In a little over a year since I purchased the range I am now on my second set of knobs and trying to order the third set. The insert cracks and/or rounds off with minimal ordinary use. The price of knobs is outrageous for something as lasting as a Kleenex. The extended warranty I purchased is useless because it doesn't cover the knobs. LG claims this is because failure of the knobs is due to normal wear and tear rather than admitting the design is flawed, and potentially dangerous.
Several times I have turned off the burner only to discover the knob had moved but not the stem that controls the gas flow to the burner. The more I read other reviews of the LG Gas Range knob problem, the more I realize what a mistake I made in purchasing an LG product. I hope to be a part of a class action lawsuit in the near future.
I bought my LG range from Home Depot in Oct 2008. Almost from the start, I had problems with the knobs peeling (they look like stainless steel but are actually plastic covered with a thermofoil. Also, the lids on the burners are chipping away (they haven't been dropped - I think it's just due to heat). Today, while cleaning my range, I decided I'd had it with the peeling knobs and decided to try to order replacements. I was shocked to find that they cost anywhere from $63- $75. This is an absolute rip-off.
If they were solid stainless, it might be worth it but I refuse to pay that price for the same old crappy knobs that will fall apart again. Based on what I have read here and on other sites, LG doesn't care about standing behind their product. I think there are enough people having this same problem that we could form a class action against the company. It isn't fair to expect the consumer to pay through the nose for something that shouldn't have fallen apart in the first place.
I purchased an LG Gas Range at Home Depot less than two years ago. I also purchased the extended warranty which I was told covered the item from head to toe! Within 6 months 2 of the knobs kept falling off. I looked at the knobs and discovered the part that attaches to the range is NOT commercial grade but plastic! Since that time 2 more of the knobs have broken in the same area. When I inquired about the warranty, of course the knobs were not covered. OK, so how much could a set of knobs cost? I will order new ones, I was told they are $70 a piece! What a scam on the part of LG? Now we use the one knob that still functions and pliers to turn the others on!!!
HUNTSVILLE, ALABAMA -- I bought a new LG stove in 2010 the paint began to scratch off. I called LG to ask for assistance and was given a TOUGH LUCK YOUR PROBLEM answer by a rude "supervisor". Please we all see this everyday without getting into big explanations. Do not buy LG. Do not buy LG. Do not buy LG. Please this is a big company that couldn't care less we have the power to hurt them in the sales department. Look at any website you want. They have one of the worst consumer satisfaction ratings. They don't care why should we. Do not buy LG.
LRG30355ST. Bought an LG freestanding gas range and paid about $1K for it. It looked handsome and had sturdy cast grates for the top. No flimsy stuff here. However the coating in the burner tops flaked off after a couple of months. LG reluctantly supplied replacements under warranty. Their customer service attitude sucked. First self-cleaning cycle we run causes the shiny plastic covering on the range knobs to act like shrink wrap and crinkle up and shrink from the oven heat. What?? Stove is out of warranty now and they want about $70/ea for replacement (plastic) knobs. I said no thanks.
It's a known design defect and you should replace at no charge. LG did not replace the knobs so I'm stuck with the crinkly knobs on an otherwise serviceable range. To add insult to injury they now offer "stainless steel" knobs for $110/ea. Let's see... $550 to replace the knobs on a $1000 stove. THAT SUCKS!!! LG can bite me. I will never buy another one of their products under any circumstance.
ENGLEWOOD CLIFFS, NEW JERSEY -- In Nov 2009, I purchased 3 LG appliances and sent ALL paperwork I received with the sale of the appliances. I filled out the rebate form and sent it in. 11 weeks later I received a note that I failed to send a store list of items I purchased. I resent ALL paperwork along with a note asking what else there was. The Sales slip from the store obviously listed all items purchased with the date and cost of each item.
Today is June 22, 2010, and I still have heard nothing from them. I went to their website some time ago and tried to send them a note. Still no reply. I think that it was a scam. While shopping for the appliances every store told me that the appliance was good but "do not expect any help from the company if you have problems".
I have tried to contact LG many times regarding my dryer. The dryer started off by making loud banging noises, but we thought we could deal with that, because when we looked online about replacing the rollers, people complained about having the same problem a while after replacing them. Then clothes started getting caught in the machine and I finally found the cause a cracked drum and it is splitting down the seam.
I also want to mention that the lint collecter does not work well and we replaced that once, but still lint all over our laundry room (behind dryer) and we have to vacuum it out very often. (we had to clean it often, but we can't use the dryer right now, because of all the clothes getting destroyed in there, because of the cracked/split drum). Customer service at LG stinks too, but this last time I called (yesterday) finally got someone to call me back :O) Not that, that helped, because I am not paying to have my dryer fixed when it is a defaulty product. Also with our other LG products, you fix them and then the problem reoccurs.
I purchased an LG refrigerator on 10/12/07. The model # is LFX25960st. I had no problem with my refrigerator until they did an upgrade because the energy rating was not correct. The service man came to my house on May 8th and did the upgrade. Once the upgrade was done everything in the bottom left drawer started freezing. To make a long story short, after several attempts LG finally agreed to replace the refrigerator on August 12.
At this point everything on the left side of the refrigerator is freezing. Resolution dept called my house on August 17 and said it would be 7-10 days before the freight company could get with me to have it delivered. Today I threw away 3 pounds of apples, 2 pounds of grapes, a dozen eggs, and 1 pound baby carrots. I have called back to LG repeatedly to talk with a supervisor, but they will not take my calls or call me back. They say they will not be able to get the new refrigerator to me until the freight company can deliver it.
I am beginning to wonder if they will even deliver a new one. They think people are made of money and can just keep replacing food. They will not pay to replace any food that has gone bad. Also, I have an LG top load washer. The door has been replaced once because the bleach runs out onto the front of the door. Now they say I am putting in too much bleach which isn't the case. Everyone beware if you are thinking of purchasing an LG appliance. I will never buy another LG product. Their customer service sucks and so does their products.