PORT ST. LUCIE, FLORIDA -- I have used and benefitted greatly from the use of a DexCom CGM for several years now and was thrilled to learn from my endocrinologist on 3/31/17 that Medicare was going to pay for CGM systems. Instead of ordering directly from DexCom, however, I was to order from Liberty Medical Supply. Paperwork was submitted to Liberty Medical before I left the doctor's office that day. I immediately called Liberty Medical to start to process from my side. It has been nothing but a huge headache ever since! I had to made multiple submissions of the same paperwork because they claimed never to have received my (and my doctor's) faxes.
On May 11, I left for a two-week trip to China. I had one sensor left at the time and inserted that one before flying. On May 10, I call Liberty to inquire about the status of my 90-day shipment and was told that all the required paperwork was (finally) in and the shipment should happen within a day or two. I would be informed by email. Two weeks later (May 23) I arrived back in the States, Having received no email and to find no supplies at my house.
A week later, following several phone calls to Liberty by me and statements by them that the shipment should happen any day, I was finally told that they were out of the ordered supplies and that the supplies were finally in and my shipment should happen any day. The delays have been endless and the final straw came on May 31, when I demanded to speak with a supervisor. Jays spoke with me, listened, and said he would arrange to have my shipment to me by Saturday, June 3.
Yesterday, June 1, he called me back (the first call I've ever received from Liberty) to say that the shipment had changed and that I wouldn't get the supplies until Monday, June 5. I've now been without CGM support for two weeks, which affects my BS control to a great extent! I insisted that he had made a promise to me and that they could overnight the shipment, so I would have it June 2 (Friday), since UPS doesn't deliver on Saturday. He said he would arrange it.
This morning, (June 2) I got an email with the tracking number and the expected delivery date... June 5! If I actually receive the shipment, it will definitely be my last purchase/dealing with Liberty Medical Services. Let the buyer beware!!
PORT SAINT LUCIE, FLORIDA -- I recently received an order of medical/health supplies from Liberty Medical Supply company. This greedy operation had billed my insurance companies and received payment before the supplies were sent. They were sleeping when it came to including the filters for my machine which is very important. The other supplies were unusable and defective. They were returned the next day. I called the phone number supplied for customer service telling a very dense lady of my issues with the garbage they sent. I am certain the lady I talked with on the phone is not capable of dressing herself.
I did return the supplies and received delivery confirmation from the USPS. Almost 2 weeks went by with no communication or acknowledgement of the returned products from the wonderful Liberty Medical Supply staff. I then sent a letter to the department supervisor and received delivery confirmation from that letter, and again heard nothing. I sent 2 emails with delivery and read report and received delivery confirmation on both but a read report on only one. I am sure only one person employed there can read but only single syllable words.
The email that was not read did contain some 2 & 3 syllable words which was completely over their heads, and after searching for the delete key for a couple hours it was finally deleted. Then I sent a certified letter to the office of the president of Liberty Medical and have heard nothing yet. They are probably looking for someone that can read my letter to the President of Liberty Medical. I believe anyone that would allow this type of conduct from customer service is not able to read.
The office of the President I am sure has trained all the other gerbils how to ignore customers. They are all certainly good at ignoring me, and should they ever be able to channel that talent into taking care of business they may be able to experience a repeat customer.
Finally after nearly 4 weeks I heard from one of Liberty Medical's best. This girl was so full of herself I was amused. I am sure she thought by her contacting me this was the high point of my day, and I should feel special. She was not capable of crediting my insurance companies as per my request, and I still don't know why she called and wasted my time. She was not capable of doing anything. If I could get a look at the shape of her head I could possibly have a better understanding of her abilities. Maybe she is there to help dress the first lady I spoke with weeks ago.
I am sure I will need to continually contact this bunch of incompetent buffoons until I receive confirmation of credit to my insurance companies. Anybody out there that experiences the world class customer service provided by Liberty Medical needs to know a valuable bit of information. Simply Send a complaint to: The US Department of Health & Human Services, 200 Independence Avenue South West, Washington, DC 20201. The people here love to hear from you concerning medical & health companies that abuse Medicare and the insured by Medicare.
Liberty Medical has done an outstanding job of ignoring me, and I was assured they will not ignore The US Department of Health & Human Services. This little tidbit of information was proudly made available to all you good people from me as a duty of my commitment to help all of us from the frustrations caused by the incompetent Liberty medical supply company. Thank you, I thoroughly enjoyed a small part of getting even with this pathetic bunch of life that has no integrity.