Beware Liberty Mutual!
HOUSTON, TEXAS -- Just before thanksgiving, I was involved in an accident where a 20 year old young lady hit my truck in a parking lot. Although I'm the one making this complaint, she probably still got the worse end of the deal because her vehicle was totaled. My complaint is about her insurance company, Liberty Mutual. They are substandard in several ways! Frist, they confused the two parties, nearly totaling my truck. Second, NO ONE will return phone calls for inquiries. Third, they will not completely repair my vehicle, citing prior, unrelated damage! Hence the reason for my complaint. I've been fighting with Liberty Mutual and the body shop, Helfman Ford, to have my cracked window fixed. At this point, I'm going to contact an attorney. For thos interested, Liberty Mutual is located at 13201 N.W. Freeway @ Holister in Houston, Tx. My adjuster's name is Lorraine Porter and their phone number is 713-460-4650. Also, my truck was repaired at Helfman Ford, located on 59 South @ Airport. They've done a good job repairing the vehicle but with a few minor adjustments. I will say this...Don Curry with Helfman Ford WILL NOT help get anything fixed. He will not stand up for you against the insurance company and fight for what's right! My advice to everyone: stick with Allstate Insurance. They know how to take care of their customers.