I am considering selecting an insurance company for home insurance and automobile insurance and would like to know whether Liberty Mutual is a good one to deal with. 1 Replies - Latest reply on 12/08/2009Add reply
In February I hydroplaned on the 405. Basically, I started in the left lane and ended up on the right shoulder, after spinning around countless times and seeing headlights coming towards me. My car finally ... read full review14 Replies - Latest reply on 08/01/2009
WEBSTER, TEXAS -- Hurricane Ike hit Texas Sept 13, 2008. As of February 1, 2009 I have not received payment on my claims from Hurricane Ike. Liberty didn't follow there policy on "Duties of Liberty Mutal" which is clearly written. They deliberately practice the policy to deny a claim which is clearly written in the policy. When you change them on their it they change their mind when forced to do so. This practice is against Texas State Statue. This is a real problem. The amounts of money they are dealing with are not huge. I am considering an attorney at this time.
2 Replies - Latest reply on 02/02/2009Add reply
The contents of the policy they write leaves a lot to be desired. I bought the policy by recommendation of my Ex Insurance Agent.
I would not buy any Liberty Mutual Products, American First Lloyd's Policys.
I am still fighting, and will not give up.
By the way I have been unable to find a customer service representative or site to file complaints.
Check your policy prior to purchasing.
MVA Ins. Company Scams
ROCHESTER, NEW YORK -- I was involved in a MVA with a Liberty Mutual client on May 30, 2008 where their client traveled through a red light and caused an MVA. Their client admitted to being lost and passing the red light ... read full review
Lack Of Customer Service
WEST LINN, OREGON -- I've carried Liberty Mutual Insurance for sixteen years; auto(I own three cars), Life Insurance, Umbrella Insurance, House Insurance.
One day, I called up to speak with the agent in the original ... read full review2 Replies - Latest reply on 07/15/2008
Boycott Liberty Mutual 2008
MASSACHUSETTS -- I was 16 a minor working to pay for arm deodorant and more. The company had a chemical burn, which many inhaled that night causing them to become sick, I was one but an employee, I went into seizures ... read full review27 Replies - Latest reply on 04/07/2008
Liberty Mutual is a Fraud
COOPERSVILLE, MICHIGAN -- Liberty Mutual Insurance,
You will find that Liberty Mutual will always be the most reasonable insurance company. There is a reason for that, try to make a claim against them.
Our experience with ... read full review
Insurance company rear ended me
PHOENIX, ARIZONA -- I am insured by Liberty Mutual.
On 5/3 I was involved in an accident where the other driver ran the red light while I was making a left turn on a green arrow. She stated she was looking down while dialing ... read full review2 Replies - Latest reply on 03/01/2009
ARIZONA, WASHINGTON -- Liberty Mutual Continues to treat customers with contempt. If you like being abused,this is the insurance company for you. After having this company cover all my worldly possessions (umbrella) for 22 years. I finally had to make a claim (not my fault), none of the body shops would repair my car because of the company's reputation for not paying for "given damage". The fact that the insurance adjuster appraised the damage for $1,000 less than all the body shop's was the first clue.
If you have these guys as your coverage dump them and dump them now. "Still screwed with a messed up car".
Really Disappointed and Let Down
BOSTON, MASSACHUSETTS -- I have sang praises of this company. I felt there was great integrity there. However, I've only had one speeeding ticket ever since 1984.
While doing business at the county courthouse I backed into ... read full review1 Replies - Latest reply on 01/08/2012
Long term disability
In 2009 I became ill and was unable to work. I had seen doctors and been hospitalized several times before they found that I had an infection in the disc and vertebra in my neck, by the time they realized ... read full review2 Replies - Latest reply on 06/01/2012
I have tried to receive money due to me-$1500.00 from a claim by their insured-100% at fault and they still have not paid. I send them information requested and they say they never received it or when they do they interperit their way-terrible customer service-I was warned at the beginning of the claim that they were the worst in the industry and they sure are. 2 Replies - Latest reply on 12/10/2010Add reply
Dishonest. Untrustworthy. Alters your information without consulting you to increase your premium. I had 4 people on my auto policy with Mutual Liberty, then removed my daughter because she grew up and ... read full review1 Replies - Latest reply on 06/27/2010
I am so happy of the fast service I received from this insurance co. They came out to estimate my damage on a wed. By mon. I already had the check for the repairs. Very professional people working for this company. The company is Liberty Mutual. Add reply
MASSACHUSETTS -- Since the incident, Liberty Mutual has shown bad faith. Despite the fact proven by weather condition, phone company and TV company who had to replaced their equipment due to the lightening, Liberty Mutual has shown me no good faith and tried everything to delay the payment.
2 Replies - Latest reply on 11/26/2010Add reply
Finally, after expert and 7 months they sent me a $3,464.47 check instead of
more than $55,000 in damaged.
I strongly advise to choose another homeowner insurance to anyone.
One of my friend has a similar experience with them so it looks like a pattern with this company.
In November 2009, I hit a stopped car and totaled my 2003 Sienna minivan.
Liberty Mutual guided me through what I needed to do and quickly gave me
a fair settlement on the Sienna. My insurance premiums have not increased.
Based on my experience, I would recommend the Company to others.
P.O. BOX 970 MISHAWAKA, INDIANA -- I had full coverage on a 2004 pickup truck I was with in insurance for a few years after a few months I could not get the title for this truck so the insurance policy that I had was closed so when I got another truck the same kind I call them to put insurance on it and they told me the insurance on this truck would be $5,000 dollars and they needed all the money at one time so I said what about not giving me full coverage just a couple of dollars less they said I was shocked and hung the phone up3 Replies - Latest reply on 10/02/2009Add reply
ST LOUIS, MISSOURI -- I had been on disability for 2 years (breast cancer survivor). I had effects from radiation and because I wouldn't sign an authorization to give them my tax records, credit history, they said I was un-cooperative and denied my benefits. They already had all the medical info they needed. They just wanted me to open up a check deposit account to transfer money and I saw no need to sign. These people are brutal. And now, this company is withholding my retirement. I'm old and sick and no one cares. I've written to my congressmen and congresswomen and all agencies. Nothing. If anyone else is going through this problematic situation with a non-profit church agency please get in touch. 5 Replies - Latest reply on 08/03/2009Add reply