TEMPE, ARIZONA -- I had to deal with LifeLock in regards to taking care of my elderly parents finances. I contacted LifeLock with my parents on the phone to discuss their account since I was not allowed to discuss their account without their permission. After a series of questions they told us s few things about the account, however that was it. I asked how I could be authorized to be on their account so that I could monitor their finances since I am the Executor of their Estate and have POA over their Estate. They told me to send in a POA which I did and had it completed by an attorney. I received a letter back from LifeLock that said it was not good enough.
I could not believe it, what more did they want? My blood and my first born to be on my parents account? After I checked over my parents credit cards and saw LifeLock had charged them over $825 for their annual renewal I was done. I called them and again had to get my 84 yr old Mother on the phone to get them to even talk to me. All they tried to do when we told them we wanted to cancel they tried to "talk" us into another type of LifeLock acct.
My Mother got very mad and when we got disconnected she called them back and again tried to cancel, after 15 minutes of being on hold and then being shuffled around to different departments she finally told the guy, she was DONE and to cancel her account she was tired of the runaround. I think they finally got it and said they would cancel it. However never told her if they would refund the $825 so now I am going to have to get a hold of American Express and have them dispute the charges.
This was the biggest mess of a company that says they are here to help keep people safe. They are way overpriced and all they do is make sure someone does not get a "new" account using your info. They do not monitor your bank accounts so why pay this much money for their so called protection!
SAN DIEGO, CALIFORNIA -- I signed up for LifeLock. A few months later I bought a new truck which was partially financed. I heard nothing from LifeLock. Two months later I moved my business. I change the address on 5 back accounts, one brokerage account as well as my mailing address for all correspondence. Still nothing from LifeLock! When I called them to complain they asked my new address so they could "update" my service.
I asked to speak to a manager to find out why my ID was not being monitored. They said they would "get back to me." After waiting a few weeks I called to cancel service. They were not to pleased and tried to deter me, warning me that I would be totally unprotected and at risk of having my ID stolen. What a joke!
They lie when you sign up and tell you that they monitor your social security number and tell you when it is being used, but don't you believe it. If the company isn't part of their network then they don't monitor anything. I still get pre approved credit card offers also. They do not monitor your social, just the companies that are part of their network. I have been identity thefted while a LifeLock member but since the crook applied for credit through companies that wasn't part of LifeLock's network they got away with it. LifeLock will lie to you and when you think you're protected, you're not.
TEMPE, ARIZONA -- Recently, I received a letter from LifeLock advising me that they are unable to renew my account because the credit card on file was not valid. I contacted them to update the credit card information - apparently they had an old credit card number which was stolen (incidentally, LifeLock did not catch this, my credit card company discovered it). The representative on the phone told me the account had already been closed, though I contacted them within the 15-day period as stipulated in the letter.
The representative said they attempted to call me and sent E-mails to me advising me of the account issues. I did not receive any phone calls, though they have my cell phone, home phone and wife's cell phone numbers. In addition, after a search of my Inbox, I found no E-mails from them alerting me of any account issues. LifeLock's main claim is they are constantly searching for any abuses and immediately contact you for any discoveries. They failed to contact me concerning my account payment, how can I trust them to contact me when there are problems? I told the representative that I was not interested in reactivating my LifeLock account.
I went online to LifeLock to cancel my service. There is no way to cancel online that I could find. I did send an email but decided the next day, since I hadn't yet heard back, that I should call. I did. Specifically told the CSR that I did not want to get into a long discussion as to why I was canceling; I simply wanted to cancel and be on my way. 20 minutes later he is still giving me his spiel and I am getting more and more annoyed. Finally I told him "I assumed the service was cancelled; if it was not and it was charged to my credit card I would contest the charge; have a good day" and I hung up.
Yup, you guessed it, he called back to tell me how offended he was; how he had a wife and a child and was a good person; that he wasn't finished talking to me when I hung up. I wasn't sure if I was talking to a CSR or in the middle of group therapy. Anyhow, shame on LifeLock that trains their CSRs to make it so difficult and annoying to simply cancel their service.
TEMPE, ARIZONA -- LifeLOCK looked like a POSSIBLE benefit. However, they appear to be a SCAM. I sent the following inquiry 4 times. They did not respond to any of them. If they won't answer BEFORE they get your money they probably won't respond afterwards. In their Terms of Service they indicate in one place you have 30 days to notify them of ID theft. In another place they say you have 15 days. Looks like a perfect setup to deny benefits because "you waited too long." I am surprised that RipOff Report actually recommends this company. What's up with that? BE CAREFUL!
A hospital in my area sent me and thousands of other people in my area a letter saying a laptop was stolen from their admin offices and everyone's information was on there. So in good faith they offered everyone Equifax Gold Alert for one full year. I received a new credit card in the mail the other day. My Sales account was taken over by CitiBank and they sent me a card to be activated over the phone. I called and activated it. This was 5 days ago.
The next day I received an email from Equifax Gold telling me a new account was opened up in my name. No alert from LifeLock whatsoever. I gave it a few days and still nothing from LifeLock. I called LifeLock just now and explained to them what happened.
The rep basically gave me a little runaround but she said "LifeLock doesn't monitor your credit, they aren't allowed to." Her exact words. They put fraud alerts in your credit file so when someone or yourself opens up a line of credit, the creditor will call you. When I activated that card, LifeLock didn't do anything, only the free service from the Hospital theft. Go figure. I will not be renewing my LifeLock in a year and I will make sure I watch to see if they charge me for the year and not tell me which I'm sure they will.
TEMPE, ARIZONA -- LifeLock offers a 30-day free trial, yet they charge your credit card before you hang up the phone. Even if you close your account with them, they continue to bill your card.
I signed up Feb 6 and was assured three times they would not charge my card. Yet, they charged $176 to my check card, placing my checking account in overdrawn status. It took three days to resolve this. I called on 7 Feb to cancel my subscription with them, which was done. However, on March 6, LifeLock again charged $176 to my check card, which was taken out of my checking account. I called LifeLock and was told they did not deactivate my card when I cancelled my subscription and they would credit my money as soon as they could (no timetable). You can do on your own for free what LifeLock claims to do for $176/yr.
I just saw a LifeLock advertisement that shows a diner waitress copying a customers credit card #... Basically implying that she's going to use it... or "steal his identity". I'm a waitress... and I just want to say first: I would NEVER DO SOMETHING LIKE THAT... And second: that commercial makes hard working waitresses look scandalous! I work hard for my money & don't anyone else's money other than my own!! So thanks for making us "hard working waitresses" look like criminals!!