Echoing the sentiments of another reviewer: SHOP HERE AT YOUR OWN RISK.
I recently ordered a set of lights from here but due to a confusing interface ended up getting the right model but the wrong ... read full review
HORRIBLE HORRIBLE HORRIBLE customer service! Buyer beware! They sent me a duplicate order after I had called to cancel it days before the item shipped out. They shipped it anyway and want me to return it at my cost. I tried e-mailing this customer service department and I never received a response so I then called their customer service department (waited on hold for 23 mins.) to try and remedy this situation and when I asked to speak with a manager I was hung up on! I tried to call back and they refused to let me speak with a manager or give me the name of the person I was speaking to. We just placed 3 orders totaling over $700. I am going to try my hardest to return all items because I want NOTHING to do with this HORRIBLE company. Please save your money, time, and grief and do not ever order from Lighting Universe/ATGstores.com!1 Replies - Latest reply on 05/19/2011Add reply
Overpriced and Rude
A few months ago I began searching online for an indoor ceiling fan. I found the perfect fan, the 52-SP-MO-19 Roswell by Savoy House, at LightingUniverse.com for $283.05. (This review in no way reflects ... read full review2 Replies - Latest reply on 08/13/2007
KIRKLAND, WASHINGTON -- I have now bought two lighting fixtures from this internet lighting company and am in the process of buying a third. Both times, I had found cheaper prices on another website and this site matched the price, and took more money off. One chandelier, I ended up purchasing for over 60% off retail. The customer service on this site is extraordinary--they responded right away to questions and had links to my low prices so checkout was easy and stress free. I highly recommend using this site and talking to Jon if you need any help.Add reply