HORRIBLE HORRIBLE HORRIBLE customer service! Buyer beware! They sent me a duplicate order after I had called to cancel it days before the item shipped out. They shipped it anyway and want me to return it at my cost. I tried e-mailing this customer service department and I never received a response so I then called their customer service department (waited on hold for 23 mins.) to try and remedy this situation and when I asked to speak with a manager I was hung up on! I tried to call back and they refused to let me speak with a manager or give me the name of the person I was speaking to. We just placed 3 orders totaling over $700. I am going to try my hardest to return all items because I want NOTHING to do with this HORRIBLE company. Please save your money, time, and grief and do not ever order from Lighting Universe/ATGstores.com!1 Replies - Latest reply on 05/19/2011Add reply
KIRKLAND, WASHINGTON -- LightingUniverse or (ATG) are horrible. Their staff are incompetent. They do not honor their 110% price Guarantee policy and they do not admit their errors. They only put the blame on customers when you reach support. DO NOT BUY THERE.
2 Replies - Latest reply on 07/21/2009Add reply
I don't think there are any managers in LightingUniverse or (ATG), they are bunch of cowards. they hide behind the reps and don't want to give out their names and contact information.
In their website, a ET2 Stellar E22108 lamp sells for $136 after a (supposily) 75% discount. I found the same light for $80 in LighingDirect (it's not even onsale. It's their regular price). When I asked LightingUniverse or (ATG) to honor their 110%, they refused it and gave me a lame excuse that they just couldn't match the price.
LightingUniverse or (ATG), Class Action lawsuit is on its way!
Echoing the sentiments of another reviewer: SHOP HERE AT YOUR OWN RISK.
I recently ordered a set of lights from here but due to a confusing interface ended up getting the right model but the wrong ... read full review
Overpriced and Rude
A few months ago I began searching online for an indoor ceiling fan. I found the perfect fan, the 52-SP-MO-19 Roswell by Savoy House, at LightingUniverse.com for $283.05. (This review in no way reflects ... read full review2 Replies - Latest reply on 08/13/2007
KIRKLAND, WASHINGTON -- I have now bought two lighting fixtures from this internet lighting company and am in the process of buying a third. Both times, I had found cheaper prices on another website and this site matched the price, and took more money off. One chandelier, I ended up purchasing for over 60% off retail. The customer service on this site is extraordinary--they responded right away to questions and had links to my low prices so checkout was easy and stress free. I highly recommend using this site and talking to Jon if you need any help.Add reply