TORRANCE, CALIFORNIA -- The week of February 4th 2008 we purchased an entire living room. Leather sofa, loveseat, chair, & ottoman as well as a coffee table, entertainment unit, (TV Lift unit) and 50" Plasma TV.
This purchase ... read full review14 Replies - Latest reply on 03/20/2008
Experience From Hell - I'm Suing!!!
MURRIETA, CALIFORNIA -- This was the first sofa and loveseat that we ever got that wasn't a hand-me-down, from a garage sale, or from a thrift store. We saved and saved to get it, and naturally we were very excited. Everything ... read full review3 Replies - Latest reply on 12/15/2008
ANAHEIM HILLS, CALIFORNIA -- Linder's furniture is by far the worst store I have ever dealt with in my entire life! We purchased a bedroom set in December along with a sectional, two leather sofas, one junior bedroom set, and two twin beds. You would think that if you spent that much money you would receive a little customer service. Every one of these items were received after the promised date and to this day we have still not received our bedroom furniture. When we tried to cancel they told us they would charge a 15% re-stocking fee. Re-stocking fee! FOR WHAT??? It's still in China! I hope that whoever reads this will think twice about purchasing ANYTHING from Linder's Furniture and then DON'T!!!2 Replies - Latest reply on 05/01/2007Add reply
Oh where is my couch
REDONDO BEACH, CALIFORNIA -- I purchased my couch on December 9, 2006. The holidays caused a slight, but understandable, delay.
A couch was delivered on January 18, 2007, but it was the wrong color (manufacturer error). Linder ... read full review
Don't be fooled by this furniture rip-off! They have cheap furniture from China at waaaay over-inflated prices. No wonder they are going out of business. They screwed their customers for years, and now they are paying the price, and with all stores finally closing you won't be able able to return or get service. Beware!!! 1 Replies - Latest reply on 11/23/2011Add reply
This is the worst place ever - save your money and go else where - like somewhere where they care about their image or their clients!!! They have the worst delivery - promised delivery within 2 weeks - 2-1/2 months later I am being bounced back and forth between the store and their so-called 'customer service department'.
1 Replies - Latest reply on 06/22/2011Add reply
Their sales people are clueless, the store manager is useless, their delivery estimates are lies, and their customer service department is the WORST!!! If you are having a great day and want somebody to ruin it - call them - their customer service department 'lady' cussed me out and told me not to call back. I wanted to sink down to her level and tell her where to go... I did not! I figured anybody that has to deal with this company's complaints must already have a pretty bad day, everyday!!! Save yourselves the headache - go shop somewhere else!
If there is ever an issue regarding my furniture their customer service department has always resolved the issue. Contact them at 714 657 7157. 1 Replies - Latest reply on 06/12/2011Add reply
They called the police on us!!!!
LAGUNA HILLS, CALIFORNIA -- They called the police on us!!! I have never written a review before (good or bad), but the extremely poor customer service at Linder's compelled me to warn potential customers. In fact, I wish I could ... read full review7 Replies - Latest reply on 02/25/2011
GARDEN GROVE, CALIFORNIA -- I ordered a complete living room furniture, Sofa, Love seat, Recliner, tables & TV stand, the delivery was late and not as promised and they have gave me a used Sofa & Love seat and the delivery person indicate that they were a floor model, he called Customer Service (April 13, 2010) and they told him tell us to keep the furniture and when the new shipment arrive they will exchange it, after we came back from vacation on May 19, 2010 we called Customer service many times leaving many messages BUT they never called back, I wrote them twice (One Cerified letter) and still they have never called back and we are stuck with a dirty floor model furniture, and a legal action will be taken soon. I will not recommend anybody to buy furniture from Linder'sAdd reply
CERRITOS, CALIFORNIA -- My husband and me bought a couch and love seat from Linder's. At the showroom we inspected both of them and liked the look and overall comfort and softness of the cushions. We unzipped the cushions at the showroom to see what materials they were made of and decided to get them. A week later we got our furniture and to our surprise the cushions were hard as rocks. Once we unzipped them we found out they were made with different materials than the ones in the showroom. Once we contacted customer service we got this very rude lady "Rosa" that didn't want to listen to what I was saying and kept making excuses as to why the cushions were hard- "they needed to be worn", "the cushions at the showroom were older and felt better". This service representative treated me like an idiot and refused to take care of the problem!! Bottom line is that the furniture Linder's has on it's showrooms IS NOT THE SAME AS WHAT YOU WILL GET!!! BUYERS BEWARE!!!!Add reply
GARDEN GROVE, CALIFORNIA -- I ordered a bed (not set) on 4/17 and was told by the salesperson at the Rancho Cucamonga store that it would be available in about 3 weeks. Now I am being told they won't have it from the manufacturer till 6/10. This is 8 weeks after ordering the bed (it's coming from Asia). I requested a full refund as stated on the Terms & Conditions (unreasonable manufacturer delay) and was told by a very rude customer service agent I could get a refund minus 10% and that they believe unreasonable is 3-6 months (which is not stated on the Terms & Conditions). This is completely unacceptable and they claim that customer service is #1. The agent would not let me speak to the manager Sue. I will now contact the Better Business Bureau and also a lawyer for recourse due to the inability to deliver as paid and promised. Add reply
CATHEDRAL CITY, CALIFORNIA -- We bought a terrific tall ceramic pot and four bunches of dyed green bamboo sticks to go in it, as displayed at the Cathedral City store's grand opening sale. The saleswoman and my partner agreed that ... read full review3 Replies - Latest reply on 05/06/2010
I purchased a couch which I absolutely loved when I was at the showroom in Cerritos, and the couch was very comfy, but when I got it today it's really hard and stiff. The other thing was that since I don't have perfect credit I had to go with their "easy financing," which I asked more than once if the payment was $60.00 a month and was told yes>....no it's actually $60 every two weeks, making it approximately $120 a month. I cannot afford that high of a payment each month. I'm calling the store tomorrow and see what the say. If I had been told this upfront I wouldn't have signed and bought this furniture. I'm really, really upset. 1 Replies - Latest reply on 04/16/2010Add reply
We purchased a bedroom set that we were told to call 30 days prior to needing it delivered and they would have it to us. Here we are 4 months later with no bed. They won't offer a refund due to accepting partial delivery. The customer service has been horrible and they won't even accept the bed back.
2 Replies - Latest reply on 03/31/2010Add reply
They make promises they can't keep and I hope you decide not to buy anything from them based off of this review.
LAGUNA HILLS, CALIFORNIA -- Do not purchase any furniture from this store. I purchased a dinning room set at the end of Nov and the plastic that the manufacture covers the chairs with will not come off. I've tried to several time ... read full review6 Replies - Latest reply on 03/04/2010