A Great Experience All The Way Around
LAGUNA HILLS, CALIFORNIA -- After missing my delivery call because my 9 year old answered and took an incomplete message, I went online to see if I could find the delivery service's phone number. Seeing unhappy review made me nervous, ... read full review2 Replies - Latest reply on 09/24/2009
Please don't buy anything from this ugly store. we bought two sofas on Sept. 9 2009, one was not aligned properly(back seats are not even). I called customer services all week and till this date no one has return my calls. The have very bad customer service, the ladies that work there they never know anything. I never get a good answer. I want to refused the hole order but they don't' responds my call. I very upset. I don't know what to do. Even the supervisor her name is Sue she is also very bad customer service person. She never return my call. It is been 5 day and no answer yet. I think that I will go to small claims. PLEASE DON'T BUY FROM LINDERS FURNITURE IN LA QUINTA CA. 4 Replies - Latest reply on 09/18/2009Add reply
Don't ever fall for Linder's SCAM on giving $500 in free groceries if you buy something from them. It's totally bogus! The hoops I had to go through just to sign up was impossible, then when I finally got it straight, I never received a dime. Linder's says they have nothing to do with the company that sends the money. What a joke! Of course you can't email, phone, fax or get a hold of them in anyway. When I finally got an address to write to them, I found out they moved. I found one phone number, but it was disconnected.
1 Replies - Latest reply on 08/07/2009Add reply
It's been over 9 months and I'm still trying to collect my $500. Oh well, just a warning to never trust them because they'll never make good on their word. Just another company ripping people off for profit!
TORRNACE, CALIFORNIA -- I will make this short and sweet. Horrible customer service, lied to by everyone at every level, no returned phone calls from the manager of the Torrance store or corporate manager Sue. John Santos of the Torrance store lied to me on numerous occasions. My problem was simple but could not be resolved. Once they have your money they simply do not care! All their promotions are a SCAM! I will also be reporting them to the Better Business Bureau.
I have absolutely no idea how this company is in business, they should have been shut down. Worst experience ever! Do Not Buy From Them!!!!!!
SAN JUAN CAPISTRANO/COSTA MESA STORE, CALIFORNIA -- I purchased a couch at the Costa Mesa location, it was red in the showroom, I ordered Indigo. It showed up the next week as the most uncomfortable thing I have ever sat on-nothing like the showroom. I called and complained. They told me the pillows need to be broken in-suggested I take off my shoes and jump on them for a while. Are you kidding me? Jump on the couch pillows? The couch was not displayed as a 'slip cover' but that is what was delivered, the slip covers do not fit the pillows are too big and hard as a rock. I asked several times what to do-they say it takes a while to break in-what by the time this couch breaks in it will need to be replaced!!! The so called customer service females were more than rude-obnoxious you-know-whats is what they were definitely not what I call customer service.
They refused to take it back, offered 0 suggestions (other than jumping on the couch) and have lost my business and I am calling all my media contacts-this is how they treat clients in a bad economy??? Maybe Mervyns will have a partner... soon!
PLACENTIA, CALIFORNIA -- We bought a whole bedroom set with the warranty. When the set arrived, it SMELLED.. We called Linders, and they said it was the varnish used and to just let it air out. Two weeks later, still smells, a month later, we get someone out to say yes it smells... How smart are they!? Finally 3 months of sleeping on the floor the smell left.
We had to move one of our kids into the other kids room and store the furniture in there with fans going 24/7.
COSTA MESA, CALIFORNIA -- This was my first purchase from Linder's and all was going well until it came time for delivery. First, they told me that I could not have delivery on my scheduled date but after I complained they called back and said they had a last minute "cancellation" and could schedule me for that day. Upon delivery, the moron that delivered it damaged the glass top and when I spoke to his supervisor he told him that it came out of the box that way. This is after I watched him drop the glass! I waited around the rest of the day to get a replacement, and this one was damaged as well!
Do yourself a favor and don't buy from Linder's. Their selection and prices are ok, but that is all.