COSTA MESA, CALIFORNIA -- This was my first purchase from Linder's and all was going well until it came time for delivery. First, they told me that I could not have delivery on my scheduled date but after I complained they called back and said they had a last minute "cancellation" and could schedule me for that day. Upon delivery, the moron that delivered it damaged the glass top and when I spoke to his supervisor he told him that it came out of the box that way. This is after I watched him drop the glass! I waited around the rest of the day to get a replacement, and this one was damaged as well! Do yourself a favor and don't buy from Linder's. Their selection and prices are OK, but that is all.
LAGUNA HILLS/ORANGECO/CALIF, CALIFORNIA -- 10/10/07 = We have been ignored by the merchants, despite our certified/return receipt letter to the merchants, to present us with the conditions, in writing, for settlement of the dispute. Today we notified the merchants that the credit card company had conducted an investigation & reversed the charge!!! And, we again repeated our request that the merchants come & pick up the couch!!! To small claims court we go. We have filed a small claims action against the vendors.
Initially our dissatisfaction concerned the lack of comfort of the pullout mattress in the couch that we purchased for $3072.96. We subsequently discovered that we were not verbally informed about the following warning, either before/during/after purchase of a couch/pullout bed -- a federal flammability standard, 16 CFR part 1633 which became effective 7-1-07.
"Warning: urethane foam is flammable -- do not expose urethane foams to open flames or any other direct or indirect high temperature ignition sources such as burning operations, welding, burning cigarettes, space heaters or naked lights. Once ignited, urethane foams will burn rapidly, releasing great heat and consuming oxygen at a high rate. In an enclosed space the resulting deficiency of oxygen will present a danger of suffocation to the occupants. Hazardous gases released by the burning foam can be incapacitating or fatal to human beings if inhaled in sufficient quantities."
We discovered the warning as we were unpacking the mattress on 8-10-07. We have been continually contacting Linder's Furniture re: this matter! Linder's neither warned us verbally before, during, or after the purchase re: this hazard. Mattresses sold in the state of California have been subject to TB-603, an open flame test standard, effective January 1, 2005. The new federal standard 16 CFR 1633 is reported to closely resemble the requirements set forth in TB-603.
As of this writing on 9-22-07, Linder's Furniture is not agreeing to our request to remove the furniture from our home & rebate the money we paid for the furniture. The furniture was delivered on 8-10-07 and our request for the return/rebate was on 8-13-07.
We are continuing to file complaints with all appropriate agencies. We have filed court action against Linder's Furniture, plus the manufacturers & intermediaries -- ** -- with court date set on 11/8/07 @ 8:30 -- in order to protect our home as well as to secure a comfortable couch/mattress! Join us as a witness giving testimony as to the business conduct of these vendors!
ANAHEIM HILLS, CALIFORNIA -- Linder's Furniture is by far the worst store I have ever dealt within my entire life! We purchased a bedroom set in December along with a sectional, two leather sofas, one junior bedroom set, and two twin beds. You would think that if you spent that much money you would receive a little customer service. Every one of these items were received after the promised date and to this day we have still not received our bedroom furniture.
When we tried to cancel they told us they would charge a 15% re-stocking fee. Re-stocking fee! FOR WHAT??? It's still in China! I hope that whoever reads this will think twice about purchasing ANYTHING from Linder's Furniture and then DON'T!!!
REDONDO BEACH, CALIFORNIA -- I purchased my couch on December 9, 2006. The holidays caused a slight, but understandable, delay. A couch was delivered on January 18, 2007, but it was the wrong color (manufacturer error). Linder's customer service said that they would work with the manufacturer to get the frame of the couch re-upholstered, since that was the fastest way to get our couch. Perhaps it would be available on February 7th. So, not ready for Super Bowl, we cancelled our party (we just moved into a new house and don't have a couch at all).
February 7th, the estimated delivery was February 25th. When I called that week, no one could tell me what happened or if my couch existed. Finally, on March 8th, I was told that they would call me in a few days with a delivery time for my couch.
The next week I called to find out about my couch. Now the day it would arrive to their store would be March 22nd. And they would get the delivery set up right away so I could have the couch on March 23 or 24. On March 22nd, the couch was still not finished, and not available for delivery. However, once again, I am promised a couch next week. Oh, and a 7% discount refunded to me.
My son was about 8 months old when we ordered the couch. Now we are celebrating his 1 year birthday on Saturday, having a bunch of friends over, but they will have nowhere to sit. Time to pull out those foldable camping chairs!
FULLERTON, CALIFORNIA -- Don't be fooled by this furniture rip-off! They have cheap furniture from China at waaaay over-inflated prices. No wonder they are going out of business. They screwed their customers for years, and now they are paying the price, and with all stores finally closing you won't be able able to return or get service. Beware!!!
We purchased a bedroom set that we were told to call 30 days prior to needing it delivered and they would have it to us. Here we are 4 months later with no bed. They won't offer a refund due to accepting partial delivery. The customer service has been horrible and they won't even accept the bed back.
They make promises they can't keep and I hope you decide not to buy anything from them based on of this review.
CERRITOS, CALIFORNIA -- These guys pulled a classic bait and switch on us. They told us our couch would be ready in 3 weeks and then they delayed the delivery date. We are still waiting. Any calls to try to change this ends up being directed to an answering machine. Any messages left on that answering machine does not get answered. I would never ever go back to these crooks anymore.
PLACENTIA, CALIFORNIA -- We bought a whole bedroom set with the warranty. When the set arrived, it SMELLED.. We called Linders, and they said it was the varnish used and to just let it air out. Two weeks later, still smells, a month later, we get someone out to say yes it smells... How smart are they!? Finally 3 months of sleeping on the floor the smell left.
We had to move one of our kids into the other kids room and store the furniture in there with fans going 24/7.