I was ripped off. I didn't get my order and the company would never return my phone calls or emails. My credit card company says they can't help since purchase longer than 90 days.
Find your custom linens elsewhere. This company is a scam. Beware.
I am usually not one to compliment any store. I go in and buy my stuff and whether I am happy or not I never compliment or complain. However, I received such special service with Linens 4 You that I was totally surprised at the service. I wanted to purchase a quilt and shams but also wanted a valance. Unfortunately, the pattern did not have a valance and I really wanted this set badly. Well guess what? Linens 4 You offered to make me the valance from a dust ruffle. I purchased the dust ruffle and out of the dust ruffle the manufacturing dept. made me the valance. It was a service that I have never seen any other company offer before.
Needless to say, they got a customer for life. I was able to get the quilt and accessories that I really wanted painlessly. I highly recommend this company.
MIAMI, FLORIDA -- I purchased a comforter 10/1/2007 confirmation #B204342652. Item never came. Called in December, 2007. They said they would contact supplier. Called 02/13/2008 and spoke with Linda. She said she would contact supplier and call me back. Never called. I called 02/14/2008 and Linda said item is no longer available and would issue refund in 7 days and they sent an email confirming order canceled. No refund was ever issued. Called in May, no one answers phone - goes directly to voice mail. Emailed 06/09/2008. Got a response from customer service that they would contact me the next day. Never heard back.
2 Replies - Latest reply on 06/15/2008Add reply
I have all documentation to back up my complaint.
I have filed a complaint with the BBB and the Florida Attorney General's office. This company has an "F" rating with 64 complaints to the BBB in the last 36 months.