After having a harrowing experience with the Lingo customer care folks a few days ago (end June-2009), I was checking the internet to see if I was alone. To my surprise, I have come across many reviews written by people about their experiences with Lingo/Primus over the last few months.
As happens most of the times, one either does not do much research on a company, products or its services when the deal looks really nice or we simply ignore any poor experience shared on the web, thinking that these are either disgruntled customers and there are still many more who avail the services of the company. We forget that not everyone takes the time or makes the effort to share their experiences on the web through reviews. I appreciate those who have done this so that fellow consumers can benefit from their experiences. It's time we get wiser and not let companies get away with mistreating customers.
Only after one goes through a very poor experience does one look out and then gets shocked to see the experiences other have been through. For the benefit of others, I have put together a brief list of links that I think could help others if they are Lingo customers or do intend to become one in the future - http://www.my3cents.com/showReview.cgi?id=57796; http://www.my3cents.com/showReview.cgi?id=57730; http://www.my3cents.com/showReview.cgi?id=57569; http://www.my3cents.com/showReview.cgi?id=57559; http://www.my3cents.com/showReview.cgi?id=57228; http://www.my3cents.com/showReview.cgi?id=54316; http://www.my3cents.com/showReview.cgi?id=56515
Here is one where the phone number of a senior person at Primus Telecommunications is available (will be helpful for those who are having issues with the company or are being given a run-around by their customer service folks): http://www.my3cents.com/showReview.cgi?id=57528. Hope each of you reading this review wake up and don't burn your fingers with this company. BEWARE OF LINGO!!!!
Lingo customer service people take the prize for knowing how to make a customer mad. I called their helpline to get my issue resolved. Spoke to the staff who did not appear knowledgeable, but promised a callback. I waited for few days and did not hear from them. Called the helpline again and wanted to speak to a supervisor. The representative did not get the supervisor but continued to talk. HEY, LISTEN TO THE CUSTOMER FOR A CHANGE!!!!! I was on the phone for quite sometime and the representative kept arguing with me...I don't know where Lingo found such poor staff for their customer service department.
I checked with others who used or continue to use Lingo that one needs to call their senior management and issues get resolved then. I located the number **. Did want to share this so that others getting the run-around by the customer service department can call this number and get help. I sincerely hope Lingo get more knowledgeable people on the phones, who can help customers. I need a service that works and people who can help in the hour of need. I am not paying for poor service! If this isn't fixed, I will take this to the BBB and FCC.
CLIFTON PARK, NEW YORK -- I have been Lingo's customer for more than three years for my home phone. The service was down, off and on, but I used it rarely so I guess it was OK. I had a TRUE experience of LINGO when I tried to cancel my account. I kept a record of customer rep names and ID's as I called them approx EIGHT times to cancel my account. The conversation always ended as "your account has been cancelled, the bills had been generated by mistake and the money has been credited back to your credit card company".
I could only dispute the payments LINGO was regularly posting on my credit card even after cancelling the account but I could not make my credit card company to stop them from posting the bills (unless I cancelled my credit card and get one with a new ID). What a NIGHTMARE, NIGHTMARE. At the end, they send those bill that they were saying have been credited back to a collection agency (my first experience). HEADACHE, HEADACHE. Just stay away from this company.
DALLAS, TEXAS -- This company offered me 40 days free service and $9.75 for the following six months and then regular charge of $23 per month for the international phone service without a contract. I was suspicious about this company from various reviews, but accepted it due to their good offers. Since I was vigilant of their service, I was closely monitoring them.
Immediately after 30 days they charged me full payment of $23, where I was to get 40 days free and 6 months 9.75 rate. I called the customer support and spoke to them where they said we have offer only 30 days free and then full charge. When I spoke to them about what they said in the beginning, they acted like they don't know it. When I told them to cancel my account, they want to charge me another 9.95 for return shipment, where the shipping address is very close to my house. They said I can hand-deliver it, but they will have to charge as per their policy.
I am happy that I did not transfer my line to Lingo, otherwise I would have been in a deep pit from which I can never come out. I don't recommend this product to anybody and suggest you to stay away from their offers, because they don't keep their promises.
I had written a complaint some months ago about Lingo and the rotten service that they had with their phone system. Frankly, I am surprised that no government agency has dealt with their crooked business practice. To those people who are considering changing their phone system to Lingo, please be aware that when you sign up with Lingo, you are hooked for two years and if you cancel the service because of poor service, you will get slapped with a termination fee of $99.00. Please read all the complaints from other people about Lingo before you jump in with their phone system.
Long distance calls to foreign countries like the Philippine never worked and I still received charges for these calls even though the calls were unsuccessful. Service interruption is very frequent. In fact, what prompted me to dump Lingo was when there was no dial tone for two days and there was no way of accessing their technical support using my cell phone because nobody answered. I e-mailed Lingo to complain and received a reply two months later. My case is now in the hands of my lawyer.
MILWAUKEE, WISCONSIN -- I have absolutely nothing good to say about this company, from the get go it was nothing but a nightmare. When I signed up I asked if there was any cancellation fees, if I were to cancel my service and the answer was a very clear "NO".
Well after being charged way more than their advertised monthly price, I tried to cancel my service, that in itself took quite a while, in the end I got a rude and threatening guy on the line. He proclaimed to be a manager/supervisor, who informed me that I had signed up for 2 years and that there is a $99.00 termination fee. I told him that I had specifically asked about anything like that and was assured that there is not, he then informed me that it would go to collection if I did not pay it and sure enough it did. This company is crooked and I recommend anyone who does not want a bad experience to stay away, far away!
MCLEAN, VIRGINIA -- I signed up with Lingo in June 2009. That was just the beginning of my nightmare. For many occasions in each month, the phone service would be out (no dial tone) and I had to contact Lingo with my cell phone to rectify the problem. In many occasions, I had to wait a long time before the technical support would answer. Problem #2: I could not make calls to foreign countries like the Philippines in over 90% of the time.
Climax of the nightmare occurred in early January when my phone service was dead for two solid days. I tried on many occasions to call Lingo using my cell phone, but could not get their technical support to answer. I terminated my Lingo service on January 10, 2010. My bill was paid up to January 24, 2010. Lingo kept sending me bill for $137.37 for termination fee and collection service fee. I was never informed of any termination fee when I signed up. Lingo's business practice is shady and unethical. How can a company like this be allowed to proliferate their business?
I ordered the Lingo account to call international as part of their world plan. They kept charging me for calls that was included in the plan, every time got apologies and assurances it would not happen again. It continuously did and finally I could not take it anymore and spoke with a supervisor to cancel. I was only 2 months into the plan and my account was heavily documented as to all my issues. I spoke with supervisor so that I would not be charged the cancellation fee and was assured by the supervisor they would cancel and I would not be charged.
I was and it was forwarded to collections. I called and they suddenly have no record of my not being charged cancellation fee. Terrible nightmare that I have paid several hundred dollars to get out of. Every time they credited my account for calls, they only credited calls, not the tax from the calls. Also had to end up paying the cancellation fee to avoid collections.
FAIRFIELD, IOWA -- In October 2009 I switched my phone service to Vonage from Lingo. But Lingo continues to bill me while they are not providing any service to me. All my attempts to cancel the account with Lingo have failed. The cancel-by-phone puts me on indefinite hold. An email to customer service regarding this came back saying use the cancel-by-phone option.
After talking to a friend, who had a similar experience, it became obvious that the only way to close the account was to block payments to Lingo from the credit card company. Now they have sent me a letter regarding credit card charge failure. "Please respond to ensure continued uninterrupted service." I have no clue what service they are providing me. If this is the way to interrupt Lingo "service" then so be it. Reading all such reports about Lingo, this seems to be the established business practice of Lingo.
Dear friends, please do not fall prey for Lingo services. Lingo will tell you that first month free, unlimited worldwide call, and lot of other blah..blah..blah. My humble request to you: please stay away from all VoIP services with unlimited international calls. Once you sign up you cannot cancel your service and they will never answer your call. I had my worst experience with Lingo and never, ever in my life I will come back to Lingo or to Vonage VOIP services.
I request all current Lingo and Vonage customers to cancel their service and try your old calling cards to make international calls because that will still work out cheap for you rather than paying $30 a month for VoIP and another hefty fee for cancelling the account and poor call quality. So stay away from all VoIP providers, they are cheating their customers because the VoIP service is new and do not have many laws and regulations. Thank you.