LINGO VOIP - Page 2

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2.0 out of 5, based on 4 ratings and
42 reviews & complaints.

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Bad overall customer service
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LAS VEGAS, NEVADA -- I became a Lingo customer approximately 2 years ago because of the unlimited long distance and international calling plan for one solid monthly fee, call as many times as you want and talk as long as you want for one monthly fee. The only country I call is Mexico, 1-2 times a week, a few months later they said the monthly fee for this plan was going up, I said OK, still a great deal, then went up again, I still stayed with lingo, by now the plan was $49.95 a month, then they said they had dropped Mexico from the plan and now I had to pay per minute for my calls to Mexico plus the $49.95 fee, approximately a year later I come to find out that I could have switched to a less expensive plan for my US calls since I still had to pay per minute to call to Mexico anyway, no different than the local phone company. I took my loss and requested to have the plan changed to a basic plan, requested their lowest basic plan, the customer rep said $14.95 per month. Almost 3months went by and the request to change calling plans is still "pending" however they still kept hitting my bank account for the $49.95 plus all the per minute charges to call Mexico, every time I call some customer rep in India (or wherever they move their customer service dept. to) says all they can do is take my complaint and forward it to someone that will handle it and to expect a phone call back within 72 hours. I did that 4 times, never got a call back, the last time I asked to speak to a supervisor, who told me that she would personally call me back, never did.

I written email after email, nothing, no response... I you are a customer of Lingo and you are going through something similar, save yourself a lot of trouble and just cancel it, advise your credit card co. that any future charges to your credit card are not authorized. Their customer service dept is not a design to "service the customer" is designed to take messages only, the fact that this people know how to speak English does not mean they understand American consumer expectations of customer service, they don't live in the US. so they can not understand what you are going through.
     
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Mario The Great on 2008-01-17:
The easiest thing for you to do is to get a cell phone with a Long Distance plan to Mexico. Call your bank and dispute every charge made by Lingo and that will get their attention. My wife uses her SPRINT cell to call Mexico and nothing else. I pay $4.95 a month for the plan + 5 cents a minute AND she can call anytime after 7 PM for free! Call Sprint and find out if your company is on their discount list. If it is, you can receive up to 28% off the subscription price. Why mess with VOIP if it doesn't do anything for you?
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StarStarStarStarStar
Service
Posted by on
Rating: 5/51
SALEM, OREGON -- I had an hour and a half conversation with my brother in England and the sound quality was excellent on both ends.
     
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They just want your money
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MCLEAN, VIRGINIA -- We had Lingo for a while and then we switched to Vonage. Vonage sent us an email saying that the number has been transferred and Lingo will send us the final bill. But to our surprise they continued to charge us each month. The customer service has refused to do anything about it.

Worst customer service ever!!
     
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Beware of Lingo.
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I had written a complaint some months ago about Lingo and the rotten service that they had with their phone system. Frankly, I am surprised that no government agency has dealt with their crooked business practice.

To those people who are considering changing their phone system to Lingo, please be aware that when you sign up with Lingo, you are hooked for two years and if you cancel the service because of poor service, you will get slapped with a termination fee of $99.00 Please read all the complaints from other people about Lingo before you jump in with their phone system. Long distance calls to foreign countries like the Philippine never worked and I still received charges for these calls even though the calls were unsuccessful. Service interruption is very frequent. In fact, what prompted me to dump Lingo was when there was no dial tone for two days and there was no way of accessing their technical support using my cell phone because nobody answered. I e-mailed Lingo to complain and received a reply two months later. My case is now in the hands of my lawyer.
     
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Alain on 2010-08-15:
I see that this is one of a number of complaints about Lingo. The review you gave and others like it help others avoid the problems that you had. Update on what happens with your case, if you would.
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LINGO = Bait & Switch
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MILWAUKEE, WISCONSIN -- I have absolutely nothing good to say about this company, from the get go it was nothing but a nightmare.

When I signed up I asked if there was any cancellation fees, if I were to cancel my service and the answer was a very clear "NO".

Well after being charged way more than their advertised monthly price, I tried to cancel my service, that in itself took quite a while, in the end I got a rude and threatening guy on the line. He proclaimed to be a manager/supervisor, who informed me that I had signed up for 2 years and that there is a $99.00 termination fee.
I told him that I had specifically asked about anything like that and was assured that there is not, he then informed me that it would go to collection if I did not pay it and sure enough it did.

This company is crooked and I recommend anyone who does not want a bad experience to stay away, far away!
     
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BEJ on 2010-06-29:
The sales people can and will tell you anything you want to hear to get you to sign on the dotted line. Unless it is in the written contract, You have nothing to go back to them with.
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Beware of Lingo
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MCLEAN, VIRGINIA -- I signed up with Lingo in June 2009. That was just the beginning of my nightmare. For many occasions in each month, the phone service would be out (no dial tone) and I had to contact Lingo with my cell phone to rectify the problem. In many occasions, I had to wait a long time before the technical support would answer. Problem #2: I could not make calls to foreign countries like the Philippines in over 90% of the time. Climax of the nightmare occurred in early January when my phone service was dead for two solid days. I tried on many occasions to call Lingo using my cell phone, but could not get their technical support to answer. I terminated my Lingo service on January 10, 2010. My bill was paid up to January 24, 2010. Lingo kept sending me bill for $137.37 for termination fee and collection service fee. I was never informed of any termination fee when I signed up. Lingo's business practice is shady and unethical. How can a company like this be allowed to proliferate their business?
     
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Terrible Customer Service
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I ordered the Lingo account to call international as part of their world plan. They kept charging me for calls that was included in the plan, every time got apologies and assurances it would not happen again. It continuously did and finally I could not take it anymore and spoke with a supervisor to cancel. I was only 2 months into the plan and my account was heavily documented as to all my issues. I spoke with supervisor so that I would not be charged the cancellation fee and was assured by the supervisor they would cancel and I would not be charged. I was and it was forwarded to collections. I called and they suddenly have no record of my not being charged cancellation fee. Terrible nightmare that I have paid several hundred dollars to get out of.

Every time they credited my account for calls, they only credited calls not the tax from the calls. Also had to end up paying the cancellation fee to avoid collections.
     
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Cannot Cancel Lingo Account
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FAIRFIELD, IOWA -- In October 2009 I switched my phone service to Vonage from Lingo. But Lingo continues to bill me while they are not providing any service to me.

All my attempts to cancel the account with Lingo have failed. The cancel by phone puts me on indefinite hold. An email to customer service regarding this came back saying use the cancel by phone option.

After talking to a friend, who had a similar experience it became obvious that the only way to close the account was to block payments to Lingo from the credit card company.

Now they have sent me a letter regarding credit card charge failure. "Please respond to ensure continued uninterrupted service." I have no clue what service they are providing me. If this is the way to interrupt Lingo "service" then so be it.

Reading all such reports about Lingo, this seems to be the established business practice of Lingo.
     
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Anonymous on 2010-01-20:
"Service cancellation requests by mail, e-mail, fax, equipment return, or any other form of non-telephonic communication requests will not be accepted."

"Cancellations will only be accepted via phone through Lingo’s Account Management Department at the toll-free number listed on the first page of your invoice, and will be effective upon the date that you cancel with a Lingo Account Management Representative"

memoryx57 on 2010-01-20:
They tried using the phone to cancel but it apparently didn't work. Lingo probably wants to "talk" so they can try and convince you to stay with their service. And if you still insist on closing your account, since you canceled by phone, they suddenly have no record of ever talking to you!!
Ergo they can still bill you. IMHO
Anonymous on 2010-01-20:
Yes, memory, I know they tried using the phone. Just putting that out there in case they try to use other ways of doing so... so, they don't waste their time.
saj80 on 2010-01-20:
Simply stop paying, which includes cancelling the autocharge to your credit card, which it sounds like you have done. Keep records of everything you do, including dates, in case they try to make this a collection issue.
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War On Terror With Lingo
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Dear friends, please do not fall prey for Lingo services. Lingo will tell you that first month free, unlimited worldwide call, and lot of other blah..blah..blah.... My humble request to you please stay away from all VOIP services with unlimited international calls. Once you sign up you cannot cancel your service and they will never answer your call. I had my worst experience with Lingo and never, ever in my life I will come back to Lingo or to Vonage VOIP services. I request all current Lingo and Vonage customers to cancel their service and try your old calling cards to make international calls because that will still work out cheap for you rather than paying $30 a month for VOIP and another hefty fee for cancelling the account and poor call quality.

So stay away from all VOIP providers, they are cheating their customers because the VOIP service is new and do not have many laws and regulations. Thank you.
     
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Anonymous on 2010-01-08:
Why pay for something you can get for free? You already pay for internet. Have you ever went to google and searched free voice software? Or you can buy a magic jack and for $20 a year you can talk all you want as long as you have internet service.
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Lingo was good VOIP
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Someone sent me the reviews of Lingo, and having been a happy user of their services for over two years, I would like to offer some positive feedback. I noticed that one complaint was about FAXing - everyone knows that VOIP doesn't work with faxes. Someone complained about customer service, I have on occasion talked with their CS people, and they were always knowledgeable and helpful. I judge them by the quality of the VOIP interface and they are as good as any that I've used. Certainly, no provider will please everyone, but, really a blanket suggestion to not use them because of a few people having bad CS is silly. Call AT&T or Verizon and see what really bad CS can be!
     
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captainggl on 2009-07-08:
I am subscribing to their services for more than a year now. Initially Lingo was very good as it saved me a few bucks every month. The real problem came when I called in to cancel my account last month as I have already switched over to Vonage. When I had initially signed up, my contract with Lingo was only for a year, now out of nowhere they have changed it to two years with a higher termination fee. When I tried to dispute that with the call center people, they simply refused to listen to me stating that my Terms and Conditions has a clause which says that my Terms and Conditions can change anytime and I would have to agree to it. On top of that they said it is absolutely legal to change the Terms and Conditions, which I had signed on during
signup, anytime. I know that the call center people are somewhere in Asia who have no idea about the laws and ethics which needs to be followed by every American company. If you put a clause in your Terms and Conditions that you would steal from me, and you steal from me, it does not make the stealing legal.

When you say "Lingo was a good VoIP", I assume that you are not a customer with them anymore, so let me tell you the present ground realities about Lingo:
1) On my business number, my fax machine works with Vonage. Granted it does not work perfectly, but we still receive and send faxes on a regular basis.

2) With Lingo, I also find it tricky to reestablish a connection if the power goes off. Have to reset the cable modem, then plug in the Lingo unit, let it download and a couple of min. later, the router.
However, I can't talk on the phone and download anything on the computer without it cutting out on the phone.
3) Call center staff for Lingo have heavy accents and they repeat the same things over and over again no matter what issue you have (seems like you are speaking to robots). Somethimes when they get bored of repeating the same sentences, they would put you on hold 5 minutes to consult a supervisor, and guess what, they would come back and still repeat the same sentences all
over again. They have absolutely ZERO knowledge of their own product going along with their thick, heavy accents.

4) I have my business numbers from Verizon and Vonage and, really, others should learn from them how call centers are supposed to work, esp. from Vonage. These companies too have call centers in Asia - so how is it that they get it right and Lingo doesn't?

I don't mean to take away anything from your experience with Lingo, but it seems like you were amongst the rare breed of happy customers Lingo ever had out of those hunderds and thousands who have expressed their views on the internet. Lately Lingo customer service staff SOLICIT good things to be said about them in the surveys, etc.

As far as I am concerned I paid a heavy price for saving a few bucks a month, $100 to be exact because I have made up my mind to cancel my account as soon as possible before they change the termination clause in the Terms and Conditions to 5 years or $1000 penalty.
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