Lingo is one of the most deceitful companies that I have ever dealt with. We called to cancel our service in Nov 2009 and asked what we needed to do in order to cancel, do we need to send back the modem, etc. The person we spoke with told us that the account would be cancelled as soon as we transferred our number. We transferred our phone number to T-Mobile. It is now July and they are still billing us! Every time we call to get the account cancelled or to get refunded, we are told that they will review the account and call us back.
We have not once received a call back from them. Each time we call we have to re-explain our entire situation. I have now contacted my credit card to put a stop payment on any future charges, this is the only way around it. Besides having so many dropped calls that it was ridiculous, they have lied to us and have been charging us for a service that we have not been receiving for 8 months. Do NOT use this company!
This is the worst wired service you can get. I signed up with Lingo about 3 weeks ago because the representative said it would be unlimited calling to Afghanistan because that is where my husband is and the only person I called. So on the third day of using the service it said I was low on my minutes. How can you be low on your minutes if it's unlimited. So I called them and I told them my situation and they said they would get back at me to see if it can be unlimited or if they can lower the. 21 cent per minute I think that's the cost. They never got back at me.
I called several times over the past 3 weeks and my account doesn't pop or they give me the run around. So I told them I just want to cancel my service with you guys and again I'm getting the run around. It sounded a great deal in the beginning with 4.95 the first month and 21.95 from then on to talk unlimited to anybody. They are full of **. Never go with this company. I give it a zero star rating.. I'm still on line with them trying to cancel my service... What a nightmare.
VIRGINIA -- Well I just got a phone call but I can't call anybody. Nice phone service, 2 days to get back to me, prob have to deal with everybody's bad phone service. I bet I'm still getting charged for your bad service. I'm still posting bad things to say about this company all over the net. You people won't want me as a customer when I'm done. I'll post these comments on the Internet for you guys - we all know how honest your company is. Please don't make the same mistake, check out any company you deal with. Google it if you choose, but make them earn your business not the other way around.
I had been using Lingo for 6 months. They were OK for quality but the price was too high for what I needed as I call worldwide. I have now called them 3 times in the last 2 months to cancel my Lingo account. I have been continually billed each month for the last 2 months. I now have to dispute this last bill with my credit card company as I have gotten absolutely no satisfaction from Lingo. I just called Lingo to no avail. Very poor customer service. It is too bad as I was with them early on in their service and they were fairly good then. They must be big enough to be arrogant now.
LINGO is a Scam and a fraudulent company. On their web it says "Unlimited Local and International Calls at Only $24.99 per Month." But in their terms and condition it is written (in a very small font): “Residential Customer's monthly usage is limited to 4,999 minutes per month.”
They are suspending people's line that is even exceeding 500 minutes per month of international call. I found in my outgoing calling list that there were many calls placed from my number while we are out of town in Thanksgiving Holidays. They even refused to investigate that. My suggestion to everyone: DO NOT TAKE THEIR PLAN. You will end up of severe trouble and paying more.
I have been 'trying' to fix my issue with the invoice for the past 2 weeks now. Either they are on voice mail, or they make me wait for at least 30 minutes each time I call. Even if I get to speak with someone I don't get a solution, all I get is a promise for a call back, which never happens. On top of that I find the customer care reps hard to understand and they don't seem to understand me either. This is becoming really frustrating for me and I am thinking of cancelling my almost 2 years old subscription if I don't get a solution today.
I hope the management is looking into all this or else they will soon be thrown out of the market by their competitors.
Reading such views expressed on this wall here makes me contemplate about the principle question we all have in our minds, WHY ARE THESE JOBS OUTSOURCED TO NON-ENGLISH SPEAKING COUNTRIES WHERE PEOPLE HAVE BELOW AVERAGE INTELLIGENCE???
Being a Lingo customer I know that the Customer Service is in Philippines and my recent interaction with them has been really frustrating. These people obviously have an accent, which is obviously non-American and they don't really comprehend your problems unless stated multiple times. SO WHAT ARE THESE COMPANIES, WHO OUTSOURCE THESE JOBS, GAINING?
My personal opinion is that these companies are incurring more costs, as they are losing out on customers because of their sub-standard Customer Service as compared to what they are gaining from outsourcing these jobs.
WHAT ARE YOUR VIEWS???
I have been a Lingo customer for many years now, and the service was great. However, my problems started when my friend recommended the Lingo Unwired service. I called up the customer service to know more about the feature, however the representative sounded lost and I figured out that his product knowledge is zip. The representative tried to push me to many corners and finally asked me to write an email to the unwired department. That was a classic example of loose service because I had pressed the option for unwired department on the IVR.
I have called the customer service many times in 2008 as I had an issue with my bill and found the service to be great, however this time it sucked.
The upheaval began when I got my first bill for the unwired service that gave me a shock of catastrophic proportions. I called up the customer service again to learn that I was charged a connection fee of 79 cents per call I made. I asked for credits because I was kept in the dark about the connected charge and all they could offer is a $5 courtesy credit. I have never felt so pained and insulted in my life, ever. I have decided to do a charge-back for the bill amount and cancel the account, which I feel sad about as I was saving some money with this service.
Lingo management: You need to fix your customer service ASAP before you lose out on other loyal customers like me.
Lingo is the most corrupt phone service provider on the face of the earth, even AT&T is better than them. I signed up for Lingo's annual plan which had a base price of $195/year. During sign up I paid approx $30 as taxes for the entire year. After a couple of months I started noticing that Lingo is charging me $5-6 as tax every month, even though I had paid that upfront. If I calculate that for the entire year, the tax amount would be approx $90-100, on a $195 plan, which means that the tax rate is more than 50%.
I called up the Customer Service to understand what is happening. The first time I called, I though I had dialed a wrong number as they did not seem to speak in English, I hung up and checked the number to realize that it was the correct number. The second time I called, the experience was even horrible. The moment I stated my issue, the guy turned in to a robot. He kept on repeating that I need to ask the State Tax Authority to compute correct taxes for me. Why the hell would the State Tax Authority compute taxes for me every month for my phone bills?
My case has come to a dead-end now because of their poor and unhelpful Customer Service, incorrect tax calculations and unethical business practices. Now I have no choice left but to allow them to rip me off. Can somebody tell me what my options are to counter such arm-twisting company policies/practices?