LINGO Consumer Reviews - Page 4

VIRGINIA -- Lingo's customer service is a joke. It would really not make any difference to its customers if they completely shut it down because a) these people don't know anything and b) whatever they know, they don't implement or execute. It sounds as if they have given the jobs to people who live in some dumb country. Each time you call them, you will either have to explain your problem 10 times before someone reads out some stupid script which makes no sense whatsoever or you will get a bag full of promises which they never fulfill. On top of that these people are so shameless that they will ask you to fill a feedback survey each time you call.

What am I supposed to write in those surveys, that your customer service is SCREWED UP?? Huh! Who is listening anyway!!! Each time I need to call up the customer service, I curse my friend who referred me to this garbage phone service. This is the reason I have never referred anyone to Lingo and in fact I ask everyone to stay away because I do not want anyone else to suffer like me. I saw a few blogs about Lingo where people have said that they will go to BBB, etc. All I say to them is, that is the right choice it seems!!!

EDISON, NEW JERSEY -- I had 2 Lingo accounts for over an year and had 1 year contract for both accounts. I called them after 1 yr that I want to cancel these accounts, they said that they had sent a mass email some time back that if I do not cancel my account in 20 days then my contract would be extended for 1 more year. And that's what they did. I told them that I never got any email. They said they don't know about that. And they charged me $99 cancellation fee for each account. I would be writing about this to the Fraud Protection Dept. I urge you not to take Lingo whatsoever. Lingo is a Fraud company.

02113, MASSACHUSETTS -- I signed up for Lingo last fall and have been regretting it ever since. I tried numerous times to cancel service over the phone with their reps. and they gave me and my husband the runaround every time. I was never able to access and use their equipment and service because that we need a land phone. My last attempt to cancel was today. This was after 6 phone calls and months of service I never used and tried to cancel. I had to cancel my bank account and set up a new one because the bank could not do anything to help with this problem.

Now when you call the Lingo phone number they have added an option for cancellation and however, I would be very hesitant to do business with a company that tries so hard to pull off offering you a product, making it impossible to cancel, then trying to charge you a fee when THEY decide they will let you cancel the account - one of the oldest scams in the book. Buyer beware. There are other companies that offer the same product and service and they do it with integrity.

SEATTLE -- I hope there is a lawyer reading this review who's interested in starting a class action suit against Lingo for charging for services that it doesn't provide. I can only cancel service EXACTLY 10 days before the end of the month. If you call even 9 days before the end of the month, you are charged for the entire next month. If you call earlier than 10 days, they will NOT take your cancellation. Of course they won't cancel with an email and you can find any information whatsoever on how to cancel on their website, which is far and away the primary way to reach them.

I had to call three times to get through. The first time I was sent to a voicemail after 1/2 hour of holding. The second time I was told the number does not exist after pressing the option to cancel. Not only that but there is a $40 cancellation fee. It's just not worth my time to keep calling them when they make it so difficult. I'm just wondering if it is legal for them to charge for services they haven't given. Aren't these charges regulated by the FCC?

Lingo Phone service is the worst phone service ever. I got ripped by this company. I received 3 different bills which came up to $400. They gave False information, misled us on taking the phone service and ripped us. Never take this phone service again. Customer service talks rudely and they hang up on our face. Everyone in the billing department talks to us like they are the manager. They don't care if we are paying about $400. They don't show any courtesy. Never take their phone service again!!!

VIRGINIA -- It is the worse Phone service ever. If you want to enjoy a hell time then try Lingo. Funny part you can't call any AT&T customer on Lingo - also international calls are terrible. Also they charge me cancellation service without solving my problem. Bad Bad Bad service.

Unfaithful, unresponsible, unprofessional and cheating. Attention to Lingo Owner, you must considerate how bad you treat your customers. Be faithful and generous to your customers then you would be deserve to stay in the business. Not just looking for rip off people like you done to me and other customers!!!

SEATTLE, WASHINGTON -- I'll request people not to use Lingo Service. If really want to try then please do not provide their Credit Card and SSN info. Even though you cancelled the service the billing dept. still charge your card. You have to wait hours for the Customer Representative to get the issue discussed. The sales team told lies when selling plans. Even they say they have recorded the conversation but can't provide later as proof what plan they sold. Still starts charging the same. So beware of them... it will sucks your time!!!

I ordered Lingo yesterday and I have been trying to cancel since. They pre-authorized my debit card and now I can't even get my $ back.

Only cheats and liars will extend contracts by emails and then charge huge cancellation fees. This is greed at best!! Pricing practices are discriminatory towards certain nations - if you are an Indian you will pay 2 cents - all others in the region will pay 15 cents. WOW.