BOULDER, COLORADO -- They are so bad that I am reporting them to the Better Business Bureau. They turned off my company's phones BY MISTAKE, which they have acknowledged in an email, then guaranteed it would be on by the end of the business day. That was Monday. It is Thursday afternoon, I have called in 10+ times, and the phones are STILL NOT ON!! They are costing me hundreds of dollars per day that my phone is off, and not one person in their company cares at all. They are so pathetic that it almost seems like you're being "punked." I cannot emphasize enough how terrible, unaccountable, uncaring, dysfunctional, and incompetent this company is.Add reply
COLUMBUS, OHIO -- Don't ever use Lingo. The sales people are liars - they promise you great deals for 6 months to get your money and within the second month you will be charged full amount (normal monthly charges). They will take forever to get back on a query saying the higher management is looking into it. Probably the higher management doze off in their offices or party daily and never do their work.
From start to finish I have always had problems with them. After telling them the entire story about how their sales person lied and how the higher management was still looking into the contract we wanted to sign to get lesser rates, I asked them to cancel my account and not charge me for the shipping label as it was their mistake.
They gave me a reference number and asked me to call when the charge was applied so they could credit it back to my card. When I called with that reference number they simply denied of giving my money back.
Like I said, they will lie to get your money and make you a customer. after that they will give you SH*T every time you call.
BEWARE! Do not fall into this trap.
DALLAS, TEXAS -- This company offered me 40 days free service and $9.75 for the following six months and then regular charge of $23 per month for the international phone service without a contract. I was suspicious about this company from various reviews, but accepted it due to their good offers. Since I was vigilant of their service, I was closely mionitoring them.
Immediately after 30 days they charged me full payment of $23, where I was to get 40 days free and 6 months 9.75 rate. I called the customer support and spoke to them where they said we have offer only 30 days free and then full charge. When I spoke to them about what they said in the beginning, they acted like they don't know it. When I told them to cancel my account, they want to charge me another 9.95 for return shipment, where the shipping address is very close to my house. They said I can hand deliver it, but they will have to charge as per their policy.
I am happy that I did not transfer my line to Lingo, otherwise I would have been in a deep pit from which I can never come out.
I don't recommend this product to anybody and suggest you to stay away from their offers, because they don't keep their promises.
Lingo Phone service is the worst phone service ever. I got ripped by this company, I received 3 different bills which came up to
$400. They gave False information, misled us on taking the phone service and ripped us. Never take this phone service again.
Customer service talks rudely and they hang up on our face. Everyone in the billing department talks to us like they are the manager.
They don't care if we are paying about $400. They don't show any courtesy.
Never take their phone service again!!!!!!!!!!!!
It is the worse Phone service ever. If you want to enjoy a hell time then try Lingo. Funny part you can't call any AT&T customer on Lingo also international calls are terrible. Alos they charge me cancellation service without solving my problem. Bad Bad Bad service. Add reply
I had an hour and a half conversation with my brother in England and the sound quality was excellent on both ends. Add reply
The promise one thing and they do something and the overcharge and customer service in real bad. My humble request do not take this service and I cancel the service the take the money after that too. Add reply
LOS ANGELES, SOUTH CAROLINA -- I ordered Lingo phone service on 6/19/2012 and called to cancel three days later & told to 'Calley' to cancel the account. She determined that I had not used the service at all but offered me 'one month free and three months at a reduced rate. I told her I wanted nothing but cancellation since I had signed up for phone and cable internet service from Comcast. She kept talking and I kept telling her I wanted no service-free or charged- from Lingo and ended the call with clear and emphatic instruction that I wanted no service from Lingo and would not pay any charges.
After I'd canceled the service they proceeded to charge my credit card two month in a row, so I called back on 8/23/2012 and got a runaround from four different people-most of whom spoke halting English. They canceled the account but said I' have to call back the next day to learn if the charges would be refunded. This was the worst business practice I've ever experienced from an online service company. I strongly advise everyone to avoid Lingo. They are a terrible, predatory company.
Never in my life have I had such poor customer service.
1 Replies - Latest reply on 05/22/2012Add reply
This company is clueless. Their website sucks, they put you on hold for ever or transfer your call 4 or 5 times--Every time I call! Whoever is running this company needs a reality check and needs to be fired.
Unfaithful, unrespondsible, unprofessional and cheating. Attention to Lingo Owner, you must considerate how bad you treat your customers. Be faithful and generous to your customers then you would be deserve to stay in the business. Not just looking for rip off people like you done to me and other customers!!! 1 Replies - Latest reply on 05/18/2012Add reply
SEATTLE, WASHINGTON -- I'll request people not to use Lingo Service. If really want to try then please do not provide their Credit Card and SSN info. Even though you cancelled the service the billing dept. still charge your card. You have to wait hours for the Customer Representative to get the issue discussed. The sales team told lies when selling plans. Even they say they have recorded the conversation but can't provide later as proof what plan they sold. Still starts charging the same.
So beware of them... it will sucks your time ....!!!
Customer service people appears very friendly when you show interest. This company is a total fraud. They offer you free international phone calls with no limitation. But when you make several phone calls they will warn you and after a few days depending on your call volume they will disconnect the service without any notice and charge on your credit card a hefty amount that includes the charge for calls and their equipment, that equipment was originally offered free with the subcription.
I disputed the charge with credit card company. American Express took care of that, I did not have to pay anything. Lingo then sent the bill to a collection agency. That agency never contacted me instead it went to my credit history. I am not too concerned about credit history. This was a fraudulent charge. I am contacting Attorney Generals office to report this fraud. I want everyone to be aware of this scam and stay away from the phony phone service.
We had Lingo for a while and then we switched to Vonage. Vonage sent us an email saying that the number has been transferred and Lingo will send us the final bill. But to our surprise they continued to charge us each month. The customer service has refused to do anything about it.
Worst customer service ever!!
AUGUSTA, GEORGIA -- I signed up for Lingo. Have not received their equipment. Read reviews. They have F rating with BBB. Called them and cancelled service. They told me I have 14 days to return equipment I do not even have and if I do not I will be charged $99.00 cancellation fee. I put a large sign at my front door for the UPS not to deliver anything from Lingo. Forget about 30 day free service. This company .......in my opinion and I will glad to get this experience behind me, if I can.Add reply
I had written a complaint some months ago about Lingo and the rotten service that they had with their phone system. Frankly, I am surprised that no government agency has dealt with their crooked business practice.
1 Replies - Latest reply on 12/24/2010Add reply
To those people who are considering changing their phone system to Lingo, please be aware that when you sign up with Lingo, you are hooked for two years and if you cancel the service because of poor service, you will get slapped with a termination fee of $99.00 Please read all the complaints from other people about Lingo before you jump in with their phone system.
Long distance calls to foreign countries like the Philippine never worked and I still received charges for these calls even though the calls were unsuccessful. Service interruption is very frequent. In fact, what prompted me to dump Lingo was when there was no dial tone for two days and there was no way of accessing their technical support using my cell phone because nobody answered. I e-mailed Lingo to complain and received a reply two months later.
We cancelled in February. We got billed in March. Cancelled again. Billed in April - so forth SIX TIMES. We finally had the bank stop payments. Lingo sends to collection agency then has no records of account to discuss. STAY AWAY SCAM 1 Replies - Latest reply on 10/25/2010Add reply
Beware of Lingo.
I had written a complaint some months ago about Lingo and the rotten service that they had with their phone system. Frankly, I am surprised that no government agency has dealt with their crooked business ... read full review1 Replies - Latest reply on 08/15/2010