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LINX Communications

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2 reviews & complaints.

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Shut your door when White T-Shirts knock
Posted by on
PROVO, UTAH -- So when two guys from Utah come to your door wearing white T-Shirts tell them NO THANK YOU!!! Their service is a scam. I made the mistake in signing up with them to get VoIP for my phone, internet service and the Dish Network. Well I wasn't told that my internet service would stay with whoever has it now. So when the process begin to convert. Qwest disconnected all my services leaving me no internet service, no landline phone service. I called Linx to find out what was going on and they started the blaming game. Qwest disconnected your services and didn't give you a stand alone line for internet. You can call and try to get AT&T, or Comcast. But aren't you providing me with my services? Is the question I asked them they said no we use Qwest for internet. So my question to them was on the paperwork did you specify that I need a stand alone line for internet to Qwest. I wasn't given an answer. Therefore, Qwest gave my spot to someone else leaving me HIGH AND DRY with no PHONE or INTERNET!! It took me two days to figure out what both companies were going to do for me. So in the mean time I was forced to call COMCAST and find out what they could do for me in a short amount of time. In all of this Linx did not accept my words of I'M GOING WITH COMCAST AS I'm canceling my services with you and they charged my cc $100.00 for so call not canceling within 24 hrs. And the reason why they charged me is because if you want their service you have to have auto drafts from the start!! So THEY will get your money no matter what.!! DON'T be sold by a Linx REP They are clueless as to how their company operates. Or how they should handle new customers.
     
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User Replies:

Anonymous on 2009-06-03:
"when two guys from Utah come to your door wearing white T-Shirts"

For a minute there I thought you were talking about Mormons
Soaring Consumer on 2009-06-04:
Dispute the fraud charge with your credit card company.
Joy on 2011-05-23:
Had Link dish connected eleven days ago. Supposed to get local channels, so far we have had them for about 15 minutes. When I called today the gal told me they would get someone out sometime and when I said if they did not get our local channels on she informed me they had us in an iron clad 2year contract and we could not do anything about it. I am 75 years old and have heart trouble and now have to put up with this kind of rip off. What happened to honest company reps?
Hoss on 2012-07-25:
They are shlaubs. If you sign up with them the first thing to do is sign the Contract and installation agreement on the cancellation part and fax it to them right away. Then if you have any problems that can't be resolved you can always tell them you cancelled the service within the 3 business day and they can come and get their crap.
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Never Trust a Linx Rep. Selling Phone Internet TV Contract
Posted by on
Rating: 1/51
PROVO, UTAH -- I and 3 friends each signed a package deal mis-represented by a Linx Salesman. We were told it was a package deal with savings on Internet, phone, and Dish TV over a 2 year contract. TV was installed first, improperly with no wires grounded properly. Dish was improperly placed where service was out of order more than working...holes on the siding.

I was told I just needed to climb a ladder to service the dish when it rained and snowed...we are seniors using walkers!

I canceled by the 2nd day after also verifying that the contract was not a package deal for 2 years...it had service support for technical problems
within the state of UT. In fact if we HAD PROBLEMS WE WOULD BE CHARGED every time a tech came out.

We canceled our agreement with LINX, Internet and DISH, the Phone had
never been ported over thank goodness. They still try to collect but Internet and Dish were decent in cancelling.

BUYER BEWARE...LINX is a shady business...willing to lie and schedule inferior installers who WILL damage your home in the process!
     
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SherrieNofrey on 2013-08-21:
I have been pleased, yet surprised to find that the initial charges for the DISH network has been recredited to my account. My complaint on 3 cents evidently reached them and they in turn dealt honorably with me. All I can say is that when you are dissatisfied and cannot find help it may be you need to keep trying to connect. I feel better about DISH because they have tried to regain my confidence. I am hopeful this means LINX is caring as well. Communication in person and social media does help if this is an example. BUT we all have to make sure we know what we are signing for...NO ASSUMPTIONS!
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