WASHINGTON, DISTRICT OF COLUMBIA -- I purchased 85 purses for my clothing store and didn't receive them for over a month. Once they did arrive, the handles all had cheap clasps on them that would have broken after the first use. I wouldn't sell these in my stores, I would give these away in my stores!!! I complained to Liquidation.com and they said they were reviewing my case and then cancelled my account with no explanation.
I started using other liquidation companies to purchase my handbags from. I always buy from LiquidationGeneral.com for my clothing and have never had problems purchasing in the past. But wanted to buy name brand handbags at a great price and that's when I got ripped off from Liquidation.com. I guess they let anyone post whatever they want on their site without verifying the products. Stay away from this company.
RIVERSIDE, CALIFORNIA -- This company is a sham! They employ tactics to benefit their bottom line, regardless of their actual policies. For example on this, we made several purchases for a wide variety of items (computers, TVs, gaming, etc.). All auctions/lots were selling from the same location (IL), but end times varied. First auction ended so checked the total as well as the remaining time on the other auctions. Several hours later another auction ended. To ensure the items could be grouped together for a single shipment an email was sent to Liquidation. What a surprise there was no reply.
Contacted them by phone the following day to arrange a single shipment. They transferred the call back and forth with no connection to a knowledgeable representative or one capable of handling the request. At the end of the day after some point in the transfers the line was cut. It wasn't my end hanging up or a loss of signal. Did they just get tired of having the call on hold? Sometime later in that day a reply email from Liquidation was received about the consolidated shipping. It stated to send them the IDs to each auction that was shipping from the same location. They would consolidate and send an updated invoice for the total.
At this point 3 auctions had closed and was pending a 4th. We were at business day #2 and was awaiting the updated invoice total. At around 4 PM PST (so 7 PM EST) that same day another email came in stating "transaction ** has been closed for non-payment and penalty has been assessed". This was a huge surprise as in the past it took close to 5 Business days to actually have an auction closed for non-payment. (Yes I am aware that their policy states 2 business days but what was the point of contacting them to consolidate?) Did they figure they generate more income by not consolidating and charging an arm and leg on shipping for each transaction?
After the first transaction was closed they stated in order to remain an active member payment on the total must be made for the closed transaction. This was ridiculous since adding the penalty the transaction would have been completely worthless and there wouldn't be any profit left over. From this point, it all went downhill and we just left all the other transactions go in the hole as well since the account was already suspended. If I recall correctly, with penalty fees, the total exceeded $9,000.
Prior to this incident there was a similar incident resulting from their lack of CS for processing "tax exemption" status. This time around it was for 2 transactions. The first had just ended and figured should contact them to get the tax waived since it was intended for resale. They provided specific instruction to fax over a certificate of resale with a coversheet showing the account user name. A day later they were contacted to check on the status. Much to my surprise, they had no information on the process. They said they didn't have anything even though I had a fax receipt stating the transmission was completed successfully.
The CS representative was told it was just faxed over a day ago and asked if there was any alternative to faxing. They provided an email and said to include the username. Several hours later email was sent with this information. 2 days later after checking the invoice to see if tax had been waived we contacted Liquidation once more. They once again said they didn't have anything on file. The same info was then emailed once again.
The only communication regarding this with any relevant or important information stated, "Please allow (2) business days for this process to complete. Any transaction(s)/invoice(s) that are awaiting will be adjusted once our finance department has approved and uploaded your paperwork."
Before any readers comment "maybe your info wasn't legit". Know that the address is an actual Registered business with the city, state, and county. All paperwork is 100% legit and we operate in several business fields that allow us to acquire a variety of NEW products from electronics, industrial construction supply, Industrial AC supply, automotive equipment, and home/business electrical equipment.
Well after waiting sometime for the third attempt to be approved an email came that the transaction had been cancelled and penalty assessed. Payment on transaction #2 was then submitted. The next day an email came in stating that Liquidation extended a 1 time courtesy and removed the suspension and waived the cancellation and closed transaction fee.
To this day I wonder what are they doing in the office since they couldn't approve a simple tax exemption on a single company. It takes about 5 minutes to verify a state issued permit and the address if needed could also be done in 5 or less. Do they have their fax machines setup over a trash can to dump it out as soon as it prints? Do they have someone receiving all emails and hitting delete to them? Makes me wonder "how do they handle an individual's personal (Sensitive) information?"
The last occurrence, which occurred before the suspension and after the tax issue (Paragraphs #1 & #2), was about a product quality problem. The first example was on some disc media (CDs, DVDs, Blu-rays, video games, etc.). The lot was marked as returns and several items stated "light use". Our expectations of something like this are fairly good looking discs with the off chance of a bad apple in the batch. Well, surprise surprise, about 50% of the lot was bad, heavy deep scratches, broken or cracked discs, and completely empty cases. We thought about filing a complaint but didn't after seeing similar reviews of other buyers receiving utter garbage and claims denied.
Fortunately, we have professional grade equipment to fix everything with light or heavy scratches. However, the broken or empty cases were a complete loss. We also experienced a similar situation with several computer components. We purchased a lot of items described as "Returns" with about 5 of 40 items stating "heavy use, missing accessories". We figured 88% of the lot would be in complete, fully operational condition. Well once more, surprise surprise, 83% of the lot was missing accessories or operating components, which weren't stated in the manifest. We figured we should report it but never did as well.
We had all the necessary components on hand to fix or complete the units. If we did complain about the product the entire purchase amount would be locked in limbo and we wouldn't be able to do anything with the assets until it is resolved. This is in their TOS.
Lastly, I would like to add, I am not a person who likes reviewing anything (not even a purchase from an online store). The fact that I sat down for a few hours to write this entire review means I want to save some of you guys some headaches or frustration when dealing with this company. Instead look towards B stock solutions or Genco MKPL, both of which are far superior. For smaller sellers, these may not work for you as these are primarily LTL or FTL loads only, maybe on rare occasion a small package lot.
WASHINGTON, DISTRICT OF COLUMBIA -- My advice to anyone who's thinking of selling with this company or buying from other sellers on this site is, "Don't." All their terms and conditions only protects them and not the seller nor the buyer. These are some of the reasons why Mr. ** (CEO/Chairman) is running a modern day scam and backed by the greatest lawyers in town.
I kindly pleaded with her that I had lost everything and that my finances were in jeopardy because of these excessive fees and asked her to reduce these charge. She coldly said that I am only a small seller and there are bigger sellers on their site and that they used to charge $100 in commission and $30 is a promotion (Is that sensible, especially when bidding starts at $100 and it is likely that the highest bid is $100?) Does she seriously mean that a seller will then pay them (Liquidation.com) $100 commission for selling their gods for $100?.
A seller will then send all his/her products out in order to fulfill his obligation or liquidation.com will charge him double for not sending the products to the buyer? This is pure Scam. $30 for $100 transaction is extremely unreasonable and unheard of.
Sellers are not protected: If a buyer wins a bid and does not pay, Liquidation.com charges the buyer's credit card and their company gets paid but the seller is left with the goods and no compensation. Unlike eBay who tries to protect the buyer and seller and ensure that the seller gets paid.
Sellers are not Protected again: If a buyer complains that a product is defective, Liquidation.com will withhold the seller's money (At least a 100 dollars). Just imagine. I sent a lot of 500 cosmetics to a customer who files a complaint that 17 were broken. He won the lot for $110. Can you imagine that they withheld $100 of my money? What about my 500 pieces of makeup?
Buyer is not protected: If a buyer complains that the products they received is defective, Liquidation.com will find every way to deny the buyer's claim.
Unfair contract: These people always get paid no matter what. The seller and buyers are mere "tools" to make liquidation.com money.
The so called Director ** (Sales) is a cold blooded woman who does not care about anyone as long as she is getting paid.
7 Have you ever heard of a legitimate company who refuses to reveal their director's surname or email address because it is against their policy? Well this company does. I asked for ** last name so I could email her but the associate says it is against their policy (Please do not tell me this is for safety reasons) It is just a scam.
Later that week, the buyer finally paid and this company, after telling me to sell my items somewhere else, had the audacity to say they will charge me fees for not sending the items to the buyer. Are they kidding me? Two buyers cancelled 2 transactions that they had won. ** sends me an email saying the transactions have been cancelled and that was that. I asked her whether the buyer will be made to pay.
Her answer was that the buyer will be charged for not paying and liquidation.com will be compensated. What about me, who might have reserved this item for this buyer and maybe opted from selling to someone else with the hope that this buyer would pay? Sellers are left with their goods and liquidation.com, who does not have any investment in these goods, is paid again.
BEWARE. I HAVE LOST EVERYTHING BUT THIS COMPANY CONTINUES TO SCAM THE PUBLIC. I hope that their CEO ** (CEO/Chairman) will someday pay for running such a MEGA scam and the authority will take consumers complaints more seriously. To validate my complaints, simply google liquidation.com complaints and reviews and you will be stunned by how many people have been cheated on and wiped out by them.
The items were delivered Friday the 27Th of February, 2009. I disputed the transaction on the 28Th of February, 2009. I sent documentation and photos. My dispute was received, reviewed and honored. I received that conformation, and was told to send dresses back with return labels. Email conformation below. I requested return labels as they were not sent to me, I then received an email asking if I wanted the seller to send additional dresses as replacement for defective ones. I replied "no thank you, I would return the dresses." Emails below. All communication from liquidation.com stopped at that point.
I have sent at least 20 emails, I have read receipts but no response. I called liquidation.com only to get a message machine. I left message and have not received a call back. I am left with no other recourse but to file a dispute of transaction with my credit card company. I decided to post this in the event that it would divert any unknowing buyer from being scammed as I was. Read carefully!
First, I only received 116 of the 121 dresses stated for receipt in auction. I do not know which I did not receive since it was not stated as to how many of each there were. Second there are black spots on some of the dresses and flower attachments, as shown in photos. 1 has a tear of the zipper seam, 1 is coming apart at collar line of ornamentation, and 9 of the 10 dresses with flower ornamentation are smashed beyond repair. The pic to show flower ornamentation in the auction does not represent what was sent.
Clearly the boxes were over packed for shipment. I don't know if the flowers were as I received them because of over stuffing the boxes or if they were are sent in this condition, but they are not resalable. I am not sure whether this is standard for this company, but all of the wholesale orders that I have received up to this point have been absolutely great. I also need to state that I thought that I was going to receive good quality dresses, these are not to say the least. I have disputed this transaction through PayPal until we can get this resolved. Thank you. I sent 23 photos along with this email. I received the 2 email responses below.
WASHINGTON, DISTRICT OF COLUMBIA -- Beware selling on this site. I sold product on this site. When a month had gone by and I still had not received my payment, I contacted them. Sales representative Zachary ** informed me that all my profit from the sale had been used to pay fees I was unaware of. In fact, Mr. ** claimed I owed them additional fees. Fees they never mentioned UNTIL I asked about my missing payment. And so their customer has my product, Liquidation.com has the money, but I received nothing. When asked, Mr.** did not deny this was standard business practice.
WHERE EVER, IOWA -- Beware of everything you see on this site. When they post Returns or stock pulls, they may be salvage items. We have received large orders of items that were grossly misrepresented by Liquidation.com. All items were only pieces and parts removed from them, in no way could have been returns. Liquidation.com refused to rectify the situation. On other orders half of the items were missing from the orders and they only offer to reimburse small amounts of the orders. Very shaky company policies.
Don't Bid or Buy any Computers Laptops Auction. SHILL BIDDING. There is a Buyer ID **, this guy from SELLER. They use their ID to bid on every single Computer/Laptops auction with Price almost same as Retail Price. Here are 3 Sellers. You Should Stay Away from their Computers Laptops Auction with SHILL BIDDING.
PLAINFIELD, MISSOURI -- Well, where do I start? I bought about 8 lots on liquidation.com over a 2 month period. Of those 8, 3 were more or less in the condition expected, 2 were total junk, and the other 3 somewhere in the middle. What you think you're buying is most of the time not what you will get. When you buy returns which have been inspected and graded, they are still mostly junk. Missing and broken parts to them still seem to be in good condition. The difference between buying salvage and returns is minimal. If you try to dispute what you received, it's almost impossible to win. I won a lot of 10 items out of which 8 were obviously in salvage condition.
Since the lot was described as returns and on the inspection report all item were marked as in function condition, I decided to dispute it. I send pictures in and wrote them a long description what the problem is. About 5 days later my dispute was denied without explanation. When I called them I was basically told to blow off. The company which sells 90% of consumer electronics is called techexess. The rumor is that they are owned by liquidation.com. That was the company which I filed the dispute with. So you can't really win.
You can reasonable expect that in any lot about 20-30% of the items won't be in working condition. But when they tell you that it has been tested and works while the truth is that it was impossible for it to have worked, it's fraud. So can you make money on liquidation.com?
Well, yes and no. If you know how to fix what you're buying and have spare parts, then yes. Otherwise, no. Regardless what you buy, most items need to be fixed one way or another. You also need to pick the items up in person. Their shipping charges are minimum of $40 so if you buy let's say a TV you could easily pay 300% of the items price on shipping. Generally I would discourage you all from using them. It's too much risk with little reward. Every single lot you Win will cause you stress because most of the time it will arrive in worst condition then you expect. Hope it helps.
I have been purchasing from this company for more than a year and have purchased many items (probably into the thousands of dollars at this point). In the last several months I am sorry to say I have seen a dramatic decline in service and it doesn't seem to be getting any better. They advertise delivery within 5-7 days. Orders that used to take no more than 48 hours to ship now take a week or more. Often then don't ship at all. One of my orders was cancelled after more than half a month of my trying to find out why it wasn't shipping and I was told there was "a quality or quantity control issue," as though they didn't know which one.
Apparently there wasn't either, as they are still selling the identical item on the auction site. That wasn't the only order I've had problems with shipping, just the most drastic. Stupidly, I decided to give them one last try and placed an order for one item four days ago. Now I'm still waiting for that item to ship -- more aggravation! I've completely lost confidence in this company and don't think I'll be ordering again.
At this point, I can't recommend them at all. It's too bad because their items are nice, for the most part (a few clunkers but mostly good things) and they have good prices, but virtually nonexistent customer service. There are excessively long wait times to reach customer service and when one finally does get through, the assistance is ineffective at best. This company has gone downhill and they don't seem to give a whit about their customers.
AUSTIN, TEXAS -- For the past 15 months, myself and adult daughter have purchased numerous pieces from live auction and their online site and out of collectively more than twenty purchases we have been delighted more than 95%of the time. Three pcs. had slight problems, two we simply corrected ourselves with good outcome; the other, although over 30 days from purchase I am sure they would correct the problem, I decided to keep and correct myself later. Without a doubt our purchases of even one of the rings or necklaces or stainless or platinum over sterling would have cost at least 8 times what we paid.
They are not perfect, but as satisfied customer I know I save 90% more than I spend. I have done my due diligence. Advice: There are several numbers, I would make sure to get the rep's name and follow their instructions and make reference of time, and date of conversation. Also follow labeling exactly as they ask. Although I didn't send my products back by choice, they certainly explained exactly how to when I called to chew a little. Worth it!