Liquidation.com

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A Giant Scam - Customer Service Is A Joke
Posted by on
Rating: 1/51
RIVERSIDE, CALIFORNIA -- This company is a sham! They employ tactics to benefit their bottom line, regardless of their actual policies. For example on this, we made several purchases for a wide variety of items (computers, TVs, gaming, etc.). All auctions/lots were selling from the same location (IL), but end times varied. First auction ended so checked the total as well as the remaining time on the other auctions. Several hours later another auction ended. To ensure the items could be grouped together for a single shipment an email was sent to Liquidation. What a surprise there was no reply.

Contacted them by phone the following day to arrange a single shipment. They transferred the call back and forth with no connection to a knowledgeable representative or one capable of handling the request. At the end of the day after some point in the transfers the line was cut. It wasn't my end hanging up or a loss of signal. Did they just get tired of having the call on hold? Sometime later in that day a reply email from Liquidation was received about the consolidated shipping. It stated to send them the IDs to each auction that was shipping from the same location. They would consolidate and send an updated invoice for the total.

At this point 3 auctions had closed and was pending a 4th. We were at business day #2 and was awaiting the updated invoice total. At around 4PM PST (so 7PM EST) that same day another email came in stating "transaction ##### has been closed for non payment and penalty has been assessed". This was a huge surprise as in the past it took close to 5 Business days to actually have an auction closed for non-payment. (Yes I am aware that their policy states 2 business days but what was the point of contacting them to consolidate?) Did they figure they generate more income by not consolidating and charging an arm and leg on shipping for each transaction? After the first transaction was closed they stated in order to remain an active member payment on the total must be made for the closed transaction. This was ridiculous since adding the penalty the transaction would have been completely worthless and there wouldn't be any profit left over. From this point, it all went downhill and we just left all the other transactions go in the hole as well since the account was already suspended. If I recall correctly, with penalty fees, the total exceeded $9,000.

Prior to this incident there was a similar incident resulting from their lack of CS for processing "tax exemption" status. This time around it was for 2 transactions. The first had just ended and figured should contact them to get the tax waived since it was intended for resale. They provided specific instruction to fax over a certificate of resale with a coversheet showing the account user name. A day later they were contacted to check on the status. Much to my surprise, they had no information on the process. They said they didn't have anything even though I had a fax receipt stating the transmission was completed successfully. The CS representative was told it was just faxed over a day ago and asked if there was any alternative to faxing. They provided an email and said to include the user name. Several hours later email was sent with this information. 2 days later after checking the invoice to see if tax had been waived we contacted Liquidation once more. They once again said they didn't have anything on file. The same info was then emailed once again. The only communication regarding this with any relevant or important information stated, "Please allow (2) business days for this process to complete. Any transaction(s)/invoice(s) that are awaiting will be adjusted once our finance department has approved and uploaded your paperwork."

Before any readers comment "maybe your info wasn't legit". Know that the address is an actual Registered business with the city, state, and county. All paperwork is 100% legit and we operate in several business fields that allow us to acquire a variety of NEW products from electronics, industrial construction supply, Industrial AC supply, automotive equipment, and home/business electrical equipment.

Well after waiting sometime for the third attempt to be approved an email came that the transaction had been cancelled and penalty assessed. Payment on transaction #2 was then submitted. The next day an email came in stating that Liquidation extended a 1 time courtesy and removed the suspension and waived the cancellation and closed transaction fee.

To this day I wonder what are they doing in the office since they couldn't approve a simple tax exemption on a single company. It takes about 5 minutes to verify a state issued permit and the address if needed could also be done in 5 or less. Do they have their fax machines setup over a trash can to dump it out as soon as it prints? Do they have someone receiving all emails and hitting delete to them? Makes me wonder how do they handle an individuals personal (Sensitive) information.

The last occurrence, which occurred before the suspension and after the tax issue (Paragraphs #1 & #2), was about a product quality problem. The first example was on some disc media (CDs, DVDs, Blu-rays, video games, etc.). The lot was marked as returns and several items stated "light use". Our expectations of something like this are fairly good looking discs with the off chance of a bad apple in the batch. Well, surprise surprise, about 50% of the lot was bad, heavy deep scratches, broken or cracked discs, and completely empty cases. We thought about filing a complaint but didn't after seeing similar reviews of other buyers receiving utter garbage and claims denied. Fortunately, we have professional grade equipment to fix everything with light or heavy scratches. However, the broken or empty cases were a complete loss.

We also experienced a similar situation with several computer components. We purchased a lot of items described as "Returns" with about 5 of 40 items stating "heavy use, missing accessories". We figured 88% of the lot would be in complete, fully operational condition. Well once more, surprise surprise, 83% of the lot was missing accessories or operating components, which weren't stated in the manifest. We figured we should report it but never did as well. We had all the necessary components on hand to fix or complete the units. If we did complain about the product the entire purchase amount would be locked in limbo and we wouldn't be able to do anything with the assets until it is resolved. This is in their TOS.

Lastly, I would like to add, I am not a person who likes reviewing anything (not even a purchase from an online store). The fact that I sat down for a few hours to write this entire review means I want to save some of you guys some headaches or frustration when dealing with this company. Instead look towards B stock solutions or Genco MKPL, both of which are far superior. For smaller sellers, these may not work for you as these are primarily LTL or FTL loads only, maybe on rare occasion a small package lot.
     
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Miller on 03/24/2014:
Worst online company ever. Customer service sucks! No one wants to help you. Bunch of scammers! Never again
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Don't Buy From This Company
Posted by on
Don't Bid or Buy any Computers Laptops Auction. SHILL BIDDING.

There is a Buyer ID p*********6, this guy from SELLER. They use their ID to bid on every single Computer/Laptops auction with Price almost same as Retail Price
Here are 3 Sellers. You Should Stay Away from their Computers Laptops Auction with SHILL BIDDING.

* OnlineReturns
* ProductCareReturns
* techexcess
     
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Auction scams run rampant
Posted by on
Liquidation com is a greed driven, profiteering operation willfully conducting illicit activities that are aimed at defrauding consumers and people as a whole, selling misrepresented and non-verified nor verifiable merchandise, as well as assisting in internet scams, flagrant fund misappropriation, and deceitful auction tampering and fixing, all the while protecting itself through capricious legalities afforded by them and only to them that the public at large can be held to by virtue of doing business with them.

What does this statement mean? Answers follow.

Based on two marginal transactions, and about three bad ones with Liquidation com, the following hypothesis’ can be made.

First, although some of the merchants on Liquidation com are well intended and honest folks, not all are. Liquidation com is run by greed. Because of this, one can conclude that Liquidation com likes money a lot. From this it is easy to say that Liquidation com believes any vendor is a good vendor. This is the probable cause that Liquidation com is also in the business of aiding, promoting, selling a web porthole to, and profiting from a varied lot of professional scam artists and cons.

Why say this? The following are true stories.

Reason 1) A person bought $10,000.00 of merchandise coupons from a vendor named Bison. Bison sells gift certificates and vacation certificates on Liquidation com for redemption on various web sites that have all kinds of great stuff...or so it says. The person went to the sites before bidding and was initially impressed. All the merchandise shown seemed pretty good, but there was no mention of shipping prices. All efforts to get to any page that listed the shipping charges failed. It turned out that a consumer had to have a code to get into the site to buy anything, the same codes being sold on Liquidation com, and that shipping was only available inside the site. The person thought that weight is weight and shipping has never been too exorbitant on the web. The shipping could be overcome by the expected savings of the face value of the coupons and therefore it would still be a good deal. The site was very professional and seemed legitimate. The decision was made to go for it. Upon purchasing the coupons for about 22.5% of the face value the certificate numbers were transferred electronically in a spreadsheet.

Upon receipt the person immediately started to look into the site for an initial purchase. It was going to be a little surprise for a favorite little girl. But when the merchandise page of the site was reached, the person realized that all the merchandise was crap, not what had been seen on the front page of the site. All of it was off brand bull s#it. So the person figured getting something for the little girl would still be a little bit fun. A trinket was settled on for purchase and check out was requested. The shipping page appeared right away. It was here that the ruse was found. The shipping was not based on weight or distance. It was based on the amount spent from the coupon. The prices were hugely inflated and easily would cost more than they would at the store. On top of that the shipping was almost $.34 per dollar.

The scam works like this: The coupons were a farce. A purchaser buys them at Liquidation com, supposedly at liquidation prices in an effort to get into the coupon site. However, if a purchase is made on the site, the purchase would cost nothing because it was free from the coupon, but the prices were so inflated for the poor quality knock-off merchandise that it would cause the shipping to be exorbitant. The merchandise many times had no brand name at all. The bottom line is that the merchandise offered was of lower quality, and would rarely, if ever, be purchased by an individual with any appreciation for quality. For mathematics sake: a bag worth $15.00 retail would be listed for $100.00 on the site. The shipping would then be $34.00. The coupon costs $10.00, the shipping is $34.00, and the bag is worth $15.00. Total = $44.00 for a $15.00 bag. These quandaries lead to nothing being purchased; not even as a gift (who wants to give a gift that makes them look bad or cheap). The coupons that were bought on Liquidation com are worthless trash to the consumer, but solid gold to Liquidation com, and Bison. The end result is that the consumer went to Liquidation com and bought NOTHING with hard earned dollars (perhaps Liquidation com has a vested interest in Myfreegifts dot com).

Either way, Bison gets their money, Liquidation com gets their cut. And Bison is free to do it again and again (and they are doing it right now). They are welcome to do whatever they want as long as Liquidation com gets their blood money. They are a good vendor by Liquidation com parameters. Liquidation com happily gives Bison the portal to defraud consumers while taking some off the top. Did they look into the complaint that was filed? It seems doubtful. They never responded to it. Do they have ethics? It is doubtful also.

Another situation, Reason 2) A a load of new flashlights that were bought to give out as stocking stuffers or Chanukah gifts to the person’s clients, their clients kids, whatever. They were not big or expensive, but it was PC enough, and utilitarian to boot. The items were ordered and were to be delivered well before the holidays. Liquidation was in charge of delivery so after about four weeks with no delivery they were called to ask what the hold up was. They said that it was the vendor who had not sent them, and that they had no responsibility for the vendor’s actions. They had the audacity to say this even though their own website had Liquidation listed as in charge of the delivery. Later that day the status of the order changed from pending to cancelled. Again, they were asked why. They said that the vendor had cancelled the transaction. Be aware here that the transaction was with Liquidation, and the delivery was their job. The credit card had Liquidity, their parent company, as the funds recipient. Liquidation com did mention that the vendor would be charged a penalty for the problem, but that the penalty was for Liquidation com’s trouble, not the consumer’s. After waiting for over 45 days with no refund neither posted nor received, Liquidation com was called again and asked what the holdup was. They said they would look into it. Finally, 20 days after the call, a refund was received. The chances of the refund coming voluntarily from Liquidation com are very, very slim.

One last example is this: Reason 3) A person bid about $500, won and paid for 3 large toolboxes and went to the warehouse for pickup. The merchandise was on a pallet and wrapped in plastic. After inspection of the sealed boxes, there was no evidence of damage and the stickers on them showed exactly what had been paid for. So they were taken away to be assembled. But after opening them up where they were to be assembled, it was revealed that what the stickers represented on the outside of the box was NOT what was on the inside of the box. There were three half toolboxes... essentially worthless. Liquidation com refused to even discuss the three different ways that were suggested that could have made the transaction a fair and equitable deal. What was offered was 1) to bring them back (75 miles one way) and take a full reimbursement, 2) to take a 50% discount from what had been paid, or 3) to pick up the other half of the toolboxes. It took over a week to get any response. Giving them the some credit, it was assumed that they were in the business of merchandise and that they were being neither irresponsible nor negligent on purpose.

It turns out that they were doing it on purpose.

A few points:

Bison is selling crap on their own website, but their partnership with Liquidation com is where the real insidiousness takes place. There is no liquidation of any sort with their scheme. Sending a spreadsheet of bogus coupons is hardly a liquidation sale and even though Liquidation com was posted as the shipper, they never even laid eyes on a single code. Bison people are Bull s#it artists; a willfully deceptive merchant/vendor who needs Liquidation com for their primary source of predatory income. Liquidation not only lets this organization do their nasty style of deception, they encourage it and make money from it. Liquidation com is an accomplice to their illicit activities.

Liquidation com takes no responsibility for the actions of their vendors, and couldn't care less about the wounded consumer to the point of profiting from the consumers problems. If any part of their website procedures can not be trusted, then no parts of their website information can be trusted. They claimed that the problem of delivery was not there’s, yet the delivery was posted on their website as their responsibility. Then they took money from the vendor as if they had suffered some sort of loss. The consumer suffered the loss; Liquidation profited. Just like Bison, Liquidation com wins either way…so why should they care?

Liquidation com does NOT under any circumstances care about the authenticity, validity, nor quality of what they sell. They check on nothing that the vendors state when the vendors wares come thought Liquidation com’s doors (or the toolboxes would have been red flagged). It is a safe to hypothesize that they act this way simply because the vendors are their income. They will sell anything to anyone regardless of the consequences that such sales may have. Although they may be a hub for many good merchants, they are also a hub for any criminals who may want to sell whatever from where ever, scams or other questionable activities, as long as Liquidation gets their cut. Liquidation com is aware of this. They willfully ignore it, do nothing about curbing it and are therefore a real and true participant in it.

To this point, the meaning of the first part of the original thesis statement has been addressed (i.e.: “Liquidation com is a greed driven, profiteering operation willfully conducting illicit activities that are aimed at defrauding consumers and people as a whole, selling misrepresented and non-verified nor verifiable merchandise, as well as assisting in internet scams, flagrant embezzlement, and deceitful auction tampering and fixing,”). But what about the “all the while protecting itself through capricious legalities afforded by them and only to them that the public at large can be held to by virtue of doing business with them” part?

By doing business with liquidation, a buyer is agreeing to whatever rules Liquidation com may want to enforce, or not enforce. There seems to be no set code. They entice a potential buyer with a seemingly good deal. This is obvious because the merchandise for sale can be seen and deemed interesting by a potential buyer (victim) prior to signing any agreements. After enticement, Liquidation com forces the buyer to sign an agreement to their one-sided rules. It must be done prior to bidding. After the buyer signs all rights to any fair and equitable solutions to any potential problems, Liquidation com wastes no time in doing whatever they want. That is why they can sell anything without even knowing that what the label represents on a box is not what is in a certain box; why they receive the money from the vendor who wrongs a consumer, and not the consumer who was wronged; why they can demand that payment within 72 hours post auction, but can wait 60 days to return a refund with no fees, interest or penalties; can wait to see if the consumer will keep track and remind Liquidation com to reimburse; why they can let anyone sell anything to anybody and maintain plausible deniability of what was sold to whom.(It would not be a surprise to find that they had shill bidders to raise the price of an item. Though this may be neither proven, nor provable, it would be wise to be concerned of such actions based on their history and the ilk of some of the vendors they invite to partner with them)

The stories in this post are 100% true. The conclusions may differ from your own.

It is the opinion of the writer, and those who shared their stories that:

Liquidation com and their parent company, Liquidities Inc., are the embodiment of greed in business, the epitome of apathy and abuse to the consumer, the accomplice of the criminals they partner with, and an excremental mire upon the country they prey in.
     
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FoggyOne on 02/12/2008:
A little long but interesting. However, I would smell a scam when I could purchase "the coupons for about 22.5% of the face value". Nobody is going to give away free money.

"Liquidation com does NOT under any circumstances care about the authenticity, validity, nor quality of what they sell." Sounds like newspaper ads - a newspaper has no liability for false advertising in their classified ads.

Regardless of my comments they certainly sound shady in their dealings.
Anonymous on 02/12/2008:
Crewcalls, you have discovered one of the hottest scams on the Internet right now. You can find lots of these types of sites these days. FREE ladies ring! Pay only S&H! You end up paying $14.95 in S&H fee's for a ring that costs about $3.00 wholesale. It's not illegal but yes it is a scam. You will find no free lunch with any of these types of operations. Very good post and info, thanks.
liquidation.com_is_a_ripoff on 02/10/2011:
Liquidation.com should be liquidated and the management prosecuted.
Andrew Swanson on 10/09/2013:
I wasn't happy with the total surprise of the premium and high shipping, I found a site with the same exact lot and shipping was much better and no premium 100dollarlots.com and if you search the titles in the liquidation.com site you may be able to find the other suppliers directly.
Sean M on 01/26/2014:
I would have to disagree with the comments about Liquidation not being a legitimate company. I call it the eBay for large lots. Is eBay responsible if a seller screws you over? No. I worked for a Big 4 accounting firm and they were our client. They get government merchandize and large commercial equipment, so you know they are legitimate.

Look at the manifests and auction information and the fees will be obvious.

I am not saying the fees aren't expensive, I'm just saying Liquidation is 100% legitimate company.

I am going to try $100 lots also. Different market and likely they are newer to the game. Its like comparing eBay to Quibids or one of the other sites that are trying to compete with the market leader.

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Modern Day Scam-Avoid them
Posted by on
WASHINGTON, DISTRICT OF COLUMBIA -- My advise to anyone who's thinking of selling with this company or buying from other sellers on this site is, "Don't." All their terms and conditions only protects them and not the seller nor the buyer. These are some of the reasons why Mr [snip - no names please] (CEO/Chairman) is running a modern day scam and backed by the greatest lawyers in town.

1.Sellers items are listed as $100,the minimum bid. I listed 1000 cosmetics pieces and the highest bid was $100. They charged me $30 in commission for selling on their site. Is that fair to a seller who does all the work and has invested every penny in these goods. I sold 24 lots of items averaging $100 a lot, without understanding their commission structure and got burned. I initially thought I would be charged 15% commission but they charged me $750 in one month. Isn't this a fraud to you? I called their so called sales Director [snip], who took 2 days to return my calls even though she was in the office. I kindly pleaded with her that I had lost everything and that my finances were in jeorpady because of these excessive fees and asked her to reduce these charge. She coldly said that I am only a small seller and there are bigger sellers on their site and that they used to charge $100 in commission and $30 is a promotion (Is that sensible, especially when bidding starts at $100 and it is likely that the highest bid is $100) Does she seriously mean that a seller will then pay them (Liquidation.com) $100 commission for selling their gods for $100?. A seller will then send all his/her products out in order to fulfill his obligation or liquidation.com will charge him double for not sending the products to the buyer? This is pure Scam. $30 for $100 transaction is extremely unreasonable and unheard of.

2. Sellers are not protected: If a buyer wins a bid and does not pay, Liquidation.com charges the buyer's credit card and their company gets paid but the seller is left with the goods and no compensation. Unlike eBay who tries to protect the buyer and seller and ensure that the seller gets paid.

3.Sellers are not Protected again: If a buyer complains that a product is defective, Liquidation.com will withhold the seller's money (At least a 100 dollars). Just imagine. I sent a lot of 500 cosmetics to a customer who files a complaint that 17 were broken. He won the lot for $110. Can you imagine that they withheld $100 of my money. What about my 500 pieces of makeup.

4. Buyer is not protected: If a buyer complains that the products they received is defective, Liquidation.com will find everyway to deny the buyer's claim.

5. Unfair contract: These people always get paid no matter what. The seller and buyers are mere "tools" to make liquidation.com money.

6. The so called Director [snip] (Sales) is a cold blooded woman who does not care about anyone as long as she is getting paid.

7 Have you ever heard of a legitimate company who refuses to reveal their director's surname or email address because it is against their policy? Well this company does. I asked for [snip] last name so I could email her but the associate says it is against their policy ( Please do not tell me this is for safety reasons) It is just a scam.

8. Lies, fees fees, more fees: I spoke to my account manager, [snip] about two customers who had taken a little too long to pay for their won auctions. Her chicky advise to me was that I should sell my items somewhere else and that if there were no bidders on my items, I would have sold my items somewhere else anyway so, according to her, why should a customer's refusal to pay be a big deal to me. I went ahead and heed to her advise and sold my items somewhere else. Later that week, the buyer finally paid and this company, after telling me to sell my items somewhere else, had the odasity to say they will charge me fees for not sending the items to the buyer. Are they kidding me? Two buyers cancelled 2 transactions that they had won. Danielle sends me an email saying the transactions have been cancelled and that was that. I asked her whether the buyer will be made to pay. Her answer was that the buyer will be charged for not paying and liquidation.com will be compensated. What about me, who might have reserved this item for this buyer and maybe opted from selling to someone else with the hope that this buyer would pay? Sellers are left with their goods and liquidation.com, who does not have any investment in these goods, is paid again.

BEWARE. I HAVE LOST EVERYTHING BUT THIS COMPANY CONTINUES TO SCAM THE PUBLIC

I hope that their CEO [snip] (CEO/Chairman) will someday pay for running such a MEGA scam and the authority will take consumers complaints more seriously.


To validate my complaints, simply google liquidation.com complaints and reviews and you will be stunned by how many people have been cheated on and wiped out by them.
     
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raven2010 on 08/28/2010:
http://www.liquidation.com/c/terms.html
Karen on 05/06/2013:
Thank you for your comments I was just about to become a seller until I read this. I will not become one now...thanks for you guys being honest about this company...
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Liquidation.com.~ Complaint~ BUYER BEWARE... Samples Pics For Dispute
Posted by on
The items were delivered Friday the 27Th of February, 2009. I disputed the transaction on the 28Th of February, 2009. I sent documentation and photos. My dispute was received, reviewed and honored. I received that conformation, and was told to send dresses back with return labels. Email conformation below. I requested return labels as they were not sent to me, I then received an email asking if I wanted the seller to send additional dresses as replacement for defective ones, I replied no thank you, I would return the dresses. Emails below. All communication from liquidation.com stopped at that point, I have sent at least 20 emails, I have read receipts but no response. I called liquidation.com only to get a message machine. I left message and have not received a call back. I am left with no other recourse but to file a dispute of transaction with my credit card company. I decided to post this in the event that it would divert any unknowing buyer from being scammed as I was~ Read carefully!


From: Paula~
To: disputephotos@liquidation.com
Cc: peckstine@gmail.com
Sent: Saturday, February 28, 2009 6:33 PM
Subject: SAMPLES PICS FOR DISPUTE TRANSACTION # 1491923

First, I only received 116 of the 121 dresses stated for receipt in auction, I do not know which I did not receive since it was not stated as to how many of each there were. Second there are black spots on some of the dresses and flower attachments, as shown in photos, 1 has a tear of the zipper seam, 1 is coming apart at collar line of ornamentation, and 9 of the 10 dresses with flower ornamentation are smashed beyond repair, the pic to show flower ornamentation in the auction does not represent what was sent. Clearly the boxes were over packed for shipment, I don't know if the flowers were as I received them because of over stuffing the boxes or if they were are sent in this condition, but they are not resalable. I am not sure weather this is standard for this company, but all of the wholesale orders that I have received up to this point have been absolutely great. I also need to state that I thought that I was going to receive good quality dresses, these are not to say the least. I have disputed this transaction through PayPal until we can get this resolved. Thank you.

Paula Eckstine

I sent 23 photos along with this email. I received the 2 email responses below.

Buyer Relations
via RT to peckstine@gmail.com
Mar 2

-- Yes, we received the photos for the dispute, and the dispute has
been honored. please return the units back using the labels that we sent.

Thank You,
Buyer Relations

paula eckstine to disputes
show details Mar 2 (4 days ago) Reply

Hi, thank you for the quick response. I did not receive return labels with this shipment, please advise.

via RT to peckstine@gmail.com
Mar 2

-- I'm so sorry for the confusion, we are not ready to return the units
yet. The seller states that he Seller is willing send 24 dresses to
compensate for the 10 dresses with issues. 1491923 Any styles and sizes
4 to 6x (Sizes) 7 to 14 (Sizes). Would you like to receive the dresses?
Please let us know.

Thank You,
Buyer Relations

Paula~ to disputephotos
show details Mar 2 (4 days ago) Reply

No thank you, I will return the dresses, I do not want to receive anything else from this seller. I already have everything packed for shipment. Thank you~

Paula Eckstine

Read: SAMPLES PICS FOR DISPUTE TRANSACTION # 1491923Reply Derek Birt

Buyer Beware~

     
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pariahlabel on 07/27/2009:
So were you ever refunded your money?
nanae on 08/01/2009:
I filed complaints and on as many sites as My3cents.com that I could find, as well as with the BBB. I received a letter from the BBB saying that they were investigating my complaint, at about the same time I received an email from liquidation (below. I called, they said that after re evaluating my dispute they had decided to honor it and give me a full refund. I cannot stress enough about keeping all documentation, emails and the detailed information in a folder your computer, because as soon as I filed a dispute of transaction liquidation.com closed my account. If I hadn't saved all information about the auction it would have been quite difficult.
Paula~

[LIQUIDATION #485130] {SCAM?}

-- Please contact the buyer relations department M-F 8-5 pm Central time
so we can better assist you at 1-800-498-1909.

Thank you,

Buyer Relations Department
Liquidation.com
Eloise on 08/01/2009:
So the dresses were not returned? The review was a bit unclear.
nanae on 08/01/2009:
I hope this is a little easier to understand.

I filed a complaint here on My3cents.com, and any other avenue I could find. I also filed a complaint with the BBB. I received a letter from the BBB saying that they were investigating my complaint. After all complaints were filed I received an email from liquidation (below) asking me to call them. I called, they said that after re- evaluating my dispute they had decided to honor the dispute. I did receive a full refund. I cannot stress enough about how important it is to keep all documentation, emails, and the detailed information about the auction you are bidding on in a folder on your computer, because as soon as I filed a dispute of transaction liquidation.com closed my account. If I hadn't saved all information about the auction it would have been quite difficult to get a refund.

Paula~

[LIQUIDATION #485130] {SCAM?}

-- Please contact the buyer relations department M-F 8-5
so we can better assist you at 1-800-498-1909.

Thank you,

Buyer Relations Department
Liquidation.com

PepperElf on 08/01/2009:
complaining with the BBB won't do anything. The BBB has NO legal authority to do anything.

Basically... they're just a giant version of M3C or PFB - just older and bigger. But still with no authority to make the company do anything.

the MOST they can do will be to
1) help pay for a lawyer for the case
2) withdraw accreditation (if the company in question even has it in the first place).

and with #2 ... that doesn't hurt a company. Major companies have lost accreditation and went along quite nicely without losing business.
Soaring Consumer on 08/01/2009:
PepperElf, the OP has a refund now, so apparently it did help. Good job Paula.
nanae on 08/01/2009:
Thank you. The response or reply from liquidation.com that I received asking me to call them was in response to one of the complaints I posted warning other consumers about how they are doing business. I believe that sites like this one really empower us as consumers, so in the future for all of use consumers please share your experiences good or bad, so that we know who to, and not to do business with.

Paula~
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StarStarEmpty StarEmpty StarEmpty Star
Its a Scam!!
Posted by on
Rating: 2/51
PLAINFIELD, MISSOURI -- Well, where do I start?
I bought about 8 lots on liquidation.com over a 2 month period. Of those 8, 3 were more or less in the condition expected, 2 were total junk, and the other 3 somewhere in the middle. What you think your buying is most of the time not what you will get. When you buy returns which have been inspected and graded, they are still mostly junk. Missing and broken parts to them still seem to be in good condition. The difference between buying salvage and returns is minimal. If you try to dispute what you received, its almost impossible to win. I won a lot of 10 items out of which 8 were obviously in salvage condition. Since the lot was described as returns and on the inspection report all item were marked as in function condition, I decided to dispute it. I send pictures in and wrote them a long description what the problem is. About 5 days later my dispute was denied without explanation. When I called them I was basically told to blow off. The company which sells 90% of consumer electronics is called techexess. The rumor is that they are owned by liqudation.com. That was the company which I filed the dispute with. So you can't really win. You can reasonable expect that in any lot about 20-30% of the items won't be in working condition. But when they tell you that it has been tested and works while the truth is that it was impossible for it to have worked, its fraud.

So can you make money on liquidation.com?
Well, yes and no. If you know how to fix what your buying and have spare parts, then yes. Otherwise, no. Regardless what you buy, most items need to be fixed one way or another. You also need to to pick the items up in person. Their shipping charges are minimum of $40 so if you buy lets say a TV you could easily pay 300% of the items price on shipping.

Generally I would discourage you all from using them. Its too much risk with little reward. Every single lot you Win will cause you stress because most of the time it will arrive in worst condition then you expect.

Hope it helps,

F.O.
     
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Old Timer on 10/13/2013:
I have heard nothing but bad reviews about Liquidation.com. Have never used them so I can only go by what I have seen and read. What I do find odd is they have a A rating with the BBB, while having 207 complaints, less than half were resolved.

Just goes to show, if you want to pay the BBB enough you can buy your A rating.
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Shipping and Customer Service Problems
Posted by on
Rating: 1/51
I have been purchasing from this company for more than a year and have purchased many items (probably into the thousands of dollars at this point). In the last several months I am sorry to say I have seen a dramatic decline in service and it doesn't seem to be getting any better. They advertise delivery within 5-7 days. Orders that used to take no more than 48 hours to ship now take a week or more. Often then don't ship at all. One of my orders was cancelled after more than half a month of my trying to find out why it wasn't shipping and I was told there was "a quality or quantity control issue," as though they didn't know which one. Apparently there wasn't either, as they are still selling the identical item on the auction site. That wasn't the only order I've had problems with shipping, just the most drastic. Stupidly, I decided to give them one last try and placed an order for one item four days ago. Now I'm still waiting for that item to ship -- more aggravation! I've completely lost confidence in this company and don't think I'll be ordering again. At this point, I can't recommend them at all. It's too bad because their items are nice, for the most part (a few clunkers but mostly good things) and they have good prices, but virtually nonexistent customer service. There are excessively long wait times to reach customer service and when one finally does get through, the assistance is ineffective at best. This company has gone down hill and they don't seem to give a whit about their customers.
     
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Due Diligence Jewelry
Posted by on
Rating: 4/51
AUSTIN, TEXAS -- For the past 15 months myself and adult daughter have purchased numerous pieces from live auction and their online site and out of collectively more than twenty purchases we have been delighted more than 95%of the time. Three pcs. had slight problems, two we simply corrected our selves with good outcome; the other, although over 30 days from purchase I am sure they would correct the problem, I decided to keep and correct myself later. Without a doubt our purchases of even one of the rings or necklaces or stainless or platinum over sterling would have cost at least 8 times what we paid.

They are not perfect, but as satisfied customer I know I save 90% more than I spend. I have done my due diligence.

Advice: There are several numbers, I would make sure to get the rep's name and follow their instructions and make reference of time, and date of conversation. Also follow labeling exactly as they ask. Although I didn't send my products back by choice, they certainly explained exactly how to when I called to chew a little. Worth it!

     
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skip bales on 04/11/2014:
They have the worst customer service in the universe. I try to combine shipments to save shipping and they make it virtually impossible. If you do not allow them to handle the shipping at 3 times the actual cost they do everything they can to punish you. I have closed 70 auctions with them and there is always a problem of some type.

After reading all the reviews I guess I have less to complain about then average.
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Misrepresented Merchandise
Posted by on
Rating: 1/51
WASHINGTON DC, DISTRICT OF COLUMBIA -- We purchased a mixed box of ladies leggings. They were described as one size fits small, medium and large. When we received the leggings they were so small that any lady over about 90-100 pounds would have no chance at getting them on. We filed a complaint with Liquidation.com, mailed them samples so they could see how small they were but somehow they thought we were wrong and that the leggings were accurately described.

This company is obviously more interested in serving their distributors than their customers. I will never buy from them again and highly recommend that anyone reading this stay clear of them also.
     
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Liquidation.com on 11/07/2012:
Hello,

We are sorry to hear that you were not satisfied with your auction you received and your dispute resolution. However, we would like to help you resolve this issue. Would it be possible to advise your transaction or auction id so we can look into this for you?

Kind Regards,
Liquidation.com
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Scam
Posted by on
A scam, false, misleading information… even in their invoice! take a look at this:

Units Description
6 10.2″Touch Screen Android Tablet PC WIFI HDMI GPS Camera 3G
$321.21
Shipping & Logistics $40.25
Buyer’s Premium $16.06
Grand Total $377.52

One would think that 6 units are being purchased in this lot, but surprise! They twist things around an one ends up paying $377.52 for just ONE UNIT that breaks down into 6 parts they call “units” for which one pays $54.00 for each one, i.e. $54.00 for the charging cord, $54.00, for the pouch bag, $54.00 for the ear piece, $54.00 for the memory card and so on and these auctions are for things called “lot” and “bulk purchases”. You can´t contact the seller or warn others about these practices. You can´t withdraw your bid and if you do not pay they charge your card a fine bigger than the value of the auction!

Sweet things await at liquidation. com
     
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trmn8r on 05/06/2012:
Did you click "View Manifest"?

I just visited the site for the first time, and it appears this site has a lot of large lots. When I clicked on "View Manifest" it itemized in a table each item in the lot.
Old Timer on 05/06/2012:
I have used Liquidation.com before. There are some dirty sellers on there using tricks like this one. You really have to be on your top game when using sites like Liquidation.com.

The rules are set up that once you win, you own the "lot". Be careful how they publish the info and you understand it.
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