In my first order, I was 1) Overcharged on shipping; 2) Although I ordered 2 pieces of a certain item, they only shipped one, but billed me for 2 anyway, 3) One of the rings from this order had the stone fall out the first time it was worn. Furthermore: I ordered about 8 items over the holidays, mainly for gifts. They must show a prototype on the show, as nothing arrived that duplicated the quality they gloat over. I can go to Walmart and buy costume jewelry that looks nicer. BEWARE, AND DON'T BUY FROM THEM, YOU WOULD BE WASTING YOUR MONEY.
Beginning in November of 2008 I and my brother purchased 5 auctions from this company (all done before receiving first auction delivery). On each auction, paid in advance, we had huge discrepancy and filed disputes. Just like other complaints I have read on this site per this company, the exact things happened to us. Nothing matched manifest and they would not communicate. Worse, when we finally had to file protection by bank card companies they would not even receive our calls, faxes or land mail.
This is the worst business company I can imagine ever doing business with... I have 30 years' experience of selling clothing to retailers and I have never heard of such attempts to damage buyer as they have done to us.
I recently purchased Kwikset Locks from Liquidation com I paid promptly with my VISA (remember this). Several days later I received 4 boxes containing Kitchen Faucets? Yes, I received KITCHEN FAUCETS, not KWIKSET LOCKS. Well this should be easy, so I figured. I emailed them telling them they shipped the incorrect shipping to me, please send me a return label. They indicated that they wanted supporting documentation. So, I sent them the auction ID I won vs. the auction ID they sent me that belonged to someone else and I found and sent them this information. Sorry they told me.
I was required to send a PICTURE. There was a picture on the auction that I sent them. They told me that it may have gone differently IF I sent them a picture. They refused to take the incorrect items back and refused to refund me my money. "Too Bad" they tell me... NOT. I purchased my items using my VISA! :)
It is true VISA is the best credit card you can have in your wallet. The representative laughed when I explained the problem and told me do not worry about a thing. She was correct. VISA credited me the amount of the purchase plus the finance charges while they did battle with Liquidation.com. Within 2 weeks I was notified by VISA that my dispute with Liquidation.com was settled. I WON! VISA required proof from Liquidation com that they shipped me the correct items. Well they could not do this. In retaliation Liquidation canceled my account. Too Bad for them, they lost a good customer. So, beware do not use your other card that is used on auction sites use your VISA!
AUSTIN, TEXAS -- This is an auction website. I won an auction and they did not send me the Pianegonda earrings that I won. They are saying the earrings are no longer in stock, however I went to the website and the earrings are still available for purchase. I went to many Liquidation Channel complaint sites and this is a common practice of theirs. They place designer jewelry up for auction and then when people Win they say it is not in stock, just to get people to their site. It is a scam.
Won an auction for several B grade monitors, 3 weeks later they still hadn't shipped. About every two days I would call to find out what was up. They would tell me that they were shipping within 48 hours. They never did. I filed a dispute with PayPal and liquidation canceled my account. Still haven't gotten the monitors or my cash back. The customer service lies and their policies are ridiculous.
I recently bid and won a lot of used brand jeans from liquidation. In the pictures they shown a good quality used jean pictures. What I got are a bunch of rip jeans that are not wearable. They are all rip from the back butt area. I filed a dispute and they said because I bought the jeans used condition, they cannot do anything about it. They totally scam us out of almost $700. Buyer beware they are still selling those brand name jeans right now on Liquidation.com. Don't make the same mistake that I made.
CLIFTON, NEW JERSEY -- Several times I bought from Liquidation.com different merchandise and a lot of times the products I bought either defected or not as advertised. The last complain I have about them the credit card I used refunded my money then after that I tried to log in to Liquidation.com and I received a notice I cannot log in I have to call. I called Liquidation.com and they tried to black male me by saying when you return the money and stop your dispute with pay pal we will let you log in. I feel my right have been violated, please stop this discrimination and harassment and I appreciate everything you are doing. Thank you. Let me know the outcome.
WASHINGTON, DISTRICT OF COLUMBIA -- Won a bid for a lot of shelf pull women's clothing. When they arrived, the item count was lower than stated, the quality of the clothing was terrible, and they were not as advertised. Filed a dispute with Liquidation.com but it was denied because they said it did not fit the criteria for gross misrepresentation!