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Liquidation.com - Page 3

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1.6 out of 5, based on 7 ratings and
24 reviews & complaints.

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They Shipped The Wrong Items? They Say Too Bad!
Posted by on
I recently purchased Kwikset Locks from Liquidation com I paid promptly with my VISA, (remember this) Several days later I received 4 boxes containing Kitchen Faucets? Yes, I received KITCHEN FAUCETS, not KWIKSET LOCKS. Well this should be easy, so I figured. I emailed them telling them they shipped the incorrect shipping to me, please send me a return label. They indicated that they wanted supporting documentation. So, I sent them the auction ID I won vs. The auction ID they sent me that belonged to someone else and I found and sent them this information. Sorry they told me. I was required to send a PICTURE. There was a picture on the auction that I sent them. They told me that it may have gone differently IF I sent them a picture. They refused to take the incorrect items back and refused to refund me my money. Too Bad they tell me... NOT. I purchased my items using my VISA! :)

It is true VISA is the best credit card you can have in your wallet. The representative laughed when I explained the problem and told me do not worry about a thing. She was correct. VISA credited me the amount of the purchase plus the finance charges while they did battle with Liquidation com. Within 2 weeks I was notified by VISA that my dispute with Liquidation.com was settled. I WON! VISA required proof from Liquidation com that they shipped me the correct items. Well they could not do this.

In retaliation Liquidation canceled my account. Too Bad for them, they lost a good customer. So, beware do not use your other card that is used on auction sites use your VISA!
     
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Anonymous on 2008-10-02:
cool that you got Visa to credit your account.maybe go to a hardware store for locks in the future
ejack053824 on 2008-10-02:
By the way...did you keep the faucets?
Economist on 2010-02-10:
Actually the FTC with the fair credit billing act is what got you your money back, this would have been true with any form of electronic payment even debit.
Brady on 2014-01-15:
I had a similar experience. I won an auction, then discovered the most expensive item on the manifest was missing. It was worth about half of the value of the lot. They asked me to file a claim, which I did. They denied it. I called Visa, they credited me, Liq suspended me. Good riddance to these thieves.
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Suspended from using Liquidation.com
Posted by on
CLIFTON, NEW JERSEY -- Several times I bought from Liquidation.com different merchandise and a lot of times the products I bought either defected or not as advertised. The last complain I have about them the credit card I used refunded my money then after that I tried to log in to Liquidation.com and I received a notice I cannot log in I have to call. I called Liquidation.com and they tried to black male me by saying when you return the money and stop your dispute with pay pal we will let you log in.

I feel my right have been violated, please stop this discrimination and harassment and I appreciate everything you are doing. Thank you. Let me know the outcome.
     
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tnchuck100 on 2007-02-11:
Right or wrong, if you have returned items numerous times they have probably decided it is not worth the hassle of dealing with you. And it's not "black male", it's "blackmail".
dfields on 2007-02-11:
I agree with tnchuck. why would you continue doing business with a company that ships defective products or not as advertised? that's stupid on your part! and who did you send this complaint to? the BBB or State Attorney?

Anonymous on 2007-02-12:
Well they don't like you because you complain.
astromodder on 2008-08-14:
ghostbuster, not necessarily true. My account was suspended because I did NOT complain about a transaction. I purchased a lot of computer parts from a seller and he shipped something that was worth about 3 times as much as I paid for it. I did not say anything about it but then almost 2 months after, liquidation.com suspends my account. I call them and they say they have to send me a bill for the price of the merchandise I received before they will unlock my account, OR they could take my number and have his manager call me (the phone rep's manager), I gave him my number but never received a call.

Truth is, all this company cares about is getting their money, they don't care one bit about the customer.
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I bought a lot of used brand name jeans and out to be JUNK jeans
Posted by on
I recently bid and won a lot of used brand jeans from liquidation. In the pictures they shown a good quality used jean pictures. What I got are a bunch of reap jeans that are not wearable. They are all reap from the back butt area. I filed a dispute and they said because I bought the jeans used condition, they can not do anything about it. They totally scam us out of almost $700. Buyer beware they are still selling those brand name jeans right now on Liquidation.com. Don't make the same mistake that I made.
     
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Anonymous on 2010-11-15:
The ripped backside was "in" in many areas recently, you wear them with plaid or other colorful printed boxers or shorts underneath.
GenuineNerd on 2010-12-28:
The liquidation company probably got the jeans from Goodwill or the Salvation Army before they consigned them to the "rags" pile.
Mark on 2012-03-16:
you have to fight them back I got most of my money from them, I wrote my governor and I called the DA Office in houston, fight them back, they have to be shut down, they are a scam company.
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Mis representation
Posted by on
WASHINGTON, DISTRICT OF COLUMBIA -- Won a bid for a lot of shelf pull women's clothing. When they arrived, the item count was lower than stated, the quality of the clothing was terrible, and they were not as advertised. Filed a dispute with liquidation.com but it was denied because they said it did not fit the criteria for gross mis representation!
     
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