I recently purchased Kwikset Locks from Liquidation com I paid promptly with my VISA (remember this). Several days later I received 4 boxes containing Kitchen Faucets? Yes, I received KITCHEN FAUCETS, not KWIKSET LOCKS. Well this should be easy, so I figured. I emailed them telling them they shipped the incorrect shipping to me, please send me a return label. They indicated that they wanted supporting documentation. So, I sent them the auction ID I won vs. the auction ID they sent me that belonged to someone else and I found and sent them this information. Sorry they told me.
I was required to send a PICTURE. There was a picture on the auction that I sent them. They told me that it may have gone differently IF I sent them a picture. They refused to take the incorrect items back and refused to refund me my money. "Too Bad" they tell me... NOT. I purchased my items using my VISA! :)
It is true VISA is the best credit card you can have in your wallet. The representative laughed when I explained the problem and told me do not worry about a thing. She was correct. VISA credited me the amount of the purchase plus the finance charges while they did battle with Liquidation.com. Within 2 weeks I was notified by VISA that my dispute with Liquidation.com was settled. I WON! VISA required proof from Liquidation com that they shipped me the correct items. Well they could not do this. In retaliation Liquidation canceled my account. Too Bad for them, they lost a good customer. So, beware do not use your other card that is used on auction sites use your VISA!
Liquidation.com is a greed driven, profiteering operation willfully conducting illicit activities that are aimed at defrauding consumers and people as a whole, selling misrepresented and non-verified nor verifiable merchandise, as well as assisting in internet scams, flagrant fund misappropriation, and deceitful auction tampering and fixing, all the while protecting itself through capricious legalities afforded by them and only to them that the public at large can be held to by virtue of doing business with them. What does this statement mean? Answers follow.
Based on two marginal transactions, and about three bad ones with Liquidation.com, the following hypothesis can be made. First, although some of the merchants on Liquidation.com are well intended and honest folks, not all are. Liquidation.com is run by greed. Because of this, one can conclude that Liquidation.com likes money a lot. From this it is easy to say that Liquidation.com believes any vendor is a good vendor. This is the probable cause that Liquidation.com is also in the business of aiding, promoting, selling a web porthole to, and profiting from a varied lot of professional scam artists and cons.
Why say this? The following are true stories.
Reason 1) A person bought $10,000.00 of merchandise coupons from a vendor named **. ** sells gift certificates and vacation certificates on Liquidation.com for redemption on various web sites that have all kinds of great stuff... or so it says. The person went to the sites before bidding and was initially impressed. All the merchandise shown seemed pretty good, but there was no mention of shipping prices. All efforts to get to any page that listed the shipping charges failed. It turned out that a consumer had to have a code to get into the site to buy anything, the same codes being sold on Liquidation.com, and that shipping was only available inside the site.
The person thought that weight is weight and shipping has never been too exorbitant on the web. The shipping could be overcome by the expected savings of the face value of the coupons and therefore it would still be a good deal. The site was very professional and seemed legitimate. The decision was made to go for it. Upon purchasing the coupons for about 22.5% of the face value the certificate numbers were transferred electronically in a spreadsheet.
Upon receipt the person immediately started to look into the site for an initial purchase. It was going to be a little surprise for a favorite little girl. But when the merchandise page of the site was reached, the person realized that all the merchandise was crap, not what had been seen on the front page of the site. All of it was off brand **. So the person figured getting something for the little girl would still be a little bit fun.
A trinket was settled on for purchase and check out was requested. The shipping page appeared right away. It was here that the ruse was found. The shipping was not based on weight or distance. It was based on the amount spent from the coupon. The prices were hugely inflated and easily would cost more than they would at the store. On top of that the shipping was almost $.34 per dollar.
The scam works like this: The coupons were a farce. A purchaser buys them at Liquidation.com, supposedly at liquidation prices in an effort to get into the coupon site. However, if a purchase is made on the site, the purchase would cost nothing because it was free from the coupon, but the prices were so inflated for the poor quality knock-off merchandise that it would cause the shipping to be exorbitant. The merchandise many times had no brand name at all. The bottom line is that the merchandise offered was of lower quality, and would rarely, if ever, be purchased by an individual with any appreciation for quality.
For mathematics sake: A bag worth $15.00 retail would be listed for $100.00 on the site. The shipping would then be $34.00. The coupon costs $10.00, the shipping is $34.00, and the bag is worth $15.00. Total = $44.00 for a $15.00 bag. These quandaries lead to nothing being purchased; not even as a gift (who wants to give a gift that makes them look bad or cheap). The coupons that were bought on Liquidation.com are worthless trash to the consumer, but solid gold to Liquidation.com, and **.
The end result is that the consumer went to Liquidation.com and bought NOTHING with hard earned dollars (perhaps Liquidation.com has a vested interest in Myfreegifts dot com). Either way, ** gets their money, Liquidation.com gets their cut. And ** is free to do it again and again (and they are doing it right now). They are welcome to do whatever they want as long as Liquidation.com gets their blood money. They are a good vendor by Liquidation.com parameters.
Liquidation.com happily gives ** the portal to defraud consumers while taking some off the top. Did they look into the complaint that was filed? It seems doubtful. They never responded to it. Do they have ethics? It is doubtful also.
Another situation, Reason 2) A load of new flashlights that were bought to give out as stocking stuffers or Chanukah gifts to the person's clients, their clients kids, whatever. They were not big or expensive, but it was PC enough, and utilitarian to boot. The items were ordered and were to be delivered well before the holidays. Liquidation was in charge of delivery so after about four weeks with no delivery they were called to ask what the hold-up was. They said that it was the vendor who had not sent them, and that they had no responsibility for the vendor's actions.
They had the audacity to say this even though their own website had Liquidation listed as in charge of the delivery. Later that day the status of the order changed from pending to cancelled. Again, they were asked why. They said that the vendor had cancelled the transaction. Be aware here that the transaction was with Liquidation, and the delivery was their job. The credit card had Liquidity, their parent company, as the funds recipient. Liquidation.com did mention that the vendor would be charged a penalty for the problem, but that the penalty was for Liquidation.com's trouble, not the consumer's.
After waiting for over 45 days with no refund neither posted nor received, Liquidation.com was called again and asked what the holdup was. They said they would look into it. Finally, 20 days after the call, a refund was received. The chances of the refund coming voluntarily from Liquidation.com are very, very slim.
One last example is this: Reason 3) A person bid about $500, won and paid for 3 large toolboxes and went to the warehouse for pickup. The merchandise was on a pallet and wrapped in plastic. After inspection of the sealed boxes, there was no evidence of damage and the stickers on them showed exactly what had been paid for. So they were taken away to be assembled. But after opening them up where they were to be assembled, it was revealed that what the stickers represented on the outside of the box was NOT what was on the inside of the box. There were three half toolboxes... essentially worthless.
Liquidation.com refused to even discuss the three different ways that were suggested that could have made the transaction a fair and equitable deal. What was offered was 1) to bring them back (75 miles one way) and take a full reimbursement, 2) to take a 50% discount from what had been paid, or 3) to pick up the other half of the toolboxes. It took over a week to get any response. Giving them the some credit, it was assumed that they were in the business of merchandise and that they were being neither irresponsible nor negligent on purpose.
It turns out that they were doing it on purpose. A few points:
** is selling crap on their own website, but their partnership with Liquidation.com is where the real insidiousness takes place. There is no liquidation of any sort with their scheme. Sending a spreadsheet of bogus coupons is hardly a liquidation sale and even though Liquidation.com was posted as the shipper, they never even laid eyes on a single code. ** people are ** artists; a willfully deceptive merchant/vendor who needs Liquidation.com for their primary source of predatory income. Liquidation not only lets this organization do their nasty style of deception, they encourage it and make money from it. Liquidation.com is an accomplice to their illicit activities.
Liquidation.com takes no responsibility for the actions of their vendors, and couldn't care less about the wounded consumer to the point of profiting from the consumers problems. If any part of their website procedures cannot be trusted, then no parts of their website information can be trusted. They claimed that the problem of delivery was not there's, yet the delivery was posted on their website as their responsibility. Then they took money from the vendor as if they had suffered some sort of loss. The consumer suffered the loss; Liquidation profited. Just like **, Liquidation.com wins either way, so why should they care?
Liquidation.com does NOT under any circumstances care about the authenticity, validity, nor quality of what they sell. They check on nothing that the vendors state when the vendors wares come thought Liquidation.com's doors (or the toolboxes would have been red flrrrragged). It is a safe to hypothesize that they act this way simply because the vendors are their income. They will sell anything to anyone regardless of the consequences that such sales may have.
Although they may be a hub for many good merchants, they are also a hub for any criminals who may want to sell whatever from where ever, scams or other questionable activities, as long as Liquidation gets their cut. Liquidation.com is aware of this. They willfully ignore it, do nothing about curbing it and are therefore a real and true participant in it.
To this point, the meaning of the first part of the original thesis statement has been addressed (i.e.: Liquidation.com is a greed driven, profiteering operation willfully conducting illicit activities that are aimed at defrauding consumers and people as a whole, selling misrepresented and non-verified nor verifiable merchandise, as well as assisting in internet scams, flagrant embezzlement, and deceitful auction tampering and fixing). But what about the "all the while protecting itself through capricious legalities afforded by them and only to them that the public at large can be held to by virtue of doing business with them" part?
By doing business with liquidation, a buyer is agreeing to whatever rules Liquidation.com may want to enforce, or not enforce. There seems to be no set code. They entice a potential buyer with a seemingly good deal. This is obvious because the merchandise for sale can be seen and deemed interesting by a potential buyer (victim) prior to signing any agreements. After enticement, Liquidation.com forces the buyer to sign an agreement to their one-sided rules. It must be done prior to bidding. After the buyer signs all rights to any fair and equitable solutions to any potential problems, Liquidation.com wastes no time in doing whatever they want.
That is why they can sell anything without even knowing that what the label represents on a box is not what is in a certain box; why they receive the money from the vendor who wrongs a consumer, and not the consumer who was wronged; why they can demand that payment within 72 hours post auction, but can wait 60 days to return a refund with no fees, interest or penalties; can wait to see if the consumer will keep track and remind Liquidation.com to reimburse.
Why they can let anyone sell anything to anybody and maintain plausible deniability of what was sold to whom (It would not be a surprise to find that they had shill bidders to raise the price of an item. Though this may be neither proven, nor provable, it would be wise to be concerned of such actions based on their history and the ilk of some of the vendors they invite to partner with them.)
The stories in this post are 100% true. The conclusions may differ from your own. It is the opinion of the writer, and those who shared their stories that: Liquidation.com and their parent company, Liquidities Inc., are the embodiment of greed in business, the epitome of apathy and abuse to the consumer, the accomplice of the criminals they partner with, and an excremental mire upon the country they prey in.
AUSTIN, TEXAS -- This is an auction website. I won an auction and they did not send me the Pianegonda earrings that I won. They are saying the earrings are no longer in stock, however I went to the website and the earrings are still available for purchase. I went to many Liquidation Channel complaint sites and this is a common practice of theirs. They place designer jewelry up for auction and then when people Win they say it is not in stock, just to get people to their site. It is a scam.
I bought a lot of makeup on June 5, 2014 and still have not received it. They even told me in an e-mail, that they are no longer accepting e-mail from me and they got my money. Do not take a risk with them, you will pay the price if you do. Trust me, it cost me $155.44. Do not shop at Liquidation.com if you don't want to get robbed!!!
Won an auction for several B grade monitors, 3 weeks later they still hadn't shipped. About every two days I would call to find out what was up. They would tell me that they were shipping within 48 hours. They never did. I filed a dispute with PayPal and liquidation canceled my account. Still haven't gotten the monitors or my cash back. The customer service lies and their policies are ridiculous.
I recently bid and won a lot of used brand jeans from liquidation. In the pictures they shown a good quality used jean pictures. What I got are a bunch of rip jeans that are not wearable. They are all rip from the back butt area. I filed a dispute and they said because I bought the jeans used condition, they cannot do anything about it. They totally scam us out of almost $700. Buyer beware they are still selling those brand name jeans right now on Liquidation.com. Don't make the same mistake that I made.
CLIFTON, NEW JERSEY -- Several times I bought from Liquidation.com different merchandise and a lot of times the products I bought either defected or not as advertised. The last complain I have about them the credit card I used refunded my money then after that I tried to log in to Liquidation.com and I received a notice I cannot log in I have to call. I called Liquidation.com and they tried to black male me by saying when you return the money and stop your dispute with pay pal we will let you log in. I feel my right have been violated, please stop this discrimination and harassment and I appreciate everything you are doing. Thank you. Let me know the outcome.
WASHINGTON, DISTRICT OF COLUMBIA -- Won a bid for a lot of shelf pull women's clothing. When they arrived, the item count was lower than stated, the quality of the clothing was terrible, and they were not as advertised. Filed a dispute with Liquidation.com but it was denied because they said it did not fit the criteria for gross misrepresentation!