Lithia Chrysler Jeep of Reno is the Best!
RENO, NEVADA -- I bought a Chrysler 300C from Lithia Chrysler Jeep of Reno in the fall of 2008 and had such an outstanding experience I feel compelled to share it. I buy a new car every five years and this was my first time ever dealing with Lithia. I will certainly be back because the customer service was beyond incredible! I had a superior team of diligent and knowledgeable professionals working with me on my purchase.
Rodney Rivera was my salesman and he was simply amazing! He presented the features and details of each car, inside & out, in an organized and professional manner. He wasn’t pushy or overly aggressive. I told him the specific features I was looking for and he led me directly to the exact cars that met my criteria. He knew the answers to almost all of my questions and if he didn’t know the exact answer, he used his resources to quickly find out. Rodney assisted my decision making process with his vast knowledge, keen insight, and superior customer service skills. His responsiveness and diligence was very refreshing. I have never had such a smooth transaction when buying cars in the past. Rodney advised and educated me on the many options available but ultimately the decision was mine to make. After purchasing my Chrysler 300C, Rodney spent an entire afternoon making sure I knew how each feature of the car worked. I’ve never been treated so well!
I, too, work in an industry (real estate) that has had to adapt to the major changes the Internet has provided our fast-paced technological society. Consumers are more intelligent, more aware, and more sophisticated in today’s day and age. The Internet is a great way to do research and gain preliminary information, however there is no substitute for working with a true professional that has hands-on experience, incredible knowledge, and willingness to implement strategies and resources that reach far beyond the Internet.
The sales team at Lithia certainly provides a “customer-centric” approach that includes superior product knowledge. Wes, the general manager in my transaction, was also a pleasure to work with. He was an integral part of my decision making process. So was Spike, the finance manager. Spike explained the paperwork efficiently and accurately. I enjoyed working with all three gentlemen as they are true professionals. My transaction was very fair and it was refreshing to deal with people who can turn a profit without (and there’s just no better way to put this…) screwing people over. I highly recommend Lithia Jeep of Reno to anyone reading this!