Buyer beware! Manipulates and lies - Took TWO months to receive due refund!!
33710, FLORIDA -- Back in January, I found dresses on the site http://www.livingdreams101.com for my bridesmaids to wear in my wedding. The first time around, I had the girls purchase the dresses individually (there are three), because they live in three different states and I figured it would be easier than having them shipped to me then sending them all out separately. When the first and ONLY dress out of the three that were purchased arrived, however, it was the wrong dress. I immediately sent it back UPS 2nd Day Air (I ate that cost) sent an email to Brandy Young, the company owner and apparently the only employee, and waited. (This company DOES NOT supply a phone number which accepts incoming calls - BEWARE)
She eventually got back with me, apologized and claimed that she would go "above and beyond" to resolve the issue. She said that the dress I had ordered was not actually in stock, so she had sent a different one instead. (???!!!) I told her not to send any more dresses, that I would choose another style. I did find another dress that I liked, but it was $20 more. I asked her if I could take a $20 discount on each dress for the trouble. She agreed (which, of course, I have in email) so my fiancé and I placed an order for all three dresses this time, so they would be shipped to us and we could see them before sending them to the girls.
So when we made the purchase for the three new dresses and the solitary dress that she had shipped out had been received and signed for, we expected that she would refund the payment for the others. Not so. One girl had put the payment on her credit card, and after Brandy harassed her, saying that she hadn't paid for it, she told me that she had held off processing the payment because they were out of stock (lots of lies). Because my fiancé had purchased a dress for one of the girls with his PayPal account, he filed a dispute for the payment several days after we purchased the new dresses. Upon receiving notification of the dispute, Brandy began sending me emails telling me that she did not "appreciate" our filing disputes and that she wasn't going to refund any money until the dresses were returned. Of course, the only dress that had been received WAS returned.
We eventually came to find out that she did send out another dress, addressed it to the WRONG person and she did this AFTER the dress issue had been brought to her attention! Although I suspected she had sent out the first knowing that it was the wrong dress, there was absolutely no doubt that she had done it this time. She had replied to my email and stated that she didn't have the dress in stock BEFORE she shipped the second one. And because she addressed it incorrectly, it was undeliverable and was now being held at the post office. She apparently felt this was our fault and didn't feel it was her responsibility to refund for it. She did, however, once the dispute was filed.
Regarding the refund that she promised on the new dresses, I had to email her probably 20 times to get her to honor it. The first few times she simply ignored my statements and replied to other topics. Finally, she acknowledged the question and claimed that we had purchased the items incorrectly and she therefore couldn't honor the discount she had promised (so much for "above and beyond"!) **At one point, she attempted to manipulate me into leaving positive eBay feedback in exchange for honoring the discount she had already promised.** Of course, I am NOT a liar and I was not about to pretend this was a good experience, stroke her ego and mislead consumers just to get her to honor a discount she had promised. I had to threaten to report her to the BBB and dispute the PayPal charges in full for her to finally honor the promised discount.
The incorrect dress that was sent and immediately sent back was purchased by my sister on her PayPal account back in January. Because my sister was unfamiliar with the dispute filing process, she hadn't filed a dispute in time, and so Brandy Young has NOT refunded for that payment to this date - almost two months later.
This is a terrible seller, and frankly, an immoral person. Some quotes from her emails:
"Your complaint is NOT APPRECIATED
you try to create problems for my business "
"I will refund but once dresses are received we are requesting positive feedback or none at all.
If a dispute is filed this soon into transaction they will find in my favor because the dresses are in transit."
"Please do not open any more disputes they are not appreciated as they are official record.
I will refund on the other one once I get both dresses back
2 have been mailed"
" The email I sent you was only us trying to come to some type of agreement. Ebay is a community and working together is vital.
Your threats to file any type of complaint on us to anyone is not appreciated.
We are just a small business trying to offer dresses. Nothing more
I emailed you a fair and reasonable offer since there was miscommunication. " <--- This is her attempt to manipulate me regarding an already promised discount.
Several times, she used "all caps", a font of at least 28 and put it in bold. If that's not e-yelling at a customer, I don't know what is.
We have since filed a complaint with the BBB and another with the FTC. She has yet to refund for the very first payment. The world would be a better place without her company in it.