Lat Christmas, we bought my son a pair of bedroom slippers from LL Bean. Apparently, wearing slippers all the time is the new fashion with high-school kids. Well, it didn't take him more than a couple months to wear them out. My wife contacted LL Bean and they told her that because the slippers were a seasonal item, they would either refund the purchase price or she could wait until the winter line came out again. We chose to wait.
Last Tuesday, they sent me a return authorization and a UPS pre-paid sticker. I sent them off and the replacement slippers arrived on Friday.
Absolutely no hassle what-so-ever. I am in the market for some new boots, and I already found the pair I want on their website.
If you haven't checked them out, it might be worth a look.