AVOID at all costs
BERGAMO - ORIO AL SERIO SIRPORT -- I think that it is fair to advice everybody not to hire anything from Locauto.
I anticipate that, due to job reasons, I regularly hire cars and I know perfectly the contract terms under which the veichles have to be taken in charge and given back.
I hired my car, a FIAT PANDA, at the Locauto desk in, in Bergamo, Orio Al Serio Airport(Italy). After three days, I gave the car back, without damages and fully tanked.
When I arrived, nobody of the Locauto staff was waiting for me. I highlight that for car rental companies it is the normal procedure to check the damages and the fuel levels together with the customer. After this check the customer signs a for for acceptance.
Since nobody was there, no evidence of the inspection was submitted to my signature. Since I travel frequently I knew that this evidence is important and I asked for it at the desk in airport. Here they explained me that the immediate check was not possible due to the lack of staff, but that "I had no reason to be worried".
Some days after, my credit card was debited with the amount of EUR 48,8, partly justified with 5 liters of missing fuel and partly with a tanking fee of EUR 25+.
I protested with the customer service, specifying that I insisted with the staff at the desk to obtain the evidence of inspection, but without success. With such evidence, it would have been clear that the car was fully tanked.
However, Locauto refuesed to credit back the amount unlegitimately debited.
Since I was unsuccessful in my complaints, I also involved the agency which booked the car with Locauto on my behalf.
However, not even the agency could obtain the money back. The agency itself must have been disappointed of the behaviour of Locauto, since they gave me a "present voucher" as partial compensation.
I think that the very dissatisfactory commercial approach of Locauto (I repeat: nobody was there to inspect the vehichle together with me when I gave it back), exposes the customers to the unjustfied risk of being debited undue "tanking fees" or even not existing damages.
Since many more car rental companies exist, I would suggest to avoid Locauto at all costs.