Logan's Roadhouse

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Just Say No To Logan's Roadhouse
Posted by on
MEMPHIS, TENNESSEE -- Logan's Steakhouse located on Germantown Road at the Wolfchase is absolutely NASTY and promotes bad service. My wife and I went there tonight and will We will NEVER go back.

We ordered the "deal" - Appetizer, 2 steak diners, 2 sides, and a Dessert for $20. What a Heck of a deal, Right? Not so much. We ordered the Buffalo Chicken wings for our appetizer and someone other than our server brought out some Chicken Tenders. We told them that wasn't what we ordered, thinking they just mixed up our order. The lady took them back and our server came out a few minutes later and asked us if someone brought out some chicken tenders to us. We said "Yes sir", he then asked "What was wrong with them?", to which I replied "We didn't order them, we ordered Buffalo Chicken wings." He replied "Oh, so you want me just to toss them?" which I took to mean, do you just want me to trow them away?", and I replied, 'I don't care what you do with them since I didn't order them". So he took them in the back and "tossed" them in some wing sauce and brought them back out to us. We almost didn't eat them because they were not what we ordered and I thought he was just being a jerk to us. After replaying the conversation in my head I realized that he asked me if I wanted him to toss the chicken tenders and meant toss them in wing sauce and I thought he meant throw them away. Simple misunderstanding. It happens.

Our waiter then said "I will be right back with some rolls and your salads." About 3-5 minutes later I ran out of my drink and set it to the edge of the table so that he could plainly see it. Right about this time an adult German Roach crawled across the low wall cap that separates the booths from one another. I saw it as well as the lady and gentleman next to me, in the next booth. Our waiter stopped by their table and they reported seeing the bug, and he said he would go get a manager.

About 15 minutes later another lady brought out our steaks and potatoes. As she placed the plates in front of us she noticed the looks on our faces. She asked what was wrong and we told her that we had never gotten our salads or rolls yet. She then asked if we wanted her to bring us a salad, to which we replied, 'Not now, we already have our food." She apologized and offered to bring us yet another side, I told her, "Don't worry about it, It is not your fault". She then asked what we both were drinking so she could fill them up. I told her that I didn't want her too. I wanted to see just how long they would sit empty. She apologized again. At this point I told her that we saw the roach that the booth next to us saw and reported to our waiter. She did not act shocked that we saw one, and told us that she would let someone know. Our waiter noticed that we were talking to this waitress and brought us out our refills.

A few minutes later our waiter came out of the kitchen with a man that looked to be a manager of some sorts. He (the manager) looks at both our booths and makes his way to our neighbor's table and stopped half way there and turned and went back into the kitchen. He never came out and spoke to either table about the roach.

Our waiter cam to our table and said "So, I hear that you guys saw the roach too." I said, "Yeah, it was kind of hard to miss." he then said, " We told the manager but what is he really going to do about it? Come out here and apologize, offer to take care of the meal, or something else. There is really nothing to do in this situation." He then proceeded to tell us about his previous job working at a restaurant in Jackson, TN. and how they had problems with roaches too. Like I cared about his work history. He asked us if there was anything else he could do for us, and we told him to put our dessert in a to go box that we were ready to leave.

He brought our check to the table and walked off. It was the $20 deal, two drinks, and taxes. I believe it was $27.92. I thought maybe that he would have adjusted something on the price for not bringing us two of our sides, but it was the full price. I didn't say anything because us not getting our salads rested 100% on him and not the restaurant, and sitting there without a drink for over 15 minutes, so I decided not to leave him a tip. We decide to stay and eat our meal despite the roach sighting and so I felt like I owed them the price of what we ate and didn't deserve anything for free. We could have left after we saw the roach crawling around, but we stayed anyway.

I took the time to write this out to let everyone know how the Logan's Steakhouse on Germantown Road, in the parking lot of the Wolfchase Mall operates. Nasty place, horrible service, and a non caring managerial staff.
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User Replies:
Skye on 10/18/2010:
After reading about the huge roach, I stopped. Just that site alone, would have made me walk out. I would never stay and have a meal there. They say once you see one, there are thousands more like it in the walls.
Inat on 10/18/2010:
you know what they should do? They should make the huge amounts of pesticides used by food service facilities fluorescent - that way you can 'see' what it takes for you to not SEE the roaches
Anonymous on 10/18/2010:
I think we would all be surprised if we knew the amount of roaches and other bugs crawling around in the places we like to eat...but actually seeing one is disgusting and I don't think I could have continued on after that. I am surprised they did not offer you a discount or for that matter comp your meals entirely.
Inat on 10/18/2010:
I would be a terrible restaurant manager - I would only comp the food if you didn't eat it :)
Anonymous on 10/18/2010:
Inat, no I agree with you...I missed the part where the OP said they decided to stay and eat despite seeing the roach, I thought they'd left. I don't think I would have offered anything either in that circumstance, other than an apology and reassurance that I was doing all I could to keep the pests at bay..I think roaches are particularly bad in the South as it is.
jktshff1 on 10/18/2010:
Good Post memphis welcome aboard.
Anonymous on 10/18/2010:
Excellent post. Detailed, informative, etc...
Nohandle on 10/18/2010:
A huge roach is from outside. They slip in through an opening somewhere, usually a front door. It's those tiny little critters that really bother me. It tells me there is an infestation within the building. I will say I don't want to eat anywhere if I spot a roach or a rat. I'm gone from there.
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Dissatisfied with customer service
Posted by on
SMYRNA, TENNESSEE -- My office that I work for (Dr's Ofc) went to Logans for a farewell lunch for one of my co-workers. We had placed our order at which time our drinks were brought to us and then we waited. Then salads were brought to those who ordered them. We the proceeded to sit in the restaurant for a total of 45 minutes waiting for our food at which time the Doctor informed the waitress that we could not wait any longer that they need to bag our food to go. They brought the bags to us and we paid for our bill. When we got to our office and began to give out the food we found out that 3 peoples food were missing. The Doctor called to the restaurant to complain and the assistant manager stated that she could not give back our money today that the General Manager would have to do that tomorrow. our office has done business with this restaurant on many occasions with the drud rep's who come to our office and brings food. I believe this is a very poor way to conduct business with any one who visits their restaurant on a regular basis. This is a good way to lose a lot of business.
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User Replies:
Anonymous on 02/09/2007:
Well, if you are going to complain the first time something goes wrong when you had good business before I doubt they will want your busiess. BTW it is spelled restaurant not restaurant.
rhondam718732 on 02/09/2007:
Can everyone please stop nagging people about their spelling! They could be typos and who really cares as long as we know what the person is trying to say! That being said...I question why the Dr. bothered to invite everyone out to lunch if there was such a strict time frame. Granted they should have ben quicker but did anyone ask the waitress or a manager or say something?
spiderman2 on 02/09/2007:
Having been an office worker and organizer of parties, if you have a limited amount of time, it is best to order in. If your get food from there from a drug rep all the time, he is their customer, not you.
Ponie on 02/09/2007:
I agree, ghostbuster. If satisfactory service had been given in the past, can't we understand that occasionally a restaurant can mess up?

I also agree with you, rhondam, that we shouldn't immediately jump on a poster's possible typos, but the last part is kind of: 'Whaaat?' I think it may be a typo and 'drud rep's' should perhaps read 'drug rep's.' But even with that--who brings the food, the restaurant or the 'drud rep's?' That aside, I've always received good food/service from my local Logan's and wouldn't bother making a complaint for an occasional foul up. Now, if it happened repeatedly, that's another story.
Anonymous on 02/09/2007:
1) I get an hour for lunch and when I go down the street for a "sitdown meal" I still cut it close timewise.
2) In the time the kitchen help "bagged" the food, your party could have done it themselves and the three people that were left out wouldn't have been running around starving all afternoon.
3) Maybe it's just me but I would want a person to be an excellent speller and orator to be working at MY Doctor's office. Mistakes can be costly.
4) Good luck in the future, Y!
Anonymous on 02/09/2007:
Correct spelling is a lost art nowadays. There is always time to review the presentation before submitting it.
Anonymous on 02/09/2007:
rhondam- The Op spelled the same word wrong each time he spelled restaurant. Besides, he/she obviously does not appreciate good service when he/she gets it, but once something goes wrong he/she is quick to judge.
Anonymous on 02/09/2007:
Was the food that you DID get any good?
Anonymous on 02/09/2007:
PWP- Even if it was good they would probably find something wrong with, they would not admit it, because that would lead to complimenting them which obviously something he was not taught by his parents.
Anonymous on 02/09/2007:
Does this "Logan's" server Hot Wings? Fried Fish?
Anonymous on 02/09/2007:
Guess you're right, GB. My opinion rides on his or her trust vote.
LauraW on 02/09/2007:
Hey Ghostbuster! The word is busiNess(last word in first sentence). See? We all make mistakes-even you!!
Anonymous on 02/09/2007:
True, but I would not pick on this person if they were not a whiner, I would not be surprised if they never thank the waitress/waiter when their food is bought. This person has good service up to this point and they are letting one experience get to them. Anyway like I said before Logan's probably does not need the OP as a customer because she seems ungrateful for all the times she got good service.
doescustomerserviceexist? on 02/13/2007:
ghostbuster look at all your posting and I can promise you that there are spelling error's in them. Go be a lit. teacher if you think that you need to put others down for spelling errors. I called ghostbuster out for being a internet bully so he attacked me and called me a bully. I think it's funny how far off the subject at hand that he gets. I agree though did you ever post any names or any praise when they did a good job since you are a loyal customer? I'm sure like anyone that the company was having a bad day just like the rest off us do. I hope that they appoligized, but what were you expecting the whole order to be for free? I know that a lot of people worked really hard on your order and that's a lot of food to just give away. Was it just the three meals that you wanted credit for or is all? If it was just the 3 I don't see why they couldn't give you your money back on just those 3.
If it was the whole total check, then if the manager wasen't there then a one day wait is nothing. If I worked at a restaurant and I had to refund a large order without my managers approval then I might loose my job over that. Is that what you wan't, someone to loose there job? Sorry, but sounds like your on some kind of hight horse because you work at a Dr. office and you expect some kind of special treatment. Where I come from legally a company has 30 days to refund any money. One day wait is nothing you work at a Dr.'s office, a one day wait shouldn't matter right?
Anonymous on 02/14/2007:
doescustomerserviceesxict - I read some of your letters and you are a bully in real life. You think it is okay to belittle and bully people when things don't go your way.
doescustomerserviceexist? on 02/14/2007:
Take a look at yourself ghostbuster. You can't handle the truth. At least I have a "Real life".
Anonymous on 02/14/2007:
doescustomerserviceexict - Yeah, your life is bullying people and harassing them. That makes you feel like a big shot. And if I am so stupid as you claim how come I skipped the third grade.
doescustomerserviceexist? on 02/15/2007:
ghostbuster: Someday you will realize that life is not just about book smarts. Congrats with your achievement, but this site is about and for consumers, Not school. Are you even old enouph to have a job and know the value of money? Someday when your old enouph to spend money and be treated poorly you'll understand what people are talking about, until then lay off other people. After how poorly you treated me I looked to see how poorly you treat others and it's awful. I'll read any of your posts and respond to them if you like it or not. Grow up.

Anonymous on 02/15/2007:
doescustomerserviceexict - You are a grown up and you treat people poorly. I would not want to be like you when I am your age. I wonder if you have some underlining issues that is making you be rude and mean to people.
doescustomerserviceexist? on 02/16/2007:
So now you know, when you treat some people bad they just might stand up to you. If your going to try to act like and represent yourself on here as an adult then you need to act like one. This is a consumer page not a kiddy page. Try www.babysrus.com or something OK.
Anonymous on 02/16/2007:
I am standing up for myself. Why don't you to to the Barney website so you can learn how to respect and love others. You need to act like an adult yourself.
doescustomerserviceexist? on 02/16/2007:
This stops now. I was unsure if you were a child at first, but now I'm convinced that you are.
If you have a problem with me post me not someone else.
You really need to find a page more suitable to your age, really.
beanbagbritches on 02/24/2007:
Bag lunches or frozen meals are the best, if your company has a break room with a fridge & microwave.
Sissy Lou on 10/28/2008:
Well, this ought to be fun considering I WORK at this very restaurant.

And honestly, you lost me at 'doctor's office.' I have never in my entire life had to deal with people who are so hateful and ungrateful. The entire staff, managers included, absolutely HATE having to deal with anyone who works in any of the offices across the street. We are prided on our fun atmosphere and making the guests feel comfortable, but I bet you would never know that considering because of the horrible experiences with doctor's offices that we've had, everyone shuts down when a group walks in.

I can guarantee most of you have never even though about working in a restaurant and it clearly shows because there is no way in hell you would be able to walk in there and treat us like complete and utter trash. Yes, there are a few exceptions, but a good majority of us in there are working to get through school which means that Logan's isn't where we're going to be for the rest of our lives, so STOP treating us like it. Most of the doctor's office groups we have come in, walk in with that 'holier than thou' attitude and THAT, my friend, is why you ultimately get horrible service.

First off, don't bring a group in during lunch and expect to get in and get out as fast as possible. Certain days, our lunch shifts can get pretty damn busy and we have one grill open, which means that if it looks pretty busy around you, expect to wait a bit longer for food. I'm not condoning the kitchen running '45 minute tickets,' if that actually occurred, but who the hell are you to say that we don't have some sort of issue going on that you have no idea about, and that we're trying to fix it, but with people like you who whine and complain, we continually get slowed down.

And whoever said it further up is right. You should have boxed your own food. If the kitchen is already suffering and running slow, they sure as hell don't need to plate your food and then have to turn around and put it all in boxes. The only thing that succeeds in doing is pissing off the guests who actually KNOW how to tip correctly. It's not our fault you brought a party in on a tight schedule. Bigger parties take more work so ALWAYS expect to possibly wait a little longer than normal for anything.

And the manager you spoke with. I know exactly who you're talking about and be glad that's ALL she said. If the doctor's offices knew what was really being said about them, none of you would ever come back, and I can promise you this, we'd have a freaking celebration party.

Now, remember, servers and the others who work in that restaurant are people too. We have feelings, we have emotions JUST LIKE YOU. So if you come in and pull all this bull and are quite rude about it, expect crap service because that's what you'll get.

Ask any decent guest who comes in maybe once a week. If they make us feel just as relaxed as we're trying to make them feel, they'll get exceptional service with us going above and beyond to make sure they get what they ask for.

Oh, and take into consideration that if you work at a doctor's office, you CLEARLY make a decent amount of money. Don't come in and order an app., two porterhouse steaks, and dessert on top of that and walk out thinking that the four dollars (if even that) that you left on the table is okay. NEWSFLASH: servers make 2.13/hr.


We rely on tips to live.

Making the money I'm sure you make, at best, leave a MINIMUM of 15% of your check, before any stupid coupons might be put on it. Most cell phones these days have that nifty little thing called a TIP CALCULATOR that makes it easy to figure out what is acceptable.

And if you choose to screw your server over, be prepared to deal with the consequences every time you come in after that.. because we ALWAYS remember.
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